We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Chimney House Hotel

Congleton Road, Sandbach CW11 4ST, England
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Chimney House Hotel
Professional photos View all
Browse nearby
Chimney House Hotel
Add Photo Write a Review

439 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    84
    123
    99
    64
    69
See reviews for
74
176
11
68
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (439)
  • Mar-May only
    (115)
  • Jun-Aug only
    (159)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (91)
All months
Blackpool, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

I have never written a review about any hotel I have stayed in, because I have never felt the need to. However, having read some of the reviews before we went, I was expecting a disappointing run down, damp, awful hotel. Couldn't have been any different for us. I really loved the modern, comfy furniture in the reception/bar area. Restaurant... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed yesterday NEW

Stayed here Friday 31st July with my friend was worried due to all the negative reviews but was pleasantly surprised the room was very clean ,the food was good had the steak which was cooked just right ,the staff at very pleasant especially the waiter in the restaurant . The only negative I have about our stay is the wine... More 

Was this review helpful? Yes
Blackpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We arrived on Friday night for a two night stay, to be told that there was no room booked for us!!! We were given a room but the key card room key system was down so every time we wanted to enter our room we had to get a member of staff to let us in.we booked a meal for... More 

Was this review helpful? Yes
Essex, United Kingdom
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

I booked this hotel as i needed somewhere to stay with very short notice. I thought the price for the hotel (£40) was good considering. Having stayed there for the night i think this was vastly overpriced. The whole hotel smelt very strongly of damp. The room it self was a decent size, with adouble bed and single bed, seating... More 

Was this review helpful? Yes
Dorking, United Kingdom
1 review
2 of 5 stars Reviewed 3 days ago NEW

Stayed here last week. On arrival we were told that the room key system was not working and the receptionist would have to take us to our room and unlock the door, we were also told that this would be rectified by the following day. This meant that every time anyone wanted to return to their room they had to... More 

Was this review helpful? Yes
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

I'm at this hotel as I type this review, a few hours after I checked in. I only stayed here as it was close to where my morning meeting is. On arrival it looks really promising. Rolling hills, countryside, driveway, rabbits running around and lots of trees. As you get closer its less appealing but surprisingly the bar area looks... More 

Was this review helpful? Yes
Management response:

Thank you for your recent review. I am sorry that we did not exceed your expectations on this occasion. There are a number of planned improvements which will eradicate a number of the items highlighted. I have passed your review to the Head Receptionist who will address the professional behaviour of the team. I would like to invite you back... More 

Rotherham, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago NEW

On arrival was told room not ready check in is 3pm when i booked this room through booking .com it says 2pm so we sat and had a drink there was a wedding party coming in they managed to get there rooms straight away so my wife went to see if our room was ready which she found the staff... More 

Was this review helpful? Yes
Management response:

Please accept my sincere apologies for the difficulties experienced. The items highlighted in your feedback are clearly unacceptable. Due to staff sickness at late notice the House Keeping team were unable to meet their 2pm deadline. I am sorry that you were not able to check in at the advertised time. It is unusual for the hotel to receive negative... More 

Norwich, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago NEW

Stayed here as part of Coronation St tour with Diamond Holidays (that's another story) we did finally get a meal as apparantly we should have pre booked but nobody told us.There was no hot water in the evening or the morning and the cooked breakfast ran out, I had toast as my cooked breakfast and washed by boiling the kettle.... More 

Was this review helpful? Yes
Management response:

Dear Ruth, Please accept my sincere apologies for the difficulties experienced. Your account of the problems encountered is clearly unacceptable. Improvements have since been made to prevent future repetition. I do hope you consider staying at the hotel again so that we can provide a more satisfactory and enjoyable experience. My apologies once again. More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is terrible. When I got there to check in they did not have my reservation, but were able to check me in eventually. When they had checked me , the receptionist told me they dont have any key cards for the room and if we left the room we need to go back to reception and ask them... More 

Was this review helpful? Yes
Management response:

Please accept my sincere apologies for the recent stay. A software malfunction with the key entry system resulted in the problems with the electronic keys. This has now been fixed. The team at the hotel were left with no other alternative but to manually let guests in to their rooms. I have passed your comments regarding the maintenance and house... More 

Redditch, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Met a client here for a business meeting, with the intention of having some lunch and coffee. A young man seemed to dart around occasionally speaking to people at tables, so assumed he would come to us eventually to ask us what we wanted. After 15 minutes I gave in, went to the small bar and waited for him to... More 

Was this review helpful? Yes
Management response:

Thank you for your review. I am sorry that we were not able to exceed your expectations on this occasion. We are implementing a number of improvements to prevent any future service issues. I do hope that you give me the opportunity to restore you confidence in the hotel by returning and witnessing the improvements for yourself. Please contact me... More 

Questions? Get answers from hotel staff and past guests. Ask a question

82 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (31)
Viewed
Dining (2)
Viewed
Room/suite (14)
Viewed
Bathroom (5)
Viewed
Hotel & grounds (8)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (51)
Viewed
Hotel & grounds (19)
Viewed
Dining (9)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (14)
Viewed
View from room (1)
Viewed
Other (6)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Sandbach
4.3 mi away
Cranage Hall
Cranage Hall
#1 of 1 in Cranage
3.5 of 5 stars 709 reviews
4.4 mi away
The Alexandra Court Hotel
The Alexandra Court Hotel
#1 of 1 in Congleton
4.5 of 5 stars 154 reviews
5.5 mi away
Crewe Hall
Crewe Hall
#2 of 9 in Crewe
4.5 of 5 stars 1,397 reviews
Show Prices
Show Prices
Show Prices
4.8 mi away
BEST WESTERN PLUS Manor House Hotel
8.0 mi away
Rookery Hall Hotel & Spa
13.7 mi away
Hollin Hall Hotel
Hollin Hall Hotel
#6 of 6 in Macclesfield
3.0 of 5 stars 1,058 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Back to top
Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay