We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Peppers Mineral Springs Hotel

4.0 of 5 124 Main Road, Hepburn Springs, Victoria 3461, Australia
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
Peppers Mineral Springs Hotel
Professional photos View all
Browse nearby
Peppers Mineral Springs Hotel
Write a Review

265 reviews from our community

Traveler rating
    117
    69
    40
    24
    15
See reviews for
19
165
10
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • Any
English first
  • All months
    (265)
  • Mar-May only
    (65)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (61)
  • Dec-Feb only
    (73)
All months
Gippsland, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

"Peppers" We had an expectation of something special. Wrong ! We stayed in a Garden Room which I'm sorry but is so not what we would of expected, the room is tired very dated , cobwebs ,mould in shower cupboard door loose and seriously who fills a kettle up in the shower cause it dosen't fit under the tap in... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in a Spa Villa for two nights to celebrate our anniversary. The positives: - the villa was extremely spacious with a gorgeous outdoor area including daybed, table & chairs and a lovely view. - very comfortable couches and great mini-bar. - immaculately clean - the bathroom was spotless and all surfaces gleamed - the enormous spa bath was... More 

Was this review helpful? Yes 1
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Kelwood, Thank you so much for your review, I really appreciate your feedback. Our Housekeeping team in particular is delighted with your comments, they work so hard to ensure each room is spotlessly clean for all our guests! I am so glad to hear you enjoyed the Mineral Spa, the Retreat area is a perfect way to relax before... More 

Geelong
Contributor
20 reviews 20 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Peppers charges at the higher end of the scale so there is an expectation that one will get peace and quiet in one's room. Do not book the 'deluxe spa rooms'. Well away from the main building they are made of tin - 4 flats per building. Who knows what our upstairs neighbours were up to at 1.00am but their... More 

Was this review helpful? Yes
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Christine A, Thank you for your feedback, I am sorry to hear that you did not find your room suitable. With so many different accommodation options we have something for everyone, and our reception staff would be very happy to help you with your choice in the future. I will certainly be investigating anything we can do to improve... More 

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 4, 2014

My husband and I went there for my 70th birthday on 27th October. The little villa we stayed in was clean but very dark, the bathroom was cold as the window was kept open to let the shower steam out. Fortunately the bed was comfortable and there were cane chairs to sit in to watch tv if you wanted. The... More 

Was this review helpful? Yes 1
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Ladyhawke 1, I am so glad you enjoyed The Argus Dining Room, our Executive Chef David Willcocks and his team have worked very hard to produce unique and distinctive cuisine. The Argus Dining Room has recently been awarded one chef’s hat in The Age Good Food guide 2015. I have passed on your feedback to our Mineral Spa manager... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 3, 2014

We have been seriously looking forward to this getaway for some time. We stayed two nights Sunday and Monday in the Garden Spa Villa which is one of the nicer rooms split over two levels with the gas log fire. Overall it was very nice, all staff courteous and the dinner we had at the argus dining room was exceptional... More 

Was this review helpful? Yes
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Timmylo, Thank you for your review. We take all feedback seriously and will certainly be investigating the point you have raised. I would like to thank you for your feedback about staff, all are very dedicated to their jobs and will do everything they can to make our guests’ stay an enjoyable one. For next time may I suggest... More 

Melbourne, Victoria, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 17, 2014

It was my partner's 30th Birthday celebration, so I decided to book in a tranquility package in the garden classic room a month before the date. Upon booking, the service manager emailed me if I had any special request, if it was a special occasion suggesting they are able to provide produce, chocolates, fruits and a bottle of bubbly to... More 

Was this review helpful? Yes 5
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Carlos Y, Thank you for your review - we appreciate all feedback either critical or favourable as it helps us to identify areas that may need improvement. Your feedback is certainly not indicative of the kind of response that we usually receive and it is disappointing to hear that your stay did not live up to your expectations. It... More 

Melbourne, Australia
Top Contributor
204 reviews 204 reviews
98 hotel reviews
434 helpful votes 434 helpful votes
3 of 5 stars Reviewed October 5, 2014

Peppers is a somewhat difficult accommodation to rate. The graceful old main building and gardens with sweeping views are both a pleasure. The guest library and opulent lounge are very inviting. The Argus Dining Room has delicious, inventive locally source food. We had a Springs Classic room which was on the first floor of the main building, no view or... More 

Was this review helpful? Yes 1
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Galtons, Thank you for your review, I am so glad to hear you enjoyed our gardens, our gardener Casey works extremely hard and will be happy to hear this feedback. We really love our Stuart Rattle designed interiors, the library and lounge are the perfect place to relax with the company of yourself or others. I have taken your... More 

Traralgon, Australia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 2, 2014

While the room left a few things to be desired, the overall experience was quite good. The Delux Spa room wasn't what we expected. It was smaller than we expected and some aspects need to be addressed. We applaud their environmental considerations in using "Super Saver" style lighting, but the result in the bathroom is quite dark. My wife needed... More 

Was this review helpful? Yes 1
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Ken M, Thank you for your review, I am glad you had time to appreciate our lovely grounds/ gardens. They have been thoughtfully designed for guests to meander through and enjoy. Our gardener is meticulous in her efforts to keep them maintained for the enjoyment of all visitors. I am sorry to hear that your room was not to... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 23, 2014

I was lucky enough to be shouted the head-to-toe package at the mineral spa and it was the best spa experience I have ever had. Also the service we received at lunch in The Conservatory was perfect and the waitress was extremely attentive (but not annoyingly so). And the food...delicious!! The beetroot carpaccio I had never tried before, and am... More 

Was this review helpful? Yes 2
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear Gemma N, Thank you so much for your glowing review of our award winning Mineral Spa, it’s lovely to know that we are exceeding guest’s expectations. With regards to your lunch again we are happy that you enjoyed your experience. David Willcocks (our executive chef) does strive to keep the menu fresh, local and interesting; his food certainly is... More 

Melbourne Aust
Top Contributor
71 reviews 71 reviews
35 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed September 22, 2014

Peppers is looking a bit tired. The room decor is definitely aging and the rooms are distinctly dated. Our rooms (in the 240s) had no outlook, which is a pity considering the bush location. The rooms were large and the bed was very comfy, but seating was less than optimal. The bathroom was adequate. Lighting was very seventies. On the... More 

Was this review helpful? Yes 1
Diana C, Guest Relations Manager at Peppers Mineral Springs Hotel, responded to this review

Dear LilAl, Thank you for taking the time to post your review. It is important to us to hear all feedback and would have loved the opportunity to rectify your concerns while you were staying with us. We are so pleased that you enjoyed the food in The Argus Dining Room. The lamb that you mention is from our own... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Peppers Mineral Springs Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Peppers Mineral Springs Hotel

Address: 124 Main Road, Hepburn Springs, Victoria 3461, Australia
Location: Australia > Victoria > Hepburn Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Peppers Mineral Springs Hotel 4*
Number of rooms: 40
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Cheap Tickets, Orbitz, Priceline, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Peppers Mineral Springs Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Peppers Mineral Springs Retreat Hotel Hepburn Springs
Peppers Springs Retreat Hotel
Peppers Springs Retreat Hepburn

77 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (53)
Viewed
Hotel & grounds (16)
Viewed
View from room (4)
Viewed
Room/suite (13)
Viewed
Dining (5)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (13)
Viewed
Dining (5)
Viewed
Room/suite (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay