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All 3 Berlin hotels

Berlin Grande Hotel

2.5 of 5 Hotel   |   4787 Township Road 366, Berlin, OH 44610
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Ranked #1 of 3 hotels in Berlin
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Debbie E Eastlake, Ohio
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219 people have reviewed this hotel

Traveler rating
    167
    31
    11
    8
    2
See reviews for
65
99
3
8
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Eastlake, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I visited Berlin this past weekend and stayed at the Berlin Grande on Saturday night. Everything was wonderful -- from the room (gorgeous and spacious), the complimentary breakfast (hot and delicious), and the staff (friendly.....the best!)! Thank you to Melissa, Kayla, and Tina for making our stay so pleasant. Hated to leave! Jerry and Debbie Ehrmantraut

Was this review helpful? Yes
BGH_Social_Media, Front Office Manager at Berlin Grande Hotel, responded to this review

Hello, Thank you so much for your feedback. It is great to hear that we have met our guest expectations and that your stay with us was enjoyable. Thank you for taking the time to share your experience with us and we hope to see you again soon. More

Grenoble, France
1 review
4 of 5 stars Reviewed 2 weeks ago

This small hotel which had just opened for guests was the perfect place to stay for us. It has nice clean and spacious rooms, friendly staff. Only the entrance from the street and the downstairs hallway with its graffitti on the walls was a small chock on arrival. But the hotel, as only one of many occupants in the bulding,... More

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Trenton, Ohio
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It had been two years since we visited Berlin - Amish Country. Stayed at our favorite hotel - again. Staff was so helpful. Breakfast was fresh, settings was very pleasing. High chairs for little ones. Coffee, tea and fruit was available throughout the day. Cookies at night. Yummy. Room was first class - with one exception. The water pressure in... More

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BGH_Social_Media, Front Office Manager at Berlin Grande Hotel, responded to this review

Hello, Thank you for your feedback. We strive to daily meet customers expectation and provide excellent care to our guest. Thank you for taking the time to share your experience with us and we look forward to seeing you in the future. More

Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

With great expectation we arrived at 4:30 pm on a Thursday to find our room not ready. Once it was, it was not on the floor or the side we requested. Pool was closed and once reopened was cold. Hot tub broken and cold throughout stay. Showers were cold as well. It was a very disappointing three days with so... More

Was this review helpful? Yes 1
BGH_Social_Media, Front Office Manager at Berlin Grande Hotel, responded to this review

Dear MimiStarr, I am sorry to hear that your stay with us was not as enjoyable as it could have been. Thank you for your recommendation and positive feedback also. We continue to strive for excellence and ways to make everyone's stay better. Sincerely, More

Reynoldsburg, Ohio, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Actually found a great Hotel that serves a complete breakfast..Amazing huh. Great staff. Will stay there again..Close to shops and Flea markets. In the Heart of Berlin Ohio. Restaurants galore. Shop till your Hearts content..

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BGH_Social_Media, Front Office Manager at Berlin Grande Hotel, responded to this review

Hello, Thank you so much for your response. It is always encouraging to hear that we have met and exceeded our guest expectations. We look forward to seeing you in the future. More

Pittsburgh, Pennsylvania
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I have stayed at a variety of places in OAC. Berlin Grande is one we've stayed at a few times. We've always had a positive experience. The staff is friendly, the breakfast buffet has a variety to choose from, and the convenience of walking to the town of Berlin is a plus. We've always had a balcony... More

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BGH_Social_Media, Front Office Manager at Berlin Grande Hotel, responded to this review

Dear Debbie C, Thank you for your response to us. We strive daily to meet our guest expectations. We look forward to having you visit us again in the future. More

Top Contributor
57 reviews 57 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I recently stayed in Berlin at this location. We are very frequent visitors to the area as we are building on a property close by. We are well acquainted with choosing nicer properties and this one came highly recommended by a local vendor. The location is wonderful...just off Route 62 in Berlin. Access is easy in and... More

Was this review helpful? Yes 1
BGH_Social_Media, Front Office Manager at Berlin Grande Hotel, responded to this review

Hello, Thank you so much for your feedback to us. I am sorry to hear that your stay was not as enjoyable as it should have been. We continually strive for improvement and great guest experiences. More

COLUMBUS
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 18, 2014

I have to say checking in was a breeze and the girl at the front desk was very friendly and easy to talk to. My sister and I come to Amish country twice a year and we so look forward to this "girls only" trip. We enjoyed walking to the restaurant adjacent to the property and enjoyed swimming in the... More

Was this review helpful? Yes 2
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this review

Hello Susan, Thank you so much for your taking the time to share your experience, I am glad that you chose us again this year, but very sorry that you could not rest well. I am thoroughly sorry about the experience here this time and I would love the opportunity to speak to you and see what I can do... More

North Canton, Ohio
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 1, 2014

My husband and I were so excited to get away and stay here. It is very modern and clean. However, the noise level was insane. I could hear everything the people were doing above us including walking, opening the fridge and microwave, the TV, etc. I didn't sleep a wink since they were up late the night before and then... More

Was this review helpful? Yes 3
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this review

Dear NDD817, I am so very sorry to hear that you did not have an enjoyable time with us, we certainly want to make this a better experience for you. If you would contact me directly at the property and I would be happy to discuss a resolution for you. It is always difficult to know when noise levels are... More

Brighton, Michigan
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2014 via mobile

We really enjoyed the Berlin Grande Hotel on a recent weekend visit. It is very modern, has a decent breakfast, small but nice pool plus very hot hot tub, decent work out room and is within walking distance to downtown. It sits next to a very good restaurant and the views of the countryside are beautiful. The rooms also have... More

Was this review helpful? Yes
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this review

Thank you so much for your response to us Angela N. it is always a pleasure to hear that we have reached our "daily" goal of striving for excellence is Guest Satisfaction. Thank you for taking the time to share your experience with us, and we can't wait to see you again. Again, we thank you for choosing the Berlin... More

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Additional Information about Berlin Grande Hotel

Also Known As:
Berlin Grande Hotel Ohio
Address: 4787 Township Road 366, Berlin, OH 44610
Phone Number:
Location: United States > Ohio > Berlin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Berlin Grande Hotel 2.5*
Official Description (provided by the hotel):
The Berlin Grande Hotel is the newest hotel in Berlin,in the Heart of Ohio's Amish Country. Our 78 room hotel features large spacious rooms, indoor heated saltwater pool, meeting facilities, a business center, 24 hr fitness room, free internet and long distance to our guests, a friendly supportive staff and spectacular views of the surrounding countryside. ... more   less 
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