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DoubleTree Cleveland East/Beachwood

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3663 Park East Drive, Beachwood, OH 44122 (Formerly Hilton Cleveland East/Beachwood)
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Bed n Breakfast
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DoubleTree Cleveland East/Beachwood
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DoubleTree Cleveland East/Beachwood
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347 reviews from our community

Traveler rating
    103
    101
    70
    46
    27
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101
44
12
152
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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pittsburgh, United States
1 review
5 of 5 stars Reviewed 1 week ago

Staff so very helpful, Hotel very clean. And check-in and out was smooth; no standing around wasting your time. Food was excellent and restaurant staff service was top-notch, always making sure your water glass was full and any other liquid(s) you were drinking you were asked if you wanted more.

Review collected in partnership with DoubleTree by Hilton

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Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for your comments, they are greatly appreciated and will be shared with our team. Bob Swenson General Manager More 

Westport, United States
1 review
2 of 5 stars Reviewed 1 week ago

No shampoo in bathroom. Only one large towel for two people. Air conditioning unit clanged when it went on and off. Reported to front desk but never received shampoo. The person who brought our room service was extremely nice and that made the experience so much better.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for taking the time to share your experience with us. I do apologize for the issues you had with the provided amenities. I did look into your room service order and it was delivered by Ryan a very valued member of our team, I will pass along your comments. I know that when traveling to our area, that... More 

Lehigh Valley, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was excellent in all phases except the rooms were to small. I would have liked a room with an area to sit and relax away from the beds. There should be a separate sleeping and relaxation area. I would have liked to have sat down and watched TV away from the beds and sleeping area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for sharing your comments regarding your recent stay with us. Our standard room size is on par with most of our competitors and generally throughout the country. While we love having you as our guest, there might be times when you would need something with a little more space. When this is the case, I might recommend that... More 

Columbus, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Not sure where to begin... -We got triple charged for the room (we resolved this already) -Room did not get cleaned one night-- Do not disturb sign NOT on door -Bar manager told us we could not move chairs and that we would have to move altogether due to a reservation needing the space in 15 min (the bar was... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for taking the time to share your experiences with us. We have dealt directly with your concerns, we hope to everyone's satisfaction. Bob Swenson General Manager More 

Fort Lauderdale, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel pretty much looks the same as when it was a Hilton but the restaurant and bar have been redone. The food was mediocore at best and the floor in the bar area moves every time someone walks by so that it moves your chair. It was a very odd experience, when I asked about it the server acknowledged... More 

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for taking the time to post your comments regarding your recent visit to our property. We have had a problem with the floor in our Sanctuary Restaurant and are taking corrective action to eliminate your concerns. I am disappointed that the restaurant overall did not meet your expectations. I do hope that you will revisit us again in... More 

Center
Top Contributor
379 reviews 379 reviews
198 hotel reviews
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very ice Double Tree, with fine decorations, fabrics, colours. The rooms as well proved to be fine, with fully fresh bathroom. I had very good check in, breakfast experiences as the personell is very kind and cheerful. The indoor pool looked very nice and the outdoor courtyard (with pool) seems a very good asset. I do have report poor cleaning... More 

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

We appreciate your comments, I do apologize that housekeeping did not clean the bathroom floor to your satisfaction. Housekeeping does start they day at 8am during the week and at 9am on the weekends. We do try to insure that we are not disturbing any of our guests when we start our cleaning, unfortunately that was not the case in... More 

Akron, United States
1 review
5 of 5 stars Reviewed April 15, 2015

The rooms and staff and overall experience have never disappointed that is why we return. We frequent the pool and hot tub areas and really love the fact that you can swim both inside and outside. The extra special treatment with the delicious warm cookies are unbeatable! Yum

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for your positive comments, we appreciate you taking the time to letting us know your opinion of our property. We all agree, the cookies are special, and only at a Doubletree Hotel! Bob Swenson General Manager More 

Beachwood, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 13, 2015

Great bar/restaurant experience (thanks, Geoff!), but housekeeping is not even adequate. They didn't vacuum, clean the bathroom mirror, restock toiletries all week. They stopped replenishing towels from Tuesday on. Coffee supplies NEVER per written request. Tub/shower slow-drained (ankle deep by shower's end), in other words, someone else's body waste was swirling around my feet each day from DAY 1. Customer... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for sharing your comments regarding your recent stay with us. I do apologize for the poor housekeeping throughout your visit, it is unacceptable. I did follow up on your concerns and have addressed them with the individuals involved. I was pleased to see your comments about Geoff, a long term associate, who has is definitely a "one of... More 

1 review
5 of 5 stars Reviewed April 12, 2015

The hotel was very nice and clean. We chose this hotel because it had great ratings online and we used our Hilton Rewards and because it had a pool and hot tub. Only bad part is there is no continental breakfast and to order breakfast is ridiculously expensive. Also we had requested a room close to the elevator and received... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

We greatly appreciate your comments regarding your recent visit to our property. We do have a number of packages that include breakfast. I would suggest when traveling that you might want to go to Hilton.com which will always have all of our packages listed. In some cases the websites of some of our travel partners, might not be able to... More 

Parker
Top Contributor
194 reviews 194 reviews
34 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed April 6, 2015 via mobile

My husband had business in Cleveland, so I joined him for the trip. I checked us in early in the morning, even though normal check in is 3pm. Thank you DeBorah for taking care of me at the front desk and getting me to our room extra early. The hotel is 30 years old and is starting to show its... More 

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

We appreciate you taking the time to write about your experience during your recent visit. I was pleased that we were able to fulfill your request for an early check in. I know that this is fairly common, and we do try to make sure that it happens whenever possible. Your note about the towels certainly be passed along to... More 

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