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Embassy Suites Hotel Cleveland - Shaker Heights / Beachwood

Certificate of Excellence
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3775 Park East Drive, Beachwood, OH 44122
Best prices for: 1 room 1 guest
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Embassy Suites Hotel Cleveland - Shaker Heights / Beachwood
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Embassy Suites Hotel Cleveland - Shaker Heights / Beachwood
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222 reviews from our community

Traveler rating
    141
    49
    16
    9
    7
See reviews for
81
24
9
81
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (222)
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Saint John, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great location when I'm in town working with our strategic alliance partner. The hotel has undergone recent renovations that made the atrium area very nice. A very attentive staff make this property a joy to stay at and a home away from home.

Review collected in partnership with Embassy Suites Hotels

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cincinnati, United States
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

The hotel is beautiful however my room the phone did not work in the bedroom. the furnace did not work maintence came and said they fixed it however the room temp was set on 60 but the room was literally at 80 degrees it was unbearable we sweat all night long. it finally became cool at 5am. Oh my gosh... More 

Review collected in partnership with Embassy Suites Hotels

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Steve M, General Manager at Embassy Suites Hotel Cleveland - Shaker Heights / Beachwood, responded to this review

Dear Teresa N, I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the broken phone and malfunctioning heating unti in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope... More 

Symsonia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I am in this area often for business and I stay at this hotel frequently. Every single time I am there I know exactly what to expect from Erika (at the desk) she is friendly, helpful, offers suggestions when needed, and always with a smile. We have the option to stay a several locations and this is one of my... More 

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2 reviews
5 of 5 stars Reviewed 2 weeks ago

D. Snoke went above and beyond to provide me with great service. He greeted our family with a smile and a gracious attitude even as we were rushing to get breakfast before they shut down. Then, he personally cleaned my car mat after my son experienced car sickness. Because of employees such as Mr. Snoke, I will always stay here... More 

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Indiana, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had an appointment at the Cleveland Clinic office located in Beachwood. This hotel was well-located and easy to find. The updated lobby is very nice ( we stayed previous to the update as well). Everything was very clean and nice. We used the pool and hot tub and both were in good condition and a good size. The service... More 

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Lakeville, Minnesota, USA
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was such an excellent value for the four of us. Made to order breakfast, a lovely evening reception with beverages and food, and excellent facilities. All this under $140. It was an amazing value.

Review collected in partnership with Embassy Suites Hotels

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Tampa, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great place, clean, and very welcoming. The rooms have everything you will need to help create a nice experience while you are away from home. The staff is willing to go the extra mile to ensure you leave a satisfied customer! I would recommend the Embassy to my family and friends!

Review collected in partnership with Embassy Suites Hotels

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Normal, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

stayed at this hotel last night, was conveniently located right off freeway. The room was well appointed, took a couple minutes to figure out shower operation but it worked just fine. The staff pointed me to Hyde Park steakhouse nearby, she said it was close enough to walk. Was just 7 minute walk ~ mile away Fitness room was very... More 

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Buffalo, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent rooms and service. Breakfast was best we've ever had. Very friendly and helpful staff. Get a lot for the money. Location is near interstate and allows easy access to all of Cleveland and suburbs.

Review collected in partnership with Embassy Suites Hotels

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Dimondale, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff was extremely friendly. The breakfast was always fresh and tasty. I needed to stay near Cleveland Clinic for a few days, and this was an excellent choice. My room was spacious and clean. Overall, I feel this was a very good value.

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