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DoubleTree Cleveland East/Beachwood

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3663 Park East Drive, Beachwood, OH 44122 (Formerly Hilton Cleveland East/Beachwood)
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1 room 1 adult
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DoubleTree Cleveland East\/Beachwood
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448 Reviews from our TripAdvisor Community

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Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Best Hilton I have ever stayed at. Nice large room and bathroom. Friendly staff. Very clean. Business lunch was quite good. Much better food than usual at these meetings. I saw the general manager John several times during my stay as he walked around hotel checking. Cleaning service followed up with extra coffee packs when I asked in hallway Overall... More 

Helpful?
Thank infojrmd
Trenton, United States
4 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel at least twice a year for the last 7 years when I visit Cleveland for business. The service there has been consistently GREAT! If you are looking for a comfy cozy haven while traveling you've found a great place to stay ;o)

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cheryl J
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great hotel! Wonderful and friendly staff. The restaurant food is fantastic. They gave me coupons for free beer! No just one but six. Take note all other hotels. If you ever wanted a five out of five review . Give me free beer and those walnut cookies.the rooms were very clean yada yada yada ... Free beer!

Helpful?
Thank JermCutright
2 reviews
5 of 5 stars Reviewed 1 week ago

The staff realized they had forgotten to place the items purchased as part of a 'Romance' package in the room before arrival. After they realized the mistake, and without any prompting on the error, they made up by offering complimentary items exceeding the value of the package. We were grateful and will return to stay here as long as this... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tigershark137
Woburn, United Kingdom
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really wanted to give a rating between average and very good. It was fine.The staff were lovely, the bed was comfortable, the room was (mostly) quiet, the minibus service was excellent, the exercise room and pool were good. One morning we waited ages for breakfast because only one member of staff was on but that was the only real... More 

Helpful?
1 Thank Joe90ofWoburn
Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

I came here from 3 hours away and stayed from Thursday until Sunday due to the the Fitzgerald NP review was being held here in one of their ballrooms (which was very nice and clean everyday). I can't say enough great things about the wonderful staff. I had called 2 different times and spoke with 2 wonderful employees that had... More 

Helpful?
Thank Brittany R
Rochester, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel is a great value, and it has everything you might want while on the road and away from home. There are many options in this area of Cleveland, but I always stay at the DoubleTree in Beachwood when I'm in town.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert B
Willowick, Ohio
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed on NYE to get a short trip away. It was a nice time. Unfortunately we had to call the front desk because other guests decided to let their small children scream and cry at 2 in the morning. (It had been going on for hours.)

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank michellefromsd
John D, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear Michellefromsd, Thank you for your recent review of the DoubleTree by Hilton in Beachwood, Ohio. I am glad that our staff serviced you well and you liked the hotel. I am sorry to hear that your room was disturbed by crying children in the middle of the night for hours. I would like to make this right for you,... More 

zurich
Level Contributor
91 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
3 of 5 stars Reviewed January 1, 2016

When this hotel was a Hilton it was bulletproof - even if you looked hard it was not easy to find anything to complain about. I stay here 2-3 times a year and have noticed that the quality of service, maintenance is not the same as they used to be. The hotel replaced a closed door business center with a... More 

Helpful?
1 Thank photoguyZurich
John D, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear photoguyZurich, Thank you for your recent review of our hotel. Needless to say that it is always disappointing to read when we fail to meet a guests expectations. Thank you for bringing certain observations to my attention. Our Housekeepers only leave the latches on rooms that are already checked out. This enables the individuals responsible for removing all Trash... More 

Worthington, Ohio, United States
1 review
4 of 5 stars Reviewed December 31, 2015

I stayed for one night. The location is near to my daughter's home in Shaker Heights. I had stayed here several years ago during a particularly heavy snow storm and enjoyed the restaurant and bar, as it was not easy to get out at that time. The location worked for me and the staff was particularly nice. I honestly will... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Larry T
John D, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear Larry T, Thank you for your wonderful review of the DoubleTree by Hilton Hotel in Beachwood, Ohio. I am glad you had returned, especially with much less snow on the ground this time !! I am glad you will make us your "home away from home" when you visit your daughter. If you have yet to join my I... More 

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