I stayed here a few times about ten years ago and it was dirty and worn. I recently returned due to a business engagement booked nearby, and a low low rate negotiated by my company. To my surprise the hotel has been cleaned up and the staff is friendly. Beds are fresh, new tile in the shower, new marble top... More

My husband and I recently stayed at the Hilton Cleveland East/Beachwood. It was a horrible experience. The only reason that I am not giving this hotel only one star is because we got the room at a very good rate. That is the only good thing about the entire stay. We had flown into the Cleveland airport at the end... More

The Hilton East is a convenient location, which was easy to find just off the Interstate, yet far enough away so no road noise from the Highway, or major commercial artery, Chagrin Blvd., could be heard. The friendly staff and nice amenities, including indoor pool, free internet access, and 24 hour exercise room, were also pluses. The one poor choice... More

We spent Thanksgiving in Shaker Heights and stayed with the family for three nights at this hotel. The staff was friendly and courteous, and when pee wee football teams invaded for a Thanksgiving Weekend tournament, they closely monitored the halls at night with extra staff to keep down the noise that could have been caused by more than 200 10-13... More

Stayed here for four nights. Quiet, comfortable room, plenty of pillows, free wi-fi, another excellent workout room w/plenty of machines (also had indoor pool & jacuzzi, but didn't use them). Apples & cookies at the front desk. Ballrooms and restaurants were (happily) well far away from our room. After one night's stay, was pleasantly surprised to return to room &... More

My wife, son, and I stayed here for one night. The staff were very friendly (save one noted below). My son enjoyed the pool. We spent the extra $ for an executive floor room. The executive lounge was worth the money. At dinner, we had a pizza delivered but ate salad and other veggies from the lounge. The next day,... More

Stay here often and its one of the Best Hiltons ive stayed in (especially for HH members). Does not look that great from outside and could be updated a bit, but with that said it is a very clean hotel and they have one of the best Exec. lounges iv'e been in. Nice outdoor pool and the people that work... More

I'm a frequent business traveler and stay at Hilton Hotels whenever possible. I stayed at this location for one night and it was a huge disappointment! I would have been better off at some economy level hotel. As a Hilton Honors Gold member, I received a room on their top floor and I suspect its one of their better rooms.... More

Not a bad hotel - the room was newly, if not that tastefully, refurbished; the front desk were quite helpful; and the room service food good and reasonable value. However, 1. I pre-booked a non-smoking room, which was not available at 9pm when I checked in (I told them that it would be a late arrival). I had the usual... More