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Hallmark Hotel Manchester

Stanley Road, Handforth SK9 3LD, England
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Hallmark Hotel Manchester
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1,110 Reviews from our TripAdvisor Community

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Chester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

Friend booked me spa day with tea for 2 for christmas- coudnt fault the tea for 2 in restaurant- lovely food, spa on the other hand was another story! Coudnt believe the dirtyness of the womens changing rooms. Getting out of the shower onto a dirty floor, grubby walls paint peeling off, in need off a good scrub and a... More 

Helpful?
1 Thank Charlotte G
Greater London, United Kingdom
Level Contributor
5 reviews
2 of 5 stars Reviewed 5 days ago NEW

This hotel has quite some nice facilities like a bar, restaurant, swimming pool and gym. However, the hotel is quite old and there are big heating tubes turning the room in to a tempered sauna. When asking about this the personnel would turn off the heating and bring me a van.. of which non ever happened. Unlucky this was not... More 

Helpful?
Thank ChrisAdvisor3
LindaGregory, Manager at Hallmark Hotel Manchester, responded to this review

Dear Guest Thank you for your review. I would like to apologize you were unhappy with aspects of your stay. I have spoken to my team regarding the fan you requested. Heating is reviewed daily to try and be certain we can please all guests with the temperature and I am very sorry this wasn't the case with your room.... More 

Derby, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel recently and was very impressed with everything. I was particularly impressed with the receptionist, Katie, who was very friendly and professional. How nice to be greeted with a smile and a cheery greeting after a long journey. The hotel was immaculate and our room was exceptional. I would recommend that everyone who travels to the... More 

Helpful?
Thank Jeremy S
LindaGregory, Manager at Hallmark Hotel Manchester, responded to this review

Dear Guest Thank you for such a great review. I was delighted to read you enjoyed all aspects of your stay and would like to thank you for your kind comments. Please be assured feed back will be shared with the whole team I do hope to welcome you back to the hotel if traveling to the area again Kind... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Disappointing sandwiches average beer ran out didn't replace the barrel service in restaurant very poor and breakfast was cold and cup of tea was disgusting and the was very basic the picture on the website is very deceiving

Helpful?
Thank Neil D
LindaGregory, Manager at Hallmark Hotel Manchester, responded to this review

Dear Guest Please accept my sincere apologies you did not enjoy your visit. I am not aware of a situation where we have ran out of beer recently however have spoken to my bars manager regarding this. I also apologize you did not enjoy breakfast or your cup of tea, if mentioned I am sure we could have rectified this... More 

Bridgwater, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

After having a problem with the first room we went to reception to tell them about the situation and although the hotel was full they were very helpful and changed our room.The next day they moved us to a executive room while we out for day,which was lovely.The food was excellent and service good all staff very friendly.The spa was... More 

Helpful?
Thank Kirsti2016
LindaGregory, Manager at Hallmark Hotel Manchester, responded to this review

Dear Guest Thank you for your review. I was pleased to read you enjoyed your stay with us. It is great to hear we managed to upgrade you complementary, and please be assured your feed back will be shared with all the team I do hope, if visiting the area again you will consider returning to the Hallmark Kind Regards... More 

Chester, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I was here for 2 days for a training course - The hotel staff are welcoming and the hotel itself is quite nice - rooms are very warm - Lift is a little dated (Maybe I should have used the stairs). There were plenty of refreshments for the break out sessions - Shortbread stars were yummy! Just as well they... More 

Helpful?
Thank jane d
LindaGregory, Manager at Hallmark Hotel Manchester, responded to this review

Dear Guest Thank you for your review. I was delighted to read you found we got our customer service right. The whole team do try their very best to be accommodating, and I was pleased to read we sent out your book quickly to you I do hope you will visit the hotel again in the future Kind Regards Chris... More 

Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago

For the new year my wife and me decided to join the spa / gym. At £72 a month for the two of us it was a big step but we thought why not. We enjoy the spa and gym and the staff are very pleasant, HOWEVER three times a week the calm and peace is shattered by swimming lessons... More 

Helpful?
Thank gail h
Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here night before a long haul flight to NY. Never again, apparently there are many "themed" weekends. Pumping music when you're up at four really isn't the standard of "airport stopover" we're looking for. Not sure how, this is classed as a hotel, didn't sleep a wink.

Helpful?
Thank KippaxKid77
Leicester, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel was booked to capacity, which always stretches the staff. But they seemed to cope very well, even with our constant changes on requirements. Food is very good. Bar lacks a bit of character but staff were attentive. Bedrooms seem to be either freezing or red hot, so think the changing weather had given some problems, though they managed to... More 

Helpful?
Thank Tina R
LindaGregory, Manager at Hallmark Hotel Manchester, responded to this review

Dear Guest Thank you for your review. I was delighted to read that your conference was a success and you overall enjoyed your stay with us. I will certainly share your comments with the conference team. I was pleased to read we were able to move your room when requested, we do try where ever possible to meet guest requests... More 

Portchester, United Kingdom
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed in the hotel whilst on a business trip to the area. My room was a good size with a clean bathroom, large flat screen TV and a very comfortable bed. Plenty of tea and coffee sachets provided (I left a note for extra de-caf coffee which was duly provided) plus lush biscuits. The hotel also has an on-site... More 

Helpful?
Thank Linda C
LindaGregory, Manager at Hallmark Hotel Manchester, responded to this review

Dear Guest Thank you for your review. I was pleased to read you enjoyed your stay and found our team friendly and attentive. Please do try our brasserie again as we have many tasty, well portioned dishes. I have spoken to my chef with your comments I do hope to welcome you back to the hotel again soon Kind Regards... More 

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