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Courtyard by Marriott Cleveland Beachwood

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3695 Orange Place, Beachwood, OH 44122
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Best prices for: 1 room 1 guest
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Courtyard by Marriott Cleveland Beachwood
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Courtyard by Marriott Cleveland Beachwood
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136 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kansas City, Missouri
Level Contributor
184 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here after visit to Rock and Roll Hall of Fame and found it to be of good quality. I was on the first floor at the back of hall so very quiet. Typical Marriott Courtyard with good bed and linens. Flat screen TV. Very clean and nice helpful staff. Now for downside: the new decor( put in last year)... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello and thank you for your comments. We appreciate you taking the time to let us know your thoughts. We are happy that you enjoyed your stay at the hotel and in Cleveland visiting the Rock Hall! We hope you will consider coming back to visit one of our many other great attractions. We're sorry to hear that our recent... More 

Birmingham, Alabama
1 review
5 of 5 stars Reviewed 3 weeks ago

We had a very good experience staying at this hotel at the end of May for four nights because my husband had surgery. The employees couldn't have been better to make us feel welcome and comfortable. I especially have to credit Jaleesa, Carzel, Donna, and Dessiah. Thank you for everything. They went over and above what was expected. If ever... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello Jeanne, Thank you for taking a moment to provide us with your feedback. We're so happy that you were able to find comfort at our hotel while in town for your husband's surgery. Our staff takes pride in providing exceptional service to all of our guests and we're pleased to hear that several of our staff members did just... More 

new york city
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 29, 2015

Went to a Case Western Graduation weekend and the only available hotel was the Marriott, that was 25 minutes away .Disappointed I registered and asked for a "quiet" room on the third floor. The front desk stated that the third floor was occupied by a Rugby team and that he would give me a quiet room. Even though the room... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you so much for taking a moment to provide us with your feedback. We're so happy to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service to all of our guests and it sounds like we were able to do just that during your visit. We hope that you will consider staying with... More 

Beachwood, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 22, 2015

When I arrived at the hotel and got to my room my key didn't work. Then I left my room and went down to the pool had to wait a while because again my key wasn't working. So the next day I went down to the pool and again my key didn't work so I thought it was just the... More 

Was this review helpful? Yes 1
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello Shuron, Thank you for taking the time to provide us with your comments. We are terribly sorry to hear that you were inconvenienced by a faulty key during your stay. I hope the front desk was able to create another one for you to correct the problem. Sometimes those keys can be tricky and often are demagnetized by cell... More 

West Palm Beach, Florida
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 19, 2015

We stayed here for two nights last weekend, and we were not disappointed. The hotel was renovated about a year or so ago, and it looks brand new including our room. Service was fantastic starting with the check in. Carzeo was so helpful, especially in helping us to gat a taxi or a car back to the airport on Sunday.... More 

Was this review helpful? Yes 1
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello Charles, Thank you for providing us with your feedback. We are so pleased you enjoyed your stay with us. Our staff prides themselves on providing excellent customer service and taking care of our guests. It sounds like Carzel and Katoya did just that for you and your family. I'm happy to hear they went above and beyond in meeting... More 

Cuyahoga Falls, Ohio, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 7, 2015

NOTE: Kim and Bryan, the manager, did work with me to help resolve the issues mentioned below and that’s why I didn’t give this place 1 star. However, the incompetence, rudeness, and frankly theft during the most important day of my life put a bad taste in my mouth that will never leave. We booked a block of rooms for... More 

Was this review helpful? Yes 1
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Hello John, Thank you for taking a moment to provide us with your comments from your stay back in October. Again, I apologize for the experience you had in our Bistro Bar and for the inadequate service we provided. We certainly strive to provide exceptional service to our guests and we were sorry to learn we missed the mark in... More 

1 review
5 of 5 stars Reviewed April 28, 2015

Highly recommend staff was awsome and fun. if you stay at this hotel go visit Jaleesa at the bar just a fun person all arround couldn't have asked for a better place to stay in Cleveland. Thank you guys for everything.

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to provide us with your feedback. We are so happy to hear that you enjoyed our staff and your time at the hotel. We hope you choose to stay with us again in the future. More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 21, 2015

I have stayed here in early September 2014 (labor day weekend) and again this past weekend (April 16 - April 19, 2015). Both times the staff was friendly, efficient and provided excellent customer service. In September Carzel made sure that when we checked in we had the best rate available for our stay. This past weekend, Renee was helpful in... More 

Was this review helpful? Yes 1
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you so much for providing us with your feedback. We're happy to hear that your needs were met and that our staff provided excellent service during your stay. It is our mission to ensure that our guests are satisfied while staying with us. Hearing such positive results will motivate our team to continue working hard to achieve this goal.... More 

Level Contributor
67 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed April 19, 2015

I stayed here last night and was impressed with the rooms and the staff. It is clean and fresh, and really well located. The glitch came at around 1 a.m. when the fire alarm started going off. There was mass confusion. I went downstairs,and the night employee was literally spinning and losing composure, shouting at people on the phone that... More 

Was this review helpful? Yes
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for providing us with your comments. We are terribly sorry the fire alarms caused you an inconvenience, in the middle of the night no less. It always seems the case that these things happen in the middle of the night. We're just grateful the systems functioned as they should and no one was injured and no damage done.... More 

Burnsville, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 19, 2015

I stayed here for 2 weeks for work purposes and I have nothing negative to say. King size bed was comfy as well as the pillows. Furniture modern and well kept. Very clean rooms and common areas. Everything worked well in my room. Housekeeping did an excellent job! Fitness center was nice and equipment very new and well maintained. I... More 

Was this review helpful? Yes 1
Kim K, Director of Sales at Courtyard by Marriott Cleveland Beachwood, responded to this review

Thank you for taking a moment to provide us with your comments. We're happy to hear that you enjoyed your stay and feel that your needs were met. Our staff works hard to ensure that our guests have a pleasant stay with us. We hope you'll have the opportunity to stay with us again in the future. More 

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