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Hyatt Place Cincinnati/Blue Ash

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11435 Reed Hartman Highway, Blue Ash, OH 45241
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Hyatt Place Cincinnati/Blue Ash
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Hyatt Place Cincinnati/Blue Ash
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164 Reviews from our TripAdvisor Community

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Traveler rating
    57
    58
    29
    13
    7
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55
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (164)
  • Mar-May only
    (37)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (22)
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Indianapolis, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel was overall clean and nice looking with a courteous staff. Free breakfast was provided but had a limited selection with limited seating. Our room was clean and spacious with the exception of ants in the bathroom. The sectional sofa had a pull out bed so there was plenty of room to spread out.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Andrew C, General Manager at Hyatt Place Cincinnati/Blue Ash, responded to this review

Dear Susanne W. I have read your comments and I thank you for completing a Survey on TripAdvisor regarding your recent stay at our hotel. I appreciate your kind words and I will share them with my team. My team and I have been working hard to make changes to the service culture at our hotel with the addition of... More 

Madison, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here during All star week 2015. The staff were friendly and professional. Our room was great. It is close to interstate for good dining and access to downtown. If we return to Cincinnati we would definitely stay at this hotel.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Andrew C, General Manager at Hyatt Place Cincinnati/Blue Ash, responded to this review

Dear Michael H., I want to thank you for the great feedback. I will share the kind words with my staff. I would like to inform you that our hotel will be getting a complete renovation starting in October. Thank you again for your business and I look forward to serving your lodging needs in the future. Andrew C. More 

North Carolina
Level Contributor
307 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 stars Reviewed 2 weeks ago

To begin, arrived at 6 pm. Checked in and went to the 2nd floor. Walked off the elevator, and saw bags of trash and dirty linen lining the hallway. The floor was uneven, and housekeeping was still cleaning rooms. Walked into my room, and immediately saw that the screws holding the door handle on the door were coming off. One... More 

Was this review helpful? Yes
Andrew C, General Manager at Hyatt Place Cincinnati/Blue Ash, responded to this review

Dear RRyan3131, I have read your comments and I thank you for commenting on tripadvisor regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. I apologize that my... More 

Indianapolis, IN
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We like Hyatt, however this one needs updating. Had we paid $100 or less I would give it a 4 star. However we paid $170 and there were no drain plugs in the sink or shower, the toilet paper roll was half out of the wall with screws and torn wallpaper showing and lobby furniture is outdated with chips in... More 

Was this review helpful? Yes
Andrew C, General Manager at Hyatt Place Cincinnati/Blue Ash, responded to this review

Dear ColtsFan888, I have read your comments and I thank you for completing a TripADvisor survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. I apologize that... More 

Zionsville, Indiana
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I hate having to rate the property average because the staff is amazing! Everyone was very friendly, but a couple went WAY out of their way for us. One of the ladies replenishing breakfast had just started to take things away when a few people came down... she brought back out plates for them and when she saw me looking... More 

Was this review helpful? Yes
Andrew C, General Manager at Hyatt Place Cincinnati/Blue Ash, responded to this review

I have read your comments and I thank you for completing a TripAdvisor review regarding your recent stay at our hotel. I apologize that your experience had some minor details that kept you from rating our property outstanding across the board. In addition, please know that your comments and issues will be addressed. I apologize that my team and I... More 

Cincinnati, Ohio
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for 4th of July Weekend. Rooms were very nice and clean. Beds comfortable, and the water pressure on the shower was AWESOME. Staff was very helpful and friendly. Breakfast was complementary and had a nice selection. Eggs, sausage, oatmeal, fruit, yogurt, juices, cereal etc. They even offered a free shuttle to the fireworks and back!

Was this review helpful? Yes
Andrew C, General Manager at Hyatt Place Cincinnati/Blue Ash, responded to this review

I have read your comments and I thank you for completing a TripAdvisor review regarding your recent stay at our hotel. I will be sure to celebrate your kind words with the entire staff. I would like to inform you that our Hyatt was just recently acquired by ARC and the new management company is Crestline Hotels and Resorts. This... More 

Valley City, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel 3 times now for business and it's always a great experience. The staff are fantastic and make you feel at home. Service is always with a smile and at the end of a hard day you can relax at the bar and you always feel like there is someone to talk to. The food is... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Andrew C, General Manager at Hyatt Place Cincinnati/Blue Ash, responded to this review

I have read your comments and I thank you for completing a TripAdvisor survey regarding your recent stay at our hotel. I excited to hear that your experience was great. Feedback such as yours assists us in improving our service and property. I will be sure to celebrate your comments with our entire team. I would like to inform you... More 

Bolivar, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The hotel appeared to be nice, but there were little flaws behind the scenes. My room keys wouldn't work after being reprogrammed over and over again. The elevator felt it was going to break at anytime, the shower had no pressure and exhaust fan did not work. Breakfast skillet was ok. Not the best breakfast I've had. Most of the... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Andrew C, General Manager at Hyatt Place Cincinnati/Blue Ash, responded to this review

I have read your comments and I thank you for completing a TripAdvisor review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. I apologize that my team... More 

Galloway, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We like the size of the rooms and when traveling with teenagers having 2 beds with a pull out couch just makes things easier for us. Rooms are very clean and staff very friendly. We will always stay here while in Cincinnati.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Andrew C, General Manager at Hyatt Place Cincinnati/Blue Ash, responded to this review

I have read your comments and I thank you for leaving feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.... More 

Nashville, TN
Level Contributor
96 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Simply put, this property is old and shows its age. The rooms have been maintained, but expect the carpet, couch, and TV to show some wear and tear. My stay was comfortable, the room clean, and the staff very friendly. A specific negative is the exercise room. There are two treadmills, a bike, and an elliptical. These items are fairly... More 

Was this review helpful? Yes
Andrew C, General Manager at Hyatt Place Cincinnati/Blue Ash, responded to this review

I have read your comments and I thank you for your TripAdvisor feedback. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words regarding our friendly staff, and they will be celebrated with the entire team. You mention... More 

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