My room was without heating. Called reception four times and the fifth was with a manager who said they will bring a portable heater but had to wait another 20 minutes (in addition to the 2h that I was already there). During our business meal, as soon as we had our last mouthful a lady waiter would ask 'have you... more

Stayed here for one night on an overnight stop over for business. Have to say that it is a hit in the Best Western chain, and recommended for a stop over of a night or two. Welcome was ok, more quick and efficient than anything. The hotel has 4 floors of rooms, and has lift access to all floors. From... more

We found our stay at this `Premier` hotel did not quite live up to expectations. Check in was hassle free, although the receptionist asked us twice if we had stayed there before, suggesting that she was an auto-pilot and really didn’t care what our answer was. Our room seemed to be miles from reception and we were disappointed that it... more

This is a large souless hotel with a large free car park attached. There are an incredible number of meeting/conference rooms and the hotel offers airport parking packages. As a result parking is at a premium. Check-in was friendly and efficient. Our room was on the 3rd floor and was of a good size with all facilities present. The bathroom... more

My husband and I stayed at Yew Lodge the night before our flight to Brittany from East Midlands Airport. We payed the princely sum of £80 for their airport package (discounted through my work,usually about £110) For this we got a nights accommodation,breakfast,a weeks parking and transfers to and from the airport. As it was a chain hotel we weren't... more

Nice hotel friendly staff. Very near west midlands airport with planes flying low and noislily overhead.Very small pool with lots of children, I think perhaps local as the club is for non residents also.The room was clean and nicely decorated but unfortunately small uncomfortable beds. The bar was fine good service and nice cold wine. Breakfast was usual british fayre... more

We arrived for our overnight stay and were welcomed by the friendly staff. My daughter and i had booked an overnight stay with a spa day the following day. Doing this enabled us to get an extra half days use of the spa area. We had full use of the spa facilities and joined the bums n tums classbefore our... more

A one-night stay at the Yew Lodge was long enough to be able to state that this hotel is a 'gem of a find'. A clean, comfortable room, friendly and very helpful staff puts this hotel on our short list to revisit for a longer stay. The only downside was the expensive menu, even in the leisure club bar. All... more

My daughter & I have just enjoyed a one night spa break at Yew Lodge. I cannot praise this hotel highly enough and the highest praise must go to the staff. From Reception, Bar, Restaurant, Management, Leisure and Beauty, all the staff we encountered were cheerful, welcoming, professional and polite. They all went out of their way to do that... more