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BEST WESTERN One Four Nelson

#2 of 2 Hotels in Rye
Certificate of Excellence
14 Nelson Street, Rye, Victoria 3941, Australia
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BEST WESTERN One Four Nelson
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BEST WESTERN One Four Nelson
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105 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

My friend and I stayed for two nights for a girls weekend away from the city and to have a good break. Upon check in we were asked for a credit card swipe for a bond after being assured when reconfirming that one was not required. We both understood that it is a general thing for a bond to be... More 

Was this review helpful? Yes 2
Gail M, Manager at BEST WESTERN One Four Nelson, responded to this review

Good morning Kristy, It is disappointing to read your review. The points you have raised I shall respond to accordingly. Every guest reservation requires a security bond on arrival that is processed as a pre authorisation only on your credit card, this has been the case for many years and will continue into the future. As your booking was a... More 

Sydney, Australia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed April 13, 2015

We have travelled widely throughout Australia, and whenever possible we stay in Best Western Motels. Pulled into Rye after an unsuccessful attempt to get into the Peninsula Hot Spa. That's another story. Asked for a motel room for two adults and one child. The person at the counter said that would be $320. I stood stunned for about 5 seconds,... More 

Was this review helpful? Yes 2
Gail M, Manager at BEST WESTERN One Four Nelson, responded to this review

We find it regrettable that you have chosen to post this review. Based on 3 guests, you would have been quoted our two bedroom apartment for the night. All our other suites sleep two guests only. We cannot understand how you can write such a review on us when you did not experience what room was on offer, our facilities,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 7, 2015 via mobile

We just came back from a 2 night family holiday in Rye. We stayed in Best Western hotel. We had a good experience,our rooms was clean and we had everything that we need.I didn't rated the hotel with 5 stars just because that in the information list it been said that the have Foxtel but didn't and on the website... More 

Was this review helpful? Yes 1
Gail M, Manager at BEST WESTERN One Four Nelson, responded to this review

Good afternoon Natalie, Thank you for taking the time to post your review on Trip Advisor, we appreciate your comments. Just to answer your queries,we do have Fox sports 1, 2 & 3 channels plus the Movie Classics channel. The Wi-Fi is free from reception. We provide one 24hr access card per day for one device. Naturally if you have... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 5, 2015

This is the worst experience ever! I have stayed in many hotels both in Australia and overseas, including Best Westerns and have never received such apalling service! The person at the front desk who was quick to tell us she was the Manager, was rude from the moment we arrived. She topped off her rudeness when we asked her for... More 

Was this review helpful? Yes 2
Gail M, Manager at BEST WESTERN One Four Nelson, responded to this review

It is disappointing to read your review. Firstly I apologise if you felt the customer service was not to your liking, however, I did show you how the control for the air conditioner worked, and also came to your room to make sure that it was the temperature you required. All air conditioners differ slightly and if the temperature setting... More 

Barrie, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 2, 2015

This accommodation was selected based on it's excellent location on the Mornington Peninsula on the way to the ferry of Sorrento to Queenscliffe. The town of Rye was quaint had a few restaurants and services but not much. The hotel advertised free wi-fi and a kitchenette- but we had to pay for the wi-fi and the kitchenette meant a "sink,... More 

Was this review helpful? Yes 1
Gail M, Manager at BEST WESTERN One Four Nelson, responded to this review

Good afternoon Amy, Thank you for your feedback. It is disappointing that you did not like our accommodation facility, however, the points you raised need to be addressed. 1. The kitchenette is as advertised, equipped with a toaster, kettle, microwave, crockery, mini bar fridge, cutlery, glassware, sink, dishwashing liquid, tea towel and is to Australian 4 star Industry rated standard.... More 

Sydney, Australia
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 20, 2015

Stayed here on the recommendation of a friend. Great room, good location on the peninsula. Facilities are excellent, staff were friendly and accommodating, pool, free wi fi, close to everything. Good information within the room for ideas and locations to visit. A short walk to some very good restaurants in the vicinity.

Was this review helpful? Yes
Gail M, Manager at BEST WESTERN One Four Nelson, responded to this review

Good afternoon Peter, Thank you for posting your review on Trip Advisor. We appreciate your wonderful comments and we hope to see you again soon at Best Western One Four Nelson. Kind regards Gail McMillan Manager More 

Mickleham
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 15, 2015

Great hotel! check in and out were quick and smooth and super friendly!! our room had everything in it that we needed. the hotel is within walking distance to shops and the beach so really convenient. park up and enjoy! pool and spa in the center of the complex really good. also a quick drive to Sorrento for lunch if... More 

Was this review helpful? Yes
Gail M, Manager at BEST WESTERN One Four Nelson, responded to this review

Thank you for taking the time to post your review on Trip Advisor. We are please that you enjoyed your stay and look forward to welcoming you back to Best Western One Four Nelson in the near future. Kind regards Gail McMillan Manager More 

Melbourne, Australia
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 9, 2015

Check- in staff friendly and professional. Room exceptionally clean and well laid out, large size, private balcony with table and two chairs. Good supply of crockery and cutlery, also generous supplies of tea and coffee etc. very quiet room providing a good nights sleep. Many eating places within walking distance, Rye hotel next door provides excellent meals at reasonable prices.

Was this review helpful? Yes 1
Gail M, Manager at BEST WESTERN One Four Nelson, responded to this review

Good morning Lorrie Many thanks for taking the time to post your review on Trip Advisor, and for such kind comments. We look forward to welcoming you back to Best Western One Four Nelson in the very near future. Kind regards Gail McMillan Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 8, 2015

We stayed in the mezzanine apartment which in its self was clean, roomy & had everything we needed. My very young grandson loved the time in the pool with dad & grandad, this hotel is close to everything, great dinning options quaint shops all in all a great time was had by all,however one tiny issue the free wifi was... More 

Was this review helpful? Yes
Gail M, Manager at BEST WESTERN One Four Nelson, responded to this review

Good morning Magical, Thank you for taking the time to post your review on Trip Advisor. We appreciate your comments as this helps us identify areas that can be improved upon, and the issue of internet access is a major one for the whole Peninsula. During very busy weekends, which is more often now, the Telstra system down on the... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 16, 2015

My husband and I were there for 2 days on valentines day. It was the first time we were in Rye and we really loved most thing about place. First of all the hotel was really close to almost everywhere. The beach, cafes, restaurants even there is a dvd shop next to the hotel. We stayed at Queen suite and... More 

Was this review helpful? Yes 2
Gail M, Manager at BEST WESTERN One Four Nelson, responded to this review

Good morning Pinar, Thank you for taking the time to post your review on Trip Advisor. Your comments are greatly appreciated and I note your reference to the TV volume. We look forward to welcoming you back next time to Best Western One Four Nelson. Kind regards Gail McMillan Manager More 

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