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Chimney House Hotel

Congleton Road, Sandbach CW11 4ST, England
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Chimney House Hotel
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413 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (413)
  • Mar-May only
    (115)
  • Jun-Aug only
    (133)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (91)
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Ashford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

On arrival we were told there was a problem with one of our rooms. I asked if there was another room available and why this wasn't sorted out prior to arrival. After being told there wasn't another room available, one was then magically available - Odd. So we asked to have dinner, we waited ages for our food which was... More 

Was this review helpful? Yes
Lancashire, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed at this hotel for one night to attend a family 60th close to the hotel. The rooms were damp, not clean and very small. The curtains were ripped and there was mould on the bay window. Not worth the price we paid, we had three rooms for 6 of us and all rooms were poor and tired. Breakfast was... More 

Was this review helpful? Yes
Halesowen, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This overnight was a surprise gift from our daughter. After reading the very mixed comments of others we were a little apprehensive. Both members of staff we encountered were very professional, pleasant and answered our questions to the best of their ability. Our room was 5 which over looks a flat roof and the air conditioning unit. We had no... More 

Was this review helpful? Yes
Elgin, United Kingdom
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I on a bus tour from Scotland stayed here on the 6 and 7 June. On first impressions the hotel was lovely set in nice grounds check in was painless the room was clean and tidy with a view of the garden but when it was time to get ready for dinner no hot water we weren't... More 

Was this review helpful? Yes
Cheryl H, General Manager at Chimney House Hotel, responded to this review

We are so sorry to read that we did not meet your expectations during your stay. This is certainly not our standard, please couldyou email me your contact number and when would be a good time to call you so we can discuss your recent stay with us. hank you markstarkey@yahoo.com More 

Sheffield, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at this hotel at the end of May it was a birthday present from my daughter prior to flying from Manchester.The hotel is great the room was clean and well presented.It stands in nice gardens and is about 500 meters from the M6.The evening meal was good very nice steak and a great cheese board,breakfast... More 

Was this review helpful? Yes
Cheryl H, General Manager at Chimney House Hotel, responded to this review

We are so happy to know that the amazing team at Chimney House Hotel were able to create amazing memorable experiences for you our guest. Thank you for your review. I will be sure to discuss this wonderful feedback with Felix and the rest of the team. We look forward to welcoming you back for another truly amazing experience. Thank... More 

Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed for two nights at this well run friendly hotel.a great base for visiting local national trust properties,Tatton Park and Little Morteon Hall. Enoyed two lovely breakfasts and an evening meal.Very comfortable room and spotless bathroom. A very good value groupon deal,difficult to comprehend peoples negative comments,if you expect 4 star hotel then you must be prepared to pay for... More 

Was this review helpful? Yes
Cheryl H, General Manager at Chimney House Hotel, responded to this review

Dear Guest I would like to take this opportunity and thank you for taking the time and trouble to leave us your comments on the Tripadvisor website, I would also like to acknowledge the points mentioned. We are very grateful for your time as we take all feedback received here at the hotel, both positive and constructive, very seriously indeed.... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Me and my partner stayed here for a 1 night break with a Groupon voucher. The outside could do with a face lift or at the least a lick of paint. Receptionist was helpful but the remainder of staff were not. Their was no hot water in the room all the time we were their. Tables in the restaurant were... More 

Was this review helpful? Yes
Cheryl H, General Manager at Chimney House Hotel, responded to this review

Dear guest, We are so sorry to read that we did not meet your expectations during your stay. This is certainly not our standard, please could you email me your contact number and when would be a good time to call you to discuss your recent stay. If you are ever in the area in the future please contact me... More 

Chester, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very comfortable hotel. We were given the Groupon voucher consisting of a one night stay with evening meal, and breakfast. The dinner was excellent home cooked food, well presented and served by a very pleasant knowlegable and caring waitress, unlike the breakfast staff who never spoke to us. Cooked breakfast looked like it had been standing out... More 

Was this review helpful? Yes 1
Cheryl H, General Manager at Chimney House Hotel, responded to this review

We are so happy to know that the amazing team at Chimney House Hotel were able to create some memorable experiences for you our guest. Thank you for your review. I will be sure to discuss this wonderful feedback with team. We look forward to welcoming you back for another truly amazing experience. Thank you markstarkey@yahoo.com More 

loughborough
Level Contributor
174 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a wowcher weekend deal at the hotel: two evenings B&B with an evening meal on the first. The hotel looked reasonably attractive in a parkland setting and the room was clean. We discovered that the 'deal' included one course and a glass of wine. Although the meal was well cooked and tasty the price on the menu seemed... More 

Was this review helpful? Yes
Cheryl H, General Manager at Chimney House Hotel, responded to this review

Good morning, We are so sorry to read that we did not meet your expectations during your stay. This is certainly not our standard, please could you email me your contact number and when would be a good time to call you to discuss your stay. Thank you markstarkey@yahoo.com More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for one night with a Groupon voucher, the room was fine, although the pillows were flat as a pancake! When it came to the morning to have a shower it was dreadful, it was literally a trickle so showering was impossible. Our evening meal was beautiful - no complaints at all!! The staff were all a bit rude... More 

Was this review helpful? Yes
Cheryl H, General Manager at Chimney House Hotel, responded to this review

Dear guest, We are so sorry to read that we did not meet your expectations during your stay. This is certainly not our standard please couldyou email me your contact number and when would be a good time to call you sowe can disucss your recent stay. If you are ever in the area in the future please contact me... More 

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