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Residence Inn Cleveland Beachwood

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3628 Park East Drive, Beachwood, OH 44122
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Residence Inn Cleveland Beachwood
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Residence Inn Cleveland Beachwood
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146 Reviews from our TripAdvisor Community

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Traveler rating
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    54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Chicago, Illinois
Level Contributor
14 reviews
5 of 5 stars Reviewed 5 days ago NEW

great pool area, 1/2 court basketball court, firepit, grill, etc. very comfortable rooms with living amenities (stove, fridge, etc.) Brianna provided exception customer service during our stay - highly recommend this hotel if traveling west-east along the 80/90 corridor

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Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Kevin, Thank you for choosing to stay at our hotel and for the great feedback. I will be sure to pass along your comments and will recognize Brianna for the great service! We hope to see you again soon! Thank you! More 

Grand Cayman
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We just spent nearly 3 months at this hotel and have nothing but positive things to say about all aspects of the hotel. We booked a 2 bedroom pure-room suite and it accommodated our family of 4 nicely. The staff were incredibly welcoming and generous in their time and made us feel like the hotel was a home for our... More 

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Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for the kind words about our hotel. I will share them with our entire staff. We truly enjoyed having your family stay with us. Everyone misses you but we wish you and your family the best of luck! Thank you! More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

I actually work for a different hotel in Ohio but the same company owns this property. I was able to speak with the operations manager Shawn via email and he set up my reservation without hassle. I did call to confirm my reservation during the morning hours and the front desk attendant was a bit rude which I communicated to... More 

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Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Brittany, Thank you for choosing our hotel and for taking the time to provide feedback about your stay. We appreciate the kind words and we share your comments with our staff. We hope to see you again soon! Thank you. More 

Albany, Oregon
1 of 5 stars Reviewed 1 week ago

Hotel has been physically remodeled, but still has the same management style. Low customer service..Daily maid service is hit and miss. They failed 3 days in a row to make my room and I had to tell them each time and they still failed at making up for it by not replenishing my shampoo or emptying my trash or the... More 

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Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

We were very sorry to hear that your stay with us was unsatisfactory. There is no excuse for our failure to properly service your room throughout your stay. We are addressing this issue with our staff to make sure it does not happen again. We hope that you will be willing to give our hotel another chance to provide you... More 

Ambridge, Pennsylvania
1 review
5 of 5 stars Reviewed 3 weeks ago

Our family was in town for one evening prior to a scheduled surgery at the Cleveland Clinic. During this time of turmoil the hotel staff was exceptionally helpful and courteous to our entire family of 13. They were knowledgeable about the area were quick with recommendations. One staff member went above and beyond what could be expected. We would like... More 

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Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for choosing our hotel and for taking the time to provide feedback about your stay. I will be sure to pass on your kind words to the staff and will recognize Kenaisha as well. I hope every is recovering and that you will be able to come visit us again under better circumstances. Thank you! More 

Bloomington, Indiana, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked this hotel for a weekend trip with our two adult sons. Our recently renovated suite was very spacious, with two bedrooms, each with a king bed and two bathrooms Our kitchen had every amenity one could wish for, there were three televisions and we were sorry it was not a season for using the fireplace. We enjoyed the... More 

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Terry N, General Manager at Residence Inn Cleveland Beachwood, responded to this review

We're glad you enjoyed your stay with us and thanks for the kudos on your room, our breakfast and, especially our staff!! We're very proud of them as well as our newly renovated hotel. We hope to see you all again soon! More 

Cleveland, Ohio
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are local and needed a place to stay after ceiling collapsed, etc. I had a stressed 5 year old to keep safe and happy. This place did the trick. Easy parking. Friendly & helpful front desk. Fun pool & hot tub. New or recently upgraded rooms. Best Residence Inn I have been in. Going back Sunday. Recommend highly!

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Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

We are very sorry to hear about the flooding at your house but we are glad to hear that you were able to relax and enjoy your time with us. Please come see us again soon and hopefully under less stressful conditions! Thank you! More 

St. Catharines, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at the Residence Inn Cleveland Beachwood on a Blue Jays road trip in May. The hotel was clean and the staff that worked there were very friendly. The hotel has been recently renovated and is in excellent condition. Breakfast was the standard Marriott breakfast, it had everything that one would want: waffles, oatmeal, fruit, muffins, etc. They had cookies... More 

Was this review helpful? Yes 1
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

We are happy to hear you enjoyed you stay with us. We appreciate you choosing our hotel and for taking the time to tell us about your stay. Hopefully we will see you again when the Blue Jays come back to Cleveland! Thank you! More 

Atlanta, Georgia, USA
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I stayed here for 3 nights May 25-27. We had booked a studio king but was upgraded to a full 1 bedroom suite. The suite was spacious.. my only complaint was the door between the bedroom was two small swing door that leaves a gap in between. when it's "closed". So there is no true privacy or... More 

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Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you very much for taking the time to review our hotel. We appreciate your feedback. We will certainly look into the gap of the bedrooms doors to see if there is something that can be done to reduce the noise and light coming through. Thank you again and we hope to see you again soon! More 

Saint Joseph, Michigan
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed June 26, 2015

My Husband and I come to Cleveland a number of times a year for Medical Care of a Chronic Medical Condition. This was our FIRST time at this Property.... but it will NOT be our LAST!! This Marriott is SO PERSONAL that you feel like you're coming home to Family. The Receptionist we had was kind of "blah" and had... More 

Was this review helpful? Yes 1
Terry N, General Manager at Residence Inn Cleveland Beachwood, responded to this review

Thanks so much for the positive comments about our hotel and, especially, Venus! She is definitely one of a kind and brings so much to our nightly social. Thanks also for the feedback on our front desk agent. We will definitely be following up on that. We hope to see you and your husband again soon! More 

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