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Courtyard by Marriott Cleveland Beachwood

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3695 Orange Place, Beachwood, OH 44122
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1 room 1 adult
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Courtyard by Marriott Cleveland Beachwood
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162 Reviews from our TripAdvisor Community

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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Clean and comfortable stay. Slightly dated but a solid building. Paul Mitchell shampoo and conditioner in room. Friendly staff checked us in, Carzel made it an easy and pleasant check in. Nice TV in room, plenty of hot water.

Helpful?
Thank mlbbest
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Wow so impressed with the staff! Especially Terri & Carezel at guest services and Katoya in the hotel Bistro. My room was lovely. Have already told friends what a wonderful establishment this is. I will be back for a "staycation" as well. The rest of the staff were friendly and accommodating at all times. Loved my morning barista ladies. Terri... More 

Helpful?
Thank Wendy l
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for providing us with your feedback from your recent stay. It was a pleasure to have you as our guest and we hope to see you again in the future. Our staff takes pride in providing exceptional service to all of our guests and I'm pleased to hear that we were successful in doing that for you. Please... More 

Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

First off, this hotel is in a good location and nicely renovated. Most of the staff are friendly, professional, genuinely great. However, at check in we were greeted by a young gentleman who barely grunted a is to the point where none of us actually understood anything he said the first time or even after we asked again. The rooms... More 

Review collected in partnership with Windows 10 app

Helpful?
Thank Ladderinthebush
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello and thank you for taking a moment to provide us with your feedback. It is important to us as we strive to exceed all of our guests expectations. I'm troubled to hear that your arrival experience was less than adequate. As your first welcome to the hotel we want to ensure that we are clearly communicating the important information... More 

Nashville, Tennessee
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 1, 2016

This hotel is an example of what Marriott is all about. I checked in at one in the morning and the hotel manager Brian was still there. Brian and his staff made us feel like we were personal guests at his house. This is why I love the Marriott brand so much. The hotel itself looks like it had just... More 

Helpful?
Thank wesleystinson
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to provide us with your feedback. We truly appreciate your comments and we are grateful you chose to stay with us. We strive to offer exceptional service to all of our guests and it's great to know you feel that we did that for you. We look forward to your next stay and the... More 

Level Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed December 16, 2015 via mobile

This hotel is amongst many on this road but is a good and typical Courtyard. There was a hockey tourney staying here but other than seeing the notes in the lobby, I would never have known it. All was quiet. The rooms are huge. Not the prettiest of settings but great service and perfectly comfortable.

Helpful?
Thank kathymommy
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for providing us with your comments, your feedback is important to us. It's great to hear that you were comfortable during your stay and that you feel we met your needs. We are grateful for the opportunity to have you as our guest and look forward to serving you in the future. More 

Allentown, Pennsylvania, United States
Level Contributor
4 reviews
4 of 5 stars Reviewed December 16, 2015

I had an 11 day stay at the hotel. Everyone was friendly and helpful. My room was nice but I wished I had a bigger refrigerator but only because I was there so long. The TV channel selection left me wanting more but I watched what I could with my tablet. Free wifi is awesome and I was fortunate to... More 

Helpful?
Thank Donna P
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello Donna - thank you for taking a moment to provide us with your feedback. We appreciate your comments. I'm happy to hear that you feel we provided exceptional service throughout your stay. We recognize that sometimes it can be the little things like cleaning off your car that make you feel at home. That's important especially when traveling for... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 8, 2015 via mobile

We were here for a hockey tournament so there were a lot of us! Everyone at the hotel was so nice and accommodating!!! I believe they went above and beyond for us! This hotel was clean and the rooms were very big!! We were all pleasantly surprised!

Helpful?
Thank Terrie G
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to share your feedback with us. We are so happy to hear the team enjoyed their stay. It was our pleasure to have you as our guest and we hope you will return again in the future. More 

New York City, New York
2 reviews
5 of 5 stars Reviewed November 7, 2015

Everything here is fantastic. The gym is clean and new. The rooms are very well appointed and very clean. The lobby restaurant has just what you need. Hot coffee, good food and a beer for later. The staff is friendly and helpful. Perfect place for a short stay in Cleveland.

Helpful?
Thank Craig R
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking the time to provide us with your feedback. We are so pleased to hear that you enjoyed your stay and that our hotel met your needs. We certainly hope you will consider visiting us again and look forward to your return. More 

Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed October 25, 2015

We had the pleasure of staying at this property while visiting Cleveland. The rooms were clean, very comfortable and quiet.. We reserved the breakfast package which was reasonable and we got a full hot delicious breakfast each morning. Last but not least, the young ladies who served us breakfast (Jaleesa and Dessiah) were friendly, very accommodating and went above and... More 

Helpful?
Thank HappyTravelerz2ofus
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to provide us with your feedback. We are grateful you chose to stay with us and hope to have you as our guests again in the future. Our staff works diligently to provide exceptional customer service to each and every guest and we are so happy to hear that Jaleesa and Dessiah did just... More 

Factoryville, Pennsylvania
Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed October 25, 2015

Everyone was helpful and friendly. They did every thing they could to accommodate my ever changing schedule. The Courtyard had the same menu but service was fast and friendly. Great access to nearby business parks and Cleveland Clinic. Easy free parking.

Helpful?
Thank David B
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to share your feedback with us. We are so pleased to hear that you enjoyed your stay and that our staff was accommodating to your needs. We strive to provide exceptional service to all of our guests and hope that you will consider returning to the hotel when you visit the area again. Thank... More 

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