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Western Gateway Motel

Corner Hospital Road & Theresa Street, Emerald, Queensland 4720, Australia
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Western Gateway Motel
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15 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
  • All months
    (15)
  • Mar-May only
    (4)
  • Jun-Aug only
    (6)
  • Sep-Nov only
    (1)
  • Dec-Feb only
    (4)
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Adelaide, Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I found staff extremely friendly and helpful, the rooms well priced quiet and comfortable and better than the price they ask (hope they don't put them up now). The bar and restaurant is top notch with nice staff ready to help and good food also.. Highly recommend!!

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Jervis Bay, Australia
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Traveling from Cairns to Melbourne. It was so nice to stay at a clean and comfortable motel family room. Not having been to Emerald before its often hard to choose a motel by its shopfront. I would recommend this to other travelers. Ate in the restaurant too. Great food and service.

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Wollongong, Australia
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed June 25, 2015

This property is located across the road from the motel. We spent two weeks staying in a two bedroom, two bathroom, upstairs apartment. It is an excellent facility for those wishing a longer stay. All mod cons including dishwasher, private laundry with dryer, 3 TVs, comfortable lounges, lovely balcony with comfortable outdoor furniture. The hotel staff are welcoming and most... More 

Was this review helpful? Yes 1
Anthony C, Manager at Western Gateway Motel, responded to this review

Thank you for your review of our Theresa St Apartments. I am glad that you enjoyed your stay. We look forward to seeing you next time. More 

Queensland, Australia
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 25, 2015

Traveling with a baby arrived much later than expected. The lady that booked us in made sure we had everything we needed. The rooms were spacious and clean. We picked up some groceries from an IGA next door and cooked our dinner in our room. Fantastic little kitchen. In need of a real coffee, we enjoyed a first class breakfast... More 

Was this review helpful? Yes 1
Anthony C, Manager at Western Gateway Motel, responded to this review

Thank you for your review, it's good to know that we could meet all your needs, specially travelling with a baby. It's good to hear that you enjoyed our new breakfast menu and our coffee, I have to say our barista makes the best coffee. More 

Brisbane, Australia
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 22, 2015

Stayed at this hotel for business reasons and found the accommodation very pleasing - good size rooms, comfortable bed, lovely bathroom - the facilities were very good. Had a lovely breakfast in the dining room and "good" coffee! They were very accommodating to my needs and when I visit again, this hotel will definitely be on my itinerary. Thank you!

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Anthony C, Manager at Western Gateway Motel, responded to this review

Thank you for your positive comments. We are happy you enjoyed your stay and enjoyed our breakfast in our new cafe. More 

Perth, Australia
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 20, 2015

Nestled in the heart of Emerald, the Western Gateway Motel offers the best breakfast in town. It's modern restaurant has fantastic coffee and a simple, well rounded menu. The food was perfectly balanced and presentation was exception for the Centeral Queensland region. Prices were reasonable and the portions were generous but not overwhelming. Service was excellent especially that from our... More 

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Ko Phi Phi Don, Thailand
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 stars Reviewed April 23, 2015

Travelling through Emerald we firstly found this place very confusing. The owners have two properties in emerald and both have very similar names. Western gateway and western gateway retro.. talk about confusing for a small town.. you guys arent the sheraton or a big hotel in a major capital city and all you have done is confuse people. Change the... More 

Was this review helpful? Yes 1
Anthony C, Manager at Western Gateway Motel, responded to this review

I was disappointed that the trip was confusing and unorganised.I thought the service for the short stay was equal to the Sheraton. I would appreciate if you could email the room you were allotted the maintenance needed so I can attend to that please. This was the enactment of the train ride from Winton to Brisbane of Anzacs joining the... More 

Travelers are raving about these Emerald hotels

Mount Isa, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 14, 2015

We had a over night stay on our way back to the NT. We have stayed here many times on our travels. The bathroom is modern and nice although the water from the shower comes out on the floor. But nothing a towel can't fix. Husband had to sleep in single bed cause I had a bad back and needed... More 

Was this review helpful? Yes 1
Brisbane, Australia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed February 8, 2015

We stayed in a family room. It was spacious and clean but we were not offered milk or the wifi code. The reception area was not manned and we had to ring through. The room is very modern, clean, had a bath and a shower and was very nice ( although not that cheap)

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Gold Coast
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 16, 2015

Stayed in Emerald for business you get your room nothing fancy obviously being a Motel in Emerald the rooms and clean and bathrooms not too bad either. The restaurant is 'okay' I think they're trying to make it something which it's not with very strict dress codes and very expensive menu items. The only highlight for the stay was the... More 

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