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All 3 Xpuha hotels

Al Cielo Hotel

3.0 of 5 Hotel   |   Carr. Cancun - Tulum km 118 | Solidaridad, Xpuha 77710, Mexico
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Ranked #1 of 3 hotels in Xpuha
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Jeremyp1974 New York City, New York
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  • Reviews (145)
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145 people have reviewed this hotel

Traveler rating
    117
    22
    5
    0
    1
See reviews for
21
91
4
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
New York City, New York
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great place,nice people, amazing beach. Breakfast is included and it was great. Happy hour on the beach 2/1 frozen Margaritas. Dinner and lunch menu are the same the food was good but a little expensive. Over all the place was paradise and I would go back tomorrow.

Was this review helpful? Yes 4
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff would love to thank you for your kind comments and your visit. We are really glad to hear that you had a beautiful stay, we try our best every day to make our clients happy. We hope you can visit us again. My best. More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic beach, place, hotel with the best staff always looking ofr your week being, fantastic bar and cooking. This small and natural and exclusive and peaceful hotel it´s a truly jewel in Cancun, far away from all inclusive disgusting and loud and nasty hotels.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All our staff would like to thank you for your kind words. We try our best to make our guests feel as comfortable as possible, we are very happy to hear that you felt as we wanted you to feel. Also our bar and restaurant is always trying to make the best of them... We hope to have you soon... More

Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 16, 2014

It is so hard to find a place that really is a walk out your door be on the beach place. We renewed our vows in June they planned the entire Mayan ceremony and let us add Buddhist elements and it was simply perfect. We stayed in Suite Del Mar and my wife was literally jumping up and down with... More

Was this review helpful? Yes 9
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff was honored to help you organize your renewal of your vows, indeed it was a magical ceremony. Also all our staff would like to thank you for your kind comments. We are very happy to hear that you felt like home and that everything was as you expected and more. We hope to meet you again very... More

Youngstown, United States
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 9, 2014

My husband and I stayed at Al Cielo for 7 days for our honeymoon in June. We searched the internet for months looking for the perfect place. We wanted to go someplace where we would be treated as guests, but would not be bothered. We did not want the big, all-inclusive resort feel. Somehow we came across Al Cielo and... More

Was this review helpful? Yes 6
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All AL CIELO Staff would like to thank you for your kind comments. We are very happy to hear that everything was a s you expected, we try our best to make every guest feel unique and pampered. Indeed the photos are almost as beautiful as when you see it in person!! Sometimes that happens, some guests go out more... More

Los Angeles, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 7, 2014

What a pleasant way to have a six day holiday - Al Cielo. Ladies, if want want a get away on your own, this place is a perfect selection! I always wanted to go to Tulum, & did my research online, deciding to change resorts from Esencia next door. This was an exceptional choice! I was a bit hesitant to... More

Review collected in partnership with this hotel

Was this review helpful? Yes 5
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff would like to thank you for your kind words. We are very happy to hear that you enjoyed your holiday with us, we try to make every guest to feel like home. We are hoping to meet you soon again with us. My best. More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 4, 2014 via mobile

Al cielo is amazing. I love that it's small and secluded and there are only a limited number of suites making it really private. All the staff are so friendly and go over and above to make your stay as perfect as possible. Shout out to Regina (who helped us tremendously with booking our chichen itza tour) Carlos at the... More

Was this review helpful? Yes 4
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO STAFF would like to thank you for your kind words. We are so glad to hear that everything was as you expected, our staff is always trying to make the best of them so all our guests feel unique. Indeed since we have this breakfast menu, around 6 months ago, everybody just loves it!! We are very happy... More

Stockholm, Stockholms Län, Sweden
Contributor
16 reviews 16 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 3, 2014 via mobile

This place is located in a beautiful beach in Xpu-Ha, we followed the member's testimonials so we went all-in and stayed there 10 days during our trip across Mayan Riviera, we got the half-board, we also got the romantic dinner in the beach. We payed via bank-transfer.  The whole was just a little bit cheaper than probably the most luxury... More

Was this review helpful? Yes 4
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff would like to thank you for your comments and humble opinion. We are very much surprised that you took 1 year to write this review so into detail. So im going to be as much detailed as you for the other people that reads all this comments. You were ripped off by the taxi driver, because the... More

Monroe, Michigan
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 2, 2014

Had my daughter's Hindu wedding in May of 2014 at Al Cielo for 85 people and of that 24 of us had an extended stay before the wedding at Al Cielo. Could not ask for a better venue and could not ask for a better staff. If you ever dreamt of an exclusive beach wedding and expected a royal treatment... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Al AL CIELO STAFF would love to thank you for choosing us as your venue for an amazing wedding and all your kind comments. We had so much fun and hard work preparing your wedding, it was our fist Indian wedding and it was absolutely great. We enjoyed every minute of the whole weekend. Thank you again for choosing us... More

Manteca, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 30, 2014

My wife and I went on our one year wedding anniversary to the Rivera Maya and we did a ton of research on where to stay. We were looking for a resort which was intimate and did not have a lot of people. We also wanted a place that was right on the water. We found this hotel online and... More

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff was delighted to host your wedding anniversary and we are very thankful for your comments. We are very happy to hear that you enjoyed your stay with us and that you felt really comfortable and like home. We try to be rustic and casual at the same time we are glad you enjoyed the layout of the... More

Lakeland, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 29, 2014

My husband and I came to Al Cielo on our 10 year anniversary, with very high expectations. Our expectations were: a hotel ON the beach; a beautiful beach with white sand and clear water; somewhat secluded; great service; great food; an open-air restaurant; and a comfortable bed - all for the right price, of course. Al Cielo delivered in every... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff is very happy to read your beautiful comments. We try our best every day to make all our guests feel special, we are very glad that you felt that way. Yes indeed, we always recommend renting a car to our guests. As you well mention, we are no longer a Beach Club open to the public, so... More

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Additional Information about Al Cielo Hotel

Address: Carr. Cancun - Tulum km 118 | Solidaridad, Xpuha 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpuha
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Al Cielo Hotel 3*
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Also Known As:
Al Cielo Xpuha
Hotel Al Cielo
Al Cielo Hotel Riviera Maya, Mexico - Xpuha

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Amenities

Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Al Cielo Hotel is situated on the beachfront of Xpu Ha and its one of the most secluded beaches in the riviera maya where you can sleep in heaven. Al Cielo Hotel is a beachfront petit hotel situated on the peaceful Xpu-Ha Beach, only 20 minutes drive North of Tulum and 20 minutes drive South of Playa del Carmen in Mexico's Riviera Maya. This charming beachfront resort, has four rustic elegantly designed rooms, named Water, Air, Earth and Fire. Four elements that combine to become a Caribbean elixir for your holidays in this secluded beach. Aswell as 2 amazing chic and romantic garden Villas named Atardecer and Girasol, designed specially for the confort and privacy of casual couples and families. If you feel like sleeping in heaven Master Suite La Mar is the perfect choice, situated for the complete exclusive feeling of bliss and peace in one of the last romantic places in Mexico. Try the relaxed atmosphere and privacy on the beachfront new Villa named Villa del Patron. Al Cielo can be one of the last places in the whole Riviera Maya where you can trully be away from crowds and feel yourself immeresed in a true mexican caribbean beach club experience. Al Cielo was created to express a fresh and exquisit feeling of relax and sensitivity, perfect for escaping from the rutine and enjoy true life changing experiences. Feel the bliss of our reef having a lobster dinner or a seafood paella as your feet are immersed in the white sand beach. Diving in the cenotes, swimming with turtles or fishing in the bay. You can always explore the Tulum Ruins, Coba Ruins and the Colonial Citys of Valladolid and Izamal. Guests will enjoy the services of massages, tours and more. The exclusivity of this place allows Al Cielo Hotel's staff to offer you personal attention always. ... more   less 
Number of rooms
8

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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