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Premier Inn Crewe West

#2 of 9 Hotels in Crewe
Certificate of Excellence
Coppenhall Lane | Woolstanwood, Crewe CW2 8SD, England
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Premier Inn Crewe West
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Premier Inn Crewe West
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197 reviews from our community

Traveler rating
    96
    77
    12
    7
    5
See reviews for
63
51
7
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (197)
  • Mar-May only
    (41)
  • Jun-Aug only
    (57)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (48)
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Knaresborough, United Kingdom
Contributor
17 reviews 17 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the end of January when the hotel was very busy with Battle Of Nantwich enactors. Despite this, the hotel seemed relaxed and quiet. The rooms were clean and comfortable with good bathroom facilities. We did not eat at the onsite restaurant so cannot comment really but it was very busy on the night we stayed. If in... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights last weekend to visit family. Its really close to the town to drive in, easy to find and good parking. We had a family room for 2 adults and 2 children and we had the usual fears of not enough towels, beds not made up, but we were happy to find there were plenty... More 

Review collected in partnership with premierinn.com

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Crewe W, Manager at Premier Inn Crewe West, responded to this review

Hello Victoria, I would like to personally thank you for your review. At Premier Inn we endeavour to ensure all our guests receive a warm welcome in a clean and comfortable environment, I am please to hear and see that on this occasion we provide this to you and your family. I do apologise for the noise that you experienced... More 

North East England
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Most Premier Inns offer value for money. Visiting Crewe on business and booked into this premier inn. Now Crewe is some would say a dull or bland town but this Premier Inn is anything but. A Premier Inn with a pond is somewhat unusual. Upon arrival a warm welcome by reception and the room was normal purple standard. A good... More 

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Crewe W, Manager at Premier Inn Crewe West, responded to this review

Good Afternoon MisterMJL I would like to thank you for your recent review on Premier Inn Crewe West. I am very pleased to hear that you enjoyed your stay and I will pass on you review to the Premier Inn team and the Farmhouse Beefeater team, who I am sure will be thrilled to see your great comments. I hope... More 

England, UK
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We regularly stay in this Premier Inn when visiting relatives in the area. This time it was for a family christening. We had a four bedded room for us and our two grandchildren. Booking and reception staff were friendly and helpful, but the big let down was the lack of housekeeping. On return to our room on Saturday night (having... More 

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WhitbreadHotels, Online Customer Services at Premier Inn Crewe West, responded to this review

Hi Bizness Travel Thank you for taking the time to review your stay with us. We really appreciate your feedback very much as this enables us to improve standards and provide guests with the best possible service and a comfortable stay. Thank you very much for telling us about the issues with the bathroom and your bedroom; these issues will... More 

Weston super Mare, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 16, 2015

After staying in 3 travel inns over the weekend of 12th 13th and 14th of Feb this one was the noisiest with guests leaving the pub and people checking in at 3am walking past rooms surely would be better if people who arrive late are placed on the ground floor, also at breakfast at 10 am they were setting up... More 

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Crewe W, Manager at Premier Inn Crewe West, responded to this review

Hello 22caz, At Premier Inn we endeavour to ensure all our guests receive a warm welcome in a clean and comfortable environment, I sincerely apologise that on this occasion we failed to provide this. I will speak to the team on duty about the noise that was caused during your stay. Also the manager of the restaurant - about the... More 

Bangor, United Kingdom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 13, 2015

Used this hotel for 2 weeks while working in the area and the hotel was great. The meals and breakfast were faultless and the staff where most helpful. The rooms in the hotel were very good and clean, however the windows could do with being replaced as the double glazing is shot.

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Crewe W, Manager at Premier Inn Crewe West, responded to this review

Good Afternoon Mr 80Dadlad, I would like to thank you for your recent review on Crewe West Premier Inn. I am pleased to hear that you enjoyed your stay and I will pass on your comments to the team hear at Crewe West Premier Inn & The Farmhouse Beefeater. I am sorry to hear about the window in your room... More 

Marple, United Kingdom
1 review
5 of 5 stars Reviewed February 1, 2015

manage to 'book early' for a cheap rate in this hotel. what it lacked in late night facilities (kettle in room) more than made up for in sumptuousness of huge bed and thicker carpeting that made it soundproof for a great nights sleep. The Breakfast was served in next building attached and that too was knock out with helping choice... More 

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Crewe W, Manager at Premier Inn Crewe West, responded to this review

Good Afternoon 57piper, I would like to thank you for your recent review on Crewe West Premier Inn. I am pleased to hear that you had taken up the offer to book a saver rate through the Premier Inn offers. We are situated in a good location with access to Nantwich, Crewe and Middlewich. I am very please to hear... More 

Isle of Wight, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 26, 2015

We have stayed here before and despite a shaky last trip we decided to book again. We normally stay at the McDonald chain but Premier Inn offered good value and we liked the sound of the heavenly beds - so rebooked after reading some of the positive reviews on here - we are mindful that everyone can have an off... More 

Was this review helpful? Yes 1
WhitbreadHotels, Online Customer Service at Premier Inn Crewe West, responded to this review

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests receive a warm welcome in a clean and comfortable environment, I sincerely apologise that on this occasion we failed to provide this. Please be assured your comments have been noted and will be investigated with our Management... More 

Falkirk, United Kingdom
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 16, 2015

After a long day travelling & then a long meeting we went for dinner in the beefeater and the male manager told us it was a 40 min wait, and after 2hrs 40mins we had eaten one meal and the manager showed no interest in my complaint, we actually waited 1 hour and 20 mins to be seated and then... More 

Was this review helpful? Yes 1
WhitbreadHotels, Online Customer Service at Premier Inn Crewe West, responded to this review

Thank you for taking the time to review your stay with us. At Premier Inn it is our aim is to make our guests feel brilliant through a great night’s sleep and part of this is to deliver a high standard of customer service in all our establishments. We do apologise that on this occasion we failed to achieve this.... More 

Valence, France
2 reviews
5 of 5 stars Reviewed January 16, 2015

Comfortable and clean just needed to check room before arrival, i had no towels! apart from this it was okay and would recommend Could have done with being a bit warmer on arrival ....................

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Crewe W, Manager at Premier Inn Crewe West, responded to this review

Dear Guest, I would like to thank you for your recent review on Crewe West Premier Inn. I am pleased to hear overall your experience was great. I do apologise about you having no towels in your room. Reception is manned 24/7 so if you do stay with Premier Inn and you do have a slight problem then our friendly... More 

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