Dear Elizabeth, Thank you for your recent review of your stay. The fact that you found cigarettes in a non-smoking room is unacceptable. Unfortuntely someone smoked in a non-smoking room and we dropped the ball and did not catch it. For this I am terribly sorry. When you came to the desk to switch rooms, the room that was given... More

Dear John C, I truly appreciate you taking the time to write such a wonderful review. It gives me great pleasure knowing our Team has taken great care of you and your wife and provided you with a safe, clean and comfortable room. Thank you again for sharing your experience with us and the great post!. Our Team will be... More

Dear Jason C, received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that we did not provide you with a clean and comfortable room and your children were coughing. Please accept my apology. To make sure this doesn't happen again, I am taking a more direct approach with our entire... More

Dear jenw4, Thank you for your recent review of your stay. I sincerely apologize that we failed at providing you with a clean and comfortable room. To make sure this doesn't happen again, I am personally going to have retraining sessions with our Housekeeping Team. Thank you again for providing us with your feedback. If you would like to discuss... More

Thank you very much for your recent post about your stay at our hotel. I was disheartened to read your comments, but grateful for the opportunity to respond to them. We have strict quality control standards in place where housekeeping cleans each room every 7-days, or more often for a small fee upon guest request, and after each guest checks... More

Thank you so much for your recent post about your stay at our hotel. We pride ourselves on providing our guests with clean, fresh room and great guest service. I was pleased to read that we did just that during your stay. Please let us know the next time you are in the area, as we would love to have... More

Thank you so much for your posting about the Homestead Studios, Cleveland- Beachwood. We pride ourselves on providing our guests with a home away from home stay. I was glad we did just that for you. Please let us know when you are in the Cleveland area again. We would love for you to stay with us again. Thank you. More

Dear Dawn P, Thank you very much for your recent review of your stay with us. I was disheartened to read your comments, but grateful for the opportunity to respond to them. We have very strict quality control standards in place and every room, in addition to the common areas, are to be inspected by the manager daily. I am... More

Dear Rasheed, Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. We have strict quality control standards that are meant to prevent situations like yours from occurring. All rooms are regularly cleaned... More