I made a flying visit to the western lakes on business and chose to stay here overnight primarily because of location, however I'm very pleased I did. The building and grounds are lovely, the room was clean and well equipped - lots of plug sockets which is always a bonus! The staff, particularly, were very friendly and welcoming and really... More

My girlfriend and I came to the hotel for a quiet weekend break. The staff at the hotel accomodated us to the best of their ability and room upgrades and general service were what you would expect at a 4/5 star operation. The grounds and hotel were very well maintained and suited our requirements perfectly. Facilities, upkeep, staff and service... More

Our Rambling Club took the entire hotel for the weekend. Facilities were good - we had a lovely suite looking out over the gardens. General decor was good and the staff were brilliant - courteous and helpful.It must have been a culture shock for them to have 50+ guests descend on the dining room for meals at the same time... More

We were part of a walking group who took the whole hotel for a weekend, for the staff this meant we all wanted feeding at the same time yet they were all pleasant and helpful and I heard no complaints from anyone.The room we had was large with a four poster bed seperate bath and shower and was clean and... More

I thought Faulty towers was filmed in Cornwall no Whitehaven I stayed at the hotel and would never again wished i had stayed in my car window falling out bed to small room only fit for single not double shower usless managment none existing listerned to sanaflow toilets all night mattress was a bed of springs no sockets to plug... More

we stayed there on valentines night .... our room was lovely but on the afternoon the couple that were next door 2 us but situated above us arrived & played loud music we couldnt hear ourselves talk my husband let the reception staff know & she did go & have a word & they turned it down a bit but... More

Having read the previous reviews, don't recognise the hotel from them. There has been lots of decorating going on and it is really really nice: relaxing, quiet (except for birds), fabulous views, beautiful garden, good food (bar), excellent friendly staff and very reasonably priced. We will definitely be going back and recommending More

Booked this hotel in February for a stay in June because we were attending my nephews wedding and needed somewhere in Cleator to stay near to church. Six weeks later the hotel contacted me to say they had cancelled my booking as there was no longer any availability due to a group booking. Now I am struggling to find anywhere... More

Stayed one night on business in room 9. Arrived at 22.20 to find the bar being closed despite residents being in there. The receptionist left and we sat in the corridor to finish the beer we had. The room was cold due to the window being open and in a very poor state of repair. The bed was damp and... More