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Premier Inn East Grinstead

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London Road | Felbridge, East Grinstead RH19 2QR, England
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Premier Inn East Grinstead
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216 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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  • English first
  • French first
  • Any
English first
  • All months
    (216)
  • Mar-May only
    (53)
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Kent, United Kingdom
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My girlfriend and I stayed here may this year the staff was helpful very polite the room was clean and tidy stayed in the front could hear the traffic which was great the bathroom was clean and tidy there breakfast was great nice and hot have stayed at other hotels more expensive and not had the level of service that... More 

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Firstly I would like to express my delight that you had such an enjoyable stay with us at Premier Inn East Grinstead Premier Inn . Thank you once again for your review we hope to welcome you back to Premier Inn in the future. Here is our direct number if you would like to book again and we... More 

Senior Contributor
32 reviews 32 reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for two nights with our family of two adults and two two kids of 3 years and 14 months. Staff, well we met three different staff members during our stay, all three were extremely pleasant and helpful. Passing the time of day offering us help with gear and ensuring we had everything we needed. Easy 5 stars!... More 

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Firstly I would like to express my delight that you had such an enjoyable stay with us at Premier Inn East Grinstead Premier Inn . We are pleased that you enjoyed your stay and that you meet most of team. Thank you once again for your review we hope to welcome you back to Premier Inn in the... More 

Manningtree
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Good place to stay for one or two nights, clean and comfortable, although on a busy road we had a room at the back which was nice and quiet couldn't hear the traffic. Staff friendly and helpful. Breakfast at the Star Inn next door is reasonable. But don't recommend having dinner there, plenty of other places to eat

Review collected in partnership with premierinn.com

Was this review helpful? Yes
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Thank you firstly for taking the time to review your recent stay at Premier Inn East Grinstead It is great to hear such lovely feedback about the hotel, Im sorry that you had a bad Experience with the pub. I will pass your feedback to the The Star Pub Thank you kindly for your feedback and we look... More 

Cwmbran, Wales, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed here a few times now upon visiting East Grinstead,each time has been a memorable experience,lovely to be remembered by the ladies at reception. We've also visited with our 6yr old son,who was made very welcome and then on a separate occasion took along my 23yr old daughter. I can't wait to visit again later in the year.It's... More 

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Thank you firstly for taking the time to review your recent stay at Premier Inn East Grinstead It is great to hear such lovely feedback about the hotel and about Myself and Debbie will pass on the feedback to Debbie. Thank you kindly for your feedback and we look forward to seeing again later in the year.. Here... More 

Margate, United Kingdom
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night before flying from Gatwick and think as with most premier inn's they are good value. Room was really big and comfortable. Check in staff were really helpful and it is just down the road from the aph car park for gatwick. Wouldn't hesitate to stay here again before flying although I wouldn't eat at the... More 

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Thank you for your review. At Premier Inn we are committed to providing all our guest with a high level of service and comfort. We are disappointed that you were not entirely satisfied with the the star pub i will pass on your feedback to them. We hopefully look forward to welcoming you back again soon. Here is... More 

Loughborough, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

My first time at this Premier Inn and after a long journey I had a lovely friendly welcome. Check in was swift and the hotel delivered all you expect of a premier inn. Right next door to a chef and brewer! I would certainly use it again if in the area.

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Thank you for your review. At Premier Inn we are committed to providing all our guest with a high level of service and comfort. We are pleased that you are happy with your stay. We hopefully look forward to welcoming you back again soon. Next time you make your booking online please do not hesitate to call us... More 

Herne Bay, United Kingdom
Top Contributor
102 reviews 102 reviews
30 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed May 16, 2015

We have stayed here before the night before travelling abroad . The first time was great but the second time I felt the bed was uncomfortable. We thought we'd give it another go as we heard Premier Inn had changed their bed's, we are so pleased we did it was so comfortable!! We will go back to using this hotel... More 

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Firstly I would like to express my delight that you had such an enjoyable stay with us at Premier Inn East Grinstead Premier Inn . We are pleased that you enjoyed our bed we had the them all change at the being of the year. Thank you once again for your review we hope to welcome you back... More 

Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 9, 2015

this is the third stay at this Premier Inn over the past three years. The hotel is clean and comfortable. The Star Inn close by serves amazing food. Non plains here. Upon our return to the UK we will no doubt stay again for a couple of days before flying home.

Was this review helpful? Yes
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Firstly I would like to express my delight that you had such an enjoyable stay with us at Premier Inn East Grinstead Premier Inn . We are glad that you enjoy the Star Pub. Thank you once again for your review we hope to welcome you back to Premier Inn in the future. Here is our direct number... More 

Jersey, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 28, 2015

We have just returned from this hotel with a group of youth netballers. We arrived late on Friday evening from Gatwick and were welcomed by Jess on reception and had rooms close together which we had previously requested. Our rooms were adequate for 3/4 sharing although the showers are probably the worst we have ever had!! Unfortunately due to a... More 

Was this review helpful? Yes 1
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Thank you firstly for taking the time to review your recent stay at Premier Inn East Grinstead. We will pass the feeback to the pub about there team member, The maintence team have been inform about the showers. Here at premier inn we are very pleased that you enjoyed the stay. And look foward to see you again... More 

Ulyanovsk - Russia / East Grinstead, Sussex,England
Contributor
15 reviews 15 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 15, 2015

We stayed as a family in a family room. As always the rooms are clean and tidy, reception staff friendly and full of local information (not that we needed it after living in Grinstead for 40 years). The pub next door servers the very good breakfast, lunches and evening meals. We've stayed before and would stay again.

Was this review helpful? Yes
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Firstly I would like to express my delight that you had such an enjoyable stay with us at Premier Inn East Grinstead Premier Inn . We are glad that you enjoy the Star Pub. Thank you once again for your review we hope to welcome you back to Premier Inn in the future. Kind Regards Jessica Courtney Reception More 

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