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All 4 Hepburn Springs hotels

Peppers Mineral Springs Retreat

4.0 of 5 Hotel   |   124 Main Road, Hepburn Springs, Victoria 3461, Australia
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Peppers Mineral Springs Retreat
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71%
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
KayG_020454 Melbourne, Australia
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232 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Any
English first
2 reviews
1 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed in a spa villa was terrible not worth the money. Room was unclean, had missing paint, Bed felt like sleeping on concrete, not serene heard cars all night and reception checkout service was horrible when we told them about our stay. Would not recommend. Not worth $400 for night look elsewhere. Very disappointment about the checkout staff.

Was this review helpful? Yes
David R, General Manager at Peppers Mineral Springs Retreat, responded to this review

Dear Chollieh, Thank you for the feedback about your stay with us. It is our goal that all our guests leave relaxed and rejuvenated, so I am saddened that we were not aware of the issues at the time as we would have welcomed an opportunity to rectify them for you. With so many different rooms on the property, we... More

Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a dinner bed and breakfast package along with sauna/spa treatment at Peppers last week for a special birthday celebration. We stayed in the hotel part, a charming old building with spacious guest lounge and llibrary, leather armchairs, open fireplaces and much of the original art deco decor. The bedroom combined the art deco theme with a very modern... More

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Diana C, Guest Relations Manager at Peppers Mineral Springs Retreat, responded to this review

Dear KayG_020454, It does sound like you had a wonderful birthday escape! We are very proud of our Stuart Rattle designed guest areas and the luxury country ambiance that he created. Thank you also for your generous comments to our staff, they are delighted. Our Executive Chef David Willcocks is especially please that you enjoyed your dining experiences. He has... More

Melbourne, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a lovely stay at Peppers for our wedding weekend. Every detail was perfect - beautiful rooms, a lovely building and the gardens were amazing. Dinner and lunch at the Argus restaurant were so memorable- the food was amazing and the waiters attentive and helpful with the wine list. Will definitely visit again and would highly recommend

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Diana C, Guest Relations Manager at Peppers Mineral Springs Retreat, responded to this review

Dear SuzyR1979, Congratulations on the celebration of your marriage! We are delighted that we were able to contribute to such a memorable occasion. I hope we will be welcoming you back for many years to come. More

Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night. Nice clean place, very friendly and helpful staff. Relaxing area surrounded by nature.Great place for a relaxing time I used the spa services which I loved! Great value for money!

Was this review helpful? Yes 1
Diana C, Guest Relations Manager at Peppers Mineral Springs Retreat, responded to this review

Dear ZoyaBib, Thank you for your lovely review! The Mineral Spa certainly is the ideal spot to take a break from it all. We hope we will be welcoming you back soon. More

Windsor, Australia
Top Contributor
51 reviews 51 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at peppers for one night to attend a wedding in Daylesford. I had planned on a massage, swim, or treatment the next day, but unfortunately the prices of the spa were just too expensive and I couldn't justify the cost. The room was nice enough, but there was no toothbrush or toothpaste provided. There was no blind or... More

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Diana C, Guest Relations Manager at Peppers Mineral Springs Retreat, responded to this review

Dear Lucylou_melbourne, Thank you for taking the time to post your review and we do hope you had a wonderful time at the wedding. We are sorry to hear you were not completely happy with your room. We would have welcomed the opportunity to show you a different room as we do take pride in the ability to rectify issues... More

Echuca, Australia
1 review
5 of 5 stars Reviewed March 9, 2014

We stayed for two nights at this immaculate resort and would stay again in the blink of an eye. Service in reception, restaurant and breakfast room very professional. The gardens are a delight and we send congratulations to the gardener. Well done, everyone.

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Diana C, Guest Relations Manager at Peppers Mineral Springs Retreat, responded to this review

Dear 191Keefy, Thank you for your review, our staff take so much pride in their service, including our gardener who has been working hard during these warmer months to make sure they stay beautiful. We do hope to see you again soon. More

Cleveland, Ohio USA
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 8, 2014

We stayed three nights in one of the 2-story villas with the bedroom/bath on the first floor and kitchen/living/balcony on the second floor. It was one of our favorite accommodations during our month's vacation in Australia. The gardens and grounds are beautifully maintained, and the staff was very professional and attentive. We ate in the restaurant two nights. Both dinners... More

Was this review helpful? Yes 1
Diana C, Guest Relations Manager at Peppers Mineral Springs Retreat, responded to this review

Dear Nancy G, Thank you for your comments, our Garden Spa Villa’s are very popular and so many people comment about how relaxing the balcony is on a quiet night. It’s the perfect place for a little “R & R”. Perhaps when you are next on this side of the world you might also like to visit our onsite Mineral... More

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2014 via mobile

Peppers Mineral Springs retreat is an absolutely beautiful hotel with exceptional staff. My husband and I spent two nights there, including our wedding night. The service we received from the moment we walked in was outstanding. The restaurant and retreat grounds took your breath away, we can’t wait to return.

Was this review helpful? Yes 1
Diana C, Guest Relations Manager at Peppers Mineral Springs Retreat, responded to this review

Dear ETemps, Congratulations again on your wedding and I am so glad to hear you enjoyed your stay. We wish you and your husband the most wonderful future together and look forward to welcoming you back for many anniversaries to come! More

Stanthorpe, Australia
1 review
5 of 5 stars Reviewed March 4, 2014

Our stay was a gift from family and we found it totally delightful. Our 'garden room' was comfortable, with a private sunny balcony. The garden is beautifully planned & well maintained. The public areas are attractive, with understated & creative decoration. The staff are professional, welcoming & helpful, which really contributed to our enjoyment of our stay. The restaurant was... More

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Diana C, Guest Relations Manager at Peppers Mineral Springs Retreat, responded to this review

Dear Dinie F, Thank you so much for your review, we are delighted to hear you had a wonderful stay and appreciate your lovely comments. We do hope to be able to welcome you back in the near future. More

Point Cook, Australia
1 review
2 of 5 stars Reviewed March 3, 2014

Pretty much as per Simone M comments - public areas excellent, room very poor and not worth best part of $400 per night. Room had cracked walls, random spare bed in it, very dark. Well below expectations. For that kind of spend, I'd expect wow... Not what we got. Breakfast good - grounds and bar good too.

Was this review helpful? Yes
Diana C, Guest Relations Manager at Peppers Mineral Springs Retreat, responded to this review

Dear Paul A, Thank you for your review, we are very happy you enjoyed the grounds and bar of the hotel. We are excited to have recently employed renowned sommelier Jeremy Shiell who has created our extensive wine and beverage lists for The Argus Dining Room and our Tipperary Bar. I am sorry we were unaware of your feelings about... More

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Additional Information about Peppers Mineral Springs Retreat

Also Known As:
Peppers Mineral Springs Retreat Hotel Hepburn Springs
Peppers Mineral Springs Retreat Hotel
Peppers Springs Retreat Hotel
Peppers Springs Retreat Hepburn
Address: 124 Main Road, Hepburn Springs, Victoria 3461, Australia
Location: Australia > Victoria > Hepburn Springs
Amenities:
Free Parking Restaurant Room Service
Hotel Style:
Ranked #2 of 4 hotels in Hepburn Springs
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Peppers Mineral Springs Retreat 4*
Official Description (provided by the hotel):
Originally built in 1935, what began as a guest house and country pub, has evolved into a romantically elegant, boutique hotel. The philosophy of Peppers Mineral Springs Retreat is a belief that everyone needs a calm, luxuriously comfortable and re-energising haven in their lives. Our Retreat creates this haven through the highest standard in accommodation, genuinely caring for guests, authentic healthy and healing cuisine, all with empathy for the surrounding natural, rural beauty. ... more   less 
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