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Premier Inn East Midlands Airport

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Herald Way | Pegasus Business Park, Castle Donington DE74 2TC, England
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1 room 1 guest
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Premier Inn East Midlands Airport
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554 Reviews from our TripAdvisor Community

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    302
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    48
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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Farnham, United Kingdom
Level Contributor
31 reviews
9 hotel reviews
1 of 5 stars Reviewed 2 days ago NEW

Avoid this one at all costs unless you want to spend the night in a room that is doing it's best to compete with a pizza oven, no working air conditioning, didn't sleep a wink. To be fair, when we complained, they offered to suspend the room charge which we gladly accepted.

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Saltburn-by-the-Sea, United Kingdom
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

We have stayed many times as a halfway point between the airport and home when we return from holiday and have always enjoyed the hotel, especially the breakfast. We stayed on 21st August for one night. Our room was like an oven, we contacted reception and were informed the air conditioning wasn't working and hadn't been for 3 months, due... More 

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Dorset
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A clean, comfortable room, friendly staff and a nice freshly cooked breakfast, but on the downside we were so unbearably hot that we couldn't sleep. The window's opening is very restricted and the air con/heating unit in the room had been decommissioned. Apparently new air con is to be installed in September, and it really is needed. However, I'm still... More 

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Nottingham, United Kingdom
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

The premier inn is the same as all the others in appearance it the staff here were the best we'd encountered. We were very early for check in but the receptionist and head housekeeper were very accommodating and sorted out room out for us. The only negative would be that the rooms were very hot.

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Shropshire, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

the air con was broken and i was not made aware of this , provided with a very noisy fan which still didnt cool the room down so i had to have the window open then of course had the noise from outside . also i thought it was wrong being charged for parking

Review collected in partnership with premierinn.com

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Reading, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Not hot outside but the bedrooms were far too warm to get any sleep. Air con units in rooms decommissioned over a year ago and not replaced. Staff/management clearly know there is a problem as there is a fan in each room and a sheet in a sleeve on the bed that says 'Too hot? instead of the duvet try... More 

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1 review
1 of 5 stars Reviewed 1 week ago

Air conditioning not working so rooms way too hot to sleep in, was awake all night. To be fair they didn't charge me when i complained and were well aware of the problem, staff were very understanding and realised that a good nights sleep was never an option with room tempature over 40 degrees, give or take,) certainly felt that... More 

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1 review
1 of 5 stars Reviewed 1 week ago

First time stay, they did not even tell me that A/c is not working until I heard some one say to the staff. not very helpful in many things. some of the staff did try. breakfast was ok not worth the money but only option if you running late

Review collected in partnership with premierinn.com

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Management response:

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell short of your expectations. Please be assured that your feedback is very much appreciated as it enables us to improve standards. We hope... More 

Kingston-upon-Hull, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Worst night ever spent in a hotel. No air con. was provided with a fan. Had to leave window open, road noise awful. Booked room for two adults and two children, was given room with a double bed only. When I went back to reception and told them, I was asked if I was sure there wasn't a sofa bed... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes
WhitbreadHotels, Online Customer Service at Premier Inn East Midlands Airport, responded to this review

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a relaxed stay in a comfortable environment and I apologise that on this occasion we failed to provide this. I would like the opportunity to investigate further and will be in touch with you shortly. Please... More 

Yorkshire, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here the night before download festival as we didn't want to drive 4hrs to the festival the next day. We've stayed at many premier inns and I have mixed feelings on this on. The staffs attitude towards the festival goers was extremely rude and ignorant. Just because someone is wearing a band t-shirt does not give anyone the right... More 

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