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Extended Stay America - Cleveland - Beachwood - Orange Place - South

2.0 of 5
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3820 Orange Place, Beachwood, OH 44122
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1 room 1 adult
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Extended Stay America - Cleveland - Beachwood - Orange Place - South
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63 Reviews from our TripAdvisor Community

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Fort Erie, Canada
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I can see were some of the bad reviews come from. I was in what looked like a new reno room so everything was nice. I stayed here 13 days while on business the price was definitely good and got what we paid for. A bed to sleep in and a shower. I have stayed in other long stays and... More 

Helpful?
Thank Wingze18
Atlanta, Georgia
1 review
2 of 5 stars Reviewed October 30, 2015

The only positive part of my stay was the price which was much lower than the surrounding properties. The lower price should not have been an excuse for unclean rooms. This was my first and last stay at this property.

Helpful?
Thank Roger P
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

I appreciate you bringing your experience to my attention. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our housekeeping staff to ensure your experience is not repeated. Thank you very much for providing us... More 

Phoenix, Arizona, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 21, 2015

even checking in at 3am this place was great. it is newly remodeled and by accident we got a room that was was not quite finished just little things like no blankets were put on bed to bedside light fixtures not installed but a quick run to the front desk we got blankets with tons of we are so sorry.... More 

Helpful?
Thank jazigirl
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for your initial experience at check-in. Still, I am proud of our staff for quickly resolving the issue and accommodating our needs with a comfortable stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any... More 

Lambertville, Michigan
1 review
1 of 5 stars Reviewed October 11, 2015 via mobile

My wife and 2 young daughters stayed on a Saturday night so we could experience our first ever visit to Cleveland. We booked through Expedia.they took our money and info, we show up to check in to find that they were sorry they over booked but sent us to the south location.not happy but we rolled with it.it was just... More 

Helpful?
Thank rickhouke
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that we were not able to accommodate your stay. As this hotel’s manager, I can assure you that we will work to better monitor our room inventory to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If you... More 

Idaho Falls, Idaho, United States
Level Contributor
208 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed September 21, 2015

Spent one night and was treated very well by staff. The room was clean, the bed comfortable and location was near to highway. Good place to stay. I did not need to use the kitchen but you could ask for whatever kitchen gadgets you would need.

Helpful?
Thank Rhonda A
Rayland, Ohio
Level Contributor
10 reviews
3 hotel reviews
4 of 5 stars Reviewed August 23, 2015 via mobile

This place completely Re done, it is very quiet even though they are working to finish the first floor. I recently stayed while working midnight shift and slept during the day and they didn't wake of up. The staff is always very nice and willing to help you with anything. My room had a full kitchen and was clean. Bed... More 

Helpful?
Thank Steelersfan2015
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed our comfortable rooms, fully equipped kitchens and friendly customer service. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

Erie, Colorado
Level Contributor
94 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed July 11, 2015

We stayed here for one night on a long road trip back to Colorado. This is the south branch of the two Extended Stay America motels on Orange Place. I read the mixed reviews in advance and chose this motel because of their pet-friendly policy. We had a very good experience. The front desk staff were friendly and helpful. We... More 

Helpful?
Thank cohighplainsdrifter
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that our staff was helpful and friendly. As you were aware we are going through the process of renovation, however we are happy to hear that you were pleased with your accommodations and our pet friendly hotel. We hope to see you again... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 7, 2015

We were able to check in at 3pm and we got there about 10pm. The lady at front desk gave us a key and room number where either someone was currently staying or just wasnt cleaned yet. The room was in a mess. When i told her about it her response was "Oh...." really thats it? Only because i was... More 

Helpful?
2 Thank unsatisfactory15
Manager_11525, Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for your recent review of your stay. The cleanliness issues you described and the fact that you were inconvenienced at the time of check in are unacceptable and I sincerely apologize for your experience. I discussed your comments with the team and we are taking corrective actions to ensure this experience is not repeated. Thank you very much... More 

Foley, Alabama
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 18, 2015

I'll excuse a few things because of the remodel, but I won't excuse the rudeness of the manager. Overall, she wasn't helpful and was just plain rude. The place was rundown and dirty. Even the "remodeled" rooms were not good. I'll never come back here. Find another place to stay.

Helpful?
3 Thank dc20142014
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the service issues you experienced. In response to your feedback, I will be meeting with our staff and making sure each guest receives professional customer service. Thank you very much for providing us with your feedback. If you would like to discuss this... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 17, 2015 via mobile

I needed a hotel room for the night but with the finals game in town the choices were slim to none. This was the only room available. The room was very dirty, the trash hadn't been taken out from the last person's stay and it smelled awful. I tried to unpack a few items in the drawers and they were... More 

Helpful?
2 Thank Amber P
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced during your stay. I met with the staff, and we will review our cleaning procedures and make sure we are inspecting rooms to our company’s high standards. Thank you very much for providing us with your feedback. If you would like to... More 

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