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Hilton East Midlands Airport

Certificate of Excellence
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Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
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Hilton East Midlands Airport
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Hilton East Midlands Airport
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953 reviews from our community

Traveler rating
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    81
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Easy parking, quick check in and early in the morning transfer to the airport and smooth transfer back to the hotel at the end of the holiday. Minibus driver had carpark exit tickets at hand, so no hanging about waiting to get ticket or car keys.

Review collected in partnership with Hilton Hotels & Resorts

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Top Contributor
70 reviews 70 reviews
50 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Ideal for business. The room was large, well-equipped and comfortable although the dark wood fitted furniture is starting to show its age. The service was friendly and helpful and if you've got a BT Openzone contract there's no need to pay for the hotel's wifi service. One minor grumble: a pretty good room service meal was spoiled by a bunch... More 

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managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Enandem, Thank you for reviewing our hotel on TA and also for giving us your constructive comments on our establishment. This is sincerely appreciated as it allows us to introspect and improve our service and facilities to meet our guests expectations. We are aware that we are not the newest hotel in the market and determined to make a... More 

Yorkshire
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed as a family of 4 with two small children for 1 night which including our parking and transfers to the airport. As many people have stated it's very difficult to find, we went about 30 minutes out of our way as we turned off at the wrong place, our sat nav couldn't find the address and ended up... More 

Was this review helpful? Yes 1
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Itsneverdullinhull Thank you for reviewing our hotel on TA and for giving us feedback about our hotel and facilities. Your comments about the difficulty in getting here is valid and we accept that the postcode does not work entirely - this is because the postcode is not just for the hotel but for a much larger area and depending... More 

Sheffield, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

We enjoyed our stay at the Hilton even though it was only overnight. We used the car parking facilities while we flew on holiday and the collection service from the airport to take us back to the car was excellent. We would definitely use this hotel and service again

Review collected in partnership with Hilton Hotels & Resorts

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managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear G M Thank you so much for reviewing our hotel on Ta and also for giving us a 5 star rating; this is greatly appreciated along with your vote of confidence and recommendation. We are delighted that enjoyed your stay, especially that the park and fly worked well for you. Thank you for choosing to stay with us and... More 

Lincoln, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked the park and stay, mystery package and were very excited to be staying at The Hilton. We stayed the night before flying . We were told when booking that breakfast was included, I even rang the national telephone number a few days before as we had an early start. We were told the hotel provided a buffet breakfast... More 

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managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Jane S, Thank you for giving us your feedback; at the outset to be honest I am unsure about whether you have erroneously reported about The Hilton East Midlands Airport Hotel since the information you have provided does not tally at all with what we have on offer. None of our park and fly packages include breakfast because we... More 

Notts
Top Contributor
79 reviews 79 reviews
31 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited for a Spa Day with Afternoon Tea on a Living Social deal. We were welcomed by a friendly lady who showed us to the Spa and the staff there were also as friendly. We were asked to fill in forms and the gentleman behind the desk explained everything to us and gave us towels. Upon entering the pool... More 

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managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear NottsHappygirl, Thank you so much for reviewing our hotel on TA and also for giving us such wonderful feedback on our Spa facilities and service; this is sincerely appreciated. We are delighted that you have had a brilliant experience and we look forward to welcoming you back again. Thank you again for choosing the Hilton East Midlands. Kind regards... More 

1 review
2 of 5 stars Reviewed 1 week ago

terrible hotel to find, sat nav does not get you to this address , but they don't warn you of this, no sign posts, if you miss the hotel it takes you 10 miles to get back to it, im a recent visitor to the Hilton group and this is definitely the worst experience.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear 529barrym, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. I know you spoke at length to James about this and we have received your feedback and once again reviewed how we can improve on this for our guests.... More 

Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for one night a couple of weeks ago for my friends birthday night out in Nottingham. Excellent value. Really nice decor inside too. I upgraded up to the deluxe room which had a few extra touches like small bottle of wine, nuts, bath robe and slippers. Bed was extremely comfortable, right temperature too. Although the hotel is situated... More 

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managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear AdamG1993 Thank you very much for reviewing our hotel on TA and also for giving us a 5 star rating; this is sincerely appreciated. We are delighted that you enjoyed your stay with us and grateful for your recommendation. Thank you again for choosing to stay with us and we look forward to welcoming you back again. Kind regards... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very comfortable, smart and clean. What really stood out was the lovely service from ALL staff, in all roles, and the adaptations made for our child with additional needs. Helped reduce the stress of a trip to the airport. Our fussy eaters found things they liked on the restaurant menu and we all felt relaxed. The pool and jacuzzi are... More 

Was this review helpful? Yes
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Fiona T Thank you so much for reviewing our hotel on TA and also for giving us a 5 star rating; this is very much appreciated. We're delighted that your enjoyed your experience here, especially the service from all staff; this is our hallmark tradition - we receive all our guests as our personal guests and strive to ensure... More 

London, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Location This place is in some kind of Sat-nav blind spot, the staff are aware of this, yet management does not notify its customers that this location will not be picked up by a Sat-Nav. We were lost, for hours driving in circles as the Sat-Nav, on both of our phones and a solo device could not pick it up!... More 

Was this review helpful? Yes
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Leanne and Neil Thank you for giving us your feedback regarding your most recent experience at our hotel. At the out set please accept our apologies that your experience did not meet with your expectations; we're extremely sorry that you were unable to locate the hotel and can fully understand that this then marred the rest of your experience... More 

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