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Castaways Resort Hotel on Mission Beach


Castaways Resort Hotel on Mission Beach
Pacific Parade, Mission Beach 4852, Australia
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Traveler Reviews

73% Recommend
3.5 of 5 stars 15 reviews
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[ Date ] [ Rating ]
A good bed!
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4 of 5 stars
Dougal79 4 contributions
lancs
Jan 11, 2009 | Trip type: Couples
2/2 found this review helpful

On our tour of Oz we pre booked 2 nights at this resort. I do think resort is kind of pushing it as are the pictures on the website (it isnt as big as it looks!). Having said all that, the rooms are very spacious and the bed was the best we had in 19 nights in Oz. The pool... more

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5 of 5 stars
Tlav 4 contributions
Seaford
Dec 2, 2008 | Trip type: Couples
2/2 found this review helpful

We stayed 6 nights at Castaways and loved every day. The location is just amazing, right on the beach and a short walk from town. The beach is just stunning and the main reason for us going there. We spent most days just sitting by the pool or swimming in the ocean, which is what this hotel is all about.... more

Management response from
CastawaysMB, General Manager

Hi Tlav Thank you for your positive feedback on Castaways resort . I am glad to hear that you enjoyed the BBQ it is becomming very popular in Mission Beach. Once again thanks for the feedback an we look forward to welcoming you back to Castaways

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5 of 5 stars
Lana_Bree 4 contributions
Northern Territory
Nov 15, 2008

We stayed at Castaways for 5 nights at the end of August - having never seen the resort we booked it for our wedding on recommendations from family. In all, there was about 25 of us staying there over the 5 days. Another 20-25 stayed in other types of accommodation that suited their budget as not everyone could afford to... more

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2 of 5 stars
MaybeScottie 1 contribution
QLD
Nov 12, 2008 | Trip type: Couples
1/1 found this review helpful

My partner and I had a two night stay in the hotel. The lobby and reception were very nice and clean. The views from nearly everywhere on the grounds were amazing. Gardens neatly kept and nice, but the sprinklers were in awkward areas. (I.E. Inches away from and spraying on the gate/path from the pool to the beach, if you... more

Management response from
CastawaysMB, General Manager

Dear MaybeeScottie I am dissapointed to hear that you did not enjoy your stay at Castaways and in reading your review I can understand your thoughts in regard to the property The restaurant normally gets positive feedback and I am unsure as to the reason for your poor food and service on the evening in question however I have met...

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2 of 5 stars
NQTropics 20 contributions
Oct 28, 2008 | Trip type: Family

Stayed for a Wedding on 3-5 October 2008. Long Beach, sand and sun. Great for anyone ONLY looking for that. Believe me the long white sands and rainforests backing the scene is wonderful. If you are a type who likes sand between the toes and a nice swim and even body board action on a rough day, by all means... more

Management response from
CastawaysMB, General Manager

Thank you for taking the time to write about your experience at Castaways as this gives us the opportunity to review our operation to ensure that we satisfying our guests needs. In regards to your comments regarding the two bedroom Apartments, since your stay they have been painted and Lounge and dining room furniture have been replaced . Your comments...

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4 of 5 stars
LWBAdelaide 1 contribution
Adelaide
Jun 16, 2008

The position of this hotel is fantastic - and although the rooms are a teeny bit tired, the bedding has been upgraded and was beautiful. Also, the only place on our recent Qld holiday with flat screen TV. In summary: location location location; and you'll want to take the bed and pillows with you when you go. Loved it. more

Management response from
CastawaysMB, General Manager

Thank You for taking the time to share your responses I am obviously pleased that you enjoyed your stay as this is our ultimate goal We have been upgrading the Resort and will be continuing to do so over the next twelve months so this will ensure that we have a more modern Resort and dispell any of the "tired...

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1 of 5 stars
DaTravelBugster 32 contributions
Pasadena, California
Apr 28, 2008 | Trip type: Family

I didn't realize when I booked on the Rydges website that this is not a true Rydges hotel. I have certain expectations from staying in numerous Rydges hotels. This hotel has a nice modern looking lobby but that's it. The rooms are depressingly dark and old. It looks like an old run-down motel rather than hotel grade. For what you... more

Management response from
CastawaysMB, Assistant Manager

Thank you for taking the time to provide me with feedback from your recent visit to Castaways Resort and Mission Beach. I was disappointed to read that you felt that Castaways Resort has not been at our usual standard and your concerns in regards to the resort . Since assuming management of Castaways last year we have been working to...

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5 of 5 stars
globetrotter049 1 contribution
Townsville
Feb 20, 2008 | Trip type: Family

We booked Castaweays at Mission for a couple of nights on our way from Townsville to Cairns. We had stayed there before mainly due to its unrivalled position right on the beach, and proximity to the Mission Beach village. The hotel was cleaner and brighter than we remembered. The manager is now Rydges, and you can definately see the improvement... more

Management response from
CastawaysMB, General Manager

Thank you for taking sharing your recent experience at our Resort with fellow travellers!. I was of course delighted to hear you enjoyed your recent visit. The Resort is certainly looking fantastic and it's lovely to read that the all the changes and the fantastic job the team do here is adding to the overall experience. We are all very...

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2 of 5 stars
nodgersboots 1 contribution
Cairns
Feb 7, 2008 | Trip type: Couples
1/1 found this review helpful

We had never planned to spend a holiday at Mission Beach, more of a luxurious overnight stop in an idyllic setting. We had actually booked with a Booking Agent website, and on our arrival the staff could not actually find our pre-paid booking. We were then told that our booked room; a "Resort Room" would be unavailable, and we appreciated... more

Management response from
CastawaysMB, General Manager

Thank you for taking the time to provide me with feedback from your recent visit to Castaways Resort and Mission Beach. I was disappointed to read that our customer service had not been at our usual standard and that some of the concerns you raised were not dealt with in a more courteous, professional and timely manner. Since assuming management...

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5 of 5 stars
Eusko 10 contributions
Getxo, EUSKADI
Nov 7, 2007 | Trip type: Family

We stayed threenights at the hotel. The hotel is very nice and we experienced a very nice stay becouseit is located right on the beach. We stayed on the ground level. the room had all we needed even a nice kitchenette so it was grate for us. more

Management response from
CastawaysMB, General Manager

It's always pleasing to learn of our guests enjoying their time with us and their experience at Mission Beach, thank you for taking the time to share your experience with other travellers and I hope to have the opportunity to welcome you back to Castaways next time you visit. Kind Regards Darren Pike

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Castaways Resort Hotel on Mission Beach Address

Pacific Parade, Mission Beach 4852, Australia