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Chimney House Hotel

Congleton Road, Sandbach CW11 4ST, England
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Chimney House Hotel
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Chimney House Hotel
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388 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Leicester, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Ideal for taking a break from a journey on M6 or for visiting Chester. Close to M6 but in a pretty country location. Standard room with all usual facilities, large lobby area with bar. Good restaurant. Used a wowcher deal which was amazing value for room, evening meal and breakfast. Warm welcome from lady on reception but some of the... More 

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newport
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A good stopover all the staff were helpful and courteous, bedroom clean and comfortable. Lounge area and the bar were nice and relaxing, breakfast was excellent quality and plentiful with a choice of continental and/or cooked. Evening meal was ok but with a little effort could have been much better. Wine list ok and reasonably priced, overall a very good... More 

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Pwllheli, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked through wowcher which was a good deal. The hotel itself needs a bit of TLC.T he staff where very friendly and pleasent.The room was clean We had an issue with the hot water for the bath was cold but the sink and shower was hot.Fare play to the girl on the desk she did come and try to... More 

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Cheshire, United Kingdom
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Met up with a business colleague for an after work drink and meal. Food average.....I had chicken stuffed with chorizo and colleague had pork chop. Mine wasn't very flavoursome and colleague's pork chop was over done, dry and .......shall we say "jaw exercising" .........Convenient for meeting close to the M6..... Staff very friendly but could do better

Was this review helpful? Yes
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear Ian C, Many thanks for reviewing us on TripAdvisor! I am sorry that you didn't enjoy the food. I will pass the comments onto the chef who will be happy to make improvements based on that. I am glad you found our staff friendly. Thank you once again for taking the time to write about us! Regards, Steve More 

Nottingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Visited here on a two night Amazon Local stay which included dinner. We had some issues with our room which were promptly dealt with the very helpful Manager. The dinner/breakfast service somewhat 'confused' and the atmosphere about the place seemed subdued - probably understaffed and ill prepared for a bank holiday weekend and in the flux of a raft of... More 

Was this review helpful? Yes 2
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear Tim S, Thank you for posting to TripAdvisor. You are absolutely correct when you say we were understaffed. Sometimes it is impossible to compensate for sickness. The guys do however always try their best! Thank you for noticing that we are heading in the right direction and I look forward to welcoming you back soon. Regards, Steve More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My sister and brother in-law had their wedding reception here on 30-4-2015. I can not praise the hotel enough. Rooms were cleaned to a high standard and just beautiful. The grounds here are a stunning backdrop for wedding photographs. The welcoming area and bar where we had welcoming drinks on arrival was comfortable and very nice for milling around with... More 

Was this review helpful? Yes 1
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear WilsonFamily06, Many thanks for reviewing the wonderful wedding of your sister and her new husband! We absolutely enjoyed the day as much as you did, and thank you for allowing us to be a part of it to make it special. We are delighted that it exceeded your expectations and that of the other guests. Please do visit us... More 

Crook, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had my civil partnership here and it is a lovely hotel with excellent food. The overall day was fantastic i can not fault it. the rooms are spacious and well presented and the staff helpful and friendly

Was this review helpful? Yes 3
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear Matthew S, Sounds like you had a marvellous day with us in November last year. I'm so pleased we made your day special and that the staff were on hand to help you throughout your stay. We look forward to you staying again! Call and see if we can do anything for your anniversary. Regards, Steve More 

Eastrington, United Kingdom
Top Contributor
130 reviews 130 reviews
21 hotel reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed 3 weeks ago

looks charming from a distance,then when you get close up you realise it needs some TLC ,wowcher deal was really good value though ,nice meal ,service was a bit hit and miss ,we saw a few couples who where seated after us having their orders taken first which was a little bit annoying , no one seemed to be in... More 

Was this review helpful? Yes 5
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear gilberdyke1409, Many thanks for taking the time to post a review on TripAdvisor. It is a shame that breakfast and the dinner service was such a disaster, otherwise I'm sure that we'd have had a better rating from yourselves. Staffing levels is something we are looking at across the board to ensure that issues such as what you had... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for 1 night , room was clean and tidy. Staff were friendly. Food was nice however the service wasn't the best, seemed to be a lot of mis communication between staff at the evening meal and again at breakfast a lot of things had run out and weren't being kept topped up. Drinks were quite expensive around £10... More 

Was this review helpful? Yes 2
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear Popkate, Thank you for reviewing us on TripAdvisor. Staffing levels is something that we are constantly reviewing here at The Chimney House Hotel and the main cause of poor service. Once we get this right you will see a massive change in the service that you receive here. We are also reviewing the bar tariff as a number of... More 

Cheshire UK
Top Contributor
104 reviews 104 reviews
51 hotel reviews
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Bought the Afternoon Tea via a voucher deal & it was quite enjoyable. The place is being refurbished - in fact, there was someone painting walls just a few feet from our table but it didn't bother us. A little slow in arriving, when it eventually did, it was a nice selection of mixed sandwiches, scones with jam & cream... More 

Was this review helpful? Yes 1
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear PQB, Thanks for reviewing your visit to the Chimney House Hotel on Trip Advisor. We appreciate you noticing the improvements that we are making to the hotel currently and we are really excited to see the final outcome when we are finished. The afternoon tea voucher offer is really good value for money. Really pleased you enjoyed it. Look... More 

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Amenities