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Hilton East Midlands Airport

Certificate of Excellence
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Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
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Hilton East Midlands Airport
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1,002 Reviews from our TripAdvisor Community

Traveler rating
    375
    363
    134
    86
    44
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226
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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    (256)
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Ilkley, United Kingdom
5 of 5 stars Reviewed yesterday NEW

An excellent modern hotel with every need apparently well catered for. Meeting up with family members was so convenient in the bar and breakfast areas. Road access was very simple. Staff were very helpful and could not do enough for us.

Review collected in partnership with Hilton Hotels & Resorts

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Barnsley, South Yorkshire
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

efficient check in. The rooms are large and comfortable with no noise from airport. Meal at night was delicious with excellent service and the transfers to and from airport first class. Will certainly use again when travelling from East Midlands.

Was this review helpful? Yes 1
birmingham
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel is certainly excellent in all departments. we could find no faults. If any improvement can be suggested then maybe the restaurant menu could contain less bar type food. The food quality is excellent. we will certainly go back.

Was this review helpful? Yes
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear bookbham Thank you so much for reviewing our hotel on TA and also for giving us a 5 star rating; this is sincerely appreciated. We're delighted that you enjoyed your time here and found the food quality excellent. Thank you also for your suggestion about the menu; we welcome guest feedback. Thank you for choosing to stay with us... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We only stayed here for a few hours in the night due to flying at 4am. Such a comfy stay and very large rooms !!it is extremely clean and also they give you a kettle tea/coffee and biscuits in your room !

Was this review helpful? Yes
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear zoe1714 Thank you for reviewing our hotel on TA and also for giving us a 5 star rating; this is sincerely appreciated. We're delighted that we met your expectations; thank you for summing up your experience in one word - 'Wow' We look forward to welcoming you back again. Kind regards Sue Cave General Manager More 

Boston, United Kingdom
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very welcoming staff, good room and taxi service into the airport. Every thing went according to plan. Good car parking for our holiday, On our return taxi waiting to take us back to hotel. The duty manager was very helpful.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear busylady261144 Thank you so much for reviewing our hotel on TA and also for giving us a 5 star rating; this is sincerely appreciated. We're delighted that you had a wonderful holiday; that's what we do best - take the hassle out of the holiday and give our guests a refreshing experience. Thank you for choosing to stay with... More 

United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

We had to stay at the hotel at the last minute due to illness after flying back from holiday and the staff were incredible. The night manager went out of his way to accommodate us and helped make our stay as comfortable and stress free as possible. The member of staff managing the breakfast was very kind and understanding. We... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear James C Thank you so much for reviewing our hotel on TA and also for giving us a 5 star rating; this is sincerely appreciated. We're absolutely delighted with the full marks you've given us for excellent customer service; this means a lot for us and our Night Manager has been recognised for his courtesy and caring service to... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

The staff were helpful and aimed to make our stay as comfortable as possible. Staff helped us arrange the transfer to airport and were bright and bubbly. Definitely a great choice to travel the night before

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear LauraG0112 Thank you so much for reviewing our hotel on TA and also for giving us a 5 star rating; this is greatly appreciated. We're delighted that you enjoyed your stay and that you found our staff engagement par excellence. We look forward to welcoming you back again. Kind regards Sue Cave General Manager More 

Leeds, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Conveniently located 5min drive from the airport. Worth noting that there are several other hotels within walking distance of the airport. Plenty of parking (£5 per night for guests, much higher charges if just visiting). I had a deluxe room on third floor overlooking the M1 slip road so zero view! Room is fantastic. Tv, large double bed, sofa bed,... More 

Was this review helpful? Yes
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Carolinevc1 , Thank you for reviewing our hotel and also for giving us your feedback; this is sincerely appreciated as it allows us to introspect and improve our standards in line with guests expectations. Thank you for mentioning the lovely large room and all the amenities, including the deluxe extras and we're happy that the comfort cooling was of... More 

Woking, United Kingdom
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I recently stayed here for three days, along with a number of colleagues and it was a pleasant stay. The hotel rooms are very nice, with air conditioning and the facilities are all very good (swimming pool, on-site bar/restaurant, plenty of parking etc..). Staff are very helpful and it's very clean/tidy. My only real negatives are that the restaurant is... More 

Was this review helpful? Yes
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear DP791812 Thank you for reviewing our hotel on TA and also for giving us your detailed feedback; this means a lot to us and allows us the opportunity to improve our service and facilities. We're grateful for your constructive feedback about our restaurant pricing and options; we do review this on a regular basis and keep the pricing in... More 

Wales
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Travelling to Florida from East Midlands early morning - stopped over at Hilton with parking at Long Stay 4 - Not the easiest hotel to find - route planner not quite right - The road system is fairly unusual on the way to the airport - but if you double back on your self from the roundabout its on the... More 

Was this review helpful? Yes
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Jacck Thank you for reviewing our hotel on TA and also for describing us as the perfect stop over hotel; I'm happy we were able to meet your expectations. Thank you for choosing to stay with us and we look forward to welcoming you back again. Kind regards Sue Cave General Manager More 

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