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Extended Stay America - Cleveland - Beachwood - Orange Place - North

2.0 of 5
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3625 Orange Place, Beachwood, OH 44122 (Formerly Homestead Studio Suites - Cleveland - Beachwood)
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Extended Stay America - Cleveland - Beachwood - Orange Place - North
Best prices for: 1 room 1 guest
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Ranked #12 of 13 Hotels in Beachwood
A recent review
3 of 5 stars Reviewed March 10, 2014
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69 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Cleveland - Beachwood - Orange Place - North
See the most recent reviews
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 7, 2014

After the extraordinarily grouchy front desk person finally came out of the back with a very gruff "what can I do for you" he got us into to #1 I opened the door to the nonsmoking room and it was filthy, looked as if someone was currently living in there in a cloud of smoke. We went back down and... More 

Was this review helpful? Yes 1
Georgetown, Kentucky
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 10, 2014

There was a party on our floor and the smell of marijuana was coming through the vent. When I complained to the front desk I was asked "Well what do you want?" At that point I just walked away. I also have not been to a hotel where the smoking and non smoking rooms were in such proxsimity to each... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - North, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that we did not provide you with an home away from home experience. I discussed your comments with our staff and we are taking the appropriate corrective measures to insure that this does not happen again. We continually work to improve our hotel, so I really appreciate you... More 

Fort Worth, Texas
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 22, 2014

I recently stayed at the Extended Stay America in Beachwood, Ohio at the North location. I knew it wouldn't be the Taj Mahal, but damn... I pulled up and there was trash around the entire building. Don't they clean up outside! I went in and all I heard was a barking dog. The longer I stood here, the worse it... More 

Was this review helpful? Yes 5
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 10, 2014

No hot water in hotel horrible experience..almost a whole day and not repaired yet. Dirty pot in cabinet alarmed when I tried to use it to cook so disgusting. The furniture in suite is outdated. I WISH I WOULD HAVE SELECTED ANOTHER HOTEL.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - North, responded to this review

Thank you for taking the time to write a review of our hotel. I sincerely apologize that we did not have hot water during your visit. As well, I am sorry that your dishes were not properly cleaned prior to your arrival. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We... More 

Beachwood, Ohio
1 review
3 of 5 stars Reviewed February 21, 2014

Its ok but for almost one hundred dollars a night it should have 24 hour service, a better breakfast, trash room should be empty every day. Also it smelled like weed in the hallway for a whole week. The parking lots were full of work trucks blocking all the parking spaces. Some of the staff was never at the desk... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - North, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry for the issues you had regarding our grab-and-go breakfast, our trash rooms and the service provided at the front desk. As this hotel’s manager I can assure you that I have taken the appropriate action to ensure your experience is... More 

Arlington Heights, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 30, 2013

Stayed here for 3 weeks straight to avoid flying during holidays and eating out all the time. In fairness, this IS an inexpensive hotel for area. If you want Marriott or Hilton service and amenities, then stay there. Geez. Hotel staff consistently pleasant. Extra ‘maid service’ available by signing up and paying $10. Otherwise, once a week. Each week she... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - North, responded to this review

Thank you for taking the time to write a review of your stay. I am very disappointed to hear about the poor housekeeping service you received while being a guest of our hotel, the late night noise and your disappointment with our free grab-and-go breakfast. In response to your feedback I will be retraining our entire housekeeping staff on the... More 

Fayetteville, North Carolina
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 26, 2013

I stayed here for 3 days...Room 110... I reported that ants were in the bathroom. The desk clerk said she'd come but never did. I would clean the ants with a damp/wet towel and put them in a trash bag and tie it up. Then, I didn't know I had bed bug bites till I left! I would notice "bumps"... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - North, responded to this review

Thank you for taking the time to write a review of your stay. Please accept my sincere apologies for the level of cleanliness in your room. As this hotel's manager, I can assure you that we are deep cleaning your room and working to enhance our services overall so that this issue does not affect our future guests. As well,... More 

Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 2, 2013

If you offer handicap rooms, you should think about updating the front of the building to access someone in a wheelchair. When you are in the middle of a name change, you might want to think about advertising somewhere what hotel you are now operating under! Total confusion with the Extended Stay down the road. Needless to say, even more... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - North, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the confusion while changing the name of our hotel and the issues you had with the entrances. In response to your feedback, I have discussed this with the appropriate personnel at our corporate office to address the most effective way to remedy these... More 

North Royalton, Ohio
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 7, 2013

We were looking for a hotel near the hospital to stay for after surgery and the next day back to the hospital. A friend recommended Extended Stay America. I called thinking they wouldn't give me one day stay, but they did for a great price. The surgery was delayed, called the hotel for later check in time, and stated there... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - North, responded to this review

Thank you for taking the time to write a review of your stay. It is always good to hear positive feedback and I will share it with the team. We are very pleased that you enjoyed your stay and hope to be of service to you in your future travels. More 

Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed August 25, 2013 via mobile

One of the few issues I had with this place was that when you stay longer than a week, you have to go to the front desk to get things like towels and tissue and your room will not get cleaned. Basic cable and no pool were my other issues. Other than that the rooms were spacious and clean. They... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - North, responded to this review

Thank you for your recent review of your stay. Please accept our most sincere apologies that our housekeeping policy was not explained to you properly at check-in. We do offer housekeeping services once a week for guests staying 8 nights or more. In between, and for shorter stays, guests can have services for a minimal fee. As well, we are... More 

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