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Al Cielo Hotel

3.0 of 5 Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpu-Ha 77710, Mexico
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Certificate of Excellence 2014
Al Cielo Hotel
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Al Cielo Hotel
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191 reviews from our community

Traveler rating
    158
    27
    5
    0
    1
See reviews for
32
111
6
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minnesota
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Andrew and Co. are great people and make you feel at home immediately. This is a gorgeous paradise right on the beach, even the open-air restaurant/bar. Service was excellent, food was over the top great! Our lovely Suite La Mar was like being in heaven, with all its cool white and turquoise. We spent relaxing time in the "chill-out" room,... More 

Was this review helpful? Yes 3
Austin, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you're a couple looking for a beautiful destination, do not overlook this hotel! The food in the restaurant is delicious and the staff is really top-notch. We are going back later this year. If you're into resorts, you will probably not like this hotel because it's small and a little remote. The sunrises are incredible. The beach is calm... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Santa Barbara, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived late from our flight into Cancun. The owners left a meal for in the room knowing that their onsite restaurant would be closed. This set the tone for an unforgetable few days of relaxation. I wanted a small hotel -- not a mega resort. I wanted a quiet pretty beach. I wanted an attentive service-oriented staff. I wanted not... More 

Was this review helpful? Yes 2
Brussels, Belgium
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful location, excellent table & bar and happy staff fully dedicated to your well-being Probably one of the best intimate beach place of the maya coast between tulum and playa del Carmen Have to wake up early for sunrise... Magic...

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I wish, I shouldn't have to write a review on Al Cielo as I wish to keep this place secret. My family and I have been there twice already and each time it is a better experience. We've been staying in the same little bungalow villa "Atardecer" as we consider it as our little paradise. Al Cielo is such a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Louisville, Kentucky
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in the room fuego, which literally steps out onto the beach. the room was darker than I had imagined, perhaps because so many of the photos showed the white adobe walls that can be found in the villas. I tend to prefer lighter tones and clean smooth surfaces, so the dark paneled room probably would not have been... More 

Was this review helpful? Yes 3
West Hartford, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I would like to begin this by stating we have traveled the world and visited many countries, hotels, and resorts. This place was unique! What a find! Not sure how we found it but Al Cielo was perfect. The beach is lovely, well kept, comfortable palapas (thatched hut for sun and shade with 2 chaises and a table ). Each... More 

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Baxter, MN
Contributor
16 reviews 16 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

...on the weather, that is. We got lucky on five nice days in January. But, luck had nothing to do with the resort. Al Cielo is superb. From great staff to excellent service to wonderful, hospitable hosts, we once again enjoyed this beautiful place. We are return guests and will be back again. We have stayed in both the beach-front... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Portland, Oregon
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Pros - The room is beautiful. We had our own villa. Housekeeping is on top of it. The beach area was gorgeous. Cons - The bed was way too hard. The pillows need to be replaced. The art in the room was very riskque. The Restaurant food was not really that good and was way too expensive. We ate in... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Guest. All AL CIELO Staff would like to thank you for your comments. We are very happy to hear that you found our beach beautiful, it is indeed. We are very sorry to hear that we did not arrive to your expectations, we truly try our best to satisfy all our guests every day. The Villa Atardecer that you... More 

chicago
Contributor
15 reviews 15 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you're the type who likes the mega resorts, must have ongoing entertainment and late night bars, or can't live without a big pool, this is not the place for you. However, if you love walking a gorgeous beach, avoiding crowds, and eating fantastic food, then Al Cielo is a great place to do so. We spent four night there... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
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Additional Information about Al Cielo Hotel

Address: Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpu-Ha 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Al Cielo Hotel 3*
Number of rooms: 8
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Also Known As:
Al Cielo Xpuha
Hotel Al Cielo
Al Cielo Hotel Riviera Maya, Mexico - Xpu-Ha

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