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Extended Stay America - Cleveland - Beachwood - Orange Place - South

2.0 of 5
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3820 Orange Place, Beachwood, OH 44122
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1 room 1 guest
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Extended Stay America - Cleveland - Beachwood - Orange Place - South
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58 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Rayland, Ohio
Level Contributor
6 reviews
4 of 5 stars Reviewed 4 days ago NEW

This place completely Re done, it is very quiet even though they are working to finish the first floor. I recently stayed while working midnight shift and slept during the day and they didn't wake of up. The staff is always very nice and willing to help you with anything. My room had a full kitchen and was clean. Bed... More 

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Erie, Colorado
Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed July 11, 2015

We stayed here for one night on a long road trip back to Colorado. This is the south branch of the two Extended Stay America motels on Orange Place. I read the mixed reviews in advance and chose this motel because of their pet-friendly policy. We had a very good experience. The front desk staff were friendly and helpful. We... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that our staff was helpful and friendly. As you were aware we are going through the process of renovation, however we are happy to hear that you were pleased with your accommodations and our pet friendly hotel. We hope to see you again... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 7, 2015

We were able to check in at 3pm and we got there about 10pm. The lady at front desk gave us a key and room number where either someone was currently staying or just wasnt cleaned yet. The room was in a mess. When i told her about it her response was "Oh...." really thats it? Only because i was... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for your recent review of your stay. The cleanliness issues you described and the fact that you were inconvenienced at the time of check in are unacceptable and I sincerely apologize for your experience. I discussed your comments with the team and we are taking corrective actions to ensure this experience is not repeated. Thank you very much... More 

Foley, Alabama
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 18, 2015

I'll excuse a few things because of the remodel, but I won't excuse the rudeness of the manager. Overall, she wasn't helpful and was just plain rude. The place was rundown and dirty. Even the "remodeled" rooms were not good. I'll never come back here. Find another place to stay.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the service issues you experienced. In response to your feedback, I will be meeting with our staff and making sure each guest receives professional customer service. Thank you very much for providing us with your feedback. If you would like to discuss this... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 17, 2015

I needed a hotel room for the night but with the finals game in town the choices were slim to none. This was the only room available. The room was very dirty, the trash hadn't been taken out from the last person's stay and it smelled awful. I tried to unpack a few items in the drawers and they were... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced during your stay. I met with the staff, and we will review our cleaning procedures and make sure we are inspecting rooms to our company’s high standards. Thank you very much for providing us with your feedback. If you would like to... More 

Beverly, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 27, 2015

First, the young woman who was working (alone, at night) was very nice. She tried her best to accommodate our needs in a timely fashion. This review should not reflect badly on her. That being said, this hotel is dangerous. The kitchen counter caulking was about 5X what it should have been, maybe more than an inch thick in places.... More 

Was this review helpful? Yes 2
Gloversville, New York
Level Contributor
165 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed May 13, 2015

Not really thrilled and certainly not a place I'd go with my wife. For a group of men in the area for a conference it was OK, but no more. We were there for two nights, four men in two rooms. The one I was in was OK, the bed was firm and the sheets were clean. There was a... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the housekeeping and maintenance issues you experienced. In response to your feedback, I am pleased to let you know that our hotel will be undergoing a renovation in the next month and it is helpful to know that we need... More 

Atlanta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 20, 2015

I have stayed here a few times in the past and they were pleasant stays. This time not so much! The hotel room was lacking every amenity they boast of having in the rooms.(coffee maker,plates, silverware etc). none of the kitchen essentials. The TV remote was missing. The towels were so rough on the skin it was like drying off... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for your recent review of our property. I am sorry to hear that you did not enjoy your stay. Regarding dishware, we no longer keep dishes in guest rooms; however, these items are available upon request at the front desk. This allows our guests to customize their kitchens with fresh and clean utensils. I apologize that we failed... More 

New York City, New York
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed January 6, 2015

First off, there TWO Extended Stay Americas on Orange Place. When I breezed into town, I naturally thought the first one was my destination, and on my way in, I thought 'Much nicer than I expected!" Well, it was short-lived--my final destination was down the block, across from the Super 8. It was more like...what I had originally expected, at... More 

Was this review helpful? Yes 4
Chicago, IL
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed January 2, 2015

Look, this is an extended stay place, so you won't get daily housekeeping or fancy amenities. But we had a well-lit comfortable room, a full kitchen, and a spotlessly clean bathroom. The recliner is a nice touch as well and there were plenty of outlets for all our chargers. When we were there the breakfast was just some granola bars,... More 

Was this review helpful? Yes 1
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