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Al Cielo Hotel

3.0 of 5 Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpuha 77710, Mexico
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Certificate of Excellence 2014
Al Cielo Hotel
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Al Cielo Hotel
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180 reviews from our community

Traveler rating
    149
    26
    4
    0
    1
See reviews for
30
104
5
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Al Cielo is a dream. I visited Al Cielo for 9 days with my boyfriend in December. It was the perfect trip. The beach where Al Cielo sits is absolutely breath taking, but what makes this place so truly special are all the extra little things they do so well. We are already planning our trip back next year! If... More 

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Atlanta Ga
Top Contributor
69 reviews 69 reviews
29 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Perfect place to get away with the one you love. I looked around and saw nothing but couples, which made for a great environment. Extremely quiet and romantic. Excellent customer services wonderful housekeeping. Love the breakfast and the view. Would recommend they switch to real cream for coffee and real butter and maple syrup. Dinner menu was exotic and limited... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We had our wedding at Al Cielo last May. We were looking for a more private and unique experience than what we would get at an all-inclusive, and also something that was more flexible that would accommodate our needs. This place was a gift for us. Andres (the owner) and Andrew (his son) were the most amazingly helpful people, and... More 

Was this review helpful? Yes 1
Houston, Texas, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Laid back, private, stunning view, lovely beach. If you are looking for a quiet getaway, this is it. The website photos actually match reality. The staff is competent and discrete. A late afternoon massage in a little hut on the beach is hard to beat. I read two books in four days. Meals are great - a limited menu, but... More 

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Was this review helpful? Yes 3
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Fabulous quiet hotel (8 rooms) on beautiful long quiet beach (only two other hotels). White sand, calm sea most days. Exceptional restaurant food was a surprise, so worth eating there even if not staying. Chef will make off-menu dishes on request.

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Was this review helpful? Yes 3
Stockholm, Sweden
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at many different small and large hotels, but Al Cielo is the best. We spent a week there and the service is great, with polite and proud staff, the food is first class and the atmosphere is very relaxed. The owners have focused on the small details, rose petals, flower arrangements, drinks on the beach. Everything gives... More 

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in Suite La Mar. Your mouth drops when you see your view. Its postcard picture perfect. Housekeeping service is impeccable. The food at the restaurant is first rate, so is the service. Having breakfast there was amazing! Cons WiFi is non-existent, I'd blame the service provider. Bed was a little stiff. Other than that, an unbelievable hotel.

Was this review helpful? Yes 4
Arlington, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 23, 2014

We had our wedding here in April this year and let me tell you this location is gorgeous! It was exactly what i looking for. I didnt want a resort wedding where it was crowded or impersonal or had sunbathers watching. I wanted a rustic, private, romantic setting and this place fit the bill. Al Cielo felt like it was... More 

Was this review helpful? Yes 2
Gothenburg, Västra Götaland County, Sweden
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 9, 2014

If you are looking for a calm, smooth, hypnotic paradise then this is the place. The Hotel has wonderful ecological rooms and is placed in a very calm, relaxing, beautiful environment. The turquoise ocean just by your doorstep is picture perfect, the sand smooth and white with hammocks calmly waiting. The restaurant serves tasty seafood and fish, with meat options... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Al Cielo staff would like to thank you for your kind comments. We actually think that sometimes time runs slow in this area. It is so beautiful that you feel immersed in its beauty and you forget all your problems. Indeed we are not for all kinds of people and if you are looking for tv, late bars, nightlife and... More 

McKinney, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 7, 2014

Our family of four stayed at Al Cielo for 5 days during our first ever visit to Yucatan. Our casita (Atardecer) had plenty of room for four, was quiet and clean with a beautiful rooftop lounge. There were few people on the beach due to the lack of giant resorts around, the water was beautiful and calm with clean white... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All our staff is really thankful with your kind words. We are so glad to hear that your family enjoyed your holiday with us. We are hoping to host your vacation again in the near future. Thanks again and see you soon. More 

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Additional Information about Al Cielo Hotel

Address: Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpuha 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpuha
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Al Cielo Hotel 3*
Number of rooms: 8
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Also Known As:
Al Cielo Xpuha
Hotel Al Cielo
Al Cielo Hotel Riviera Maya, Mexico - Xpuha

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