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All 3 Xpuha hotels

Al Cielo Hotel

3.0 of 5 Hotel   |   Carr. Cancun - Tulum km 118 | Solidaridad, Xpuha 77710, Mexico
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95%
Ranked #1 of 3 Hotels in Xpuha
Certificate of Excellence 2014
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149 reviews from our community

Traveler rating
    120
    23
    5
    0
    1
See reviews for
22
93
4
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Our family stayed at Al Cielo this past summer 2014. Our teenage children had a good time with no television or WiFi connection in our room, going back to basics and enjoying the beauty of this piece of Mexican paradise. Plenty of eco-turism and anthropology sites around you, if desired. Food was delicious and consistent, but a bit pricey. The... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Richmond, VA
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Let me start by saying that my husband and I have been regular travelers to the Riviera Maya since our honeymoon there 16 years ago, and we cherish quiet hotels with natural beauty away from massive tourism. I can safely say that Al Cielo has become my favorite place to stay in this region and I will be certain to... More

Was this review helpful? Yes 2
Aarhus, Denmark
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had our wedding at Al Cielo in July, and it became the wedding we have always dreamt of and we can really thank Al Cielo and the staff there for that! Throughout the entire process they were spectacular, professional and extremely accommodating. The manager listened and understood our vision and what we were wanting it to look like, feel... More

Review collected in partnership with this hotel

Was this review helpful? Yes 5
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All AL CIELO Staff would like to thank you for choosing us as your venue for such an important day in your life, we are very happy to hear that everything was as you expected. We were so happy to assist you in all the details of your wedding and making the day really special and beautiful. Thank you for... More

New York City, New York
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 14, 2014

Great place,nice people, amazing beach. Breakfast is included and it was great. Happy hour on the beach 2/1 frozen Margaritas. Dinner and lunch menu are the same the food was good but a little expensive. Over all the place was paradise and I would go back tomorrow.

Was this review helpful? Yes 4
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff would love to thank you for your kind comments and your visit. We are really glad to hear that you had a beautiful stay, we try our best every day to make our clients happy. We hope you can visit us again. My best. More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2014

Fantastic beach, place, hotel with the best staff always looking ofr your week being, fantastic bar and cooking. This small and natural and exclusive and peaceful hotel it´s a truly jewel in Cancun, far away from all inclusive disgusting and loud and nasty hotels.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All our staff would like to thank you for your kind words. We try our best to make our guests feel as comfortable as possible, we are very happy to hear that you felt as we wanted you to feel. Also our bar and restaurant is always trying to make the best of them... We hope to have you soon... More

Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 16, 2014

It is so hard to find a place that really is a walk out your door be on the beach place. We renewed our vows in June they planned the entire Mayan ceremony and let us add Buddhist elements and it was simply perfect. We stayed in Suite Del Mar and my wife was literally jumping up and down with... More

Was this review helpful? Yes 9
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff was honored to help you organize your renewal of your vows, indeed it was a magical ceremony. Also all our staff would like to thank you for your kind comments. We are very happy to hear that you felt like home and that everything was as you expected and more. We hope to meet you again very... More

Youngstown, United States
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 9, 2014

My husband and I stayed at Al Cielo for 7 days for our honeymoon in June. We searched the internet for months looking for the perfect place. We wanted to go someplace where we would be treated as guests, but would not be bothered. We did not want the big, all-inclusive resort feel. Somehow we came across Al Cielo and... More

Was this review helpful? Yes 6
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All AL CIELO Staff would like to thank you for your kind comments. We are very happy to hear that everything was a s you expected, we try our best to make every guest feel unique and pampered. Indeed the photos are almost as beautiful as when you see it in person!! Sometimes that happens, some guests go out more... More

Los Angeles, California
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 7, 2014

What a pleasant way to have a six day holiday - Al Cielo. Ladies, if want want a get away on your own, this place is a perfect selection! I always wanted to go to Tulum, & did my research online, deciding to change resorts from Esencia next door. This was an exceptional choice! I was a bit hesitant to... More

Review collected in partnership with this hotel

Was this review helpful? Yes 6
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff would like to thank you for your kind words. We are very happy to hear that you enjoyed your holiday with us, we try to make every guest to feel like home. We are hoping to meet you soon again with us. My best. More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 4, 2014 via mobile

Al cielo is amazing. I love that it's small and secluded and there are only a limited number of suites making it really private. All the staff are so friendly and go over and above to make your stay as perfect as possible. Shout out to Regina (who helped us tremendously with booking our chichen itza tour) Carlos at the... More

Was this review helpful? Yes 4
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO STAFF would like to thank you for your kind words. We are so glad to hear that everything was as you expected, our staff is always trying to make the best of them so all our guests feel unique. Indeed since we have this breakfast menu, around 6 months ago, everybody just loves it!! We are very happy... More

Stockholm, Stockholms Län, Sweden
Contributor
16 reviews 16 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 3, 2014 via mobile

This place is located in a beautiful beach in Xpu-Ha, we followed the member's testimonials so we went all-in and stayed there 10 days during our trip across Mayan Riviera, we got the half-board, we also got the romantic dinner in the beach. We payed via bank-transfer.  The whole was just a little bit cheaper than probably the most luxury... More

Was this review helpful? Yes 5
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff would like to thank you for your comments and humble opinion. We are very much surprised that you took 1 year to write this review so into detail. So im going to be as much detailed as you for the other people that reads all this comments. You were ripped off by the taxi driver, because the... More

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Additional Information about Al Cielo Hotel

Address: Carr. Cancun - Tulum km 118 | Solidaridad, Xpuha 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpuha
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Al Cielo Hotel 3*
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Also Known As:
Al Cielo Xpuha
Hotel Al Cielo
Al Cielo Hotel Riviera Maya, Mexico - Xpuha

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