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Hilton East Midlands Airport

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Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
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Hilton East Midlands Airport
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Hilton East Midlands Airport
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925 reviews from our community

Traveler rating
    333
    346
    128
    76
    42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Just back from a two day stay. Evening meal and breakfast very nice. Clean room, friendly staff and good facilities. A great location however the Entrance can be difficult to locate due to junction crossing and postcode / satnav not taking you direct to hotel.

Was this review helpful? Yes
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you for giving us your feedback on TA and for also for a good review; this is sincerely appreciated. Thankfully the current roadworks is almost over and access restrictions by the Highways Agency is now down to the bare minimum. The hotel is located on the A50 slip road can be accessed from either the Junction 24... More 

Derby, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked to use the spa and gym for the day with afternoon tea. From start to finish the staff were great and nothing was too much trouble. Clean changing rooms, good gym and really nice pool, jacuzzi, steam room and sauna to relax in. We didn't book any beauty treatments as we wanted to spend time together but the... More 

Was this review helpful? Yes
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you so much for reviewing our hotel on TA and for giving us a 5 star rating. We're delighted that you had a fabulous experience at the Spa on your day out and grateful to you for mentioning the facilities. Look forward to welcoming you back again. Kind regards More 

Solihull
Top Contributor
147 reviews 147 reviews
33 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Checked in late so only comment is about breakfast as room was good sized, comfortable bed and good night's sleep. Seated at breakfast with orange juice then tea & coffee served promptly. Eggs cooked to order - poached, fried etc. Excellent food selection with beautiful fresh fruit - grapefruit, melon, oranges, etc. Would have been nice to have had some... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you for reviewing our hotel on TA and also for giving us a 5 star rating; this has been gratefully received especially your feedback about the breakfast experience. Thank you for staying with us and we look forward to welcoming you back again. Kind regards More 

south yorkshire
Contributor
15 reviews 15 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

we stayed here at Easter for one night as we had an early morning flight at 6.30am. It was very convenient for parking. We had a ground floor room and despite trying to get an early night it was impossible due to the corridor noise. We ate in the restaurant, ok food if a little expensive, there was a useful... More 

Was this review helpful? Yes
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you so much for sharing your feedback about your park and fly experience on TA and also for your vote of confidence. We look forward to welcoming you back again. Kind regards More 

Reading, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is good, the staff are helpful, the location is good, the pool very nice, the rooms have been decorated but the furniture has not changed much. My only comment is for a airport hotel I find it strange that you cannot get breakfast before 07.00. On a previous stay I raised this with the manager who said I... More 

Was this review helpful? Yes
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you for sharing your experience on TA; this is sincerely appreciated as it allows to introspect and improve our services to meet our guests expectations. Allow me to apologise for any inconvenience over the breakfast timings; our full English Buffet breakfast starts at 0700 but there is a room service continental fare that is available from 0430.... More 

Sheffield, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here one night unwillingly because of a very early morning flight from EMA. Close to M1. Staff on reception more than welcoming, made sure the children were able to have a quick swim in spite of our late arrival. Rooms clean and comfortable with good firm beds and nice toiletries. Personal early morning call. Bar snacks and drinks ok... More 

Was this review helpful? Yes
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you for giving us your feedback of your experience during your stay with us on. We're happy that we were able to make an unattractive early morning flight situation a lot better for you. Thank you for appreciating our staff especially the reception team and also for mentioning the amenities and services available. We look forward to... More 

Crewe, United Kingdom
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I often stay here when working in the area. The facilities are of a good standard although the evening restaurant food is limited. Best avoiding the school holidays as there tends to be a lot of families staying waiting for flights. There has been a lot of modifications to the nearby junction of M1/ A50 and while these are going... More 

Was this review helpful? Yes 1
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you for giving us your feedback; this is sincerely appreciated especially as we welcome our guests views and endeavour to meet all of our guests expectations. The Highways agency have been improving the roads outside the hotel and have made some pretty incredible modifications to ease the congestion at the Junction 24 roundabout. Thankfully though this has... More 

Doncaster, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Just had a fabulous mid week break at Hilton East Midlands. Did the stay, play and explore adventure break. We were with another family and we found the hotel staff to be very friendly, helpful and the service amazing for an airport hotel. We had both breakfast and evening meals at the hotel and the quslity was fantastic. A very... More 

Was this review helpful? Yes
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Mrs Sidebottom, Thank you for giving us your feedback on TA and for giving us such an enthusiastic review together with a 5 star rating; this is most welcome and has our flag flying high. We're delighted that you enjoyed your stay and able to take away a memorable experience. We're grateful for your recommendation and look forward to... More 

Chippenham, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night with a large group of friends and family. The staff couldn't be accommodating enough when we called the hotel and ask if we could have rooms next to each other. The room was lovely and big with lots of space, we particularity liked that there was plenty of tea and coffee provided including peppermint tea.... More 

Was this review helpful? Yes
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you for giving us your feedback of your experience at our hotel; this is sincerely appreciated as it allows us to introspect and improve our service in areas where we believe that we should be doing a great job. We're sorry that your dining experience was not up to our usual standards and have taken note of... More 

Whitefield, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night at this hotel and was very pleased with the excellent customer service. Breakfast was very nice as expected. The ability to select the room and check in online was also great. It was like selecting your seat on the plane :). Gym was fairly well equipped and the pool was okay as well. As we are gold... More 

Was this review helpful? Yes
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Guest, Thank you for reviewing our hotel on TA and for your feedback about the facilities. We're delighted that you enjoyed your stay and in particular the digital check in experience; yes it is quite like choosing a seat in an aeroplane but with way more leg room :-) Thank you for staying with us and look forward to... More 

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