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BEST WESTERN Old Tollgate Hotel

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The Street, Bramber BN44 3WE, England
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BEST WESTERN Old Tollgate Hotel
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BEST WESTERN Old Tollgate Hotel
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288 reviews from our community

Traveler rating
    126
    115
    30
    11
    6
See reviews for
48
155
5
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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Worthing, United Kingdom
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

When we arrived at reception there were 3 members of staff - after standing there and being ignored we had to ask if we could be shown to our table of 6. The service was haphazard/ had to chase for drinks etc. the food is always excellent here but the day was let down by staff - (1 of which... More 

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Wallsend,England.
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

My colleague and I stayed at this hotel for three evenings recently and overall enjoyed the experience, The hotel is located in the small village of Bramber which is 4.5 mile to the west of Shoreham by the sea. The hotel sits opposite the remains of Bramber castle built around 1070 and next to that is the oldest post conquest... More 

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Contributor
19 reviews 19 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed a couple of nights including the busy mothers day Sunday lunch . Booking was easy and managed to get a fair price. Nice staff and all very polite and attentive to customer needs. Despite Mother's Day volumes there was good organisation and our wait was only 15 minutes before we could be seated . Rooms were clean although a... More 

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Maggie P, General Manager at BEST WESTERN Old Tollgate Hotel, responded to this review

Dear Dinosue May I thank you for taking the time to write your fantastic review. I am delighted to read that you thoroughly enjoyed your stay and I will pass your comments regarding the staff back to them personally. We hope to see you again soon and please check our website for best available rates and our latest special offers.... More 

Canterbury, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

This is a beautiful hotel, well situated in the pretty village of Bramber. Not far from the South Downs or the seaside it is an ideal base for exploring the delights of West Sussex. The staff are always helpful, breakfasts are lovely and the hotel is always clean and organised. We're looking forward to going back again soon.

Review collected in partnership with Best Western GB

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Maggie P, General Manager at BEST WESTERN Old Tollgate Hotel, responded to this review

Dear Deborah W Thank you for choosing to stay with us again. It is always a pleasure reading reviews such as yours and I shall pass your comments back to my team. We shall look forward to seeing you again soon. kind regards More 

Stevenage
Contributor
16 reviews 16 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 2 nights whilst attending a family funeral and will remember this hotel for it's carvery style dinner. It was excellent having a self service starters cold counter which offered a large selection of cold meats and cold fish dishes. I have only experienced a better buffet but that was in Singapore ! On to the mains counter... More 

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Maggie P, General Manager at BEST WESTERN Old Tollgate Hotel, responded to this review

Dear GrandadTelboy Many thanks for your '100% +' review - I am delighted that you enjoyed your stay and hope to see you back again very soon. Please check our website for our latest special offers. kind regards More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was very spacious and very clean, crisp white sheets, spotless bathroom. The food in the Carvery is varied, well cooked and brought to the table by friendly staff. The hotel is located in a beautiful part of the Sussex countyside. The only slight downside is the bar selection is not great, although they did have a superb local... More 

Was this review helpful? Yes 1
Maggie P, General Manager at BEST WESTERN Old Tollgate Hotel, responded to this review

Dear Bumbybugs3 Thank you for choosing to stay with us and for taking the time to write your review. We do aim to source all of our produce locally including the real ale - glad you enjoyed it. Hope you come back again soon. Please check our website for the latest special offers. kind regards More 

Solihull
Top Contributor
146 reviews 146 reviews
32 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed on a Friday night prior to a football game against Brighton (less than half an hour to the seaside). Lovely welcome at reception. Our room was in an annex opposite and was a nice typical hotel room with very comfortable bed and great to have tea & coffee with biscuits too. Slightly disappointed that the heating had not been... More 

Was this review helpful? Yes 2
Maggie P, General Manager at BEST WESTERN Old Tollgate Hotel, responded to this review

Dear NottinghamRed We always appreciate when our guests take the time to post a review - thank you. I will pass your comments regarding the heating to our housekeeping team. We shall look forward to seeing you again soon. kind regards More 

Norfolk, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel on several occasions including our wedding weekend, have always enjoyed staying here, a bit of a disapointment this time as we were given a room with the kitchen bin below our bedroom window, this was resolved and we were moved to another room, overall it was a nice break.

Review collected in partnership with Best Western GB

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Maggie P, General Manager at BEST WESTERN Old Tollgate Hotel, responded to this review

Dear Sandy Thank you for posting your review. We do take our guests comments seriously and I apologise that the bin was in sight - I am pleased to say that our new bin area has now been completed. We hope you choose to stay with us in the future. kind regards More 

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