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BEST WESTERN Crewe Arms Hotel

Nantwich Road, Crewe CW2 6DN, England
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BEST WESTERN Crewe Arms Hotel
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BEST WESTERN Crewe Arms Hotel
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134 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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    (134)
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    (38)
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    (23)
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    (31)
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Burnley
Top Contributor
90 reviews 90 reviews
33 hotel reviews
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is our second stay and already booked for later in the year.Not going to go on about the place its great,just like to mention the staff.First Amy in the dining room on the Saturday,she controlled the place with two new members who struggled to keep up to her levels.Excellent personality and really efficient.The new trainees just seemed too shy... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you ever so much for the fantastic review. We are all so pleased that you enjoyed your recent stay with us and that you will be returning again soon. We do have some new staff who we are currently training, and yes they are a little shy, however I am confident that they will have found their feet when... More 

Nantwich, United Kingdom
Contributor
12 reviews 12 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I used to work at this hotel a few years back and must say it didnt seem to be that popular at the time for one reason or another. I recently went in for a drink whilst waiting for a train, and it looks fantastic. What a nice sight to see it doing well again. Really put a smile on... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you very much for the wonderful review. We are so pleased that you liked the changes and we do hope that you visit us again soon. Kindest Regards Tracey Molyneaux GM More 

Cheshire, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

I live locally to the Crewe Arms Hotel and chose to have lunch here with good friends. The new refurbishments were stunning and very modern (but keeping in character with such a historic building). We ate in the restaurant which was tastefully decorated. I had a very delicious 3 course meal. The staff were very accommodating to my requests and... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for the fabulous review. The restaurant is getting busier each week, with many guests returning frequently. I will pass your comments on to all the team and we do hope to welcome you back again very soon. Kindest Regards Tracey Molyneaux GM More 

Upton, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

I was responsible for arranging a conference for eighty people at The Crewe Arms and the success of the event was thanks to the support and assistance of Tracey Molyneux, the General Manager. On the day of the event, the efficient attention of the staff showed that they take their lead from the top.

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you ever so much for the great review. We are so pleased that your event went well and we do hope that you use the hotel again in the future. Kindest Regards Tracey Molyneaux GM More 

Holywood, United Kingdom
Contributor
18 reviews 18 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

deliberately chose this hotel because if its location! being so close to the main railway station has its advantages but as our room overlooked one of the platforms we were constantly bombarded with train announcements! The rooms were very spacious clean and well appointed. The main positive was the staff, who were very professional and friendly especially the two lovely... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Many thanks for taking the time to write a review. We are so pleased that you enjoyed your recent stay with us and I will pass on your lovely comments to both Ruth & Sue. We do hope that you will be visiting us again very soon. Kindest Regards Tracey Molyneaux GM More 

Europe
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have just read the previous review and comments from non residents on Sunday night. The other side to this story is that the staff at the Crewe Arms are excellent and always consider the residents. When a large group invade the bar, they take over and this is not a bar but a great 3 star hotel, who is... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you ever so much for your review. I am so pleased that you enjoy your stays with us at the hotel. All the team will be delighted to read this and we look forward to welcoming you back again soon. Kindest Regards Tracey Molyneaux GM More 

Chester, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I called here to get a coffee and possibly some food. I saw the signs saying "parking free for patrons" - so I parked up and went in. There was a sign inside saying "register car at reception", fair enough. I waited for the guy at reception to finish dealing with his customers so I could do this and order... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear sir, I respond to all reviews that are posted be them negative or positive. The hotel employs Parking Eye to stop the abuse of the car park by people picking up and dropping off at the station. We are not the station car park and we have had numerous complaints from valued guests who are unable to park. Parking... More 

Crewe, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We decided to meet at the Crewe Arms in Crewe for a family gathering for my fathers funeral the following day. One member had booked in as a resident,, my son was over from New York and others travelled a distance too. The bar manager had a shockingly bad attitude and made it clear we were unwanted customers and said... More 

Was this review helpful? Yes 2
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear sir, The hotel bar was open to residents only on Sunday evening due to a football match taking place at Crewe Alex. We do from time to time close the bar to the public on such occasions if we feel this is in the best interest of our residents. The hotel has undergone a major refurbishment and is very... More 

Northampton, United Kingdom
Top Contributor
97 reviews 97 reviews
86 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Reading TA reports I was a little bit concerned about staying here. Parking was hard as there were only a few spaces left, but I did park. booking in was swift. I had a very large triple room for one person. the room had been refurbished but had not control over the radiator most unusual. the room had a desk... More 

Was this review helpful? Yes
Tracey M, General Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Dear Brian, Thank you for the great review. The team are so pleased that enjoyed your recent stay with us. I will pass on you comments to all concerned and we do hope that you will stay with us again when you are next in Crewe. Kindest Regards Tracey Molyneaux GM More 

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Prices are for 1 room, 2 adults
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