We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Crewe Arms Hotel

3.0 of 5 Nantwich Road, Crewe CW2 6DN, England
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
BEST WESTERN Crewe Arms Hotel
Professional photos View all
Browse nearby
BEST WESTERN Crewe Arms Hotel
Write a Review

99 reviews from our community

Traveler rating
    31
    39
    12
    6
    11
See reviews for
14
24
12
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
  • All months
    (99)
  • Mar-May only
    (14)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (31)
All months
Northwich, United Kingdom
1 review
4 of 5 stars NEW

I stayed here on business recently and had some misgivings as some Best Western hotels that I have stayed at, particularly those within an older building are very tired indeed. I was pleasantly surprised with my stay, everything was comfortable and spotlessly clean in the room I stayed in. Staff were friendly and helpful although they did seem a little... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Many thanks for taking the time to review the hotel, we are so pleased that you enjoyed most aspects of your stay. With regards to the bar, we agree that additional works is required in the area. New pictures and soft furnishings are being delivered soon which will increase the comfort of this area. We do hope that you will... More 

Bristol, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

We were not staying at this hotel but visiting for a family get together lunch on a Saturday after travelling from different areas of the country. We have used this venue before without a problem because of it's location. There was nobody at the reception desk when we arrived and no bell to summon attention. There was nobody serving in... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Please accept my apologies that the bar area was unmanned when you went to order a drink, on checking, the bar person was serving room service so was indeed away from the bar for a couple of minutes. This can happen from time to time so again please accept my apologies. Kindest Regards Tracey Molyneaux General Manager More 

Cheshire, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here as I had an early train to cat to Scotland the next day. Needed somewhere close to the station. It fitted that. Clean, comfortable room. Only downside - could sometimes here noise from the station, but that didn't affect sleep. Overall good value for money.

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Many thanks for taking the time to review the hotel. We are delighted that you enjoyed your stay with us and do hope that we can accommodate you again in the future. Kindest Regards Tracey Molyneaux General Manager More 

Royal Tunbridge Wells, United Kingdom
Top Contributor
72 reviews 72 reviews
62 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here overnight whilst passing through Crewe by train and before catching an early morning train to Glasgow. I needed somewhere close to the station and it certainly met that requirement. The platform announcements were audible as were the trains pulling in to the station. The room even vibrated when the trains passed by. To be fair, I slept... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

We are very sorry that you did not enjoy your recent stay with us. We are however the world's oldest railway hotel and situated adjacent to Crewe station so we do get some noise from the station on occasion. I apologise that there was a leak in the bar, someone had let the bath over flow, but this was dealt... More 

Darlington, United Kingdom
2 reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

Unfortunate experience of being placed in room 100. A disabled room on ground floor that has evaded any modernisation. However that was the least of the problems as there is a constant noise of what sounds like a washing machine on 1200 spin from one side of the room and the noise from continuously running water through the walls from... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Please accept my sincerest apologies that you did not enjoy your recent stay with us. Room 100 was along with all the others refurbished late last year, I have however taken another look at this room and we have added brighter lighting, additional pictures and a new dressing table. If you would be kind enough to contact me personally I... More 

Stoke-on-Trent, England, United Kingdom
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is in a perfect location opposite the rail station If using the carpark...take great care with your reservation to avoid a ticket Very good value hotel..my room was spotless, superbly fitted and with a spec reserved for higher star establishments with a lovely bed and sky TV Breakfast is good although some items were missing and had to... More 

Was this review helpful? Yes 2
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Michael S, many thanks for the fabulous review we are all delighted that you enjoyed your stay with us. At 4am on the morning of your stay there was a burst water main and a huge area of Crewe was without water until 12 noon. Unfortunately this was completely out of our control. I do hope that we will... More 

Compton, United Kingdom
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I reserved a twin for my work colleague and myself on line via Booking.com for 15/16 January but as the project was delayed I rang the Hotel,and changed to 21/22 January which I was assured was totally acceptable. When we checked in we were told there was no reservation. After waiting at reception for a total of 12 minutes it... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear sir, Please accept my sincerest apologies that you found the booking process with booking.com difficult to use. We don't generally have a problem with bookings from this site but I will look into this for you. The reception area that evening was extremely busy so I am ever so sorry that there was a delay in getting extra towels... More 

Tywyn, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

Travelled to Crewe by train and the location of the hotel was just across the road and very handy. Staff very friendly and helpful, quiet room as requested and it was very clean, recently refurbushed to a good standard. Breakfast was more than adequate and altogether a good stay.

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Andrew S, We are so pleased that you enjoyed your recent stay with us and do hope that we will be welcoming you back again soon. Kindest Regards Tracey Molyneaux General Manager More 

Burnley
Top Contributor
81 reviews 81 reviews
31 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed January 25, 2015

Having just spent the weekend at the Crewe Arms we were very impressed.A newly redecorated hotel with the rooms of a very high standard.Best Western need to look at this hotel and blue print it through out its hotels.An old hotel that now has now been brought back to its former glory keeping all its charm that these buildings deserve.Extremely... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you so much for the great review both myself and the team are delighted that you thoroughly enjoyed your stay with us. We will take on board the comments regarding Sunday breakfast and make sure that this area is improved upon immediately. Thanks you once again and we do hope to welcome you back to the hotel again soon.... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Crewe Arms Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Crewe Arms Hotel

Address: Nantwich Road, Crewe CW2 6DN, England
Location: United Kingdom > England > Cheshire > Crewe
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Crewe Arms Hotel 3*
Number of rooms: 61
Reservation Options:
TripAdvisor is proud to partner with LateRooms, Expedia, Orbitz, Booking.com, Priceline, Despegar.com and Odigeo so you can book your BEST WESTERN Crewe Arms Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
BEST WESTERN Crewe Arms Hotel England

23 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Dining (3)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (2)
Viewed
Bathroom (1)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay