Its all very well saying you get what you pay for...but that's no excuse for not providing clean, comfortable rooms, with functional facilities. On the face of it things look ok, but look closer and the place is in dire need of a deep clean and some of the staff need to visit a charm school. I didn't have a...
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Dear Guest
Thank you for your positive comments. It was a pleasure to read, especially with favourable comments regarding the staff.
As you expressed we are value for money and we hope to see you return in the future.
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stayed here for 1 night after picking up a car i bought i did,nt fancy the 3 1/2 hours back home and it was my hubby,s birthday so it made sense to stay over night we had a quick check in and was really surprised...the room was fab very clean i was expecting a dump as read some reviews but...
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Dear Guest
Thank you for your positive comments. It was a pleasure to read, especially with favourable comments regarding the staff.
As you expressed we are value for money and we hope to see you return in the future.
More
I paid on average £18 per night. This was a staging post to visit local area. I think its more suitable for urgent short stays or airport transit. I would not recommend it for a holiday. The hotel is very dated and been left behind in terms of standards. I was suprised to see the hotel uses keys. I was...
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This hotel gets a lot of bad press, not least from any of the Stockport locals we mentioned it to. However, we thought it was exactly what we would expect considering the price we paid (£39 for 2 nights!). It is clean, warm and a place to lay your head at night. The rooms are pretty shabby, the furniture is...
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Dear Guest, lets start with the facts regard tittle tattle from local people. The hotel had a well publicised problem more than 5 years ago under a different regime. Since then we have come a long way and so has the overall product of the hotel, although it still needs work as in any other business. Only 4 bedrooms out...
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I booked this through holiday extras. There was a mistake in the booking as we had puchased it to include parking but the hotel knew nothing about our parking. When we arrived the staff had no idea where the "secure car park" was (despite our instructions saying the hotel would give us directions and a voucher for the car park)....
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Dear Guest. I am well aware of this complaint as I have already sent comments into the agent. Quite simply, the error is nothing to do with the Hotel however we tried our best to help at the time. The facts are as follows. On arrival the client had paperwork from the agent stating that we had vouchers for a...
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A double room costs £59 and to be fair for that you don't expect luxuries.
Positives - staff polite
bed comfy
shower warm and powerful
nice big car park
Negatives - bar shuts in the afternoon???
you have to pay £4 extra per person to use leisure facilities (this was not mentioned when we booked)
room not very clean
needs...
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Dear Guest, thank you for your positive comments regarding the hotel. Most people check in from 4 PM onwards and therefore we only open the bar from about 5pm onwards. If we know there are early arrivals or functions then we open the bar earlier. Company policy on instruction of the Chairman is an additional £4.00 for use of the...
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I have booked hotel thru Britannia website, which take a shadow payment from my card. I came and stay for 2 nights, before third night I came to the hotel, and I have been welcome by GM, who said I am not welcome anymore in this hotel as they have problems with my CC. I has not agree, then I...
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Was travelling on business in Stockport and stayed 1 night midweek (Jan 2012). The room was clean, spacious and had Tea/Coffee facilities and all I could have wanted.
Also, helpful front desk on the local area.
Booked online, the price was excellent and will be booking for another night next month.
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Dear Guest
Thank you for your positive comments. We believe that the hotel is excellent value for money and we always have very good offers available.
We look forward to you returning in the near future.
Thank you
General Manager
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I stayed at this hotel for a convention. Nice clean room, decent breakfast and plenty of it, friendly staff throughout. Reception were helpful in recommending a place to eat nearby. For the price, this is a good bet.
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Dear guest
Thank you for your comments. I was pleased to see that you were happy during your time with us. When you are next in the Hotel perhaps you would try our 3 course dinner which is less than most pubs main course.
We look forward to you returning In the future.
Thank you
General Manager
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Stayed here for 3 nights. Food was ok but did tend to get dried out under the lamps for the evening dinner. The breakfast was brilliant. Staff were friendly and helpful. What was surprising was the price of drinks, they had special offers on bottles of wine which was a brilliant idea and kept us very happy!!!
All in all...
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Dear Guest
I was pleased to see that overall you enjoyed your visit to the hotel. We hope that you return in the near future.
Thank you for taking the time and trouble to write with your comments.
General Manager
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