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Courtyard by Marriott Cleveland Beachwood

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3695 Orange Place, Beachwood, OH 44122
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1 room 1 guest
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Courtyard by Marriott Cleveland Beachwood
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146 Reviews from our TripAdvisor Community

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Traveler rating
    60
    55
    19
    7
    5
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43
21
14
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Seattle, Washington
1 review
3 of 5 stars Reviewed 1 week ago

Arrived at night and clerk just gave us the key to our room with no information on breakfast, hotel amenities etc. At booking, was told complimentary breakfast for 2. In the morning, Bistro personnel was rude while informing me that breakfast is not complimentary. Only saving grace was having to talk to the operations supervisor that made things right. She... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to provide us with your feedback. We are very sorry to hear that you did not enjoy your stay at the hotel. We certainly strive to provide excellent customer service and it appears as though we fell short of doing that for you and we are very sorry about that. We hope to have... More 

puerto rico
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was a nice size; although this hotel belongs to a chain, it was surprisingly pleasant the room. Lobby was charm and with good taste for decoration. Room was accordingly, excellent for 2 guests, although there is space for a third guess with limitations. Bathroom with shower, somewhat small. Lavatory placed outside the shower in the hall that conducts to... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to provide us with your thoughts on your recent stay. We are so happy to hear that you enjoyed your stay and found your accommodations comfortable. Our hotel was entirely renovated in early 2014 and it's great to know that you like our renovated product. We hope to have you as our guest again... More 

Los Angeles
Level Contributor
122 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Almost just like the nearby Indigo, this hotel sports a limited service business model. A lot of self serve. Rooms are good size, beds are comfy, bathroom only has a shower and the pay breakfast is very tasty but wait can be long due to understaffing. Didn't see exercise room but wifi was good and climate control also. Room noise... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello Kimparklee - thank you for providing us with your feedback. We are happy to hear that you enjoyed our recently renovated hotel, including the complimentary internet that was upgraded this year! It is disappointing to hear that you had a wait at the Bistro for breakfast however and this is something we will strive to improve upon. A few... More 

Brooklyn
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I highly recommend this place. I'm from Brooklyn,NY and this was my first time in Ohio I went there for a friends wedding and stayed a few extra days for a little vacation getaway. I spent hours searching even drove to multiple locations until I came here. The price was very reasonable the hotel itself was super clean, great gym,... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello Joshua! Thank you for taking the time to provide us with your feedback. We are so happy to hear that you enjoyed your stay with us. We strive to provide exceptional service to all of our guests and we're pleased that our staff was able to meet your needs. We look forward to the next opportunity to serve you... More 

Tallahassee, Florida
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was impressed with the size of the room. The bed was nice and comfy. The table had a desk that pulls and rolls out to place wherever you want in the room. It contained a sleeper couch and cocktail as well. The bathroom was nice except that there is limited space. When you attempt to close get in the... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you so much for your feedback. I'm glad our hotel could accommodate your family and meet your needs. We renovated the entire hotel just last year and I'm happy to hear you enjoyed our guest rooms and the amenities we have to offer. We hope to have the chance to serve you and your family again and look forward... More 

Las Vegas
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Convenient location off the Interstate and very clean. We were greeted by very polite staff and we were processed very quickly so we could get up to our room. We were very tired so this was a welcomed relief. I couldn't print something from my email and the gal at the front desk cheerfully printed off the copies I needed.... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you so much for providing us with your feedback. We are so happy to hear that you enjoyed your stay at our hotel. We pride ourselves on offering a clean hotel and great service to all of our guests and it sounds like we were able to do just that for you during your stay. We certainly look forward... More 

Midwest Exile
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 12, 2015

Against my better judgement I reserved a room here on a long car trip but I knew what to expect and given that I was needing to travel on my own unexpectedly with my daughters, the expected was better than unexpected. The last time we stayed we were placed in a room on the left side of the hotel in... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for providing us with your comments. We certainly are disappointed to hear that your experience was average at our hotel. We strive to provide exceptional service to all of our guests and clearly we missed the mark. I would like to discuss further with you what specifically we didn't do to make your stay great. Feel free to... More 

1 review
5 of 5 stars Reviewed July 11, 2015

I am writing a review for the first time in a long time just to publically recognize an outstanding employee at this Courtyard. I have been on the road for two months and will be through the end of the year staying mostly at Courtyards across the country. By the time I made it to this one in Ohio, I... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you so much for providing your comments and recognizing one of our associates! Please rest assured this will be shared with Jaleesa and she will be commended for her great work. We pride ourselves on providing exceptional customer service and we're so pleased to hear that Jaleesa did just that. We're grateful to have had you as our guest... More 

Oregon City, Oregon
2 reviews
4 of 5 stars Reviewed July 7, 2015

I recently spent 4 days at this Hotel and found it to be as good as I expected to be. If anything was not exactly what I wanted, it turn out to be the limited selections for food in the small dining area. The staff was friendly and helpful. Will definite recommend it.

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to provide us with your comments. We truly appreciate your feedback on your most recent stay. We are happy to hear that your needs were met while you stayed with us. Our restaurant is a smaller dining option that does provide some great variety while offering a limited number of options. While we're sorry... More 

Fort Lauderdale, Florida
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed July 7, 2015

I stayed here for three nights while visiting relatives in Cleveland. The room was run-down and bathroom quite small. They have a bar/restaurant which most of the time was void of any staff. There are much nicer and newer places to stay in the area, thus I would not return to this hotel.

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to provide us with your feedback. We greatly appreciate your comments. We are very sorry to hear that our newly renovated product did not meet your needs during your stay. Clearly our hope upon completing a full renovation last year was that our guests would be happy with our new product and so we're... More 

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