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TownePlace Suites Cincinnati Blue Ash

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4650 Cornell Road, Blue Ash, OH 45241
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TownePlace Suites Cincinnati Blue Ash
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TownePlace Suites Cincinnati Blue Ash
TownePlace Suites Cincinnati Blue Ash
TownePlace Suites Cincinnati Blue Ash
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65 reviews from our community

Traveler rating
    14
    19
    15
    11
    6
See reviews for
23
5
5
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for TownePlace Suites Cincinnati Blue Ash
See the most recent reviews
Dallas
Top Contributor
67 reviews 67 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 24, 2014 via mobile

I travel for business and when it comes to a hotel, my only expectations are: hot water, clean room and bathroom. This hotel had all the above plus friendly service. They also had Dark Hot Chocolate and cookies in the lobby. Thank you.

Was this review helpful? Yes 1
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review

Thank you for taking the time to share your feedback! We are so glad that you enjoyed your most recent stay! I will surely pass your feedback along to our staff, the next time your travels bring you through Blue Ash we look forward to seeing you again!! More 

Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 16, 2014 via mobile

Iam regretting my decision of booking here for two weeks....customer service is very bad....one night my dishwasher was not working so I called the front desk the reply was I am not a plumber so I cannot fix your problem when I complain about this to the manager he seems to be in real rush doesn't want to listen and... More 

Was this review helpful? Yes 1
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review

Thank you so much for taking time to share your thoughts - we truly appreciate your candid feedback from your most recent stay. I am very sorry that we fell short of your expatiations during your most recent visit. I can assure you that I have reviewed your concerns with management and will also be discussed with our staff immediately,... More 

Michigan
Top Contributor
170 reviews 170 reviews
50 hotel reviews
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed March 16, 2014

I was rebooked at this hotel when the Springhill Suites that I had reserved became oversold. I trusted that for the same price I would get a hotel and room that was of equal value. Other than the location of the hotel I was not impressed. The tub was discolored and the hot water ran out after roughly 5 minutes.... More 

Was this review helpful? Yes
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review

Hello, thanks for taking your time to share you feedback with us. Please know that our guest’s satisfaction is our number one priority and I am very sorry to hear that we didn’t live up to your expectations during your recent stay. Our goal is to address your concerns so that we can ensure you have an exceptional experience during... More 

Springfield, Ohio
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 6, 2014

I had the pleasure of staying at this hotel recently when my college roommate, from many years ago came to visit. Our room was so nice,very clean and had a kitchen, complete with a full size refrigerator, oven, stovetop and even a dishwasher. What stood out the most for me during our visit was the staff. We were trying to... More 

Was this review helpful? Yes 1
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review

Thanks so much for your fantastic review of our hotel! You are correct; our property is lucky to have Clint as our General Manager and I will certainly pass along your kind words to him! We are so glad that you were able to have a nice relaxing visit at our hotel and hopefully the next time your travels bring... More 

Mason, Ohio
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 1, 2014

We were in the room while the housekeeper was refreshing our room and we could over hear I'm assuming other staff members fooling around through her walky talky. We had a child in our room and this was very annoying to hear how careless they were acting. Even the housekeeper herself was getting pretty annoyed. She professionally apologized and turned... More 

Was this review helpful? Yes
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review

Thanks so much for taking your time to share feedback with us about your most recent stay here in Blue Ash. I can assure you that the things you encountered during your stay are not typical at our hotel and have been discussed with the hotel management and staff. We take these comments very seriously, as our guests are the... More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed February 9, 2014

Michelle is the prime example of exceptional customer service. She treats everyone special. To Michelle no one is a stranger. I would highly recommend TownePlace of anyone as my hotel of choice. It makes me feel like home.

Was this review helpful? Yes
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review

Thanks so much for sharing such great feedback about Michelle; I can’t wait to share this with her! She is truly an example of the hospitality that Marriott embodies and is known for. Again, thanks so much for your feedback about our hotel – we are so happy you can call us your home away from home! More 

Findlay, Ohio
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 5, 2014

We travel a lot and aside from Disney's Grand Floridian the staff at TownePlace Suites is second to none. I cannot express enough at how absolutely wonderful each and everyone of them was. As for the hotel itself, it could use some updating and the bathroom could you fresh caulking in the tub. The room was clean and the kitchen... More 

Was this review helpful? Yes 1
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review

Thank you so very much for the feedback you shared with us from your most recent trip to the TownePlace Suites. I am so happy to hear that everything in your suite met your needs and that you liked the breakfast. I will surely pass along all of your kind words to our staff, who will be delighted to hear!... More 

Columbus, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 28, 2014

Full kitchen, clean, comfy queen, free breakfast, good location, good water pressure for the shower. Unfortunately some hotels no longer serve meat for the complimentary breakfast, walls are thin, can easily hear conversation in next room. I would stay again...$55/night

Was this review helpful? Yes
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review

Thanks so much for taking your time to share your feedback; we are so glad that you enjoyed your trip with us here in Blue Ash. I understand you may have been disappointed by the continental breakfast. However, TownePlace Suites as a brand is known for having a continental breakfast. We have found that since we are an extended stay... More 

Fort Myers, Florida
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 14, 2014

Had stayed at this hotel several years ago and all was fine but this time not up to par. Coffee cups in the rooms kitchenette was filthy, bathroom sink looked as if it had not been cleaned since last guest stay and was never cleaned during our four night stay. Coffee was never replenished even after complaints made to front... More 

Was this review helpful? Yes 1
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review

Thank you so much for taking time to share your thoughts - we truly appreciate your candid feedback from your most recent stay. I am very sorry that we fell short of your expatiations during your visit. I can assure you that your comments have been reviewed by management and will be discussed with our staff immediately. We are always... More 

North Ridgeville, Ohio
1 review
5 of 5 stars Reviewed January 8, 2014

We cannot thank Michelle Winfrey enough for all she did to assist us in securing a room for the evening. She is a fine example of true customer service. Atta girl Michelle! She spent quite a bit of time straightening out our reservation. She then was able to answer all of our questions. I hope we encounter a Michelle clone... More 

Was this review helpful? Yes
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review

Thanks so much for your sharing your thoughtful feedback about Michelle! Michelle is a great asset to our front desk and will be delighted to read your response. I will be sure to pass along your kind words. Again, thanks so much for your feedback and we look forward to seeing you again the next time your travels bring you... More 

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