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Chimney House Hotel

Congleton Road, Sandbach CW11 4ST, England
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Chimney House Hotel
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Chimney House Hotel
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379 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Me and my wife now enjoy our stay at the chimney house, we stay quite often and its only been in the last 8 weeks or so that we have seen the hotel improve! However the deals and offers i hear about are very clearly taking over the hotel and clearly the staff are struggling... but we can see the... More 

Was this review helpful? Yes
Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When you first drive up to this hotel very impressive, but on closer inspection it is in need of a bit of tlc, paint work bit shabby. Service ok . Room was nice clean and comfortable. Evening meal and breakfast was very good,staff very friendly. Outside patio area needs attention . Overall stay pleasant maybe not return but excellent value... More 

Was this review helpful? Yes
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear OLLYANDGEM, Many thanks for your review on TripAdvisor! We are currently undergoing some works to bring the hotel back to it's former glory. The patio is also due to be updated, with a new uPVC conservatory replacing the current wooden one and some lovely decking to go outside. Thank you for noticing. The Amazon deal is truly great value,... More 

Doncaster, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

the hotel has really comfortable executive rooms and worth the upgrade, the patio to the back was out of bounds which seemed a real shame as the weather was good and would have liked to have been able to sit outside and relax. the staff mostly seemed to be new and tok their time to get things done. the food... More 

Was this review helpful? Yes
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear Dodger2511, Thank you for your feedback regarding your recent stay at The Chimney House Hotel. It is nice to see that you have acknowledged the challenge that we have here and how we are striving to make everyone's visit special. It is a shame that the staff said that you could not go outside, I have no idea why... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I visited the hotel for a meal with my family over Easter weekend. We were served by one of the managers and the service was great and everyone was really friendly! My son was given a creme egg for Easter too :) the food came out quickly and was lovely and fresh. Will definately visit again!!

Was this review helpful? Yes
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear Ejh128, Many thanks for taking the time to review us on TripAdvisor. The team and myself are absolutely delighted with your 5 star review. We like to pride ourselves on offering a personalised service to our guests and on this occasion it seems that we have won the day. It is always nice to have children in the place... More 

Huddersfield, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We visited the restaraunts to take our Aunt out to lunch . She lives very close by. We had booked in advance and asked for a table that was easily accessible as she has mobility problems. On arrival staff were dismissive , no one seemed to have record of request. We were just told to sit anywhere. We arrived at... More 

Was this review helpful? Yes 1
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear Sheba702014, Many thanks for taking the time to post a review on TripAdvisor. I am sorry that you didn't enjoy your visit to us. The hotel has just been repainted and majority of lounge and restaurant furniture replaced. Your feedback is however important to us and I will pass on your displeasure with this aspect to our owners. It... More 

Southport, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I rang the hotel to check availability for my dates prior to buying 2 wow cher deals. They said there was no wedding that weekend and lots of availability. I rang this morning with the voucher codes to be told that there is no availability due to a wedding. I asked for an alternative date but they refused to waive... More 

Was this review helpful? Yes 8
1 review
4 of 5 stars Reviewed 2 weeks ago

All clean and well for us on our visit...has to wait a while to book in but overall the staff were super, the food was yummy and accommodation was good - bed really comfortable and whilst a heater was in the room as a telltale of heating issues, we didn't need it....would visit again without question.

Was this review helpful? Yes
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear Nicki E, Many thanks for reviewing us on TripAdvisor. It is always encouraging to our team when we receive good feedback such as yours. I'm glad that you appreciate the issues that we have and can see that we are doing our utmost to put them right. We look forward to your net stay! Best regards, Steve More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed one night breakfast .dinner and one glass of wine......The room was so cold..very basic ....wallpaper peeling off due to damp. Reported it to receptionist...she said she would sort us! After eating evening meal .. which was fantastic . Reported the cold room again .We was then offered another room .but the reception was extremely rude and said they... More 

Was this review helpful? Yes 3
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear Dawnie66, Many thanks for reviewing us on TripAdvisor! We are in the process of having new boilers fitted which will put to bed the issues of having a cold hotel once and for all. Having spoken to our receptionist, I feel that she did her utmost to accommodate your requests, including upgrading your room to the beautiful executive suite... More 

Leeds, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a recent stay at Chimney House Hotel with a Groupon voucher for a 2 night stay with one evening main course. We were greeted with a warm welcome by the receptionist did not get her name and she was very helpful. On arrival in the room it has very clean bedding and bathroom. The decor looks like it... More 

Was this review helpful? Yes 2
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear Anne P, Thank you for your review! We as operators feel that a self service operation is often much more convenient during breakfast as the guest is in control of how much and certainly what they have. Breakfast is generally the area that we excel and the Prime Minister certainly did not mind serving himself a coffee on his... More 

Exeter, United Kingdom
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We too had a groupon. Initial experience was good and lady on reception is very good though she is obviously dealing with issues out of her control. Our first room was good but when I tried to have a shower 20 mins before dinner guess what- no hot water. No phone either- well there was one but it did not... More 

Was this review helpful? Yes 1
Steve P, Operations Manager at Chimney House Hotel, responded to this review

Dear Alison1562, Thank you for your review on TripAdvisor! We do endeavour to offer a quality experience to the 100's of guests that stay with us each week however it appears that on this occasion we have been unable to do so; kindly accept my apologies. From your own comments it appears that the team did their best to ensure... More 

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