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Peppers Mineral Springs Hotel

4.0 of 5 124 Main Road, Hepburn Springs, Victoria 3461, Australia
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Certificate of Excellence 2014
Peppers Mineral Springs Hotel
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Peppers Mineral Springs Hotel
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272 reviews from our community

Traveler rating
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    46
    24
    15
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20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Having read all the reviews I expected an average room which is an apt description. Very small. A little tired. Not a room you would want spend much time in. Knowing this, I enjoyed the stay. The spa is excellent. Common areas are large but at the same time cozy to sit in. The Conservatory bright and inviting. The Argus... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago NEW

The service was excellent. As soon as we arrived the friendly staff made us feel at home. My fiancé proposed to me here and the staff kept it a brilliant secret. The food was delicious and were very accommodating with his secret plans. Their knowledge of the area was second to none. We were to the Daylesford Lake and advised... More 

Was this review helpful? Yes
Melbourne
Contributor
12 reviews 12 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed 9th Jan for a birthday treat. At $475 a night it was more of a $250 a night room. The rooms are getting tired, as things do, and you don't get much for your money. You would expect a free mini bar and free papers in your room for the price we paid. Knowing Daylesford I went and got... More 

Was this review helpful? Yes 6
melboune
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I reviewed this hotel 1 year ago when I stayed on my wedding night. Explained then that they hadn't done anything particularly special, despite the $800 price tag for a 22 hour stay... They asked for the opportunity to change my mind, so went again for our 1st anniversary as we thought it would be nice to revisit the area... More 

Was this review helpful? Yes 4
Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

“Just read the other reviews they say it all”. This Hotel is a disappointment to the "Peppers" standards. 26-28 December 2014 We were surprised that we could make a booking at all at that time of year. (Now we know why). We had payed a holding deposit of 50% prier to arrival, and were made to pay the full amount... More 

Was this review helpful? Yes 5
David R, General Manager at Peppers Mineral Springs Hotel, responded to this review

Hi Wally E, Thank you for your review, we take all feedback seriously and appreciate the efforts you have made. As you are aware we have previously responded both verbally and in writing to your daughter and have appreciated her feedback also. One of the benefits of being a hotel is the ability to rectify issues as they arise during... More 

sydney
Contributor
11 reviews 11 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Peppers Mineral Springs offers an eclectic array of accomodation from hotel rooms to a Tuscan Villa that would house four couples. We stayed for two nights in a Garden Deluxe Spa. There is nothing deluxe about the room. While comfortable and clean it is akin to 4 stars. A bath tub ( which probably lends the Spa description to the... More 

Was this review helpful? Yes 2
Melbourne, Australia
1 review
3 of 5 stars Reviewed December 25, 2014 via mobile

My husband and I have stayed here a few times now and are usually really happy with our stay which is why we often return. We were really disappointed this time around for a few reasons. 2 years ago we stayed here Christmas eve. A very quiet time for the hotel as far as bookings go. There was only one... More 

Was this review helpful? Yes 4
Gippsland, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 7, 2014

"Peppers" We had an expectation of something special. Wrong ! We stayed in a Garden Room which I'm sorry but is so not what we would of expected, the room is tired very dated , cobwebs ,mould in shower cupboard door loose and seriously who fills a kettle up in the shower cause it dosen't fit under the tap in... More 

Was this review helpful? Yes 5
Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 28, 2014

We stayed in a Spa Villa for two nights to celebrate our anniversary. The positives: - the villa was extremely spacious with a gorgeous outdoor area including daybed, table & chairs and a lovely view. - very comfortable couches and great mini-bar. - immaculately clean - the bathroom was spotless and all surfaces gleamed - the enormous spa bath was... More 

Was this review helpful? Yes 5
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Kelwood, Thank you so much for your review, I really appreciate your feedback. Our Housekeeping team in particular is delighted with your comments, they work so hard to ensure each room is spotlessly clean for all our guests! I am so glad to hear you enjoyed the Mineral Spa, the Retreat area is a perfect way to relax before... More 

Geelong
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 23, 2014

Peppers charges at the higher end of the scale so there is an expectation that one will get peace and quiet in one's room. Do not book the 'deluxe spa rooms'. Well away from the main building they are made of tin - 4 flats per building. Who knows what our upstairs neighbours were up to at 1.00am but their... More 

Was this review helpful? Yes 4
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Christine A, Thank you for your feedback, I am sorry to hear that you did not find your room suitable. With so many different accommodation options we have something for everyone, and our reception staff would be very happy to help you with your choice in the future. I will certainly be investigating anything we can do to improve... More 

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Additional Information about Peppers Mineral Springs Hotel

Address: 124 Main Road, Hepburn Springs, Victoria 3461, Australia
Location: Australia > Victoria > Hepburn Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Peppers Mineral Springs Hotel 4*
Number of rooms: 40
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Also Known As:
Peppers Mineral Springs Retreat Hotel Hepburn Springs
Peppers Springs Retreat Hotel
Peppers Springs Retreat Hepburn

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