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All 3 Ellesmere Port hotels

Holiday Inn Ellesmere / Cheshire Oaks

3.0 of 5 Hotel   |   Lower Mersey Street | Centre Island, Ellesmere Port CH65 2AL, England
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87%
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 days ago
186336John_D Lincoln, United Kingdom
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387 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Lincoln, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

His should have been a lovely night here. It would have been but for one thing, THE RESTAURANT We booked in for an evening meal thinking it would be nice and simple. Admittedly, we were about 15 minutes late so ordered at about 9.15. We then had the pleasure of watching and listening to the restaurant staff start putting out... More

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Michelle M, General Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear 186336John_D, Thank you for your review following your stay at the Holiday Inn Ellesmere Port / Cheshire Oaks. I'm sorry to hear that your experience in our Restaurant didn't meet with your expectations. I have passed on your comments to the relevant heads of department and further training with team members has been planned to ensure this doesn't happen... More

Northampton, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Firstly i want to mention that the hotel was clean and presents well, staff were initially friendly and some exceptionally so, however within half an hour of being checked in my husband and i went for a swim in the hotels facilities, it was during this moment our experience began to change. I had £160 stolen from my wallet whilst... More

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Michelle M, General Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear Rachel H, Thank you for your comments regarding your stay at the Holiday Inn Ellesmere Port / Cheshire Oaks. I am sorry to hear about your bad experiences and would like to discuss this issue with you further and in more detail. I will be in touch with you shortly Kind regards Mark Tasker General Manager More

Aberdare
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed four days at this hotel for a family wedding. The room was excellent with a view of the river. The staff were pleasant and helpful. The wedding reception was great and efficiently run to its full enjoyment. Plenty of food and variety for breakfast. Our newspaper the first morning was not delivered but staff at reception was very apologetic... More

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Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear Abercwmtaf, Thank you for your review following your resent stay at the Holiday Inn Ellesmere Port / Cheshire Oaks. I am pleased to hear that you had such a good stay and a great time at your family Wedding. We are a very busy Wedding Venue and try to go over and above to deliver the perfect Wedding Day... More

Stratford-upon-Avon
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff here are very good indeed - friendly, polite, helpful and efficient. We stayed for one night, and the room was spotlessly clean and perfectly comfortable. The hotel was very busy, but we had a peaceful night and slept well. Our newspaper in the morning wasn't delivered, but that really is our only grumble!

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Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear FlossieS, Thank you for review and your positive comments following your resent stay at the Holiday Inn Ellesmere Port / Cheshire Oaks. The Hotel prides itself on cleanliness and good friendly customer service. I'm sorry to hear that you didn't get your Newspaper the following morning, I will look into this and I hope this won't stop you staying... More

Carlisle, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed two nights, brilliant staff, hotel room and leisure facilities. On the sunday morning the water supply to the hotel was off due to a big leak down the road, the staff acted very quickly and professionally, handing out bottled water to guests. This hotel and its staff are a credit to the holiday inn company.

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Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear Tom C, Thank you for your review following your resent stay at the Holiday Inn Ellesmere Port / Cheshire Oaks and for your positive comment regarding the way out staff handled the burst water pipe. As you can appreciate this was something that was totally out of our control and our staff handled the situation in the best way... More

Southfleet, null, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 10, 2014

We stayed here last month and thought the service received from start to finish was fantastic. Check-in was speedy and efficiant and our meal in the evening was excellent. Breakfast the next day was really busy but the service was still really good we were seated by a lady called denise who was really friendly and suggested a few things... More

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Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear ChrisP, Thank you for your review following your resent stay at our Hotel and for your positive comments. I am pleased to hear that you had such a good stay and that our staff assisted you with planning your day out. We look forward to welcoming you back to the Hotel again soon Kind regards Michelle Monaghan Wedding Coordinator More

bedford
Contributor
14 reviews 14 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 8, 2014

We stayed here as we were spending the weekend at the National Waterways museum which is literally opposite the hotel. I was a bit apprehensive as I had seen previous reviews about the number of kids at the hotel and the difficulty some people had with the staff, but was pleasantly surprised. We arrived and booked in very quickly and... More

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Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear juliebedford99, Thank you for your positive review following your resent stay at our Hotel. I am pleased to hear that you had a good stay, you were pleased with your bedroom, you enjoyed the food in the restaurant and you enjoyed our location. Thank you for your lovely comments regarding the team members at the Hotel, we pride ourselves... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2014

We stayed here before our wedding in the honeymoon suite last week could not have faulted. The suite we stayed in was perfect it had a jacuzi shower and massive bathroom, seperate living room and bedroom and a complimentary bottle of wine. We went to nearby restaurant Jabula for dinner which was fantastic (south african). Breakfast the next day in... More

Was this review helpful? Yes 1
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear Mcculla86, Thank you for your positive feed back regarding your resent stay at our Hotel. I'm glad to hear that you had a great stay and we look forward to welcoming you and your guests back for your forth coming Wedding. Kind regards Michelle Monaghan Department Manager More

Abu Dhabi
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed February 27, 2014

It's now 2am, and the fire alarm has been going off for the last 10 mins. I have checked with reception and it is a fault not a fire. This has totally ruined my stay and tomorrow will be very hard. As for the hotel, it could do with a refit, it's a little tired. I would not stay here... More

Was this review helpful? Yes
Paulborg01, General Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear anynamewilldo1 Many Thanks for your review of the hotel I am sorry that you found the hotel tired, we are however doing some work to the hotel. The fire alarm was activated on the night you stayed, however the fire alarm is in place to preserve life, and activates when in makes rational judgement that there is fire in... More

Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2014

I have stayed here numerous times over the last 5 years due to business requirements so thought I would add a review. There are other Holiday Inn's closer to where I work but I return here because the thing I really hate about a hotel is when you can hear what is going on in the room next door. When... More

Was this review helpful? Yes 1
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review

Dear lofty55, Thank you for your feedback regarding our Hotel and facilities we are pleased that you enjoy staying with us and we look forward to welcoming you back again soon. Kind regards Michelle Monaghan Wedding Coordinator More

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Additional Information about Holiday Inn Ellesmere / Cheshire Oaks

Also Known As:
Holiday Inn Ellesmere / Cheshire Oaks Hotel Ellesmere Port
Holiday Inn Ellesmere / Cheshire Oaks Hotel
Holiday Inn Ellesmere
Holiday Inn Ellesmere Port
Ellesmere Port Holiday Inn
Holiday Inn Ellesmere / Cheshire Oaks Ellesmere Port
Address: Lower Mersey Street | Centre Island, Ellesmere Port CH65 2AL, England
Phone Number:
Location: United Kingdom > England > Cheshire > Ellesmere Port
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Ellesmere Port
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Ellesmere / Cheshire Oaks 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Ellesmere Port/Cheshire Oaks, whether for leisure weekends in the Chester area or that business trip or conference to the North West. The hotel is delightfully situated on the tranquil and attractive Wirral peninsula near the historic river Mersey waterfront, adjacent to the award winning National Boat Museum, with immediate access to both historic City of Chester or across the River Mersey to Liverpool. Liverpool John Lennon Airport is only 30 minutes away, Manchester International Airport only 40 minutes away and with a P&O fast ferry service to Ireland available in Liverpool, the hotel is the most central position to explore the whole of the North West of England. All 83 luxuriously air conditioned bedrooms with HSIA connections have splendid views of the surrounding locks and canal waterways. Our Leisure club includes indoor swimming pool, sauna, sun shower and gymnasium. The hotel is near to Royal Liverpool Golf Cub, Chester Race Course, Blue Planet Aquarium, Cheshire Oaks Designer Outlet Village & Chester Zoo. ... more   less 
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