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Extended Stay America - Cleveland - Beachwood - Orange Place - South

2.0 of 5
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3820 Orange Place, Beachwood, OH 44122
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Extended Stay America - Cleveland - Beachwood - Orange Place - South
Best prices for: 1 room 1 guest
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Ranked #11 of 13 Hotels in Beachwood
A recent review
3 of 5 stars reviewed 1 week ago
BillP1215 Gloversville, New York
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52 reviews from our community

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    16
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Gloversville, New York
Top Contributor
155 reviews 155 reviews
46 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 1 week ago

Not really thrilled and certainly not a place I'd go with my wife. For a group of men in the area for a conference it was OK, but no more. We were there for two nights, four men in two rooms. The one I was in was OK, the bed was firm and the sheets were clean. There was a... More 

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Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the housekeeping and maintenance issues you experienced. In response to your feedback, I am pleased to let you know that our hotel will be undergoing a renovation in the next month and it is helpful to know that we need... More 

Atlanta
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I have stayed here a few times in the past and they were pleasant stays. This time not so much! The hotel room was lacking every amenity they boast of having in the rooms.(coffee maker,plates, silverware etc). none of the kitchen essentials. The TV remote was missing. The towels were so rough on the skin it was like drying off... More 

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Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for your recent review of our property. I am sorry to hear that you did not enjoy your stay. Regarding dishware, we no longer keep dishes in guest rooms; however, these items are available upon request at the front desk. This allows our guests to customize their kitchens with fresh and clean utensils. I apologize that we failed... More 

New York City, New York
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 6, 2015

First off, there TWO Extended Stay Americas on Orange Place. When I breezed into town, I naturally thought the first one was my destination, and on my way in, I thought 'Much nicer than I expected!" Well, it was short-lived--my final destination was down the block, across from the Super 8. It was more like...what I had originally expected, at... More 

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Chicago, IL
Top Contributor
55 reviews 55 reviews
14 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed January 2, 2015

Look, this is an extended stay place, so you won't get daily housekeeping or fancy amenities. But we had a well-lit comfortable room, a full kitchen, and a spotlessly clean bathroom. The recliner is a nice touch as well and there were plenty of outlets for all our chargers. When we were there the breakfast was just some granola bars,... More 

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Highland Park, New Jersey, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 3, 2014

We have stayed here before, previously at the other location across the street (North). We needed a full kitchen, and this has it, and it was definitely worth it for that. Overall, we were satisfied, but there were a few details to mention. Front-desk staff are friendly and helpful, and the lobby is pleasant and seemed brand-new (design and furniture).... More 

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Manager_11525, Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our guest service and other employees. I do apologize for the room cleanliness not meeting expectation. We have taken measures to better train our newer housekeepers. Thank you again for your review. We look forward to seeing... More 

Saint Louis
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed October 8, 2014

The room had everything I needed or wanted: CLEAN, nice kitchenette, reclining chair, desk AND table, internet, and decent bed. Front desk staff was great. The kitchenette was worth paying a bit more.

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 13, 2014

This is my first time at an extended stay america. We picked it largely because we needed a place that allowed dogs and it had reasonable reviews. When we showed up there was no one at the front desk to check us in. When the front desk person arrived another guest complained about waiting for 30 minutes to get something... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

The feedback provided in your review is much appreciated. Please accept our most sincere apologies that your room was not cleaned properly and that you did not receive quality service. In response to your feedback, we will be retraining our staff with an emphasis on friendly, superior service. We will also work with our housekeeping staff to make sure every... More 

Clinton
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 3, 2014

The hotel staff was very much in tune as to needs of guests. Many of the guests are associated with the local University Hospital System. They also offer rates for people attending medical facilities.

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Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for taking the time to write a review of your experience at our hotel. We are glad to hear that you had an enjoyable stay with us and that our staff provided you with quality service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 2, 2014

At about a $100 a night I am completed disappointed. This is the worst ESA I have ever stayed at. You have to go to the front desk if you want standard things like a coffee maker, dishes, silverware. These items should already be placed in the rooms. I have never heard of a hotel doing this. Then, when I... More 

Was this review helpful? Yes 1
Los Angeles
Contributor
20 reviews 20 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 1, 2014

A very well-run hotel in a convenient location. I enjoyed having a kitchen with a microwave and a full refrigerator. The provided breakfast included coffee, cocoa, oranges, apples, several kinds of muffins, and instant oatmeal. Highly recommended.

Was this review helpful? Yes 1
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