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All 9 Crewe hotels

BEST WESTERN Crewe Arms Hotel

Nantwich Road, Crewe CW2 6DN, England
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BEST WESTERN Crewe Arms Hotel
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Ranked #6 of 9 Hotels in Crewe
A recent review
5 of 5 stars reviewed 1 week ago
IpswichGrumpyGrampy Ipswich
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64 reviews from our community

Traveler rating
    21
    28
    5
    2
    8
See reviews for
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15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ipswich
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I stayed at The Crewe Arms on the 10th and 11th of October and had an extremely good stay, every single member of staff was polite, friendly and helpful. The room was very clean and was serviced as it should be while I was out. I have seen other reviews that say about parking 'issues' but I was asked for... More

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Many thanks for the great review, we are all so pleased that you enjoyed your recent stay with us. I will pass on your comments to all concerned. We look forward to welcoming you back again in the near future. Kindest Regards Tracey Molyneaux General Manager More

RedBarn9021
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I was the organiser of a weekend Model Train Show at the Crewe Heritage Centre and as people wished to stay for the weekend I made arrangements with this hotel for 12 rooms and for a Saturday night dinner for 32 diners. I can honestly say Tracey and her staff went out of their way to make the arrangements and... More

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Terry, Thank you ever so much for the wonderful review. It is always lovely organising events for such a great group of people. I am delighted that everyone enjoyed themselves. I will pass on your comments to all the staff concerned and we sincerely hope to be welcoming you back again next year. Kindest Regards Tracey Molyneaux General Manager More

Warwickshire, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

Myself and my partner, stayed at the Crewe Arms Hotel in Crewe on Friday the 26 September 2014. If I remember rightly we were in room 123. You will find enclosed with this letter an invoice for a parking charge stating that I have to pay a bill of either £60.00 if paid within 14 days or £100.00 if paid... More

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Mandy, Firstly may I apologise for the issues you encountered when staying at the hotel last week. Parking is indeed free for all hotel users, you should have been asked for your registration number on check in and this would have avoided the upset of you receiving a fine. I will re-iterate to all the staff on the front... More

ireland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had cause to stop here briefly whilst taking our son to Manchester Metropolitan University. It appeared to be getting redecorated and renovated as the gents toilet adjacent to the bar area was closed. We were not staying over but had a starter and main course from the bar menu which was tasty and pleasant enough. A big thank you... More

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you very much for taking the time to review the hotel. I am so pleased that you enjoyed your meal with us. On Tuesday 30th September all the renovations will be completed so I do hope that you will pop in again when visiting your son. Thanks once again Kindest Regards Tracey Molyneaux-General Manager More

willenhall
Reviewer
4 reviews 4 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

stayed at this hotel 0ne night sat 20/9/2014 part of a weekend package with travelsyle to coronation street on the sat and chester on the sunday . we cannot fault this hotel,nothing is too much trouble for the staff, they are all pleasant and helpful. all of the hotel has been renovated to a very high standard, the food was... More

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Leslie, Thank you very much for your fabulous review we are all delighted that you enjoyed your stay with us. I will pass on the comments regarding food to the Chef and all the staff concerned. Thank you once again and I do hope that we can welcome you back to the hotel again soon. Kindest Regards Tracey Molyneaux... More

Lancaster, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 14, 2014

I stayed one night and found the hotel clean and my spacious room was comfortable. The hotel has been going through some renovations and my room looked newly renovated although the decor had a rather dated feel. The hotel is very close to the railway station which makes it convenient although you can hear trains passing by. I checked out... More

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for the review. I was pleased to here that you had enjoyed your stay and would stay with us again. The new rooms have been very well received but I will of course take on board your comments. The renovations are due to be completed by 30.9.14 so I do hope that you will indeed return and see... More

stevenage
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 10, 2014

Stayed for 2 nights 6/7th September lovely clean room,slept really well,had lovely meal on the Friday night, lovely breakfast too,staff very good,although think my husband would of liked more choice of beers.

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Many thanks for taking the time to review the hotel. I am so pleased that you enjoyed your stay with us. I have noted your comments regarding the beer selection and this will be discussed at our next management meeting. Thank you once again and we do hope to welcome you back again in the future. Kindest Regards Tracey Molyneaux More

London, England, United Kingdom
1 review
5 of 5 stars Reviewed September 7, 2014

My names Iain, I stayed for 4 nights last week. The hotel itself looks great and will be even better when the new bar/restaurant is completed soon. The room was also spacious, well looked after and had everything you'd expect. Having said that the best part of the stay was the staff, etremely helplful, polite and funny, which makes the... More

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Iain, Many thanks for the fabulous review. I have passed your comments on to all the staff especially the three that you mentioned. We are here to ensure guests are comfortable and welcomed and I am so pleased this was the case. We do hope to see you again in the future. Kindest Regards. Tracey Molyneaux More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 5, 2014

Business stop over, mid week, booked on-line no fuss. On arrival the place was being decorated and refitted, not rally an issue everything was still working. Checked in, given my room, climbed the stairs only to find my room is in an area that has been closed off for decoration and re-fit (hmm) back downstairs, try again , had an... More

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Mr Moore, Please accept my sincerest apologies for the problems that you encountered during your stay with us last week. I have investigated all of your points and steps have been taken to address the issues. Once again I do apologise, the comfort and enjoyment of our guests is paramount and on this occasion we did not deliver. Kindest... More

1 review
5 of 5 stars Reviewed September 5, 2014

My name is Mobola. I stayed in this lovely hotel for 2nights on a business trip. The staff were friendly and very helpful. Prompt attention to queries or complaints. Superb breakfast, wide variety to choose from. Spacious and clean en-suite room. I will look for the slightest excuse to stay here again. Great location- directly opposite the station. Well done.

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you very much for your fabulous review we are so pleased that you enjoyed your stay with us and look forward to welcoming you back again soon. Kindest Regards Tracey Molyneaux More

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Additional Information about BEST WESTERN Crewe Arms Hotel

Address: Nantwich Road, Crewe CW2 6DN, England
Location: United Kingdom > England > Cheshire > Crewe
Price Range (Based on Average Rates): $
Number of rooms: 61
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Also Known As:
BEST WESTERN Crewe Arms Hotel England

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