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DoubleTree Cleveland East/Beachwood

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3663 Park East Drive, Beachwood, OH 44122 (Formerly Hilton Cleveland East/Beachwood)
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DoubleTree Cleveland East/Beachwood
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363 Reviews from our TripAdvisor Community

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Traveler rating
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    74
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (363)
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    (89)
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Cleveland, Ohio
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Had a certificate for romance package. Description was executive suite,with wine and chocolate dipped strawberries upon arrival to your room. Dinner for two in room service and breakfast for two. Room TV did not work, splooge of some sort on upholstered chair. Called front desk, technician remedied issues in about an hour. Called front desk to see when wine and... More 

Was this review helpful? Yes
Chicago
1 review
4 of 5 stars Reviewed 1 week ago

The hotel room was clean and though small, comfortable for a single person. The bathroom was about the cleanest hotel bathroom I've ever seen. Additionally the check in process was extremely fast and courteous. Even though I ended up with a room over-looking the parking lot and a nearby highway, it was very quiet.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for sharing your comments regarding your recent stay with us, we appreciate the favorable points that you covered. I do hope that the next time you're traveling to our area in the future that we will have the opportunity to have you as our guest once again. Bob Swenson General Manager More 

Sugartit
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago

The hotel is in need of upgrading the rooms and the housekeeping staff. Curtains were stained and holes in them. When the room was made up all that was done is pull the covers up on the bed and remove the soiled towels. I had to request replacement ones. Glasses from the bar were left in the room. Time to... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

We appreciate you sharing your opinion of our property with us, I do apologize for the concerns that you expressed. Bob Swenson General Manager More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel hallways are really dated and dark. Carpet was stained in the hallway on the 3rd floor where I was. Breakfast was okay but had better at other hotels. Housekeeping was also kind of slow and they would leave doors open to rooms 3 and 4 at a time without anyone being around.

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for sharing your comments regarding your recent stray with us. I am disappointed that you didn't enjoy our breakfast buffet. As to the guest rooms doors being open, on busy days, we have someone assisting our housekeepers by stripping the linen from rooms that have already checked out. This enables us to turn the rooms faster for arriving... More 

milwaukee
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed 2 nights on business, and was pleasantly surprised. The hotel is a bit older. The one elevator had some grafitti in it, but the rest of things were very nice and clean. Very friendly staff and we were greeted with a warm yummy cookie. Bed was very comfy- with nice clean white bedding, and lots of pillows. The... More 

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

We appreciate your comments regarding your recent visit to the property. Our team really strives to provide the best service possible, we're glad you enjoyed your visit. Bob Swenson General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this double tree at least 5 times and I have always receved the best of service it is convenient to my family and close to good restaurants and close to the highway for convenient access

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for your comments and for being such a loyal guest of the hotel. If there is anything I can do to make your next visit to the Doubletree more comfortable, please don't hesitate to ask. Bob Swenson More 

Rochester, New York
Level Contributor
95 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you are staying in the Cleveland area, you certainly cannot go wrong staying here, but you can do better too. The service is decent - though when my wife and I got here we had to wait quite some time to "check in" even though we already had done so online. The rooms are very clean, but too small... More 

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

We appreciate to sharing your comments about your visit to our property, I do apologize that we did not meet all of your expectations. We do offer a different experience than a Hampton Inn, another one of the Hilton family of brands. We do hope that in your travels you will continue to stay with Hilton. Thank you for staying... More 

Providence, Rhode Island
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The business meeting was here so I stayed here. Room was nice with a comfortable bed . The A/C was noisy. The staff are friendly and welcoming. I noted some used tissues on the hallway floor...looks like no one inspects the floors after the cleaning staff are finished.

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

We appreciate you sharing your comments with us, regarding your recent visit to the Doubletree, I do apologize for the noise of our HVAC unit, I do hope that it was not a major inconvenience. Thank you for staying with us, and hope that in your travels, you will continue to stay with the Hilton family of hotels. Bob Swenson... More 

Proctorville, United States
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Room was much smaller than it appears in the pictures and beds are only full size, not queen. No free breakfast bar. We were able to get free tickets for breakfast at the restaurant, but not sure how this worked because I didn't arrange the reservations. Also, some in the wedding party were not offered the free breakfast ticket and... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for your comments regarding your stay with us this past weekend. I do apologize for the service issues that you experienced. Breakfast is included in a number of our packages, it all depends on what is booked. When it became a question, we did talk to the individual who booked your group and made the arrangements to provide... More 

Dunwoody, Georgia
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Arrival and check out were great. Everything in between could use work. The hotel did not live up to my expectations. I paid a little extra to stay on the executive floor. The executive lounge is closed on the weekend. The breakfast buffet was basic compared to the price paid. The beds were small and the bedding was not inviting.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

We appreciate you taking the time to pass along your comments from your recent visit to the Doubletree, we do use them as training tools with our team on a regular basis. The more feedback we get from our guests is essential to us striving to provide the best guest service possible. Thank you for staying at the Doubletree. Bob... More 

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