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All 5 Newby Bridge hotels

Whitewater Hotel & Leisure Club

4.0 of 5 Hotel   |   Lakeland Village, Newby Bridge LA12 8PX, England
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Whitewater Hotel & Leisure Club
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74%
Ranked #3 of 5 hotels in Newby Bridge
A recent review
5 of 5 stars reviewed today
City_break_fan Newcastle upon Tyne, England
  • Reviews (428)
  • Photos (205)
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428 people have reviewed this hotel

Traveler rating
    188
    127
    69
    24
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60
235
5
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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English first
Newcastle upon Tyne, England
Contributor
18 reviews 18 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed today NEW

We didn't even stay here but visited a couple of times for meals and drinks as a couple of family members were staying here. The location is fabulous - right by the river and there is outdoor seating overlooking it. It's so peaceful and relaxing - especially this year when the weather has been so good. We didn't use the... More

Was this review helpful? Yes
Great Eccleston, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed today NEW

We have been visiting the Whitewater for the past 4 years that we have had a cottage at Backbarrow and find the staff in the bar very frustrating, The service behind the bar is very poor with no senior supervision, the staff are very young and lack training. On my visit last week I stood at the bar for 2-3... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here in June this year fot ny partners birthday and it was so lovely and peaceful. The hotel is in a great location the views were lovely. The reception staff were helpful and always ready to assist and answer any questions. Breakfast was good too great selection and the waitresses were second to none! So helpful polite and... More

Was this review helpful? Yes
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear reviewer, On behalf of the whole team at the hotel I thank you for the positive review you posted. We are pleased you enjoyed your stay and for commenting on the positive experiences and attentive staff. We hope to welcome you back to the Whitewater hotel again, and as a gesture we will be happy to discount our published... More

Cambridge, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We've stayed here for three nights and it was a great stay overall. From the room was spacious, clean and had a great view. The gym was excellently furnished (all you need to do your workouts) and the swimming pool and spa facilities top class. We stayed for our anniversary and my wife's birthday. We enjoyed every bit of it.... More

Was this review helpful? Yes
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear reviewer, Many thanks for taking the time to share the experience you had with us on the TA forum and for the great 5 star review. We welcome your comments and are pleased that you and your wife enjoyed your stay with us. Your comments will be passed on to the staff too. As a thankyou gesture and in... More

glasgow
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This is the most wonderful hotel in the lakes , great location , Beautiful looking building sitting right on the river , lovely little waterfall right outside our window surrounded by the fells , truly amazing , arrived at the reception and the receptionist was so bubbly and friendly , everything was ready for us , our room was lovely... More

Was this review helpful? Yes
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear Paula D, Many thanks for taking the time to share your experience with us on TA and for the perfect 5 star score! It is always pleasing to read when guests have enjoyed their stay as that is all we aim to do! Your comments will be passed on to the team whom I am sure will appreciate the... More

Wakefield, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked this hotel as an engagement present for my brothers sister. It was a surprise weekend for them, I booked online and spoke to the hotel direct to say this was a gift for somebody else. I gave the hotel my card details for payment! When my brothers sister came to check out they had to pay as they... More

Was this review helpful? Yes 2
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear Katie L, We were sorry to read this review, and believe the hotel manager has since made contact with you. It was an unfortunate error on the part of the hotel and for that we apologise. On the positive side your guests were very happy with their stay from the feedback we received from them. Regards, The Whitewater Hotel More

Chester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived on Friday afternoon (4th July), very friendly young lady on the desk, welcomed us with a smile! Rooms were big, fabulous views and spotlessly clean. We spent an hour or so in the pool and used the sauna, spa bath etc, all really clean etc with lovely staff. Had evening meal in the Dolly Blue Grill/Bar (mixed grills) which... More

Was this review helpful? Yes
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear reviewer, Many thanks for taking the time to share your experience you had with us on the TA forum and for the great 5 star review. We welcome your comments and are pleased that you enjoyed your stay with us. As a thankyou gesture and in the hope we will see you again, if you call the hotel direct... More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived on Friday afternoon (five ladies) booked in and were given keys to our rooms, two adjoining rooms which was lovely because we felt like we where altogether. We where a little peckish after a few bottles of champers ;) and decided we needed some nibbles, we rang room service and asked for some crisps or nuts, to put... More

Was this review helpful? Yes 2
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear reviewer, Thanks for taking the time to post this review and for the positive & constructive comments. Your points have been noted. We hope to welcome you back to the Whitewater hotel again, and as a gesture we will be happy to discount our published price to you by a further 15%. For any future booking if you contact... More

Ulverston, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 22, 2014

Booked into the restaurant for a birthday meal for my wife and I on Saturday night. As we were local we were not using the accommodation, just the Riverside Restaurant. Despite living in the area or he last 5 years, we had never been to the restaurant before, and had not really heard any experiences from our neighbours, but decided... More

Was this review helpful? Yes 1
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear Reviewer, Many thanks for taking the time to share your experience with us on TA and for the 4 star score. Your comments will be passed on to the restaurant team and we will take note of those. We hope to welcome you back to the hotel again. The menus change frequently and we also offer a more informal... More

Annan, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 13, 2014

Dinner (chicken salad) was tasty when it arrived one hour and 10 minutes after it was ordered. 2 hours from request to receipt of an iron and ironing board. Breakfast awful, coffee and toast arrived 10 minutes after I had eaten the poor attempt at cooked bacon and the mush that was masquerading as scrambled eggs (there was no-one around... More

Was this review helpful? Yes 1
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear Gordon, We are really sorry your experience with us was not great and for the delays with the service we provide. We appreciate your comments and will take them on board. Thanks for choosing to stay with us this time. Apologies and Kind Regards, The Team at the WW Hotel More

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Additional Information about Whitewater Hotel & Leisure Club

Address: Lakeland Village, Newby Bridge LA12 8PX, England
Location: United Kingdom > England > Cumbria > Lake District > Newby Bridge
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Whitewater Hotel & Leisure Club 4*
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Also Known As:
Whitewater Hotel And Leisure Club
Whitewater Hotel & Leisure Club Newby Bridge, Lake District

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
38

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