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BEST WESTERN Crewe Arms Hotel

Nantwich Road, Crewe CW2 6DN, England
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BEST WESTERN Crewe Arms Hotel
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BEST WESTERN Crewe Arms Hotel
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109 reviews from our community

Traveler rating
    34
    43
    13
    8
    11
See reviews for
16
27
13
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed 5 days ago NEW

Appears renovations have changed this establishment for the better. Nicely and quickly checked in. Blazing fire in the lobby and restaurant was busy. Room was very typical for Europe; small but efficient. Given wifi code for each device. Did occasionally hear the passing trains nearby, but not enough to disturb sleep. Only main complaint is that bathroom never really ot... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Drew, Many thanks for the great review. I have had maintenance take a look at the water temp and we have increased this slightly so envisage no further issues, please accept my apologies if this caused you any inconvenience. We are pleased that all other aspects of your stay were good and hope that you will return when next... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

The food and staff at the anniversary party we attended this evening were fantastic. We had a private room which was beautifully set up, the service cannot be faulted and the choice of four options for each course gave something to please everyone. Recommended.

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

We are absolutely delighted that everyone enjoyed the party here on Friday night. I will pass on these comments to all concerned. We do hope that you will visit us again soon. Kindest Regards Tracey Molyneaux GM More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I have been staying here for almost three weeks and have stayed in many hotels over the world however credit where its due the staff have been amazing especially Adam, Lee, Marcine and Robert who are so friendly, attentive and have the best customer service I have witnessed in a long time. The wifi is excellent and I have also... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Kirsty, Thank you ever so much for taking the time to write such a great review. We have a real focus on customer service and this seems to be working. All the team will be so pleased with your comments. We do hope that you will be staying with us again soon. Kindest Regards Tracey Molyneaux GM More 

Wolverhampton, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wow. Don't really know where to begin! Stayed in this hotel for approx 7 weeks whilst on a training course in Crewe. Tbf some of the rooms are a bit old as not all have been updated and fitted with Sky yet. However where there hotel really comes into its own is by the staff. They are all so profesional... More 

Was this review helpful? Yes 1
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Many thanks for this great review. All the team are delighted that you enjoyed you stay and that you found our customer service standards to be extremely high. We look forward to welcoming you back again soon. Kindest Regards Tracey Molyneaux GM More 

norwich
Contributor
11 reviews 11 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ive been staying at this hotel now for near on 3 months. In that time I can honestly say ive enjoyed it very much. The food is lovely, service is excellent and staff very friendly and helpful....proximity to crewe rail station is fantastic, its 100 yards away...crewe town centre is about 15 to 20 min walk....being so close to the... More 

Was this review helpful? Yes 1
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for the great review. We are so pleased that you enjoyed your stay with us, all the team are delighted with your comments. We do hope that you will come back and stay with us again soon. Kindest Regards Tracey Molyneaux GM More 

Linlithgow, Scotland, United Kingdom
Top Contributor
74 reviews 74 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I travel to Crewe to visit family fairly frequently and prefer a hotel close to the station. As the breakfast at my usual hotel chain has become even more limited, I decided to try the Crewe Arms. This hotel is practically across the road from the station entrance. This was my second visit, the previous being 4 weeks before. On... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear sir, Please be assured that we did not ignore the broken toaster, the element was on order for a couple of weeks, this has now arrived and the toaster is fixed. We did provide pop up toasters for guests use whilst we awaited the part to arrive. We do hope that this did not cause too much inconvenience to... More 

Market Drayton, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

just come back from a one night stop over here, I was told the room would be ready at 2 but I was in crew at 12 and went in to see if I could have the room a little earlier and it was ready then so we had the room at 12. bar area very modern, reception very modern... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you very much for the great review, we are delighted that you enjoyed your recent stay and we do hope that you will chose us again when next in the area. Kindest Regards Tracey Molyneaux GM More 

Crewe, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

we attended a function at this hotel at 8pm at night. Apparently the car parking there is privately owned and nothing to do with the hotel although it is the land the hotel occupies. The signage at night is not prominent to warn of parking charges. On entering the hotel the staff are keen to ask if you have parked... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Suzanne, If you would be kind enough to contact me at the hotel and let me know which event you attending I will look into the car parking charges for you. Regards Tracey Molyneaux GM More 

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