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Al Cielo Hotel

Certificate of Excellence
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Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpu-Ha 77710, Mexico
Best prices for: 1 room 1 guest
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Al Cielo Hotel
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Al Cielo Hotel
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199 reviews from our community

Traveler rating
    163
    28
    6
    0
    2
See reviews for
34
117
6
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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10010
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Beautiful boutique hotel. The staff (and owner) could not be any more friendly or charming. We stayed in the Villa Atardecer - which is not directly on the beach - but is a 60 second walk to the beach. Villa Atardecer was perfect for us - it has the most privacy out of all - and we really used the... More 

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Beach, dining, accommodations and service are all amazing. The perfect blend of everything.. We've been visiting the Tulum area regularly for about seven years and we've had really good trips. But there's always a trade off - great rooms, not great beach or convenient but the dining isn't great. Al Cielo delivered on all the wants and needs without any... More 

Was this review helpful? Yes 3
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't say enough about this very special place. The beach is peaceful and stunning - I've been up and down that coastline and have never seen a nicer white sand beach. The accommodations are lovely. The staff is incredibly attentive. If you're looking for a quiet, classy, beautiful place to stay amid the crowds on the Riviera Maya, this... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Guest. All the staff of Al Cielo thanks you very much for your kind words. We are so happy to hear that you found our little stretch of beach one of the most spectacular in the Riviera Maya, we do as well. And also we are very happy to hear that you and your family had so much fun,... More 

salt lake city utah
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been to Al Cielo at least half a dozen times and it never disappoints. Fantastic boutique hotel that makes the beach the central focus. You don't fight for chairs, you listen to the surf all night, the rooms are simple but extremely clean and comfortable, and the service is fantastic. There is a charm at Al cielo that... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All Al Cielo Staff would love to thank you for your kind words. We all know who you are and we are so glad to have you as a guest and more than a guest as family member!! We cant wait to have you back and have some fun together. Our best wishes. More 

Los Angeles
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I use Trip Advisor all the time. I rely on the opinions I read and expect them to be 'real'. I feel it's my obligation to offer my honest opinion so other can use in turn. We really really wanted to love this place, but it fell short of our expectations in a couple ways. 1. 'Rustic, elegantly designed rooms'...... More 

Was this review helpful? Yes
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear kpincastaic All Al Cielo would like to thank you for your comments, i would like to apologize in name of everybody because we did not arrived to your expectations... As you well say, i think all the comments from our clients here stated are honest as well as yours...and we feel obligated as well to give our honest opinion... More 

New York, NY
2 reviews
1 of 5 stars Reviewed 3 weeks ago

such rude people! i called multiple times and they hang up on you. When they finally take a call they say not interested and hang up. better to stay home. i was shocked to hear someone talk like that.

Was this review helpful? Yes
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear asaw_nyc We already reported this suspicious review to Trip Advisor and we are hoping that they take it out asap because this tool should be used for travelers that actually stayed at the property and had the experience of staying, eating, swimming, etc... First of all, the staff was very shocked to see this review...I Andrew Olavarrieta (Manager) im... More 

Minnesota
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 20, 2015

Andrew and Co. are great people and make you feel at home immediately. This is a gorgeous paradise right on the beach, even the open-air restaurant/bar. Service was excellent, food was over the top great! Our lovely Suite La Mar was like being in heaven, with all its cool white and turquoise. We spent relaxing time in the "chill-out" room,... More 

Was this review helpful? Yes 3
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All the staff from Al Cielo thanks you a lot for your nice review. Suite La Mar....ohhhh la la!!...THE ROOM...such nice place to be indeed...we are so happy to hear that it went over your expectations!!... We really hope to have you back again soon... Our best. More 

Austin, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2015

If you're a couple looking for a beautiful destination, do not overlook this hotel! The food in the restaurant is delicious and the staff is really top-notch. We are going back later this year. If you're into resorts, you will probably not like this hotel because it's small and a little remote. The sunrises are incredible. The beach is calm... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Al Cielo staff thanks you for your comments... Great for couples, great for families, great for everybody!!... We are so happy to hear that everything was as you expected to be, we try our best everyday... Thank you again and hope to see you back again soon... Our best wishes. More 

Santa Barbara, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2015

Arrived late from our flight into Cancun. The owners left a meal for in the room knowing that their onsite restaurant would be closed. This set the tone for an unforgetable few days of relaxation. I wanted a small hotel -- not a mega resort. I wanted a quiet pretty beach. I wanted an attentive service-oriented staff. I wanted not... More 

Was this review helpful? Yes 3
Andrew O, Gerente at Al Cielo Hotel, responded to this review

So nice to hear that you had a perfect stay...all our staff thanks you for coming and enjoying... Indeed we are so lucky to have this paradise and to share it with the world... We hope to be as you say your home base for whenever you want to... Our best wishes. More 

Brussels, Belgium
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2015

Beautiful location, excellent table & bar and happy staff fully dedicated to your well-being Probably one of the best intimate beach place of the maya coast between tulum and playa del Carmen Have to wake up early for sunrise... Magic...

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Al Cielo staffs thanks you for your words... We hope to have you back with us again and share the beautiful sunrises with you... Our best wishes. More 

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