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Champneys Henlow

4.0 of 5 Coach Road, Henlow SG166DB, England
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Certificate of Excellence 2014
Champneys Henlow
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Champneys Henlow
Champneys Henlow
Champneys Henlow
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918 reviews from our community

Traveler rating
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    178
    87
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    33
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stevenage, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

My partner and i stayed in the Henlow Champneys recently for a get away and i must admit I found it be a fantastic experience. My partner loved all of the treatments and the relaxation the Spa gave, 100% 5 star experience. The quality of the food and the service received in the Restaurant was also excellent and I would... More

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Cambridgeshire, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

I have just returned from another successful stay at Champneys Henlow. The attention to detail to provide the best customer care is evident, as the friendly, professional staff work as a team to ensure your stay is a good experience. This starts from the moment you enter the front door at reception to check out. I have always found, (in... More

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Bedford, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If you ever want to know how to train your staff in excellent customer service, come and watch these people at work. Friendly, efficient, and nothing was too much trouble. There are a few niggles though..trying to get through to change treatments when you arrive is impossible, and arranging a menu for room service took too long. Not knowing when... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and I had a one night classic break. What stood out in particular was the excellent friendly service and the well managed restaurant which served up the most delicious food. We loved it and can't wait to go back. Thank you.

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

As a birthday surprise my other half brought us a nights stay in champeys.Neither of us having been to a spa before where very excited. On arrival the grounds and building looked beautiful! entering the busy reception area there was chaos bags everywhere people hanging about and staff rushing about but getting not a lot done! when we were finally... More

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bibou21, General Manager at Champneys Henlow, responded to this review

Thank you very much for your constructive review following your Birthday treat to us at Champneys Henlow. I am glad that you found our grounds and resort to be beautiful upon arrival and am disappointed to learn that your check in was not a welcoming or friendly one and further that the atmosphere was chaotic. I will speak to the... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

As it was our first visit we initially were given the grand tour and tips as to get the most out of our day. It was the best with warm, welcoming staff and quality treatments delivered punctual and in a professionally, relaxing atmosphere.

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bibou21, General Manager at Champneys Henlow, responded to this review

Thank you very much for your upbeat comments following your first visit to us at Champneys Henlow. I am so pleased that you found your welcome tour to be informative and helpful and that all of our team you encountered you found to be warm, friendly and welcoming. I am glad that you found our therapists to be punctual, professional... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent , clean, well maintained facilities. Lovely tranquil surroundings and views. Food was tasty fresh and well prepared. Plenty of treatments to choose from which the beauticians were always on time fro appointments and very professional.

Was this review helpful? Yes 1
bibou21, General Manager at Champneys Henlow, responded to this review

Thank you very much for your positive comments following your mother and daughter weekend spent with us at Champneys Henlow. I am thrilled that you both found our leisure facilities to be clean, well maintained and just the ticket! I am glad that you thoroughly enjoyed our beautiful, peaceful gardens and found your meals throughout your stay to be fresh... More

Deal, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Here we are third time this year relaxing in a gloriously spacious newly refurbished room. Doubt I will disclose the number especially for the disgruntled. Food as ever delicious....kindness and service usual high standard. Adore the new relaxation room. There is always something new or revamped each time we come. Refurbishing just goes on and on. Wonderful treatments very professionally... More

Was this review helpful? Yes
bibou21, General Manager at Champneys Henlow, responded to this review

Thank you so much for your upbeat feedback following your return to us at Champneys Henlow and a further thank you for your loyal and valued custom. I am so pleased that you you appreciated your newly refurbished bedroom and found it to be spacious and well appointed. I am glad that you continue to find our menus to be... More

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

No salt, no phones, no bar - no problem. Initially, the ban on mobiles in public seems pedantic, but adds to the relaxed atmosphere. It's nice to switch off, properly. The bemusement at dinner when asking for a coke, though, was a little embarrassing. But, I guess, you're in a health resort. Why would there be salt on the tables,... More

Was this review helpful? Yes 2
bibou21, General Manager at Champneys Henlow, responded to this review

Thank you so much for your positive and constructive review following your recent break with us at Champneys Henlow. I am pleased to learn that although initially you found our no phones policy to be strange, you fell straight into relaxing with us and as you say “switched off”. I do however apologise that you were met by bemusement when... More

Norwich, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just one night this time and much too short. I love henlow grange helpfull staff, fun classes, and a beautifull swiming pool, what more could you want? Well there are also fabulous gardens and the sound of the weir.

Was this review helpful? Yes
bibou21, General Manager at Champneys Henlow, responded to this review

Thank you very much for your complimentary comments in relation to your one night stay with us at Champneys Henlow. I am sorry to learn that you found your stay to be too short and would have appreciated more time with us! I am pleased however that you continue to find our team to be helpful, our exercise classes to... More

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Additional Information about Champneys Henlow

Address: Coach Road, Henlow SG166DB, England
Location: United Kingdom > England > Bedfordshire > Henlow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Champneys Henlow 4*
Number of rooms: 71
Reservation Options:
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Also Known As:
Champneys Henlow Hotel Henlow
Champneys Hotel Henlow
Champneys Spa Henlow
Champneys Henlow Bedfordshire

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