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Holiday Inn Ellesmere / Cheshire Oaks

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Lower Mersey Street | Centre Island, Ellesmere Port CH65 2AL, England
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Holiday Inn Ellesmere / Cheshire Oaks
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Holiday Inn Ellesmere / Cheshire Oaks
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542 reviews from our community

Traveler rating
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    58
    14
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • French first
  • German first
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  • Any
English first
  • All months
    (542)
  • Mar-May only
    (126)
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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Me and my wife have stayed here a lot when visiting family but never again. We sat in the bar area when I got chewing gum on jeans spoke the staff very not helpful to say the least. Breakfast was cold and evening meal was over priced the room was cold

Was this review helpful? Yes
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear Ritaslad, Thank you for your review and comments. I'm sorry to hear that we did not live up to your expectations on this occasion and that you will not be returning to stay with us again in the future. If you would like to discuss any issues in more detail.please feel free to contact our General Manager Mark Tasker... More 

Nottingham
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for two nights with my wife and two boys ( 8 and 11yrs). As usual great staff and rooms from IHG. We chose this hotel because of its position. We wanted one full day in Liverpool and a couple of days in Wales. This was perfect. 10 mins walk with kids to the train station where a £15... More 

Was this review helpful? Yes 1
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear BigChrisNottingham, Thank you for your review following your recent stay at the Holiday Inn Ellesmere Port / Cheshire Oaks. I'm pleased to hear that you and your family had a good stay with us, you enjoyed the location of the Hotel and the facilities. I'm glad to hear that you were pleased with your room and the food in... More 

Hatfield, United Kingdom
Top Contributor
88 reviews 88 reviews
17 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 1 week ago

I only stayed here for one night while visiting the area on business. I arrived quite late in the evening. The room itself was a nice size, the bed was comfortable and the bathrooom shower was very good. I use my phone as an alarm clock and charge it overnight, so I was surprised to find that there are not... More 

Was this review helpful? Yes
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear JamesK1975, Thank you for your review following your recent stay at the Holiday Inn Ellesmere Port / Cheshire Oaks. I'm pleased to hear that you found your room to be clean, comfortable and to be a decent size. We do offer free Wifi to all guests in our Bar & Lounge area and if you are an IHG Rewards... More 

Essex, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for two nights, three adults and one child in two rooms. Rooms were clean and comfortable with good bathrooms. The restaurant furniture was a bit "canteen works" style but the food was acceptable if a little on the expensive side, for both breakfast and dinner. Beautiful outlook over part of the National Waterways Museum (which we didn't know... More 

Was this review helpful? Yes
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear ChrisandChrisMo, Thank you for your review following your recent stay at the Holiday Inn Ellesmere port / Cheshire Oaks. I'm pleased to hear that you enjoyed the location of the Hotel and you found the bedrooms to be clean and comfortable. I'm delighted to hear that you found the staff to be helpful, considerate and caring at all times... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Quite disappointed with this Holiday Inn. It just doesn't feel like any other IHG hotels that I have stayed. The hotel is old and tired, it requires a major interior refurbishment just to keep on par with the group standard. The car park is a worry too, there's no security guards nor adequate lighting in the overflow car park. It... More 

Was this review helpful? Yes 1
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear blacktruffled, Thank you for your review following your recent stay at the Holiday Inn Ellesmere Port / Cheshire Oaks. I'm sorry to hear that you were disappointed with our Hotel and felt that it was old and tired. We do have an ongoing refurbishment program at the Hotel. I was surprised to hear that you felt the car park... More 

Milton Keynes, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights to attend a wedding. Can't fault it. 10/10 Service was good, staff very helpful at all times. Food good variety of breakfast but restaurant bit expensive for dinner Rooms were clean and comfortable. Good nights sleep had by us all. Also very quiet even when there is wedding receptions. Never heard a thing after... More 

Was this review helpful? Yes
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear Caa54, Thank you for your excellent review following your stay and the Wedding you attended at the Holiday Inn Ellesmere Port / Cheshire Oaks. I'm pleased to hear that you had a good stay with us, you couldn't fault the service and found our staff to be helpful at all times. I'm delighted to hear that your bedroom was... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here on an over night stay for a shopping trip. Staff were pleasant and helpful. Rooms were average and were clean and respectable for the amount of time we were in and for a budget hotel. We ate out with the hotel on the evening. Would recommend again for a quick stop over place.

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Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear gemstoneblue1, Thank you for your review following your recent stay at the Holiday Inn Ellesmere Port / Cheshire Oaks. I'm pleased to hear that you found our staff to be pleasant and helpful and the bedrooms at the Hotel to be clean. Thank you for your recommendation and I hope that you will return and stay with us again... More 

Bristol, United Kingdom
Top Contributor
97 reviews 97 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 3 weeks ago

One night business stay. Although I admit the food at this Holiday Inn wasnt bad. Better than many. The bed has to be one of the worst I have slept in, in a long time. The mattress was completley worn out. Room service burger was better than average and breakfast was good. However Its unlikley I would stay here again... More 

Was this review helpful? Yes 1
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear airfish 1, Thank you for your review following your recent stay at the Holiday Inn Ellesmere Port / Cheshire Oaks. I'm pleased to hear that you enjoyed the food at our Hotel however, I am disappointed to hear that you didn't get a good nights sleep as we have just invested on new beds within the hotel. I'm sorry... More 

Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Myself, my partner and his parents visited here for a family wedding this weekend! We stayed 3 nights and could not fault the place! The rooms were clean and very comfortable (we wanted to take the bed home with us)and we had a lovely view over the canal. Breakfast every morning was delicious and fresh with plenty on offer and... More 

Was this review helpful? Yes 1
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear leabree86, Thank you for your review following your recent stay at the Holiday Inn Ellesmere Port / Cheshire Oaks. I'm delighted to hear that you had a good stay with us, you had a fantastic time at the Wedding you attended and you found our staff to be helpful. I'm pleased to hear that you enjoyed the Hotels setting,... More 

North Yorkshire
Top Contributor
66 reviews 66 reviews
31 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a pleasant surprise - this is a great hotel made even better by the really friendly staff who all go out of their way to make sure everyone is happy! The location is a bit odd in that the immediate surrounding is a canal and lock network which backs on to The Manchester Ship Canal but further afield... More 

Was this review helpful? Yes 1
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear alanyorks, Thank you for your review following your recent stay at the Holiday Inn Ellesmere Port / Cheshire Oaks. I'm pleased to hear that you had a good stay with us, you found the staff to be friendly and efficient and the food at Dinner and Breakfast to be tasty and good value. I'm delighted to hear that you... More 

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