Shocked because we (my wife and I) expected far less than we received. This hotel is incredibly well designed and managed. The customer service attributes are simply over the top. While we have morphed into Four Seasons/Peninsula-type travelers (Lord!), this was a family visit (funeral) and we just wanted good, clean and servicable. Instead, we got the Four Seasons treatment... more

Hotel per staff is 4 years old. The room I had looked brand new (carpet, furniture, bathroom, etc). The bed was as comfortable as the Hilton, Westin, etc dream bed. The staff of the hotel were extremely friendly and went out of their way with guests to make them feel at home. The only negative is no bar, but Bahama... more

I wasn't expecting much from the Hampton Inn just outside of Cleveland. I went with a group of business colleagues and we weren't planning to spend much time in the hotel anyway. Well, I had an upgraded room (with a wet bar, microwave and fridge), but the best part was the BED. It was the most comfortable bed I have... more

We stayed for two nights at this hotel in Beachwood, Ohio and were very please and delighted at the service and accommodations. The room was very clean and the free breakfast was good and plenty. The staff was very helpful and answered any and every question immediately. The hotel has everything one needs while traveling away from home. A great... more

Our daughter goes to Case and I needed a place to stay after driving her and her belongings to school. I did not need to be downtown so I chose this hotel, that is part of the "Beachwood Strip" of hotels and chain restaurants on Orange Avenue. As one who travels a lot, I appreciated how friendly and helpful the... more

We often stay at Hampton Inns so when we were looking for something on the east side of Cleveland, we logged into their website. I also checked the reviews from trip advisor and found that this hotel got very good reviews. And they were right!! I took the advice of one review and booked on the opposite side of the... more

This is a nice and clean hotel. The beds and all linens were comfortable and clean. The staff was friendly. The breakfast was good. It was kept clean and constantly refilled. The pool and hot tub area were nice. We stayed in a Double Queen Suite and loved the room. We didn't hear any outside noise while in the room.... more

We stayed at this hotel for two nights this month (June 2006). I HIGHLY recommend this hotel if you are traveling to Cleveland - it is only about a 20 minute drive to downtown. The staff was very friendly and helpful - the rooms were large and CLEAN! There are lots of restaurants close by, Olive Garden, Bahama Breeze and... more

I stayed at this Hampton twice in one week. The first time I had a standard room. Although I had requested in my reservation and profile to be away from the elevator, I was given the room closest to the elevator. When I asked to be moved, I was moved only three doors down. Not a good beginning. However, the... more