I felt very welcomed the minute I walked in the doors. The front desk person was very helpful and friendly. The lobby was very nicely decorated. The atrium was stunningly beautiful. All of the foliage and the turtles are a great idea. Very fun to relax and watch them. Our room was very clean and nicely decorated as well. We... more

My husband and I stayed one night and wish we could have stayed more! From the check in, to the room to all the amenities, this property had it all! Loved the managers reception, the pool and the breakfast. Also, the staff has to be commended for their friendliness and willingness to go above and beyond for the guest. One... more

I have stayed here twice - once in August 2008 for 2 weeks and then again in January 2009 for 2 weeks, and could not disagree more strongly with some of the previous reviews. Especially this time around I found that the staff could not have been more friendly or polite. The front desk always had a cheery word as... more

Last minute need for a hotel room in the Cleveland area on a busy weekend led me here, not by choice. $199 a night bought me a room in a state of disrepair, smoky smelling, sticky counters, knobs falling off things, towels hidden away, linens for sofabed missing, and attitude from a housekeeper who had to wait a minute at... more

Our initial room was musty and moldy and rusty where ever plumbing was located, and, upon asking for a candle or something to freshen the room, they begrudgingly sent a staff member up to spray this god awful chemical throughout the room (she sprayed SO much, in fact, that it soaked EVERYTHING in the room, making the carpet wet, and... more

overall the worst hotel experience I have ever had. My wife and I are seasoned travelers and we have stayed in hundreds of hotels but this one will forever rank as one if not the worst of all. We booked through hotwire so we understood the risks however by the end of our stay we had been inside three of... more

My wife and I have stayed at this property many times. I have family in Cleveland and grew up in this city. In the past we have been very satisfied with this hotel. Recently we stayed at the hotel from July 18 to July 20. Let me list why we were disappointed in this recent visit. 1) We were checked... more

This Embassy was outstanding in our opinion due to the friendliness of ALL staff members. We have stayed at Embassy Suites hotels in quite a few cities (including the downtown Cleveland location prior to this stay) and we found this to be one of the best. Everyone, from the front desk staff to the bar staff during the complimentary nightly... more

I stayed at this hotel for two days for a conference. The suite was very nice: it was large, clean, and comfortable. The service was very good - they had a very very nice breakfast in the morning and provided a free open bar in the evenings. The rooms all open up to exposed walkways that overlook a very nice... more