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Premier Inn East Grinstead

London Road | Felbridge, East Grinstead RH19 2QR, England
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Certificate of Excellence 2014
Premier Inn East Grinstead
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Premier Inn East Grinstead
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192 reviews from our community

Traveler rating
    87
    67
    25
    12
    1
See reviews for
61
57
14
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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  • All months
    (192)
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    (39)
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    (64)
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Peterborough, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Excellent. Stayed last night. Spotless, quiet, warm room. Lovely friendly staff. Excellent meals in the Star Inn the adjoining pub. Recommend to all. Price we paid £45 for a family room, which was spacious and comfortable. Only negative if you could call it that was bath mat was too small and floor ended up a bit wet.

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Reading, Berkshire, UK
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first time in a Premier Inn - and we were impressed with the cleanliness, comfort and excellent customer service. We stayed two nights for a friend's 50th birthday party nearby, and fitted in a trip on the Bluebell Steam Railway as well.

Review collected in partnership with premierinn.com

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Cardiff, Wales, United Kingdom
Top Contributor
50 reviews 50 reviews
46 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I did struggle to find this hotel (or should I say the sat nav) but on arrival the staff were very friendly and welcoming. The room was of good size and very comfy. Food in the pub opposite was fantastic and a great choice of ciders.

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Firstly I would like to express my delight that you had such an enjoyable stay with us at Premier Inn East Grinstead Premier Inn . We are glad that you enjoy the cider in the Star Pub. Thank you once again for your review we hope to welcome you back to Premier Inn in the future. Kind Regards... More

Merseyside
Top Contributor
150 reviews 150 reviews
20 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here after a long drive from Liverpool. The hotel is easy to find off the main road, has plenty of free parking on site. Check in was easy and the room was up to the usual premier in standard. Breakfast not as good as usual premier inn standard. The continental breakfast was not fresh croissants all in packets... More

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Thank you for taking the time to review your stay at Premier Inn East Grinstead. I am glad to hear that your stay was nothing less than what you expect from East Grinstead Premier Inn, We do strive for perfection when it comes to delivering excellent customer service and I am glad to hear that we were able to meet... More

Nice, France
Top Contributor
60 reviews 60 reviews
16 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 4 weeks ago

East Grinstead and the surrounds are a lovely part of England. We got an amazingly good deal on a family room for myself, wife and two kids. Restaurant/Pub is right next door, in the usual Premier Inn setup. Rooms were good-sized, clean and comfortable, ample parking right outside the hotel. This is unsecured parking on a main road, but don't... More

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Thank you firstly for taking the time to review your recent stay at Premier Inn East Grinstead. I am pleased to hear that we were able to make your stay as perfect as possible and appealing to your family at the Premier inn . I am very sorry about the wifi cost , whitbread are looking into this... More

Centre Region, France
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Large room, which was well sound proofed - not sure how pleasant it would be in the summer with the window open - lots of traffic noise from very early in the morning. Super new beds very comfortable. Helpful, friendly staff. We didn't eat in the next door pub so can't comment on breakfast or food.

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest Thank you kindly for taking the time to review your recent stay at Premier Inn East Grinstead. It is great to hear such lovely feedback about our bed as that we just had them fitted . Thank you kindly for your feedback and we look forward to seeing again in the future. Here is our direct line if... More

Evesham, United Kingdom
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 23, 2014

I visited this hotel when attending a family funeral. Helpful reception staff. As usual with a 2 storey Premier Inn there is no lift, which is a pain when you arrive with luggage! All premier Inn comfort factors were good(Bed, Bathroom etc)

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Thank you firstly for taking the time to review your recent stay at Premier Inn East Grinstead At east Grinstead Premier Inn we are committed to providing all our guest with a high level of service and comfort. Our staff try their very best to deliver a good impression of the brand wherever possible and I am happy... More

Vancouver, B.C.
Top Contributor
237 reviews 237 reviews
31 hotel reviews
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed October 7, 2014

We needed a basic room to stay in while we visited family in the area. This hotel fit the bill nicely. The room was large and the bed was comfortable. The room is well sound-proofed with a double window system, however, if you want to sleep with the window open (on the road side) it is quite noisy. The bathroom... More

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest Thank you firstly for taking the time to review your recent stay at Premier Inn East Grinstead. Sorry to hear that the exhaust fan had a very annoying high-pitched whine, I will get maintence team to have look into it . Here is our direct nember if you would like to book again 01342 326089 Kind Regards Nicola... More

Barton under Needwood, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 7, 2014

I stay in a lot of Premier Inn's around the country and I am starting to see a startling devide between the Premier Inn's based on their location. Any in the Midlands and North are very clean and possibly underused and any around London are dirty, overused and under manned. There never seems to be any middle ground and consistency.... More

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WhitbreadHotels, Online Customer Service at Premier Inn East Grinstead, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the... More

Dartford, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2014

Excellent hotel in a ideal location. The staff were very helpful and friendly. The food was excellent but best of all was the fantastic night's sleep in one of the most comfortable beds I've ever slept on. Just a brilliant stay.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Thank you firstly for taking the time to review your recent stay at Premier Inn East Grinstead I am pleased to hear that we were able to make your stay as perfect as possible and appealing to your family at the Premier inn we have just had all new bed fitted into our rooms about two weeks ago. Thank... More

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Additional Information about Premier Inn East Grinstead

Address: London Road | Felbridge, East Grinstead RH19 2QR, England
Phone Number:
Location: United Kingdom > England > West Sussex > East Grinstead
Price Range (Based on Average Rates): $
Number of rooms: 41
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Also Known As:
Premier Inn East Grinstead Hotel East Grinstead
Premier Inn East Grinstead West Sussex, UK

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