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Whitewater Hotel & Leisure Club

Lakeland Village, Newby Bridge LA12 8PX, England
Hotel amenities
Whitewater Hotel & Leisure Club
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A recent review
3 of 5 stars reviewed today
eduardandkate Todmorden, United Kingdom
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501 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Todmorden, United Kingdom
Top Contributor
91 reviews 91 reviews
27 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed today NEW

We went here as a treat for massages, to spend some time in the spa/pool and then we had afternoon tea. The hotel was nice but not the best in the area, the staff were very good and more than helpful and nothing was too much trouble. The pool area was ok but the changing rooms were very small but... More 

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Senior Contributor
30 reviews 30 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed on a 3 night groupon deal and what a fab deal. Lovely hotel , very friendly staff . Upgrade to a river view room well worth it . All areas of the hotel are very clean and the dolly blue bar where the meals were served is modern and busy , we were told there was no need to... More 

Was this review helpful? Yes 1
Durham, United Kingdom
Top Contributor
165 reviews 165 reviews
54 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here as it has great access to the south lakes safari park. We booked a family room and got a great deal for a Sunday evening. The hotel is very welcoming and very well organised. Our room had a classic view over the waterfalls which was very dramatic under the weather conditions. The room was very warm, double... More 

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

we have just returned from a 2 night getaway at white water, this is a return visit last time we managed to get weekend away without the kids again! we stayed here in 2012 and the food was excellent then as it was this week the restaurant is fabulous. The staff are very attentive and pleasant. We feel the only... More 

Was this review helpful? Yes 2
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear reviewer, Many thanks for returning to the WW Hotel and for the positive comments. We are continually in a programme of rooms maintenance and refurbishments, but we will look at these shortfalls you mention and fast track the room within the current programme. Thanks for this constructive feedback. Should you decide for another return visit we will be delighted... More 

Cumbria, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I used the leisure facilities in the Cascades section and spoke to Lucy, Shirley and Hannah. They were really helpful, polite and smiley and could not do enough for you. I would really recommend using the facilities if you're staying as they are clean and there is a good variety of things to do (especially on a rainy day).

Was this review helpful? Yes 5
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear Evie W, Many thanks for your positive comments and feedback. Your review will be passed to the team whom I am sure will appreciate the read and your feedback. Kind Regards, Guest Relations at WW Hotel More 

West Kirby, United Kingdom
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent three nights here as birthday treat from my better half we ate in the blue dolly restaurant ,it was good pub grub by Brakes caterers I know this because as the room was sot hot, we had to have the window wide open,(yes in February)the delivery lorry parked outside our window at 7.30 am the chiller unit was working... More 

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pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear reviewer, Thanks for taking the time to post this review and for the positive comments. As we have seen this crop up a couple of times now we will speak to suppliers about where to park whilst making deliveries. Sorry about the unsolicited wake up calls! We hope to welcome you back to the hotel again in the future,... More 

coventry
Contributor
11 reviews 11 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

arrived on Wednesday 18 Feb for a 3 night stay utilising a Groupon deal which offered MASSIVE discount and was sceptical as to why such a discount was offered. no need to worry as the hotel is fantastic - it's location, the quality of the hotel and more importantly the quality of every member of staff in the hotel, who... More 

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pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear Markyb3, Many thanks for posting this comprehensive review and for the great 5 star score, we really appreciate this and your positive comments and are pleased that you and your family enjoyed the stay and the facilities on offer. We will pass on your review to the staff who will be pleased with the read! We hope to welcome... More 

Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited this hotel as part of a very good groupon deal which included 3 nights including 2 evening meals in the dolly blue bar. Room was huge and obviously a family room even though there were only 2 of us ! It was very clean and had better than the usual coffee and tea making facilities. Toiletries in the bathroom... More 

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pickle2014, Public Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear reviewer, Thanks for taking the time to post this review and for the positive comments. We hope to welcome you back to Whitewater again, and as a gesture we will be happy to discount our published price to you by a further 15%. For any future booking if you contact the hotel direct and quote your TA pseudonym we... More 

Contributor
20 reviews 20 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I found the offer for afternoon tea online including a treatment and use of the facilities and thought it looked good value. So me and my friend booked it for my birthday. On ringing to book two weeks before the abrupt receptionist answers and then passed me through to someone else to make my booking who I then again had... More 

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pickle2014, Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear reviewer, I offer you my apologies for the shortfalls you mention in your review. As you say, we do feel that the offer represents great value for money, but this is only when the service reflects the expectations; clearly there were some issues this time which we will work on to rectify. Thankyou for your constructive criticism and once... More 

Richmond. North Yorkshire
Top Contributor
51 reviews 51 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Visited this hotel over a weekend. Can say that our room was lovely,large and clean. All staff were helpful and friendly. Public areas were clean and well maintained. As a family we felt that the main bars were sadly lacking in atmosphere and more staff would have been helpful.We ate in the Dolly Blue bar which was your average pub... More 

Was this review helpful? Yes
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review

Dear reviewer, Thanks for taking the time to post this review and for the positive comments. I would like to comment that although irons and ironing boards are not supplied in each room, we do supply them upon request. We hope to welcome you back to the hotel again, and as a gesture we will be happy to discount our... More 

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Additional Information about Whitewater Hotel & Leisure Club

Address: Lakeland Village, Newby Bridge LA12 8PX, England
Location: United Kingdom > England > Cumbria > Lake District > Newby Bridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Whitewater Hotel & Leisure Club 4*
Number of rooms: 38
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Also Known As:
Whitewater Hotel And Leisure Club
Whitewater Hotel & Leisure Club Newby Bridge, Lake District

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