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Residence Inn Cleveland Beachwood

3.0 of 5 3628 Park East Drive, Beachwood, OH 44122
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Certificate of Excellence 2014
Residence Inn Cleveland Beachwood
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Residence Inn Cleveland Beachwood
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121 reviews from our community

Traveler rating
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    4
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54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This Hotel was undergoing renovations. I had stayed in a Residence inn in NY which was going through renovations so I knew it would not be bad. The rooms are beautiful impeccably decorated. Fireplace really nice. The service is totally Marriott, meaning great. I only have 2 bad things to say. 1-They don't have any dead bolts on the door.So... More 

Was this review helpful? Yes 1
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for choosing the Residence Inn Beachwood for you stay and for taking the time to provide feedback. We are currently undergoing renovations of the hotel. The majority of our rooms have been renovated and we are finishing up our lobby and breakfast area shortly. Part of this renovation involves upgrading all of our guest rooms doors and locks... More 

Oklahoma City, Oklahoma
Top Contributor
60 reviews 60 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 14, 2014

Met up with some friends in Cleveland and stayed in a two room suite. It's a bit old but they were renovating while we were there. Renovations did not interfere with or disturb our stay. We look forward to coming back when the room fixtures are updated. Staff was friendly and helpful although housekeeping was very late on the first... More 

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you very much for choosing our hotel and providing feedback about your stay. We are always looking for ways to improve our guests stay and we appreciate what you have to say. We have added a light to our entrance sign to help direct guests to our temporary entrance during the renovations. We hope you will visit us again... More 

Philadelphia, Pennsylvania
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

With two teenagers we often weight the option of two rooms versus a suite but two bedroom suites are very rare yet turn out to be just right for us. One thing that I'd really like to highlight about our stay is the friendliness of every staff person we encountered; really exceptional for a chain hotel in 2014. The good... More 

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you very much for your great feedback. We appreciate your kind words and hope to see you again soon. You can see the finished renovations by the Spring of 2015. Thank you! More 

Rochester, New York
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 30, 2014

Although this hotel is going through a renovation, which they communicate very effectively, the service and plans for assisting those who stay there during the renovation, make for a pleasant stay as Marriot makes upgrades to their hotel site. We stayed in a King suite with one bedroom for one night and I have to commend the front desk staff... More 

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you very much for choosing our hotel and for providing feedback about your stay. We were very sorry to hear about your windshield. Hopefully your next trip to the Cleveland area willl be less stressful. We hope to see you again once our renovations are complete! Thank you. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 11, 2014

I stayed here w/my whole family for 6 weeks due to a house fire. It's the only place I ever stayed when we were going for overnight hotel accommodations. On the day of our check out a maid stole my purse w/our whole life savings & the GM wouldn't even talk to me. Supposedly their cameras quit working a few... More 

Was this review helpful? Yes 1
Terry N, General Manager at Residence Inn Cleveland Beachwood, responded to this review

This was an isolated incident, that was thoroughly investigated by both the hotel and our local police department. All necessary steps were taken to make sure that a fair and thorough investigation was done. We take the security of our guests, and their belongings, very seriously to ensure they have a safe and comfortable stay. More 

Akron,OH
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2014

This new Residence Inn is very nice. The breakfast was phenominal and the workers very friendly. Our suite was very nice although the couch was the most uncomfortable I've ever sat in. Beachwood has changed very much over the years. There's not much nice around the hotel without going up a few exits to Legacy Village area. It's located in... More 

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Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you very much for your feedback and kind words. We hope you will visit us again soon! More 

South Kent, Connecticut
Top Contributor
64 reviews 64 reviews
24 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed October 24, 2014

There were signs all over this property about an impending renovation: it needs it. It's clean, the staff was helpful, the breakfast was good and in an appropriately-sized room, but it is looking tired. The Reinovation (as I think they were calling it) should help.

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for taking the time to provide feedback about our hotel. We appreciate your buisness and honest input. We are indeed beginning a complete renovation of the guest rooms and public spaces. The renovation should be complete by the Spring of 2015. We hope you will come visit us again once the renovation is complete! Thank you! #BeachwoodRInovation More 

Chicago, IL
Top Contributor
93 reviews 93 reviews
36 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed September 29, 2014 via mobile

Clean, comfortable, quiet room - and very quick check-in after a long day of driving in a snowstorm and arriving at 1AM. Courteous and friendly staff. Shower head had great water pressure. Free breakfast is very helpful and convenient. Best bet for visiting the east side...we have stayed in multiple Beachwood hotels and this is the first one we have... More 

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for choosing our hotel and for taking the time to provide feedback. We are glad to hear that you enjoyed your stay and appreciate your business. We will be undergoing a renovation of the guest rooms and lobby starting in November and should be finished by Spring 2015. We hope that you will come visit us again when... More 

Oro Valley, Arizona
Contributor
19 reviews 19 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 6, 2014 via mobile

A two bedroom suite with TWO bathrooms is fabulous when you're traveling with a family... whether young kids or grown kids. The full kitchen also helps, especially with a Whole Foods across the street! Not having to eat out was a big money saver. However, a couple of issues. The room was up to date and in good repair, and... More 

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for staying with us at the Residence Inn Beachwood. We appreciate you taking the time to provide feedback about our hotel. I am sorry that our breakfast was unsatisfactory. We are working on some new ways to add more variety and to keep things fresh four our guests. We will continue to strive make improvements to our hotel.... More 

Tenafly, New Jersey
Top Contributor
51 reviews 51 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed September 6, 2014

We were lucky to get upgraded to the 2 bedroom suite as we had 2 children with us. The room is fine although the carpet was stained, the furniture didn't really fit the master bedroom (a lot of empty space) and it just didn't look really homey if we were really staying for an extended time (we were not). The... More 

Was this review helpful? Yes
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for choosing to stay with us at the Residence Inn Beachwood and for taking the time to provide feedback about your stay. I was very sorry that it took so long for you to receive your blanket. I will be reviewing our procedures with my front desk and housekeeping staff to ensure this does not happen in the... More 

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Additional Information about Residence Inn Cleveland Beachwood

Address: 3628 Park East Drive, Beachwood, OH 44122
Location: United States > Ohio > Beachwood
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Beachwood 3*
Number of rooms: 174
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Also Known As:
Residence Inn Cleveland Beachwood Hotel Beachwood
Cleveland Residence Inn
Residence Inn Cleveland Beachwood Ohio
Hotel Style:
#4 Family Hotel in Beachwood

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