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All 1 Sandbach hotels

Chimney House Hotel

4.0 of 5 Hotel   |   Congleton Road, Sandbach CW11 4ST, England
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Chimney House Hotel
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Ranked #1 of 1 Hotels in Sandbach
A recent review
5 of 5 stars reviewed 3 days ago
fayedhussain coventy
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303 reviews from our community

Traveler rating
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    83
    61
    48
    47
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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coventy
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Me and my work colleague stayed at the chimney house hotel just off the M6 and 20mins from Manchester airport. We booked 2 double bedrooms inclusive of dinner bed and breakfast. The staff were friendly and welcoming. The food was delicious. Kitchen staff went out of their way to help my dietary requirements for dinner and breakfast. Parking and wifi... More 

Was this review helpful? Yes 1
Cheryl H, Director of Sales at Chimney House Hotel, responded to this review

Dear FayedHussain. Thank you for taking the time to review your recent stay at The Chimney House Hotel, It was a real treat to read your experience was to your expectation. I will certainly share those comments with the team and I am quite sure they will be equally pleased. Thank you again and our best wishes for 2015. Kind... More 

Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 1 week ago

Me and my partner stayed at this hotel to get away for a night. When it came to eating, we were told we can't sit in the restaurant as a coach was due in. We also went to the bar and I ordered a rosè wine but received a white, which I wasn't to impressed about. The staff need proper... More 

Was this review helpful? Yes
Cheryl H, Director of Sales at Chimney House Hotel, responded to this review

Dear LucyB, Thank you for taking the time to review your recent stay with us. We do accept sometimes we dont always get things right as I am sure you understand human error occasionally happens, however this should not of happened. We will take on your comments and hopefully you will visit us again soon so we can offer you... More 

Ruthin, United Kingdom
Top Contributor
76 reviews 76 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Quite a nice hotel and fairly quiet. The room was good and the breakfast buffet was plentiful but nothing special. The overall décor needs to be freshened up a bit and the general standard of house keeping is sadly lacking. The breakfast area was in need of a thorough clean, dust and polish.

Was this review helpful? Yes 1
Cheryl H, Director of Sales at Chimney House Hotel, responded to this review

Dear AndrewP, Thank you for taking the time to write your comment about the hotel, this is so important to us as hoteliers as this enables us to act on and put things right that much more quickly. Please be rest assured that your comments have been taken seriously, and that we have and will continue to make changes for... More 

Shifnal, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited the Chimney House Hotel for afternoon tea on our way back from a weekend in the Lake District, we had booked in advance,. On arrival we were expected and shown to our table, the sandwiches and cakes were delicious, I read previous poor reviews on Trip Advisor and did not what to expect, however my experience was positive... More 

Was this review helpful? Yes 2
Cheryl H, Director of Sales at Chimney House Hotel, responded to this review

Dear TerryS, Thank you for leaving such positive feedback with regards to your recent booking for afternoon tea, we are delighted you enjoyed. We do hope to see you again in the future and our best wishes for Chistmas and New Year. Kind Regards, More 

London, United Kingdom
Top Contributor
73 reviews 73 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

here for a wedding and it's been a nice stay, breakfast nice, rooms ok, need a bit of work with the finishing touches, there must have been a leak in bathroom as the roof a bit patchy. The main area /restaurant/reception is very nice but when u head rooms bit dated need some work, cracked glasses, paint work needed. But... More 

Was this review helpful? Yes 1
Cheryl H, Director of Sales at Chimney House Hotel, responded to this review

Dear Waynemw, Firstly thank you for taking both the time and the trouble to write your review on the hotel. I am really sorry to hear that your stay did not meet your expectations. The hotel is now owned by a private hotel group who will certainly invest a lot of time in training programmes and will implement cross training... More 

Horsham, United Kingdom
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was a hotel of contrasts. The room i stayed in was an executive room. Good size, and very clean. However the hot water was virtually non existent and the shower appalling (something clearly the management knew about beforehand but failed to tell me). Had dinner in the restaurant with friends. Food was poor, cold and meat tough. Should have... More 

Was this review helpful? Yes
Cheryl H, Director of Sales at Chimney House Hotel, responded to this review

Dear Chippy123, Thank you for taking the time comment with regards to your recent stay, I am sorry to hear we didnt quite meet your expectations. Should you visit us again please do contact the hotel duty manager and I will ensure you are looked after. Kind Regards, More 

Sandbach, United Kingdom
Top Contributor
90 reviews 90 reviews
37 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Service levels were good. We also had a couple of European guests staying and they had the rough end of the draw in terms of room quality. It transpired that some rooms are awaiting some improvement - I would note this when booking. The food is good, the website incidentally needs refreshment as is not that user friendly. We are... More 

Was this review helpful? Yes 1
Cheryl H, Director of Sales at Chimney House Hotel, responded to this review

Dear CarricktoRome, Thank you for taking the time to review your recent stay at The Chimney House Hotel and I am sorry to hear we did not fully exceed your expectations. We are aware that a number of rooms are a little tired but the good news is that in the New Year these will be brought up to a... More 

Senior Contributor
26 reviews 26 reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Traditional afternoon tea!! For me it was a great disapoiontment from start to finish.No Victoria sponge or fancies,instead 2 pieces of carrot cake,two brownies and two shortbread biscuits topped off with a small scone..the botton layer consisted of six finger sandwiches.The tea plate had some mustard on and i was expected to eat my scone from this,the plate was exchanged... More 

Was this review helpful? Yes
Cheryl H, Director of Sales at Chimney House Hotel, responded to this review

Dear Grizzly123, Thank you for taking the time to review your recent visit to the Chimney House Hotel and may I apologise for your disappointment with your afternoon tea reservation. Please be assured that we have many afternoon tea bookings and the quality and quantity offered is highly received, however its not to say we always get it right. We... More 

Wallsend, United Kingdom
Top Contributor
142 reviews 142 reviews
14 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed November 17, 2014

Were do i start describing our stay at this hotel in a "family" room. The carpet was thread bare in many areas, numerous cracks in the ceiling, unpainted woodwork, quilts to small for the beds, one of beds was a very uncomfortable camper bed, the view from the room was over the generator which hummed all night,plug by bed was... More 

Was this review helpful? Yes 1
Cheryl H, Director of Sales at Chimney House Hotel, responded to this review

Dear PamSteve091, I am sorry to learn your recent stay with us was not a comfortable experience and appreciate the time you have taken to leave your comments on tripadvisor. We are aware that a small percentage of our bedroom stock requires a little attention but the good news is we are in the process of a refurbishment programme, with... More 

Baildon, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 17, 2014

I stayed at this hotel for the night of Saturday 15 November 2014. The hotel is situated very close to the motorway network & is in a lovely setting. The staff were very friendly & my room was excellent in every respect - functional, clean, warm, with the hospitality tray containing good quality beverages & biscuits. In view of the... More 

Was this review helpful? Yes 2
Cheryl H, Director of Sales at Chimney House Hotel, responded to this review

Dear Brenda L, Thank you for submitting your review on the Chimney House Hotel, it is a real pleasure to receive such positive feedback, and all the team at the hotel send their sincere thanks! We do hope to see you again soon. Kind Regards, More 

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Additional Information about Chimney House Hotel

Address: Congleton Road, Sandbach CW11 4ST, England
Location: United Kingdom > England > Cheshire > Sandbach
Price Range (Based on Average Rates): $
Hotel Class:4 star — Chimney House Hotel 4*
Number of rooms: 50
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Also Known As:
Chimney Hotel Sandbach
The Chimney Hotel
Chimney House Hotel Sandbach, Cheshire, England

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