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Residence Inn Cleveland Beachwood

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3628 Park East Drive, Beachwood, OH 44122
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1 room 1 guest
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Residence Inn Cleveland Beachwood
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151 Reviews from our TripAdvisor Community

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Traveler rating
    60
    54
    28
    4
    5
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66
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

This is my first stay here with family and I have 5-6 more future visits booked here..i would need to rethink.. the hotel itself is good and the front office staff is very kind and helpful.. however the room service is pathetic.. for my stay for 10 days..we almost have to call front desk every other day.. the trash is... More 

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Dear Nimlabus, Thank you for taking the time to provide feedback about your current stay. I am very sorry for out sub par housekeeping service you have received during your stay. I have passed this information onto our housekeeping team to find out why this is happening and to correct these issues. There is no excuse for poor housekeeping service.... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I have been staying here on business for years. I've recommended this hotel often, and got my company to set up an account. Unfortunately, they recently renovated, which was welcome, but they made the decision to replace the best pillow top hotel bed I've ever slept in with an infinitely cheaper, incredibly uncomfortable mattress. I am extremely disappointed, particularly so... More 

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Dear Christine, I am sorry that our new mattresses did not meet your expectations. Our new mattresses are Serta brand mattresses and we try to provide a mattress that fits everyone's needs. We appreciate that you choose to stay with us and we will do whatever is possible to make our new mattresses more comfortable for you. Thank you. More 

Baltimore, Maryland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I am reasonable when it comes to expectations. I have a vast experience from budget and mid-level hotels and even hostels to top luxury - I have averaged close to 1 hotel stay/month for decades now - in many countries. I have not written anything as positive about any of those as I am about to write about the Residence... More 

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Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a nice property that I understand has been upgraded recently. The room was comfortable and clean. The breakfast was okay. My only complaint is that the front desk staff were unfriendly, not at all welcoming or engaging. During three interactions, I never saw a smile.

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for choosing the Residence Inn Beachwood and for taking the time to provide us with feedback about your stay. I was very disappointed to hear about our staff's inability to smile and make you feel welcome during your stay. I will certainly be addressing this with the entire staff as it is unacceptable behavior. I hope that you... More 

Cleveland, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

A friend and I spent a girls weekend here in one of the 2 BR, 2 bath suites and it was perfect for our stay. We were on the 2nd floor in Building 4 at the back of the property, and it was really quiet. All entrance doors require guest key card for access, and we did see security patrolling... More 

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you very much for staying with us and for the great comments. We greatly appreciate your feedback and are happy to hear that you enjoyed your stay. We have notified our staff to be on the lookout for any staples that may have come loose in all of our rooms to ensure this does not happen to anyone else.... More 

Chicago, Illinois
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

great pool area, 1/2 court basketball court, firepit, grill, etc. very comfortable rooms with living amenities (stove, fridge, etc.) Brianna provided exception customer service during our stay - highly recommend this hotel if traveling west-east along the 80/90 corridor

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Kevin, Thank you for choosing to stay at our hotel and for the great feedback. I will be sure to pass along your comments and will recognize Brianna for the great service! We hope to see you again soon! Thank you! More 

Grand Cayman
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 22, 2015

We just spent nearly 3 months at this hotel and have nothing but positive things to say about all aspects of the hotel. We booked a 2 bedroom pure-room suite and it accommodated our family of 4 nicely. The staff were incredibly welcoming and generous in their time and made us feel like the hotel was a home for our... More 

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Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for the kind words about our hotel. I will share them with our entire staff. We truly enjoyed having your family stay with us. Everyone misses you but we wish you and your family the best of luck! Thank you! More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed July 20, 2015

I actually work for a different hotel in Ohio but the same company owns this property. I was able to speak with the operations manager Shawn via email and he set up my reservation without hassle. I did call to confirm my reservation during the morning hours and the front desk attendant was a bit rude which I communicated to... More 

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Brittany, Thank you for choosing our hotel and for taking the time to provide feedback about your stay. We appreciate the kind words and we share your comments with our staff. We hope to see you again soon! Thank you. More 

Albany, Oregon
1 review
1 of 5 stars Reviewed July 19, 2015

Hotel has been physically remodeled, but still has the same management style. Low customer service..Daily maid service is hit and miss. They failed 3 days in a row to make my room and I had to tell them each time and they still failed at making up for it by not replenishing my shampoo or emptying my trash or the... More 

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

We were very sorry to hear that your stay with us was unsatisfactory. There is no excuse for our failure to properly service your room throughout your stay. We are addressing this issue with our staff to make sure it does not happen again. We hope that you will be willing to give our hotel another chance to provide you... More 

Ambridge, Pennsylvania
1 review
5 of 5 stars Reviewed July 10, 2015

Our family was in town for one evening prior to a scheduled surgery at the Cleveland Clinic. During this time of turmoil the hotel staff was exceptionally helpful and courteous to our entire family of 13. They were knowledgeable about the area were quick with recommendations. One staff member went above and beyond what could be expected. We would like... More 

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for choosing our hotel and for taking the time to provide feedback about your stay. I will be sure to pass on your kind words to the staff and will recognize Kenaisha as well. I hope every is recovering and that you will be able to come visit us again under better circumstances. Thank you! More 

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