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Premier Inn East Grinstead

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London Road | Felbridge, East Grinstead RH19 2QR, England
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Premier Inn East Grinstead
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Premier Inn East Grinstead
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210 reviews from our community

Traveler rating
    93
    77
    27
    12
    1
See reviews for
67
65
14
31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (210)
  • Mar-May only
    (50)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (43)
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Herne Bay, United Kingdom
Top Contributor
100 reviews 100 reviews
29 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed here before the night before travelling abroad . The first time was great but the second time I felt the bed was uncomfortable. We thought we'd give it another go as we heard Premier Inn had changed their bed's, we are so pleased we did it was so comfortable!! We will go back to using this hotel... More 

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Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

this is the third stay at this Premier Inn over the past three years. The hotel is clean and comfortable. The Star Inn close by serves amazing food. Non plains here. Upon our return to the UK we will no doubt stay again for a couple of days before flying home.

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Jersey, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have just returned from this hotel with a group of youth netballers. We arrived late on Friday evening from Gatwick and were welcomed by Jess on reception and had rooms close together which we had previously requested. Our rooms were adequate for 3/4 sharing although the showers are probably the worst we have ever had!! Unfortunately due to a... More 

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Ulyanovsk - Russia / East Grinstead, Sussex,England
Contributor
15 reviews 15 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 15, 2015

We stayed as a family in a family room. As always the rooms are clean and tidy, reception staff friendly and full of local information (not that we needed it after living in Grinstead for 40 years). The pub next door servers the very good breakfast, lunches and evening meals. We've stayed before and would stay again.

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Firstly I would like to express my delight that you had such an enjoyable stay with us at Premier Inn East Grinstead Premier Inn . We are glad that you enjoy the Star Pub. Thank you once again for your review we hope to welcome you back to Premier Inn in the future. Kind Regards Jessica Courtney Reception More 

London, United Kingdom
Top Contributor
354 reviews 354 reviews
65 hotel reviews
394 helpful votes 394 helpful votes
5 of 5 stars Reviewed April 12, 2015

Stayed there for four nights, and had a thoroughly enjoyable stay. Our welcome from Debbie and Derek on reception could not have been better. Their good-natured friendly banter made coming and going each day a pleasant experience. The rooms are standard Premier Inn, so you know what to expect, clean, comfy but basic. Our room (12) was situated at the... More 

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Thank you firstly for taking the time to review your recent stay at Premier Inn East Grinstead It is great to hear such lovely feedback about the hotel and about Debbie and derek i will pass on the feedback to themself.. Thank you kindly for your feedback and we look forward to seeing again in the future. Here... More 

Exeter, United Kingdom
1 review
5 of 5 stars Reviewed April 8, 2015

Small friendly and clean hotel offering spacious rooms, shower could be better as had low water pressure. Staff were helpful and attended to our needs throughout our two day stay. Nice pub adjacent serving a varied menu to suit our party's needs for an evening meal although could have had more staff on second morning at breakfast as were very... More 

Review collected in partnership with premierinn.com

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Thank you firstly for taking the time to review your recent stay at Premier Inn East Grinstead. We will pass the feeback to the pub and we very sorry that you did not enjoy your breakfast. Here is our direct nember if you would like to book again 01342 326089 Kind Regards Jessica Reception Team More 

Boston lincs
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 30, 2015 via mobile

Stayed at this premier inn while visiting friends. Stayed here before back in June and the young lad on reception remembered us from then. Lady in the morning was very nice as well can't remember her name. Clean rooms we had a room at the back this time nice and quiet. But I must admit I think Lenny Henry must... More 

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Thank you firstly for taking the time to review your recent stay at Premier Inn East Grinstead. We will pass the feeback to the pub and we very sorry that you did not enjoy your breakfast. Here is our direct nember if you would like to book again 01342 326089 Kind Regards Jessica Reception Team More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 30, 2015

I recently needed to stay overnight near East Grinstead and opted for the Premier Inn as they usually offer good value for money. I was a little disappointed this time as the cheapest flexible room available was £89. It was a typical Premier Inn and on arrival I had to ring the bell and wait a few minutes before someone... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Thank you for your review. At Premier Inn we are committed to providing all our guest with a high level of service and comfort. We are disappointed that you were not entirely satisfied happy with your stay. We hopefully look forward to welcoming you back again soon. Next time you make your booking online please do not hesitate... More 

sussex
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 17, 2015

Clean comfortable rooms. Star inn next door serves good breakfast in nice atmosphere. Staff friendly but seems to be a shortage of staff as had to wait at reception a while before anyone appeared bus service outside hotel good for visiting East grinstead

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EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Thank you firstly for taking the time to review your recent stay at Premier Inn East Grinstead Your feedback is very much appreciated as it enables us to improve standards. Thank you once again for your review. I very much look forward to welcoming you back again soon. Should you have any requirements please contact the hotel directly... More 

UK
Top Contributor
210 reviews 210 reviews
36 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed March 9, 2015

We stayed one night following an excellent visit wine tasting at Jilly Goolden's nearby Wine Room. We arrived early, way before checking-in but the helpful staff found a room that we could check into straight away. This is a typical PI, clean and comfortable and we enjoyed our stay.

Was this review helpful? Yes
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review

Dear Guest, Thank you firstly for taking the time to review your recent stay at Premier Inn East Grinstead It is great to hear such lovely feedback about the hotel. Thank you kindly for your feedback and we look forward to seeing again in the future. Here is our direct line if you need to book again 01342 326089. Kind... More 

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