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Al Cielo Hotel

Certificate of Excellence
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Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpu-Ha 77710, Mexico
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Al Cielo Hotel
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230 Reviews from our TripAdvisor Community

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Traveler rating
    190
    33
    6
    0
    1
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38
139
6
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Apex, North Carolina
5 of 5 stars Reviewed 2 days ago NEW

We were there for my brother's wedding recently. Don't expect flat screen TV's and a ton of WIFI at this location. You are supposed to be on vacation right? The staff was amazing (esp. Ishmael the AM waiter - he pretty made every meal special) the food is great and it's a central location to ruins, etc. Great spot!

Was this review helpful? Yes 1
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

You pull off the highway and up to solid security gates, get through, pull right up to the front desk, which is under a veranda type structure outside, and start thinking oh boy, it's really hot here and this place seems really dry. And then you walk up a very short path into a completely open restaurant area, round the... More 

Was this review helpful? Yes 2
Chicago, Illinois
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 21, 2015

Stayed here with a couple of friends before continuing traveling in South America. Very relaxing, the staff is amazing and very helpful. You probably want to take a cab north to Playa del Carmen some night as the meny at the restaurant is quite limited (which is a good thing - don't try to serve everything!). Very good romantic retreat... More 

Was this review helpful? Yes 2
oakville
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed June 18, 2015

There is much to love about Al Cielo. It's an intimate, secluded spot on one of the most beautiful beaches on the Riviera Maya. With only 8 rooms, you feel like it is your own private resort, very quiet and relaxing. We enjoyed some exceptional meals in the restaurant and delicious snacks on the beach - the tuna ceviche is... More 

Was this review helpful? Yes 5
Simsbury, Connecticut
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 8, 2015

We stayed 3 nights in room: Agua – a rustic dark wood floor, wall & ceiling room with fabulous ocean views from the room ( and the shower! ) and the balcony. These views combined with the quiet seclusion and friendly/ cheerful staff make this a great value choice for peace and relaxation. There are only 8 rooms (so a... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 25, 2015

We just had our wedding at Al Cielo Hotel on May 16, 2015. There is nothing negative about this place. This was the best venue ever! Our reception was simply amazing. All the staff were in point. Andrew and Natalia were there every step of the way. Andrew assisted with getting me in touch with all the vendors and all... More 

Was this review helpful? Yes 3
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 14, 2015

My partner and I had a great time at Al Cielo. The staff were friendly and helpful, and made the stay comfortable and relaxing. The actual premises was incredible. Quiet, beautiful beach all to yourselves, the best beach I had visited in the area. The food was amazing. Fresh fish, and the tuna ceviche was divine. REAL cocktails made with... More 

Was this review helpful? Yes 3
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Guests!! It is so nice to hear about your experience with us, all the staff thanks you for your beautiful words. Indeed this property has been our dream since the last 13 years and as you well say we invested lot of heart and soul to this dream to come true...its an honor for all of us to share... More 

scottsdale
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 11, 2015

We just returned from 5 days at Al Cielo and didn't want to leave! The entire experience was phenomenal! My husband and I wanted to escape our daily routine and that is just what we got. The staff was great and was there to accommodate you any way that you need. The food, the massage, the service, the beach, EVERYTHING... More 

Was this review helpful? Yes 1
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Guest. Thank you for your kind words, all the staff was delighted to hear your comments. Indeed if you dont want crazy party happening around you and you want a true escape this is your spot!! We are very glad to hear that you had an exceptional stay with us and that you wish to come back... We all... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 10, 2015 via mobile

We had a wonderful stay @ALCIELO everybody in the staff(Andrew,Rudy,Pablo,Ismael,Giovani) were great,they really take care of you all your stay.We stayed in room agua and our wake up call was the ocean. You can't miss chilaquiles for breakfast and for dinner Scallops,clams and our favorite Pescado a la sal.thanks for eveything al cielo staff. Will definitely come back soon.

Was this review helpful? Yes 1
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Guests. All the staff of Al Cielo thanks you for your great comments. Everybody is waiting for your return as we all had so much fun with you. We are really happy to hear that you had an amazing weekend. Our best. More 

Hudson, Wisconsin
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed May 4, 2015

We just returned from our second stay at Al Cielo. That we returned shows how wonderful a place this is. Rustic elegance is how we describe Al Cielo to our friends. We love this place because it is so relaxing and removed from the hustle and bustle of the big resorts yet has all the amenities we need - beach-sun-palpas-drinks-great... More 

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Guests!! Thank you very much for your beautiful words, all our staff was delighted to host again your vacation and we all thank you for choosing us. We are looking forward for your next visit and make it yet again unforgettable. Our warmest wishes. More 

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