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All 3 Xpuha hotels

Al Cielo Hotel

3.0 of 5 Hotel   |   Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpuha 77710, Mexico
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96%
Ranked #1 of 3 Hotels in Xpuha
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Louren Y New Orleans, Louisiana
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156 reviews from our community

Traveler rating
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    5
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    1
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24
96
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Orleans, Louisiana
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I LOVE this hotel! We just left yesterday and I am already wanting to plan another trip. We went with 12 others for a wedding and what a wonderful experience! From the moment we got there, we felt like we belonged. Andrew and the staff are AMAZING! You get great, personal service and everyone works to make sure you are... More

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Al Cielo Staff thanks you for your words. We are so glad to hear that your stay and friends wedding was an absolute success, we try very hard to make everyone feel like home... We will let all our staff know about your comments and Francisco indeed has magical hands!! We are so happy to hear that you bring home... More

Regina, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The food was terrific, as was the service. The rooms were clean & spacious. The beds weren't overly comfortable. Some of our group stayed on the 2nd floor of the beachfront rooms and they were excellent....ocean breezes blowing through at night. The more expensive rooms in the jungle at the back didn't have much air flow & the A/C had... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All our staff is very happy to hear that you had an amazing stay with us. Actually this summer was hotter than past years, so the rooms in the back suffered from this heat, we are thinking on setting up an extra AC in those rooms during summertime. We are very glad to hear that you enjoyed our facilities and... More

NYC
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family stayed here for our wedding at esencia next door and what a gorgeous experience ! Andrew the manager treated us like family It's small and private and perfect the food was beyond delicious and super affordable can't wait to come back!!

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All our staff thanks you for your stay and your kind comments. We are so glad to hear that your stay was as you expected and that you felt like family, our goal is exactly that!! We will let the chef know your comments on his food, we try to achieve excellence in our food and service. Our kindest regards... More

Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

After looking for months for a wedding venue, we finally decided on Al Cielo hotel, and we do not regret one second of it. Andrew replied to my emails within one day and made sure that everything was organized exactly like we wanted it. The staff were so friendly and made us feel right at home. The food was delicious... More

Was this review helpful? Yes 1
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All AL CIELO Staff would love to thank you for your kind comments. We are so happy to hear that such an special day went so smoothly and perfect, we work very hard to do our best everyday and even more on this special occasions... We would love to see you again in a near future and we congratulate you!!... More

Monterrey, Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I can only say thank you to all the Al Cielo Staff. After visiting different hotels in Tulum, we decided to choose Al Cielo as the right place for our wedding, and it was the best decision! Andrew and Andres were very helpful during the whole planning, and the day of the event everything went just as expected. It is... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff would love to thank you for choosing us for such an special day in your life, we are very glad to hear that everything went as you expected. It was a pleasure to coordinate your event and to host your wedding with us, we had so much fun doing it. Thank you again for your kind words... More

Livermore, California
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you are looking for all-inclusive experience this place is not for you. This is a small boutique Hotel set right on the beach. The beach is white and soft, the water is blue/turquoise/green. Our room was Agua and it has a breathtaking ocean view. It is in front of the palapas on the second floor, and I highly recommend... More

Was this review helpful? Yes 5
Andrew O, Gerente at Al Cielo Hotel, responded to this review

The whole staff of AL CIELO is delighted to hear your kind comments and would like to thank you for your stay with us. As you well say, if you are looking for an all inclusive, then we are not what you are looking for. We try to be a different option for all the non all inclusive travelers in... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our family stayed at Al Cielo this past summer 2014. Our teenage children had a good time with no television or WiFi connection in our room, going back to basics and enjoying the beauty of this piece of Mexican paradise. Plenty of eco-turism and anthropology sites around you, if desired. Food was delicious and consistent, but a bit pricey. The... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff would like to thank you for your kind comments. We are very happy to hear that there are still people that enjoy the simple things in life. Vacations are supposed to free yourself from all the stress the internet and the television brings into our daily life. Indeed there is a lot of sightseeing to do around... More

Richmond, VA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Let me start by saying that my husband and I have been regular travelers to the Riviera Maya since our honeymoon there 16 years ago, and we cherish quiet hotels with natural beauty away from massive tourism. I can safely say that Al Cielo has become my favorite place to stay in this region and I will be certain to... More

Was this review helpful? Yes 3
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff is delighted to hear your kind comments and would like to thank you for your visit. We are very happy to hear that you felt at ease all your stay and that our staff made you feel like home. Thats our goal every day. Indeed we are very lucky to have this little corner of the world... More

Aarhus, Denmark
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed September 1, 2014

We had our wedding at Al Cielo in July, and it became the wedding we have always dreamt of and we can really thank Al Cielo and the staff there for that! Throughout the entire process they were spectacular, professional and extremely accommodating. The manager listened and understood our vision and what we were wanting it to look like, feel... More

Review collected in partnership with this hotel

Was this review helpful? Yes 6
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All AL CIELO Staff would like to thank you for choosing us as your venue for such an important day in your life, we are very happy to hear that everything was as you expected. We were so happy to assist you in all the details of your wedding and making the day really special and beautiful. Thank you for... More

New York City, New York
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 14, 2014

Great place,nice people, amazing beach. Breakfast is included and it was great. Happy hour on the beach 2/1 frozen Margaritas. Dinner and lunch menu are the same the food was good but a little expensive. Over all the place was paradise and I would go back tomorrow.

Was this review helpful? Yes 4
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff would love to thank you for your kind comments and your visit. We are really glad to hear that you had a beautiful stay, we try our best every day to make our clients happy. We hope you can visit us again. My best. More

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Additional Information about Al Cielo Hotel

Address: Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpuha 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpuha
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Al Cielo Hotel 3*
Number of rooms: 8
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Also Known As:
Al Cielo Xpuha
Hotel Al Cielo
Al Cielo Hotel Riviera Maya, Mexico - Xpuha

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