We had never planned to spend a holiday at Mission Beach, more of a luxurious overnight stop in an idyllic setting.
We had actually booked with a Booking Agent website, and on our arrival the staff could not actually find our pre-paid booking.
We were then told that our booked room; a "Resort Room" would be unavailable, and we appreciated...
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Thank you for taking the time to provide me with feedback from your recent visit to Castaways Resort and Mission Beach.
I was disappointed to read that our customer service had not been at our usual standard and that some of the concerns you raised were not dealt with in a more courteous, professional and timely manner.
Since assuming management...