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Hilton East Midlands Airport

4.0 of 5 Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
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Hilton East Midlands Airport
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Hilton East Midlands Airport
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839 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nottingham, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

We had our Christmas Party in the Pavillion Room. The waiting staff were very attentive and pleasent. On arrival Carlos was very good and helpful. The only down side was that the disco was in a small room.

Review collected in partnership with Hilton Hotels & Resorts

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Harwich
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

One floor of the hotel has been renovated - the others desperately need to be done. One elevator isn't working. The hotel is rather tired. However the management and staff are very focused on customer service and do their best to please.

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managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest Thank you for giving us your feedback and also for mentioning the team's focused approach to customer care. While we aren't the newest hotel in the market, we try doubly hard to ensure that our hospitality is second to none. I am delighted to confirm that we have already completed the scheduled refurbishment of our bedrooms. On the... More 

Berlin, Germany
Top Contributor
58 reviews 58 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This trip was my first experience with Hilton and I had high expectations after an excellent experience with the Hampton Inn in Derby. However I was very disappointed. 1) This 'airport' hotel is 5 miles from the airport and very hard to reach. They charge you a whopping £10 each way for their shuttle bus. 2) I booked the shuttle... More 

Was this review helpful? Yes 1
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest Thank you for contacting the hotel directly to give us your feedback, this is appreciated. We have taken your criticism on board and have also shared with the team so they can understand where you are coming from regarding the transfers. We run a very tight ship and ensure all of our guests have a hassle free experience.... More 

Derby, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Everything was ok apart from the towels in our room,they all had a strong smell of tobacco and was extremely off putting.We did raise this with reception upon departure.This was our first experience with The Hilton and to make matters worse we were on the road for 5 hours trying to reach this hotel.Due to road works and very poor... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Westport, Ireland
Top Contributor
172 reviews 172 reviews
105 hotel reviews
162 helpful votes 162 helpful votes
3 of 5 stars Reviewed 1 week ago

A brief overnight before a flight - we arrived on a Saturday night to very loud music in the bar area as a party was in full swing. We were given a room a distance away on the other side of the hotel and heard no noise when trying to sleep so that worked. The hotel is in the process... More 

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managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you for posting your review on Trip Advisor; sincrely appreciate your constructive comments and am happy to say that the rooms refurb is scheduled for completion this weekend. Thank you also for mentioning the breakfast; it is one of our highlights and well received by everyone. Look forward to welcoming you back again. kind regards More 

NOTTINGHAMSHIRE
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I have had the pleasure to have organised our surgery Christmas party 6 Dec 2014. From the start to the finish, the events staff have been so, so helpful. Carrie and Sue , have had the patients of saints. The party was great, the staff excellent, helpful, & friendly. The overnight stay perfect, would have party there again. So a... More 

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managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you for reviewing our hotel on Trip Advisor and also for mentioning the staff for their friendliness and helpfulness. We are delighted that you enjoyed your Christmas do and look forward to your next visit. kind regards More 

London, United Kingdom
Top Contributor
116 reviews 116 reviews
36 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff were helpful and polite on check-in. The hotel had nice welcoming feel perhaps in part due to the lovely Christmas decorations. The room was very good for the price at £134/night including breakfast except for the real rip-off of £14.99 per 24hrs for W-Fi. It is well overdue that Hilton provided FREE internet access as do so many other... More 

Was this review helpful? Yes
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you for your feedback; this is sincerely appreciated as it allows us to introspect and improve our servcie in line with our guests expectations. Thank you also for your constructive feedback; this has been taken on board and the concerned department HOD has been informed. We are really grateful for your appreciation of our in room amenities;... More 

Doncaster, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

not the easiest hotel to find, but worth it when you get there, reception staff very helpful, booked for night for early travel from east mids airport. the evening meal i had booked was well worth it, the drinks a little expensive though, room large and well equipped decent shower and little extras in bathroom a nice touch, bed comfy... More 

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managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you for giving us your feedback about your park and fly experience. We're happy that you had a good holiday and look forward to welcoming you back again. kind regards More 

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Held our Xmas conference here yesterday. Conference for 20 people. Facilities excellent and staff went out of their way to make the the day successful. Food was great. Evening function also very good and enjoyed by all. I was upgraded to a suite and it was lovely and spacious, very comfortable and well appointed. This is the 3rd conference we... More 

Was this review helpful? Yes
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you so much for your review and also for giving us a 5 star rating; we're over the moon especially as yours was on of our first Xmas functions; that's got us off to a very good start. Look forward to welcoming you back again. kind regards More 

Lancaster, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

Asked for quiet room, was put at the side of the lift which announced its arrival all night, and above a disco that went on till the small hours. Food in the restaurant was very expensive and the way it was served left a lot to be desired more like 1 star. Ordered the salmon £17 came as a salmon... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you for giving us your feedback; this is sincerely appreciated as it helps us introspect, make changes when required and upgrade our services to meet and exceed our guests expectations. Your specific feedback about the room allocation has been taken on board; please accept our apologies for the inconvenience. Also your comments about the dining experience is... More 

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Additional Information about Hilton East Midlands Airport

Address: Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
Phone Number:
Location: United Kingdom > England > Derbyshire > Castle Donington
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton East Midlands Airport 4*
Number of rooms: 152
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Also Known As:
Hilton East Midlands Airport Hotel Castle Donington
Hilton Hotel Derby
Hilton Derby
Derby Hilton
Hilton East Midlands Airport Castle Donington, United Kingdom
Hotel Style:
#2 Luxury Hotel in Castle Donington
#3 Family Hotel in Castle Donington
#4 Romantic Hotel in Castle Donington

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