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Crewe Hall

#2 of 9 Hotels in Crewe
Certificate of Excellence
Weston Road, Crewe CW1 6UZ, England
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Crewe Hall
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1,370 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (332)
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  • German first
  • Japanese first
  • Polish first
  • Any
English first
  • All months
    (1370)
  • Mar-May only
    (352)
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Stoke-on-Trent, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We recently attended a baby shower afternoon tea here. Parking is great! The event itself seemed a little unorganised with some of our party being directed the the wrong baby shower. The service was below average for what you pay for and what you would expect in a place like this. The staff seemed to mop about, the girl on... More 

Was this review helpful? Yes
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear Stay_and_say_2015, Thank you for your comments, I am glad to see that your food was great. I am sorry to hear about your interaction with my colleagues, without your feedback we would be unable to improve the service we offer. If you would like to discuss this with me further, you are welcome to contact me at the hotel... More 

Manchester England
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just returned from an overnight stay at Crewe Hall. We were with a group of 15 ladies for an overnight spa break, we had a fabulous time from beginning to end. We arrived at lunch time for afternoon tea and it was a lovely start to our weekend. I noticed straight away how attentive the staff were in every part... More 

Was this review helpful? Yes
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear Kay40, Thank you for taking the time to write your review about your spa break at Crewe Hall. It is especially lovely to hear how my colleagues improved your stay, I will forward your comments as they will be delighted. Hope you will all come and see us again soon! Kind regards, James Turner Operations Manager More 

Market Drayton
Level Contributor
223 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 1,388 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed on Thursday night for an awards ceremony and had a fabulous time. On arrival we went through reception very quickly and were shown to our room in the modern building, which was very clean and well equipped with everything we needed. Could have done with a couple of bottles of complimentary water though. We had afternoon tea out on... More 

Was this review helpful? Yes
CreweHall, Operations Manager at Crewe Hall, responded to this review

Hello Scott F, Thank you for your review. It is lovely to see that you enjoyed so many parts of your stay. I will pass your comments onto my Event and Kitchen teams to let them know how much you enjoyed the awards ceremony. Glad to hear that you will be coming to Crewe Hall again soon, looking forward to... More 

Preston, England, United Kingdom
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed overnight whilst attending a function. The room was lovely with a comfortable bed and good air conditioning. The food and service at the function were very good. Decent breakfast though as is often the case now you have to make your own toast which I detest!. However other than that I really enjoyed my stay.

Was this review helpful? Yes
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear Alank S, Thank you for writing your review. Great to hear that you enjoyed your bedroom and the food at the hotel. I shall pass your comments onto my kitchen colleagues who will love to hear your thoughts. Looking forward to welcoming you back to Crewe Hall again soon. Kind regards, James Turner Operations Manager More 

Stroud, United Kingdom
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent stay - large majestic grade 1 listed building in large grounds - beautiful main building with baroque carvings everywhere - modern room brocks at the back - a bit of a warren but works and service/staff very good - be sure to leave credit card at reception for drinks etc as they have forgotten twice to ask and it's... More 

Was this review helpful? Yes
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear TerryParad, Thank you for your review. It's great to hear that you had such a good stay whilst you were attending a conference. I will mean a lot to my colleagues to know that you were happy with the service they provided. Looking forward to welcoming you back to Crewe Hall soon. Kind regards, James Turner Operations Manager More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My girlfriend and I attended Crewe Hall for my sisters 30th birthday celebrations, it was the first time I had visited and was surprised by both its superb archaic decor and offer of service. The room we were in offered plenty of space and the party all enjoyed their three course meals as well as a dance after. The staff... More 

Was this review helpful? Yes
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear TWilbury77, Thank you very much for taking the time to write your review. It is lovely to hear about your little adventure, every floor and room is different which really adds to the whole experience. Great to hear that you are considering Crewe Hall as a wedding venue, all details for any upcoming wedding fairs can be found on... More 

Stoke-on-Trent, United Kingdom
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Gorgeous location and elegant building. Quick and friendly check-in. Receptionist gave us a plan of the hotel and we did need it to find our room. There is the old hall and the newer buildings so the facilities are quite widespread. Beautiful interiors with ornate plaster ceilings, period furniture and memorabilia. Staff were very friendly and helpful at all times.... More 

Was this review helpful? Yes
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear GillQuenby, Thank you for your review of Crewe Hall. It is great that you enjoyed so many parts of your stay. It is really nice to see that you used so many of our facilities and that our staff provided you with high quality service. I will be sure to pass your comments onto my colleagues as they will... More 

Crewe
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Managed to get a groupon deal for Crewe Hall for myself and my daughter as a treat for finishing exams which included use of the spa facilities and a file and polish, spa is lovely when we got there the man on reception at the spa was very informative polite and friendly showing us where to go booking us in... More 

Was this review helpful? Yes
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear rufuscrewe, Thank you for taking the time to write a review. It is lovely to hear that you and your daughter had such a lovely spa day at Crewe Hall. I will pass on your feedback to my colleagues in the spa as they will enjoy hearing about your experience. Congratulations to your daughter for finishing her exams, we... More 

Westhoughton, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

Just booked in this afternoon to celebrate a special birthday, spa far too small for the number of guests to accommodate 20 loungers for 30+ people wanting to use the facilities, also returned to our room to find the towels were badly soiled, house keeping did replace them within 10 mins, then we went to eat in the bistro to... More 

Was this review helpful? Yes
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear B J, Thank you for taking the time to give feedback on your recent spa break with us. I am disappointed to hear that we did not meet your expectations on this occasion. If you wish to discuss this matter in further detail, I would be happy for you to contact me directly at the hotel. Kind regards James... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Me and my partner enjoyed a fantastic stay here thanks to my sister who works for these hotels. We enjoyed the lovely room and the spa facilities and also got engaged here! What a lovely chap at the desk at the spa, he booked me in for my facial and he gave us money off and was such a lovely... More 

Was this review helpful? Yes
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear helenlw1, Thank you for taking the time to write your feedback. It is wonderful to hear how much you and your partner enjoyed your stay with us. My spa colleagues will be very happy to hear how they added to your experience. It is really great to hear that you are considering Crewe Hall for your wedding, our website... More 

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