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All 3 East Grinstead hotels

Felbridge Hotel and Spa

4.0 of 5 Hotel   |   London Road, East Grinstead RH19 2BH, England (Formerly The Felbridge Hotel)
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Felbridge Hotel and Spa
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Ranked #3 of 3 Hotels in East Grinstead
A recent review
5 of 5 stars reviewed 2 days ago
Lisa F London, England, United Kingdom
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669 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, England, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

My daughter and I stayed here last weekend as we attended the Gatsby doo Great fun Hotel staff were lovely a very helpful Room was great, love the welcome on the TV when you enter the room We had breakfast the next day and it also was very good

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UK
Top Contributor
82 reviews 82 reviews
25 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were heading to Brighton for a long weekend and though it would be nice to start the trip with a relaxing Friday afternoon in a spa. Found Felbridge Hotel and Spa on line and liked the look of the deal. I booked the visit on the phone and spoke to Sharon (who was excellent and extremely helpful). Overall the... More 

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London
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I phoned this hotel to see if I could book this Saturday as I was looking at a groupon deal. The person I spoke to said yes they had availability. SO I bought the offer. Then I phoned back, spoke to another person who took my voucher code and told me this Saturday had availability and I would have to... More 

Was this review helpful? Yes 3
Barnsley, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Me and my partner stayed here for one night before our flight from Gatwick airport. Upon arrival we parked in the onsite car park which isn't very well lit or secure, there are barriers however you can walk in and out freely and so long as no one is parked in the disabled bays you can even drive in out... More 

Was this review helpful? Yes 3
Hemel Hempstead, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Have used a few times before and standards have gone down considerably. Room spacious but very cold. Addition of an oil radiator! Made no difference. Last occupant had left safe in locked position and food in restaurant not cooked properly. Most staff do not have a good command of the English language. Car parking whilst on holiday means driving to... More 

Was this review helpful? Yes 1
VShrivastava, Manager at Felbridge Hotel and Spa, responded to this review

Dear Chris503869, We were very disappointed after reading this review and I am sorry for any inconvenience you may have experienced. Thank you for mentioning that the room was spacious. Unfortunately we had a last minute heating breakdown in 2 rooms so we had to use portable oil radiators as a temporary fix on the day so our guests suffered... More 

Southampton, United Kingdom
Contributor
19 reviews 19 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

First impressions of hotel was very pleasant, as reception area very modern and clean, checking in was quick and straight forward and staff were very helpful and friendly, we were also Informed we had been upgraded to a superior room. The room was very spacious and clean with a good decor. Good wash products and a good selection of coffee... More 

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VShrivastava, Manager at Felbridge Hotel and Spa, responded to this review

Dear Guest, Thank you for your time in writing this lovely descriptive review for the hotel. I was very pleased to read that you had such a lovely experience here at the hotel. We endeavour to keep high standards of cleanliness in all areas of the hotel and thrive to offer excellent service to all our guests which I was... More 

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As our flight was at 6.30 am we decided to stay here before flying from Gatwick Airport. We arrived two hours before check in and were given our room immediately. The room was very nice, clean and comfortable. Tea and coffee facilities. Bathroom very nice with excellent toiletries including bathrobes. These were perfect for using the swimming pool, steam room... More 

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VShrivastava, Manager at Felbridge Hotel and Spa, responded to this review

Dear Bedzzz, Thank you for taking your valuable time out in writing the review for the hotel. I am delighted to receive this 5 star review and glad that you liked all the hotel facilities. It will be my pleasure to share your great comments with the hotel staff members and we look forward to see you soon at Felbridge... More 

Royal Tunbridge Wells, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We returned for Christmas for the 2nd year and were not disappointed. Cannot praise the staff and management too highly ; they were always cheerful and seemed genuinely happy to be working there. The standard of the food and attention to detail was exceptional and the service was not only very efficient but also friendly and welcoming. The entertainment was... More 

Was this review helpful? Yes 1
VShrivastava, Manager at Felbridge Hotel and Spa, responded to this review

Dear DVT2015, Happy new year. What a terrific review. Thank you for sharing your excellent experience you had here on trip advisor. I am so glad to hear back that you had a wonderful Christmas here and it will be a great pleasure sharing your comments with hotel team. Its always great to hear back from the guests and we... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here before our flight to the Dominican Republic, We got a fantastic deal including purple parking. The staff were very welcoming and helpful. The room was just a standard room but was beautiful, Very clean and a big bathroom. We arrived around 8 due to traffic on the m25 so we were unable to use the spa but... More 

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VShrivastava, Manager at Felbridge Hotel and Spa, responded to this review

Dear Helana J, Thank you so much for writing such a brilliant review on the hotel and thank you for recommending us on trip advisor. Its always a pleasure to hear back from our guests that they enjoyed every part of the hotel. I hope you will have more time on your next stay to make a good use of... More 

Great Malvern, United Kingdom
Top Contributor
90 reviews 90 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for a course and was impressed by both the rooms and the spa- just the ticket when away on business. The gym was small but well appointed, the spa really very good. Food in the evening was passable and the service a little slow but elsewhere the staff were excellent- friendly and attentive in equal measure. Will be... More 

Was this review helpful? Yes
VShrivastava, Manager at Felbridge Hotel and Spa, responded to this review

Dear Guest, Thank you for your lovely review and I am glad that you had a good time at the hotel and loved our Chakra Spa. Its great to hear back that you will be staying with us again and we will look forward to that. Yours Sincerely Vikas Shrivastava Operations Manager More 

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Additional Information about Felbridge Hotel and Spa

Address: London Road, East Grinstead RH19 2BH, England (Formerly The Felbridge Hotel)
Location: United Kingdom > England > West Sussex > East Grinstead
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Felbridge Hotel and Spa 4*
Number of rooms: 120
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Also Known As:
Felbridge Hotel East Grinstead
Felbridge East Grinstead
Felbridge Hotel And Spa East Grinstead, West Sussex, UK

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