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Holiday Inn Express Crewe

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Macon Way, Crewe CW1 6DR, England (Formerly Hotel Crewe)
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Holiday Inn Express Crewe
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224 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stratford-upon-Avon, United Kingdom
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Tight car park, creaky floors, paper thin walls and a so-so location, lurking behind a car hire place and a McD's. Staff were friendly enough and breakfast was fine. So, OK for one night but won't be rushing back to this particular Holiday Inn Express.

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Philippines
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here is it is very close to office, the room assigned to me was with balcony facing McDonalds, it was nice because I had a view. It was not noisy at all despite the room facing the road. Tesco & McDonalds is just very close. Crewe train station is also very close. The breakfast had very very limited choices,... More 

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Leeds Uk
Level Contributor
83 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is compact and functional, situated just out of town off a roundabout, car park is small but adequate, we were on the top floor which had recently been refurbished. Sleep was fine and its near a Tesco Express for all your needs. breakfast was the usual express fare, will never win any awards. Was an OK place to... More 

Was this review helpful? Yes
CraigPearmain, Front Office Manager at Holiday Inn Express Crewe, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Matthew Tse Senior Guest Service Manager More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed there on sat night the staff were very helpfull they couldnt do enogh for us the room was excellent the only think that was wrong with it was the bar was poorly stocked no tonics for the gin we asked for 3 different drinks and didnt have them but apart from that we enjoyed our stay .

Was this review helpful? Yes
CraigPearmain, Front Office Manager at Holiday Inn Express Crewe, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Matthew Tse Senior Guest Service Manager More 

Falkirk, United Kingdom
Level Contributor
111 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It did what it said on the tin. The whole building could be doing with a good overhaul, the stairs were dated, the beds were showing there age, they even supply earplugs for the traffic noise as well as the noise from neighbouring McD's, I didn't think it was all that clean either, hairs on the bed and everything would... More 

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CraigPearmain, Front Office Manager at Holiday Inn Express Crewe, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. We are currently looking into getting them refurbished. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you... More 

Ireland
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for 1 night in July 2015, on business. The hotel is well-located and convenient for the train station. The hotel feels tired and badly in need of refurbishment. My room had a slight odour from the drains in the bathroom, which was unpleasant but I was only spending 8 hours there. The balcony was filthy, with plenty... More 

Was this review helpful? Yes
CraigPearmain, Front Office Manager at Holiday Inn Express Crewe, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Matthew Tse Senior Guest Service Manager More 

Level Contributor
6 reviews
6 hotel reviews
3 of 5 stars Reviewed July 9, 2015

Stay here quite often with work. Usual hi experience, nothing special, just top side of average. Staff are very helpful and polite. The rooms are getting a little careworn, back rooms are dark, front rooms overlook a 24 hr mcdonalds, so can get a little noisy at times. Breakfast is usual HI fare ... But avoid the orange juice!!

Was this review helpful? Yes
CraigPearmain, General Manager at Holiday Inn Express Crewe, responded to this review

Dear Sir David T Thank you for your feedback regarding your recent visit at our hotel. we are currently looking for a new juice supplier to change the machine and the juice. We are also in the process of putting a plan together for a refurbishment in the rooms. We value your comments and welcome the opportunity to serve you... More 

Barnsley, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 7, 2015

Crewe...not the first place I would have thought of stopping but it ended up being our Friday night stopover on the way to Cranage hall Actually the hotel was very nice, clean, pleasant staff and comfy room. Breakfast was simple but they got us nice veggie sausages. Its really close to the station so perfect if coming by train. The... More 

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CraigPearmain, General Manager at Holiday Inn Express Crewe, responded to this review

Dear Linette S Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the banging doors. This issue has now been sorted . We value your comments and welcome the opportunity to serve you again. Sincerely, Craig Pearmain More 

London, United Kingdom
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed June 28, 2015

I guess that if you find yourself Crewe you’ve either been the victim of a drastic railway failure and are consequently stranded, or your life hasn’t gone the way you might have hoped. My heart sank when I realised that I was bound for Crewe. Crewe has one decent hotel; Crewe Hall, but dear client’s generosity won’t stretch to that,... More 

Was this review helpful? Yes 4
CraigPearmain, General Manager at Holiday Inn Express Crewe, responded to this review

Dear Swiftus Thank you for your review, I'm glad to read that you stay was not as bad as you had expected in Crewe. I will speak to the team about the food. As far as i am aware there have been some supplier issues but nothing that cant be overcome. I do hope we can welcome you back in... More 

London, UK
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 23, 2015

Staff extremely welcoming. Room pretty standard fare but very clean if not a little dark as daylight limited to a small window at the far end facing out directly into trees. Parking plentiful and free. Bed a bit springy but OK. Only negatives - A/c was not cooling. Shower pressure and temp a bit up and down. Breakfast basic but... More 

Was this review helpful? Yes
CraigPearmain, General Manager at Holiday Inn Express Crewe, responded to this review

Dear MikeG Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Craig Pearmain General Manager More 

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