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Peppers Mineral Springs Hotel

4.0 of 5 124 Main Road, Hepburn Springs, Victoria 3461, Australia
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Certificate of Excellence 2014
Peppers Mineral Springs Hotel
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Peppers Mineral Springs Hotel
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260 reviews from our community

Traveler rating
    117
    66
    39
    23
    15
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160
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Victoria, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

It was my partner's 30th Birthday celebration, so I decided to book in a tranquility package in the garden classic room a month before the date. Upon booking, the service manager emailed me if I had any special request, if it was a special occasion suggesting they are able to provide produce, chocolates, fruits and a bottle of bubbly to... More

Was this review helpful? Yes 1
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Carlos Y, Thank you for your review - we appreciate all feedback either critical or favourable as it helps us to identify areas that may need improvement. Your feedback is certainly not indicative of the kind of response that we usually receive and it is disappointing to hear that your stay did not live up to your expectations. It... More

Melbourne, Australia
Top Contributor
203 reviews 203 reviews
98 hotel reviews
430 helpful votes 430 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Peppers is a somewhat difficult accommodation to rate. The graceful old main building and gardens with sweeping views are both a pleasure. The guest library and opulent lounge are very inviting. The Argus Dining Room has delicious, inventive locally source food. We had a Springs Classic room which was on the first floor of the main building, no view or... More

Was this review helpful? Yes
Traralgon, Australia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

While the room left a few things to be desired, the overall experience was quite good. The Delux Spa room wasn't what we expected. It was smaller than we expected and some aspects need to be addressed. We applaud their environmental considerations in using "Super Saver" style lighting, but the result in the bathroom is quite dark. My wife needed... More

Was this review helpful? Yes 1
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Ken M, Thank you for your review, I am glad you had time to appreciate our lovely grounds/ gardens. They have been thoughtfully designed for guests to meander through and enjoy. Our gardener is meticulous in her efforts to keep them maintained for the enjoyment of all visitors. I am sorry to hear that your room was not to... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was lucky enough to be shouted the head-to-toe package at the mineral spa and it was the best spa experience I have ever had. Also the service we received at lunch in The Conservatory was perfect and the waitress was extremely attentive (but not annoyingly so). And the food...delicious!! The beetroot carpaccio I had never tried before, and am... More

Was this review helpful? Yes 2
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Gemma N, Thank you so much for your glowing review of our award winning Mineral Spa, it’s lovely to know that we are exceeding guest’s expectations. With regards to your lunch again we are happy that you enjoyed your experience. David Willcocks (our executive chef) does strive to keep the menu fresh, local and interesting; his food certainly is... More

Melbourne Aust
Top Contributor
71 reviews 71 reviews
35 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Peppers is looking a bit tired. The room decor is definitely aging and the rooms are distinctly dated. Our rooms (in the 240s) had no outlook, which is a pity considering the bush location. The rooms were large and the bed was very comfy, but seating was less than optimal. The bathroom was adequate. Lighting was very seventies. On the... More

Was this review helpful? Yes 1
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear LilAl, Thank you for taking the time to post your review. It is important to us to hear all feedback and would have loved the opportunity to rectify your concerns while you were staying with us. We are so pleased that you enjoyed the food in The Argus Dining Room. The lamb that you mention is from our own... More

Geelong
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 3, 2014

The terrace hotel room that I stayed in was delightful with a comfortable king size bed, a spacious bathroom with a large spa bath and views from the bathroom out to the Hepburn Springs. There was a large balcony with table and chairs also offering a lovely view to the hotel gardens and surrounding countryside. The room was spotlessly clean... More

Was this review helpful? Yes 2
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Jillie C, It is always our pleasure to welcome you back and I am delighted that we were able to make your stay comfortable and relaxing at this time. From all the staff here at Peppers we look forward to seeing you again very soon. More

Clitheroe
Top Contributor
173 reviews 173 reviews
98 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed August 30, 2014

Loved this place, really well fitted out and traditional. Menu was excellent, wines perfect and service great. A great place for a quiet getaway, nice quality throughout. Log fire roaring away in the dining room in winter. A definite return place.

Was this review helpful? Yes 2
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear jimmydash, Thank you for taking the time to post your generous comments. We are delighted that you enjoyed all aspects of your stay. We look forward to welcoming you back on your next visit. More

Contributor
18 reviews 18 reviews
7 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed August 26, 2014

I was fortunate enough to be whisked away on a romantic weekend. The rooms were beautiful, the location was tranquil, quiet and felt secluded. The Garden Spa room had a spa on the deck... bubbles, kookaburras in the trees, some light tunes and privacy - it was so relaxing. The buffet breakfast was perfect and the Argus restaurant was 5... More

Was this review helpful? Yes 3
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Alisha H, Thank you for your lovely review. I am glad that you enjoyed your stay in the Garden Spa room – with their spa outside on the private deck these are a favourite among many of our guests. It is wonderful to hear also that you enjoyed all our facilities to the full. We look forward to welcoming... More

Sydney Australia
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 10, 2014

I visited as a guest on a training course/ seminar. I expected high quality but still was blown away by the facilities. It is a beautiful high end property with unique charm and set up. Food is matching standard - we had both buffet lunches and table d'hotel dinners. Some of the dishes are right there fine dining. All ingredients... More

Was this review helpful? Yes 1
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear MysteryShopper71, Thank you for your review, our staff will be pleased to hear your feedback; they strive to exceed our guests’ expectations. We hope that next time you are able to experience the Mineral Spa which is a sanctuary for relaxation; our guests leave the Mineral Spa relaxed and re-energised. I am glad that you enjoyed your experience; we... More

Melbourne, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 10, 2014

Stayed lady night at Peppers and made full use of the facilities. Had a massage at the spa. Very relaxing. Had dinner in the the fining room, The Argus. Highly recommended. Much improved from when we were there a few years ago. Cooked breakfast definitely a plus. Used to disappointing pastries, toast and yoghurt at other similar places, so was... More

Was this review helpful? Yes 3
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Lean L, Thank you for your review, I am glad you enjoyed our property. Christian and Sam, our breakfast chefs, ensure only quality produce is used on The Conservatory breakfast menu - the fresh and poached fruits available on the continental buffet are handpicked from the hotel’s farm-Vale Hill. Thank you for your feedback, we look forward to welcoming... More

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Additional Information about Peppers Mineral Springs Hotel

Address: 124 Main Road, Hepburn Springs, Victoria 3461, Australia
Location: Australia > Victoria > Hepburn Springs
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Peppers Mineral Springs Hotel 4*
Number of rooms: 40
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Also Known As:
Peppers Mineral Springs Retreat Hotel Hepburn Springs
Peppers Springs Retreat Hotel
Peppers Springs Retreat Hepburn

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