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All 3 Xpuha hotels

Al Cielo Hotel

3.0 of 5 Hotel   |   Carr. Cancun - Tulum km 118 | Solidaridad, Xpuha 77710, Mexico
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97%
Ranked #1 of 3 hotels in Xpuha
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
Killsh0t Appleton, Wisconsin
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115 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Appleton, Wisconsin
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I want to keep this my little secret, but that would not be fair. I have traveled to Mexico about 20 times and this was by far my best vacation there. We stayed in the El Patron Suite with another couple and it was perfect. The beach and area is very secluded and private. Beautiful water, sand and little bay.... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All AL CIELO Staff would like to thank you for your kind comments and your stay with us. We also enjoyed a lot talking and getting to know you all a lot. We are certain that we will work something out for your next trip. And we will have a lot of fun for sure. Thank you again. Kind regards. More

Veracruz, Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here with my husband for our honeymoon and had the most amazing time. I really loved the view of the ocean and the beach. It was excellent to have a mostly private beach (shared with the other guests which this is a small 8 room resort or so). We didn't get the dinner on the beach and there... More

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All AL CIELO Staff would like to thank you for your stay with us and for your kind comments. We are very happy to hear that you had a wonderful stay. We are very sorry if you felt a little awkward about the event that was happening in your last day, it was a wedding lunch, but as you know... More

New york
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I am a repeat visitor to Al Cielo, Once again, my experience was nothing less of perfect. Beautiful room, magnificent beach location, exceptional food and top notch service. Most importantly, the resort is run by wonderful people. Kind, professional and attentive to our every need. The perfect vacation spot.

Was this review helpful? Yes 3
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All AL CIELO Staff would like to thank you for your kind comments. We are very delighted to hear that you had a wonderful stay with us again, as you well know we try our best to keep the standards of our food, staff and services. We would love to host a new vacation for you in the future. Best.... More

Toronto, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2014

Highly recommend this excellent hotel. The beach is secluded and pristine. The property is accessible while still feeling remote from the the PDC strip. The food is fresh and delicious. This is really an ideal setting for a vacation, provided that your aim is relaxation and solitude (as it was for us).

Was this review helpful? Yes 3
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Hello. Thank you for your kind comments. We are very happy that you felt our private atmosphere, thats one of our main goals as a hotel. And thank you for your comments on our food, we will tell all the kitchen staff about it, as you know we try very hard to bring excellence in our food and drinks. We... More

Sao Paulo, SP
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 3, 2014

Impressive ocean views from most suites. Affordable prices, and an excellent crew. also, the xpuha beach is very calm and a perfect place to meet caribbean sea. All the hotel crew is very polite and friendly.

Was this review helpful? Yes 3
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Hello. Thank you very much for your comments, we are very happy that when you came inside the room it looked like you did not expected!!...We try to improve every day... We also took note from the comments you gave us and we are improving on it... We hope to host your vacation again... Kind Regards. Al Cielo Staff... More

Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2014

This is a gem in the Riviera Maya. Very private, white/golden/red sand beach. Crashing waves and strong seaside winds lulled us to sleep each night. Staff was fantastic! We felt like royalty. The experience will be cherished forever, and a trip back will definitely be considered in the future. A car is a necessity to get in and out and... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

AL CIELO Staff would like to thank you for your kind comments. We are very happy to know that your stay was as you expected and we will be more than happy to host your future vacations. Kind Regards. Al Cielo Staff. More

Minneapolis
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 17, 2014

This hotel is amazing. We stayed here 1/25/2014-1/29/2014 It was perfect for a little getaway with my husband and our friends. We were called to visit the area because of a "Bravest Race" put on by Xplor. After receiving a recommendation from our friends at Del Sol Photography we knew this was the place we had to stay! And we... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Andrew O, Manager at Al Cielo Hotel, responded to this review

All AL CIELO Staff would like to thank you for your stay with us. We are very happy to hear that everything was as you expected, we work very hard trying to make all our guests happy and confortable. We are very sorry for the "Safe" inconvenience, now it is totally fixed. We hope to have you with us again... More

Berlin, Deutschland
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 16, 2014

Al Cielo - the name says it all .. our stay at the Vila Padron at Al Cielo was like a stay in heaven. such a warm and friendly atmosphere. the house was very clean, the food they offer is incredibly good, the beach was almost emtpy and very clean. we had a great time and will for sure come... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Andrew O, Manager at Al Cielo Hotel, responded to this review

All AL CIELO Staff would like to thank you for your stay and for your kind comments. We were so glad to have you as our guests and hopefully we can host another of your vacation. Best. Al Cielo... More

Beloit, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2014

This was a week in heaven. Private beach, only 8 rooms & 8 matching beach tents for guests. Sea kayaking, snorkeling and windsurfing are all available along the beach. Fabulous management at Al Cielo, we had fresh rose petals on our bed and in our tub every day. Dinner is only served until 8:30 p.m., so if you want to... More

Was this review helpful? Yes 2
Andrew O, Manager at Al Cielo Hotel, responded to this review

AL CIELO Staff would like to thank you very much for staying with us. We appreciate your comments and we hope to have you with us in a near future. Best. Al Cielo Staff. PS: Starting from March 1st, we are having different and fun nights at the restaurant every day. More

New York City, New York
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 1, 2014

visited February 2013, and i have to say, this was the perfect start of a MUCH needed vacation. wanting a place to do nothing before we met another couple in Tulum and I so happy to find this hidden treasure. the staff and service was impeccable. The rooms were of a 'rustic elegance' sparse, spacious and immaculate. Having your own... More

Was this review helpful? Yes 4
Andrew O, Manager at Al Cielo Hotel, responded to this review

AL CIELO Staff would like to thank you very much for staying with us. We appreciate your comments and we hope to have you with us in a near future. Best. Al Cielo Staff. More

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Additional Information about Al Cielo Hotel

Also Known As:
Al Cielo Xpuha
Hotel Al Cielo
Al Cielo Hotel Riviera Maya, Mexico - Xpuha
Address: Carr. Cancun - Tulum km 118 | Solidaridad, Xpuha 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpuha
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 hotels in Xpuha
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Al Cielo Hotel 3*
Official Description (provided by the hotel):
Al Cielo Hotel is situated on the beachfront of Xpu Ha and its one of the most secluded beaches in the riviera maya where you can sleep in heaven. Al Cielo Hotel is a beachfront petit hotel situated on the peaceful Xpu-Ha Beach, only 20 minutes drive North of Tulum and 20 minutes drive South of Playa del Carmen in Mexico's Riviera Maya. This charming beachfront resort, has four rustic elegantly designed rooms, named Water, Air, Earth and Fire. Four elements that combine to become a Caribbean elixir for your holidays in this secluded beach. Aswell as 2 amazing chic and romantic garden Villas named Atardecer and Girasol, designed specially for the confort and privacy of casual couples and families. If you feel like sleeping in heaven Master Suite La Mar is the perfect choice, situated for the complete exclusive feeling of bliss and peace in one of the last romantic places in Mexico. Try the relaxed atmosphere and privacy on the beachfront new Villa named Villa del Patron. Al Cielo can be one of the last places in the whole Riviera Maya where you can trully be away from crowds and feel yourself immeresed in a true mexican caribbean beach club experience. Al Cielo was created to express a fresh and exquisit feeling of relax and sensitivity, perfect for escaping from the rutine and enjoy true life changing experiences. Feel the bliss of our reef having a lobster dinner or a seafood paella as your feet are immersed in the white sand beach. Diving in the cenotes, swimming with turtles or fishing in the bay. You can always explore the Tulum Ruins, Coba Ruins and the Colonial Citys of Valladolid and Izamal. Guests will enjoy the services of massages, tours and more. The exclusivity of this place allows Al Cielo Hotel's staff to offer you personal attention always. ... more   less 
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