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Castaways Resort & Spa Mission Beach

2 Pacific Parade, Mission Beach, Queensland 4852, Australia
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1 room 1 guest
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Castaways Resort & Spa Mission Beach
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370 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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Townsville, Australia
1 review
2 of 5 stars Reviewed 2 days ago NEW

Lacked maintenance! Both doors very hard to open, aircon did not get cold! Included buffet breakfast but it was only a continental breakfast No phone service! And wifi didn't work Cleanliness very average

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Brisbane, Queensland, Australia
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for one night on business and stayed in a rainforest room located in an adjacent property to the main resort. Pros - Good value for money with continental breakfast included. Clean and tidy room with nice furnishings and comfortable bed. Free wifi which worked well. Access to and use of resort facilities such as pool, bar and... More 

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David B, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Dear Krish, Thank you for your feedback and suggestion which we will be reviewing with the resort management team, we are delighted of course that so many aspect of your stay were to your satisfaction, we look forward to welcoming you back when you next travel to Mission Beach. More 

Cairns Region, Australia
1 review
1 of 5 stars Reviewed 4 days ago NEW

This was our worst travel experience and we are very disappointed. I would never ever offer my guests this kind of room/bathroom, let alone charge them. The room smelled like there has been a leakage of toilet drains just recently. It felt like the "forgotten place of the main building". I don't mind to stay in an older room or... More 

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David B, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Dear Sabine, I am sorry that we have not met your expectations on this occasion, Castaways Rainforest is our economy rooms option but does include use of all the facilities at Castaways beach side property. The rooms are older in style but a clean and comfortable for the economy traveller. More 

Mission Beach
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

My husband and I just had a one night stay here and I can't praise the staff enough! Every face was smiling, they were all so helpful, nothing too much trouble. Lots of places could take a leaf out of Castaways book. Our room was clean and comfortable, all service was prompt, no waiting for our meals, just an outstanding... More 

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David B, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Dear Irene, Thank you for your kind words and review, we are delighted that you enjoyed your stay with us. We will pass your comments on to the staff, who we believe do a great job in ensuring that our guest enjoy Castaways and Mission Beach. Thank you More 

Liverpool, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Came to this hotel as were 'passing through' Mission Beach and decided to stay. The room was lovely with a spectacular view of the beach. Could not fault the room (with kitchenette) and massive shower. Breakfast was help yourself continental, and was lovely too. High end price, but definitely a high end hotel. Only a short walk to where the... More 

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David B, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Dear Lisa, Thank you for your review and feedback, we are delighted you enjoyed your stay with us. The views from all beachside rooms have spectacular views of Mission Beach and the Coral sea, we hope that you may have seen the whales just of the beach in the morning, just a small added bonus. Cheers More 

Greater Melbourne, Australia
Level Contributor
1 review
4 of 5 stars Reviewed 5 days ago NEW

My husband and I had a wonderful time at your resort. I was far to short. Mission Beach is wonderful place. The view from beach front room was absolutely magnificent. We had a lovely continental breakfast in hotel restaurant.

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David B, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Dear Kbaquie, Thank you for your feedback and your review, we are delighted that you enjoyed your stay with us in Mission Beach. More 

Dubai, United Arab Emirates
1 review
1 of 5 stars Reviewed 6 days ago NEW

Not sure weather it was a change of management.. But the service has really slipped since my last visit. The restaurant was of a low quality and the food extremely overpriced. Some of the staff were lovely and friendly but the others were extremely rude. The only thing I enjoyed about my stay was the weather and view. I'm sorry... More 

Was this review helpful? Yes
David B, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Dear Cocoandgig, Thank you for your review, Castaways has not changed is ownership in the last 8 years, we have added a new economy product with the addition of the Castaways Rainforest rooms. We were very surprised to read your comments about the food and the staff, as we have had a very high level of positive feed back on... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Booked to stay in a Rainforest room for my birthday weekend fully aware this is separate to the main building and an older style of property. What I would expect however is a clean room which is unfortunately what I did not receive. The room had an awful musty smell, black hair in the blankets, rusted out bathtub and bathroom... More 

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David B, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Dear wanderlust, I am sorry we did not meet your expeditions, your room was immediately inspected after you rang your concerns through to our management. On this occasion i accept your criticisms and have spoken to the housekeeping Management and staff. No excuse is good enough and we have activated a new check system to ensure that this occurrence is... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Ever book into a motel on line and it looks great in the pictures but then .......so our rainforest room had no rain forest and ...1. was in separate complex to pool and beach in pics in advertising 2. Shower so noisy I thought it was a smoke alarm was going off...turns out even with bathroom door closed the smoke... More 

Was this review helpful? Yes 2
David B, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Dear Mary, I am sorry on this occasion we have not met your expectations, Castaways Rainforest property is our economy model with rooms from only $115.00 per night including breakfast and use of the the Castaways Beachside property, including bar, restaurant,gym, day spa and amazing ocean views. The rainforest room are clearly shown as being located 70 meters away from... More 

South Mission Beach, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Absolutely stunning location! We stayed in a beachfront room, wow... what a view from our daybed on the verandah! Room was lovely, bed comfy, food delicious, can't fault anything! Highly recommend staying here. Make sure you visit lovely Mission Beach itself too!

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David B, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Dear TropiCaro, Thank for your review and feedback, we are delighted that you enjoyed your stay with us, yes we agree the location and view is spectacular. We trust you enjoyed your stay in Mission Beach and that you will return soon. Cheers More 

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