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Courtyard by Marriott Cleveland Beachwood

Certificate of Excellence
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3695 Orange Place, Beachwood, OH 44122
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Courtyard by Marriott Cleveland Beachwood
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Courtyard by Marriott Cleveland Beachwood
Courtyard by Marriott Cleveland Beachwood
Courtyard by Marriott Cleveland Beachwood
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132 reviews from our community

Traveler rating
    55
    51
    15
    7
    4
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34
20
14
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Palm Beach, Florida
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for two nights last weekend, and we were not disappointed. The hotel was renovated about a year or so ago, and it looks brand new including our room. Service was fantastic starting with the check in. Carzeo was so helpful, especially in helping us to gat a taxi or a car back to the airport on Sunday.... More 

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Cuyahoga Falls, Ohio, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

NOTE: Kim and Bryan, the manager, did work with me to help resolve the issues mentioned below and that’s why I didn’t give this place 1 star. However, the incompetence, rudeness, and frankly theft during the most important day of my life put a bad taste in my mouth that will never leave. We booked a block of rooms for... More 

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Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello John, Thank you for taking a moment to provide us with your comments from your stay back in October. Again, I apologize for the experience you had in our Bistro Bar and for the inadequate service we provided. We certainly strive to provide exceptional service to our guests and we were sorry to learn we missed the mark in... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Highly recommend staff was awsome and fun. if you stay at this hotel go visit Jaleesa at the bar just a fun person all arround couldn't have asked for a better place to stay in Cleveland. Thank you guys for everything.

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Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to provide us with your feedback. We are so happy to hear that you enjoyed our staff and your time at the hotel. We hope you choose to stay with us again in the future. More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I have stayed here in early September 2014 (labor day weekend) and again this past weekend (April 16 - April 19, 2015). Both times the staff was friendly, efficient and provided excellent customer service. In September Carzel made sure that when we checked in we had the best rate available for our stay. This past weekend, Renee was helpful in... More 

Was this review helpful? Yes 1
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you so much for providing us with your feedback. We're happy to hear that your needs were met and that our staff provided excellent service during your stay. It is our mission to ensure that our guests are satisfied while staying with us. Hearing such positive results will motivate our team to continue working hard to achieve this goal.... More 

Top Contributor
60 reviews 60 reviews
30 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here last night and was impressed with the rooms and the staff. It is clean and fresh, and really well located. The glitch came at around 1 a.m. when the fire alarm started going off. There was mass confusion. I went downstairs,and the night employee was literally spinning and losing composure, shouting at people on the phone that... More 

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Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for providing us with your comments. We are terribly sorry the fire alarms caused you an inconvenience, in the middle of the night no less. It always seems the case that these things happen in the middle of the night. We're just grateful the systems functioned as they should and no one was injured and no damage done.... More 

Burnsville, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed here for 2 weeks for work purposes and I have nothing negative to say. King size bed was comfy as well as the pillows. Furniture modern and well kept. Very clean rooms and common areas. Everything worked well in my room. Housekeeping did an excellent job! Fitness center was nice and equipment very new and well maintained. I... More 

Was this review helpful? Yes 1
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to provide us with your comments. We're happy to hear that you enjoyed your stay and feel that your needs were met. Our staff works hard to ensure that our guests have a pleasant stay with us. We hope you'll have the opportunity to stay with us again in the future. More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 15, 2015

I was out in Cleveland last weekend and the Beachwood was nicely located for my weekend plans. It was by a lot of restaurants and not too far off the freeway and major arteries. The room was nice and the pillows were amazing! I wish I had a few of these at home. Overall, the stay was great and the... More 

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Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking the time to provide us with your comments. We are so pleased that you enjoyed your stay! I'm happy to tell you that you can have our pillows at home! Please visit shopmarriott.com to find and order our amazing pillows. Enjoy and thank you for choosing the Courtyard! More 

Cincinnati
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 7, 2015

Good location that was close to client's location. Nice clean, comfortable property. Normally would give something like this a 4 star. However, one person, Jaleesa Spears, deserved a star of her own. Jaleesa, the bistro manager, made sure we had a place to watch the NCAA championship game, made sure we had beverages, and just did a very hospitable job.... More 

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Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for providing us with your feedback. We appreciate your comments and are so pleased you enjoyed your stay. It's really important to us that we do all we can to meet your expectations and I'm happy to hear our staff did just that. Thank you for recognizing Ms. Spears. We are grateful to have her on our team... More 

2 reviews
5 of 5 stars Reviewed April 5, 2015

the room was beautiful and comfortable, and better than being at home! The staff was very nice and very helpful. I got a room with the microwave because I had brought microwavable food with me but I didn't bring a fork and I couldn't get one. Otherwise they met every need that I had.

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Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello Andrea - thank you for providing us with your feedback. We are pleased to hear that you enjoyed your accommodations in our recently renovated guestrooms. We try to do all we can to meet your needs and expectations and I'm sorry to hear you had difficulty getting some utensils for your meal. We hope we have the opportunity to... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed March 29, 2015

I had to come to Cleveland, Ohio for work. Normally they put us in a Westin, but for location purposes we stayed in a Courtyard Marriott (which I wasnt thrilled about initially). But my experience was incredible because of the staff working there. We had an great friendly experience checking in with Carzel Odom. Later on that evening we went... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hi Terri, Thank you for providing us with your feedback. We are so happy to hear that our associates did a great job taking care of you during your stay. Thank you for recognizing them and please know we do as well. They are truly assets to the team. We hope you have the opportunity to return to our hotel... More 

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