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BEST WESTERN Crewe Arms Hotel

Nantwich Road, Crewe CW2 6DN, England
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1 room 1 guest
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BEST WESTERN Crewe Arms Hotel
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150 Reviews from our TripAdvisor Community

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Traveler rating
    51
    56
    17
    13
    13
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37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
  • All months
    (150)
  • Mar-May only
    (38)
  • Jun-Aug only
    (58)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (31)
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Lymm, United Kingdom
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for one night as we had an evening in Crewe planned. Warm welcome by the hotel reception staff. The room was really nice with all the amenities you could need. They had a fan which was good as the rooms were quite hot which meant sleeping would have been difficult without this. Complimentary tea and coffee in the... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Many thanks for the great review. The whole tram are delighted that you enjoyed your stay with us and we look forward to welcoming you again very soon. Kindest Regards Tracey Molyneaux GM More 

Normanton, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have been staying at this hotel off and on for about 15 years. During that time it has gone through many changes of ownership. The latest change back in November 2013 has seen this rather run down hotel brought back to life. Not too sure about the decor in the bar. Food is reasonable although breakfast can be variable.... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Many thanks for the fabulous review, the whole team are so pleased that you are seeing the improvements being made. We are constantly looking at all aspects of the services we provide, so will look again at breakfast. Thanks again and we look forward to welcoming you back again soon. Kindest Regards Tracey Molyneaux GM More 

Hull
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel looks amazing, as did the room. Very spacious and clean with a great view of the train lines into Crewe station. My only problem was the noise, which is incessant. The windows are single glazed so every screech of wheel and badly echoed tannoy was like I was actually on the platform The bed was comfier than home,... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for taking the time to review the hotel. We are in fact the world's oldest railway hotel and hence from time to time train noise can be heard. If you do wish to stay with us again please contact me personally and I will allocate you a room away from the station. Kindest Regards Tracey Molyneaux GM More 

Coventry, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In between visiting the two cities we stayed at this hotel.After a mix-up with booking which was sorted in no time, all forty nine of us checked into our rooms. I had a single room on the first floor which was spacious,clean and with a very comfortable bed. Staff are polite and extremely helpful. Evening meal was hot and plenty... More 

Was this review helpful? Yes 1
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Many thanks for the great review. We are delighted that you enjoyed your stay with us and do hope that you visit us again soon. Kindest Regards Tracey Molyneaux GM More 

Lincolnshire, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights when going to Carfest. Good for parking and nice clean rooms. I normally don't sleep well in Hotels but I slept like a baby in this bed......so comfortable! The only disappointment with our stay was the breakfast. Very stuffy, hot room and the coffee machine wasn't working so it was Nescafé instant out of... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Deborah, Many thanks for taking the time to review the hotel and we are pleased that you found the news beds so comfortable. We will take on board your comments regarding breakfast. We are currently looking at breakfast service and products on offer and will be making a number of changes over the coming weeks. The coffee machine was... More 

Manchester, United Kingdom
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked this hotel for a Friday night away to watch a band in Crewe. After some confusion booking it on-line, we arrived at the hotel. The booking in was swift, and as a result of the mix up we were up graded to a superior room. The receptionist was very helpful. You need your car reg number to give... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you ever so much for the great review. We are delighted that you enjoyed your stay with us and do hope that you will stay with us again when next in the area. Kindest Regards Tracey Molyneaux GM More 

North East England
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Greeted promptly on reception, although given little information about hotel facilities, or meal options/times. The old hotel has recently been refurbished, but the old building with later additions make the hotel difficult to navigate, as some of the signage is confusing. The room was nice, with a recent upgrade, our room overlooking the railway made for some noise in the... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Many thanks for taking the time to review the hotel. We are pleased that you enjoyed most aspects of your recent stay with us. I will ask maintenance to look at the shower pressure to see if we can rectify this issue. Thanks you once again and we do hope that you will stay with us again if in the... More 

Nantwich, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Have used the Crewe Arms Hotel a number of times over the years,family meals,Christmas parties and just popping in for coffee and chat with friends. Well shall not be using again, arranged to meet a friend and parked on the car park. Now have a parking fine!!!!!

Was this review helpful? Yes 2
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Car Parking fines are only given when guests fail to register at reception. If on the occasion that you parked you were using the hotel facilities, please give me a call and I can revoke this for you. The system has been adopted to stop the continual abuse of the hotel's car park, by people picking up and dropping off... More 

Saint-Guen, France
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We were making an emergency journey North and arrived on the M6 near Crewe at 10.30pm.....hotel very dead at that moment....but staff helpful. Room quiet, clean and tidy. Light was poor and room pretty small....not well lit enough to read in bed. Breakfast very good and included in the room price. Decoration is new, tidy but soulless not a jolly... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Many thanks for your review. I am pleased that you enjoyed most aspects of your stay. As we are such an old building all the rooms sizes vary, nothing is uniform. I you do stay with us again please give me a call and I will allocate a larger room for you. Kindest Regards Tracey Molyneaux GM More 

Middlewich, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

This Hotel is fine and the quality of food in the bar and restaurant is good, I have also used the car park as it is handy for Crewe Train Station. This hotel employ a company called Parking Eye to monitor and control their car park, which is fair enough considering that abuse would occur otherwise. My gripe is the... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear sir, I have not ignored your correspondence as stated. The hotel car park is for valued hotel users and people wishing to pay to park. As I have explained in my numerous emails and 2 letters, I am no longer able to revoke tickets for people using the car park as a pick up and drop of from Crewe... More 

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