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DoubleTree Cleveland East/Beachwood

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3663 Park East Drive, Beachwood, OH 44122 (Formerly Hilton Cleveland East/Beachwood)
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DoubleTree Cleveland East/Beachwood
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DoubleTree Cleveland East/Beachwood
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351 reviews from our community

Traveler rating
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    101
    71
    46
    27
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101
44
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155
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After a long night in Homewood Suites in Maumee Ohio (outside Toledo)and being treated like my business didn't matter, and after a 2 hour drive back to Cleveland I was exhausted and didn't know what to expect as I have never stayed here before. When I got to this hotel, I was happily greeted by Miguel at the front desk.... More 

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Sussex, Wisconsin
Top Contributor
95 reviews 95 reviews
31 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Not a bad hotel but as a Diamond member, there were a few irritants. Was not told where the elevators were so went down the wrong hallway. Was not given a free breakfast voucher like normal. Asked about it in the morning and was told Diamond members could eat breakfast free in the Honors Lounge. It would have been nice... More 

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Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

I greatly appreciate you taking the time to share your comments regarding your recent stay with us, I do apologize for the shortcomings of team at the property, you points of concern have been reviewed with our staff. As a valued HHonors member I hope that you will continue to stay with the Hilton family of brands whenever you travel,... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful time. The food & desserts were excellent. We got a warm Chocolate Chip Cookie when we checked in. That made my day... :-) We had a Banquet Dinner for 250 people and the food was hot and tasted wonderful. The Servers @ dinner were very attentive. Definitely an asset to the Double Tree. I wish I... More 

Review collected in partnership with DoubleTree by Hilton

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Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for sharing your comments about your visit to the Doubletree this past weekend, I am pleased to hear that everything went well, especially with your banquet. I did pass along to our team that worked Saturday night about the service you received, they were please to hear. Bob Swenson General Manager More 

Cincinnati, Ohio
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

All Doubletree hotels are a great value. Lots of room for the money. Great options for family vacations when the kids don't mind sofa beds. This hotel is a cut above with more services such as indoor/outdoor pool, a Hilton Honors member lounge, really good gym, and good location close to pretty good restaurants.

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Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Very pleased to hear that you had a great time at the Doubletree, the weather certainly lent itself to being outside enjoying the pool. Thank you for staying with us. Bob Swenson General Manager More 

pittsburgh, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff so very helpful, Hotel very clean. And check-in and out was smooth; no standing around wasting your time. Food was excellent and restaurant staff service was top-notch, always making sure your water glass was full and any other liquid(s) you were drinking you were asked if you wanted more.

Review collected in partnership with DoubleTree by Hilton

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Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for your comments, they are greatly appreciated and will be shared with our team. Bob Swenson General Manager More 

Westport, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

No shampoo in bathroom. Only one large towel for two people. Air conditioning unit clanged when it went on and off. Reported to front desk but never received shampoo. The person who brought our room service was extremely nice and that made the experience so much better.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for taking the time to share your experience with us. I do apologize for the issues you had with the provided amenities. I did look into your room service order and it was delivered by Ryan a very valued member of our team, I will pass along your comments. I know that when traveling to our area, that... More 

Lehigh Valley, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel was excellent in all phases except the rooms were to small. I would have liked a room with an area to sit and relax away from the beds. There should be a separate sleeping and relaxation area. I would have liked to have sat down and watched TV away from the beds and sleeping area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for sharing your comments regarding your recent stay with us. Our standard room size is on par with most of our competitors and generally throughout the country. While we love having you as our guest, there might be times when you would need something with a little more space. When this is the case, I might recommend that... More 

Columbus, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Not sure where to begin... -We got triple charged for the room (we resolved this already) -Room did not get cleaned one night-- Do not disturb sign NOT on door -Bar manager told us we could not move chairs and that we would have to move altogether due to a reservation needing the space in 15 min (the bar was... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for taking the time to share your experiences with us. We have dealt directly with your concerns, we hope to everyone's satisfaction. Bob Swenson General Manager More 

Fort Lauderdale, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel pretty much looks the same as when it was a Hilton but the restaurant and bar have been redone. The food was mediocore at best and the floor in the bar area moves every time someone walks by so that it moves your chair. It was a very odd experience, when I asked about it the server acknowledged... More 

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Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for taking the time to post your comments regarding your recent visit to our property. We have had a problem with the floor in our Sanctuary Restaurant and are taking corrective action to eliminate your concerns. I am disappointed that the restaurant overall did not meet your expectations. I do hope that you will revisit us again in... More 

Center
Top Contributor
387 reviews 387 reviews
201 hotel reviews
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed April 21, 2015

Very ice Double Tree, with fine decorations, fabrics, colours. The rooms as well proved to be fine, with fully fresh bathroom. I had very good check in, breakfast experiences as the personell is very kind and cheerful. The indoor pool looked very nice and the outdoor courtyard (with pool) seems a very good asset. I do have report poor cleaning... More 

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

We appreciate your comments, I do apologize that housekeeping did not clean the bathroom floor to your satisfaction. Housekeeping does start they day at 8am during the week and at 9am on the weekends. We do try to insure that we are not disturbing any of our guests when we start our cleaning, unfortunately that was not the case in... More 

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