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Courtyard by Marriott Cleveland Beachwood

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3695 Orange Place, Beachwood, OH 44122
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Courtyard by Marriott Cleveland Beachwood
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Courtyard by Marriott Cleveland Beachwood
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141 Reviews from our TripAdvisor Community

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Traveler rating
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    53
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Las Vegas
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Convenient location off the Interstate and very clean. We were greeted by very polite staff and we were processed very quickly so we could get up to our room. We were very tired so this was a welcomed relief. I couldn't print something from my email and the gal at the front desk cheerfully printed off the copies I needed.... More 

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Midwest Exile
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Against my better judgement I reserved a room here on a long car trip but I knew what to expect and given that I was needing to travel on my own unexpectedly with my daughters, the expected was better than unexpected. The last time we stayed we were placed in a room on the left side of the hotel in... More 

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Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for providing us with your comments. We certainly are disappointed to hear that your experience was average at our hotel. We strive to provide exceptional service to all of our guests and clearly we missed the mark. I would like to discuss further with you what specifically we didn't do to make your stay great. Feel free to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I am writing a review for the first time in a long time just to publically recognize an outstanding employee at this Courtyard. I have been on the road for two months and will be through the end of the year staying mostly at Courtyards across the country. By the time I made it to this one in Ohio, I... More 

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Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you so much for providing your comments and recognizing one of our associates! Please rest assured this will be shared with Jaleesa and she will be commended for her great work. We pride ourselves on providing exceptional customer service and we're so pleased to hear that Jaleesa did just that. We're grateful to have had you as our guest... More 

Oregon City, Oregon
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I recently spent 4 days at this Hotel and found it to be as good as I expected to be. If anything was not exactly what I wanted, it turn out to be the limited selections for food in the small dining area. The staff was friendly and helpful. Will definite recommend it.

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Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to provide us with your comments. We truly appreciate your feedback on your most recent stay. We are happy to hear that your needs were met while you stayed with us. Our restaurant is a smaller dining option that does provide some great variety while offering a limited number of options. While we're sorry... More 

Fort Lauderdale, Florida
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for three nights while visiting relatives in Cleveland. The room was run-down and bathroom quite small. They have a bar/restaurant which most of the time was void of any staff. There are much nicer and newer places to stay in the area, thus I would not return to this hotel.

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to provide us with your feedback. We greatly appreciate your comments. We are very sorry to hear that our newly renovated product did not meet your needs during your stay. Clearly our hope upon completing a full renovation last year was that our guests would be happy with our new product and so we're... More 

Kansas City, Missouri
Level Contributor
198 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here after visit to Rock and Roll Hall of Fame and found it to be of good quality. I was on the first floor at the back of hall so very quiet. Typical Marriott Courtyard with good bed and linens. Flat screen TV. Very clean and nice helpful staff. Now for downside: the new decor( put in last year)... More 

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Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello and thank you for your comments. We appreciate you taking the time to let us know your thoughts. We are happy that you enjoyed your stay at the hotel and in Cleveland visiting the Rock Hall! We hope you will consider coming back to visit one of our many other great attractions. We're sorry to hear that our recent... More 

Birmingham, Alabama
1 review
5 of 5 stars Reviewed June 12, 2015

We had a very good experience staying at this hotel at the end of May for four nights because my husband had surgery. The employees couldn't have been better to make us feel welcome and comfortable. I especially have to credit Jaleesa, Carzel, Donna, and Dessiah. Thank you for everything. They went over and above what was expected. If ever... More 

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Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello Jeanne, Thank you for taking a moment to provide us with your feedback. We're so happy that you were able to find comfort at our hotel while in town for your husband's surgery. Our staff takes pride in providing exceptional service to all of our guests and we're pleased to hear that several of our staff members did just... More 

new york city
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 29, 2015

Went to a Case Western Graduation weekend and the only available hotel was the Marriott, that was 25 minutes away .Disappointed I registered and asked for a "quiet" room on the third floor. The front desk stated that the third floor was occupied by a Rugby team and that he would give me a quiet room. Even though the room... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you so much for taking a moment to provide us with your feedback. We're so happy to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service to all of our guests and it sounds like we were able to do just that during your visit. We hope that you will consider staying with... More 

Beachwood, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 22, 2015

When I arrived at the hotel and got to my room my key didn't work. Then I left my room and went down to the pool had to wait a while because again my key wasn't working. So the next day I went down to the pool and again my key didn't work so I thought it was just the... More 

Was this review helpful? Yes 1
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello Shuron, Thank you for taking the time to provide us with your comments. We are terribly sorry to hear that you were inconvenienced by a faulty key during your stay. I hope the front desk was able to create another one for you to correct the problem. Sometimes those keys can be tricky and often are demagnetized by cell... More 

West Palm Beach, Florida
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 19, 2015

We stayed here for two nights last weekend, and we were not disappointed. The hotel was renovated about a year or so ago, and it looks brand new including our room. Service was fantastic starting with the check in. Carzeo was so helpful, especially in helping us to gat a taxi or a car back to the airport on Sunday.... More 

Was this review helpful? Yes 1
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello Charles, Thank you for providing us with your feedback. We are so pleased you enjoyed your stay with us. Our staff prides themselves on providing excellent customer service and taking care of our guests. It sounds like Carzel and Katoya did just that for you and your family. I'm happy to hear they went above and beyond in meeting... More 

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