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DoubleTree Cleveland East/Beachwood

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3663 Park East Drive, Beachwood, OH 44122 (Formerly Hilton Cleveland East/Beachwood)
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DoubleTree Cleveland East/Beachwood
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DoubleTree Cleveland East/Beachwood
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381 Reviews from our TripAdvisor Community

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Traveler rating
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    108
    81
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    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
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  • All months
    (381)
  • Mar-May only
    (89)
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    (143)
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    (58)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Great location! The hotel is in excellent condition. The facilities are modern and clean. The service was friendly. We were able to select the room prior to arrival and the room was available upon arrival even though we had a very late check in.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you very much for sharing your comments, I was pleased to see that you enjoyed your visit. We hope to see you again in the near future. Bob Swenson General Manager More 

Concord, Ohio
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hubby and I, lacking our own pool in our backyard on a hot July, Ohio day, decided to have an outdoor pool day. We booked a room at the DoubleTree for our excursion. Positives: Check-in was very nice. Shayla, who was a trainee did a great job of politely and expediently checking us in. She gave us the full run... More 

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you very much for sharing your comments with us regarding your visit this past weekend. It was a great weekend to enjoy the pool. Shayla is fairly new with us, and I was pleased to see that she was recognized for her efforts. I will make sure that I let her know of your kind words. Hopefully you can... More 

cleveland, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

room not ready until 4:00. with 3:00 check in, elevators broken. small housekeeping problem. other wise ok. had nice time. food good. loved pool ,spa and fitness. Would go back. Hotel was full to max and staff was extremely busy.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for sharing your comments with us, it is greatly appreciated. I do apologize for the wait to get into your room, unfortunately at times we are at the mercy of our departing guests who do not leave at the appropriate time. We did have an elevator issue the day of your arrival which was addressed as quickly as... More 

East Pittsburgh, Pennsylvania
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Upon arrival (7/24/15) front desk was friendly, welcoming. Our room was clean(335). No extra toilet paper, one coffee cup, no clean towels at the pool. It was nice to have both an indoor/outdoor pool, but not when the floor is disgusting and has ground chocolate chip cookies smooshed into the tile. Cobwebs were abundant in corners of windows thoughout the... More 

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for sharing your comments regarding your visit this past weekend. I do apologize for the issues you experienced with housekeeping. We did have an extremely busy weekend and it did take longer on Friday evening to clean up after a large group departing earlier that day. Hopefully you will return in the near future to see us in... More 

mansfield, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

staff was very friendly and greeted everyone with a smile. they were quick with suggestions that were helpful for familys with children and handled the large quanity of people there without stress. (there were a few family family reunions going at the same time)

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for sharing your comments, glad you enjoyed your visit, hopefully we'll see you again in the near future. Bob Swenson General Manager More 

erie, United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

We called to confirm the check in time which is VERY important to us.. seeing as how we were traveling from out of town with a teething toddler. We were told 3:00. Which was perfect .. we could spend a day at the zoo then come check in for some down time. We arrived at 3:05 p.m. My fiance went... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for your comments, we've addressed their issues directly with the guest. Bob Swenson General Manager More 

Falmouth, Massachusetts
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

The indoor/outdoor pool was our son’s favorite. Clean room. Double beds only. The hotel had free Wi-Fi, free parking, and it was conveniently located off the interstate. We did not use any other amenities because we were only staying the night.

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for sharing your comments with us. I was pleased to see that you enjoyed your visit to the Doubletree. Hopefully next time you staff with us you can spend some additional time to enjoy the pool. Bob Swenson General Manager More 

Palm Beach Gardens, Florida
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was efficient and accommodating. The restaurant was adequate for dinner, but very good for breakfast.We had guests who arrived a bit late, but we were not rushed at all. It is located well. It was convenient to the charming town of Chagrin Falls and our friends.

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for your comments, we are very centrally located, especially if you are going to the Chagrin Falls area. Glad we were able to meet you expectations. Bob Swenson General Manager More 

Cooperstown
1 review
3 of 5 stars Reviewed 2 weeks ago

Room-adequate, but 1. could not easily adjust air conditioning, 2. had large table at window, but no chairs for it, only chair in room for 2 was at desk, and 3. most concerning and deceptive-restaurant bill had service fee of 20% and under it was a line for a tip which most people would not recognize was already billed. The... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

We appreciate you sharing your comments with us regarding your recent visit to the hotel. As many hotels do, we do have a 20% service charge on all room service orders. The only other time we have an automatic service charge on a restaurant bill is if the part is for 8 or more individuals. I do hope this clears... More 

New Hope, Pennsylvania
Level Contributor
53 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed here numerous times. We are also HiltonHonors members. That being said, the room was pleasant as usual but this stay was not. We were here for two nights and the first morning at 6:20 the fire alarms went off. I called the front desk as standard to report the alarm. They acknowledged it and said to evacuate.... More 

Was this review helpful? Yes 1
Robert S, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Thank you for sharing your comments with us regarding your visit to our property. I happened to be staying at the hotel the night/morning in question. So I am quite aware of what happened. We must follow the guide lines of the local fire department when it comes to alarms. Every city has their own codes and procedures. When the... More 

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