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All 13 Beachwood hotels

Extended Stay America - Cleveland - Beachwood

2.0 of 5 Hotel   |   3820 Orange Place, Beachwood, OH 44122
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Ranked #11 of 13 Hotels in Beachwood
A recent review
4 of 5 stars Reviewed August 3, 2014
rnm213 Clinton
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46 reviews from our community

Traveler rating
    14
    9
    13
    2
    8
See reviews for
14
5
7
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 13, 2014 via mobile

This is my first time at an extended stay america. We picked it largely because we needed a place that allowed dogs and it had reasonable reviews. When we showed up there was no one at the front desk to check us in. When the front desk person arrived another guest complained about waiting for 30 minutes to get something... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood, responded to this review

The feedback provided in your review is much appreciated. Please accept our most sincere apologies that your room was not cleaned properly and that you did not receive quality service. In response to your feedback, we will be retraining our staff with an emphasis on friendly, superior service. We will also work with our housekeeping staff to make sure every... More

Clinton
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2014

The hotel staff was very much in tune as to needs of guests. Many of the guests are associated with the local University Hospital System. They also offer rates for people attending medical facilities.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood, responded to this review

Thank you for taking the time to write a review of your experience at our hotel. We are glad to hear that you had an enjoyable stay with us and that our staff provided you with quality service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to... More

2 reviews
1 of 5 stars Reviewed August 2, 2014

At about a $100 a night I am completed disappointed. This is the worst ESA I have ever stayed at. You have to go to the front desk if you want standard things like a coffee maker, dishes, silverware. These items should already be placed in the rooms. I have never heard of a hotel doing this. Then, when I... More

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Los Angeles
Contributor
11 reviews 11 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 1, 2014

A very well-run hotel in a convenient location. I enjoyed having a kitchen with a microwave and a full refrigerator. The provided breakfast included coffee, cocoa, oranges, apples, several kinds of muffins, and instant oatmeal. Highly recommended.

Was this review helpful? Yes 1
Cedar Rapids, Iowa
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed July 10, 2014

I checked at desk. She gave me room 303 (handicap accessible). Took my wheelchair confined wife to third floor, opened door from smoke filled hall, and immediately notice a " used" bed, towels on bathroom floor. Called front desk to report it, she says come back down for reassignment. Get downstairs, she states she doesn't have another assessable room. She... More

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Greenville, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 3, 2014

I recently had to stay here for business. I stayed for roughly 2 months. It needs to be updated, better linens also. I probably would not stay here again. It was the worst hotel I've stayed in but definitely not the best. The rooms, and kitchenettes really need updated and newer appliances.

Was this review helpful? Yes 5
Manager_11525, Manager at Extended Stay America - Cleveland - Beachwood, responded to this review

I appreciate you bringing your experience to our attention. I’m disappointed to learn that our overall accommodations did not meet your expectations. Please know, your feedback is very important to us. If you would like to discuss this further, please do not hesitate to contact me directly at, cbh@extendedstay.com. I do hope that you will return to our hotel, or... More

Pittsburgh, Pennsylvania
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 10, 2014

Lipstick stains on comforter-hairs in the sheets & the ironing board. Coffee mug glued to cabinet with residue-heating coils on stovetop will probably start a fire. Wifi wasn't working that day. No proper snow removal or clear sidewalks-entrance doors aren't automatic so have fun bashing all you're carrying into doors while trying not to slip on snow/ice. Witnessed visitor get... More

Was this review helpful? Yes 5
Buffalo, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 17, 2014

Medium range ammenities w/ hall noise @ night GREAT STAFF. Clean basic room - - needs more tv channels - kitchen had 1 fork / 2 knives / 1 pot for scrambled eggs in the morning because no breakfast offered. Kitchen supplies need to be checked regularly and replenished.. rooms NEED a SMALL DISHWASHER - cleaning dishes in a small... More

Was this review helpful? Yes 1
Nashville, Tennessee
1 review
5 of 5 stars Reviewed January 17, 2014 via mobile

Very satisfied with my stay. Room was very clean and included a kitchen. There just was not enough cable channels to choose from. I will definitely be coming back and staying there again. I liked the fact I did not have to pay extra for the internet. I have no complaints about this hotel.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood, responded to this review

Thank you for taking the time to write a review of your stay. We are so pleased to hear that you enjoyed your clean room, especially the kitchen, and all of the amenities our hotel had to offer. We look forward to welcoming you back in the future! More

Pepper Pike, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 24, 2013 via mobile

Was here for over a month and the only thing pleasant about the stay was Charlesletta(?) ... she was accomodating, understanding and geniune. Not all staff was bad but she stood out. However I was not happy about the housekeeping staff who never in the months there stepped foot in my room, ONLY when they assumed it was check out... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood, responded to this review

I would like to first thank you for your comments regarding your stay. I sincerely apologize that we failed at making your experience here feel like " Home away from Home". We use comments like yours to help improve our team . I will be speaking with my staff here and taking the appropriate corrective measures. Thank you again. If... More

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Additional Information about Extended Stay America - Cleveland - Beachwood

Address: 3820 Orange Place, Beachwood, OH 44122
Phone Number:
Location: United States > Ohio > Beachwood
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Cleveland - Beachwood 2*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay America Beachwood
Extended Stay Beachwood
Beachwood Extended Stay
Extended Stayamerica Cleveland Beachwood
Extended Stay America - Cleveland - Beachwood Ohio

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