Dear Advanced Engineering, I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you had to smell that on the floor. In response to your feedback, I am working with my staff to monitor the floors more often and make their presence know. We continually work to improve our... More

Dear Bill T, Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed being able to bring your dog with you to visit your family. I am also pleased to hear that you enjoyed our grab-n-go breakfast in the morning along with our close proximity to restaurants and shopping.... More

Dear Janakiraman B, I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you think the hotel is shady. To prevent this from happening again, my team is being trained on what is acceptable and what are not acceptable practices. We continually work to improve our hotel, so I really appreciate... More

Dear JonKernPA, I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that my front desk staff did not acknowledge you properly. I want to ensure you that I have met with my team about proper behavior at the front desk. I am grateful for the feedback you provided so we are... More

Dear Joshmac06, I appreciate you taking the time to write such a wonderful review. I'm glad that we could make you feel like you were at home. Our goal is to make every guest feel like they are at home with us. Thank you again for sharing your experience with us. We look forward to welcoming you back in the... More

Dear Bob R. I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the heater did not work well for you and that there were stains on the carpet. To prevent this from happening again, I have brought your concerns up to the staff and will ensure that these... More

Dear Businesstraveller5, I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you found the carpets in the hallway and the windows to be dirty. In response to your feedback, I am meeting with the local management team and will address these issues. I was glad to read that we... More

I received your review about your stay at our hotel. Our company is dedicated to providing 100% satisfaction to all of our guests, which is why I was disheartened to read your comments about the overall cleanliness of the room and the hotel. We pride ourselves on providing our guests with a clean and fresh environment and it is apparent... More

Dear food_nut, Thanks so very much for the positive review of your recent stay at Extended Stay America, Beachwood. We know that you had several hotel options in the Beachwood area, and we are honored that you chose to stay with us. As you note, our rooms come with kitchens, which is why many of our guests share your appreciation... More