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BEST WESTERN Crewe Arms Hotel

Nantwich Road, Crewe CW2 6DN, England
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BEST WESTERN Crewe Arms Hotel
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BEST WESTERN Crewe Arms Hotel
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112 reviews from our community

Traveler rating
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    45
    13
    9
    11
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16
28
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oakdale, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at the Crewe Arms recently as I needed to book at short notice and other hotels I would usually visit were full. I don't need to be in the town centre for work so would generally prefer a quieter location. Nonetheless reviews seemed to be on the up so I thought it'd be worth giving the Crewe Arms... More 

Was this review helpful? Yes 1
Porthmadog, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

I stayed overnight on 17 April 2015. Check-in was speedy and the single room was spotlessly keen, compact but stylish. Windows are double glazed to muffle train noise and this was effective. Kettle and tea and coffee making facilities available, flat screen TV, hair dryer, iron and ironing board! (A trouser press may have been a better option for most... More 

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Derby, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed in best western before so knew what to expect. However the Crewe Arms exceeded our expectations. A historic building that's easy to find with plenty of free parking. The staff were really friendly. Our room was quite large, very clean and comfortable. A great stay!! Wouldn't hesitate to stay again.

Was this review helpful? Yes 1
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Many thanks for the great review. We are so pleased that you enjoyed your recent stay with us. The whole team sincerely hopes that you come back and visit us again soon. Thanks once again. Kindest Regards Tracey Molyneaux GM More 

Pennsylvania
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Appears renovations have changed this establishment for the better. Nicely and quickly checked in. Blazing fire in the lobby and restaurant was busy. Room was very typical for Europe; small but efficient. Given wifi code for each device. Did occasionally hear the passing trains nearby, but not enough to disturb sleep. Only main complaint is that bathroom never really ot... More 

Was this review helpful? Yes 1
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Drew, Many thanks for the great review. I have had maintenance take a look at the water temp and we have increased this slightly so envisage no further issues, please accept my apologies if this caused you any inconvenience. We are pleased that all other aspects of your stay were good and hope that you will return when next... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 20, 2015

The food and staff at the anniversary party we attended this evening were fantastic. We had a private room which was beautifully set up, the service cannot be faulted and the choice of four options for each course gave something to please everyone. Recommended.

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Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

We are absolutely delighted that everyone enjoyed the party here on Friday night. I will pass on these comments to all concerned. We do hope that you will visit us again soon. Kindest Regards Tracey Molyneaux GM More 

1 review
5 of 5 stars Reviewed March 16, 2015

I have been staying here for almost three weeks and have stayed in many hotels over the world however credit where its due the staff have been amazing especially Adam, Lee, Marcine and Robert who are so friendly, attentive and have the best customer service I have witnessed in a long time. The wifi is excellent and I have also... More 

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Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Kirsty, Thank you ever so much for taking the time to write such a great review. We have a real focus on customer service and this seems to be working. All the team will be so pleased with your comments. We do hope that you will be staying with us again soon. Kindest Regards Tracey Molyneaux GM More 

Wolverhampton, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 15, 2015

Wow. Don't really know where to begin! Stayed in this hotel for approx 7 weeks whilst on a training course in Crewe. Tbf some of the rooms are a bit old as not all have been updated and fitted with Sky yet. However where there hotel really comes into its own is by the staff. They are all so profesional... More 

Was this review helpful? Yes 1
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Many thanks for this great review. All the team are delighted that you enjoyed you stay and that you found our customer service standards to be extremely high. We look forward to welcoming you back again soon. Kindest Regards Tracey Molyneaux GM More 

norwich
Contributor
13 reviews 13 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 12, 2015

Ive been staying at this hotel now for near on 3 months. In that time I can honestly say ive enjoyed it very much. The food is lovely, service is excellent and staff very friendly and helpful....proximity to crewe rail station is fantastic, its 100 yards away...crewe town centre is about 15 to 20 min walk....being so close to the... More 

Was this review helpful? Yes 1
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for the great review. We are so pleased that you enjoyed your stay with us, all the team are delighted with your comments. We do hope that you will come back and stay with us again soon. Kindest Regards Tracey Molyneaux GM More 

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