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Al Cielo Hotel

Certificate of Excellence
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Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpu-Ha 77710, Mexico
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1 room 1 guest
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Al Cielo Hotel
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242 Reviews from our TripAdvisor Community

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Traveler rating
    198
    35
    8
    0
    1
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41
148
6
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (242)
  • Mar-May only
    (71)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (68)
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San Francisco, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Fabulous wedding with fabulous staff. I had essentially a family reunion for 3 days and had the wedding on the 3rd day. I booked the entire hotel for those 3 days and I would recommend that for anyone considering it! I stayed in the suite of course but the cake goes to the Patron room hands down. The Patron room... More 

Was this review helpful? Yes 2
Ciudad Juarez, Mexico
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are looking for a beautiful view of the Caribbean, excellent sunrises and sunsets, peaceful days and overall, an very personal connection with the staff, you have found it at Al Cielo. Everyone in the hotel makes you feel great and have a beautiful and very friendly approach to everyone. I would like to enlist everyone there by name,... More 

Was this review helpful? Yes 3
Portland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We loved our time here and had a wonderful relaxing honeymoon. After the craziness of our wedding it was great to come to a place where the restaurant, and the beach were only steps from our room. The food was delicious and fresh and our servers were friendly and made us feel at home. Although during our time there, the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Pittsburgh, PA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The entire staff was very friendly and did their best to make our stay wonderful. Ishmael made the stay a lot easier for us. We did not speak Spanish and he spoke fluent English. He always greeted us with a smile and remembered our preferences. Ishmael also was helpful on places to visit. Andrew was always friendly and helpful. He... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love it everyone there are super nice & kind service its perfect hotel the best very romantic & silent, beach the most beautiful i been....Al Cielo we really were there......chef the best food in town. ..

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Rome, Italy
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

All perfect: this is the best location in Yucatàn and messico. Sea with turtles and big fish friendly River with amantini Food and cocktails Privacy over the top Location Staff We'll came again surely

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Dallas, Texas
1 review
3 of 5 stars Reviewed 2 weeks ago

Al Cielo is a beautiful, special quiet piece of Mexican paradise and the service is responsive, accountable and flat out fabulous but it is a bit rugged for the money. (Ex. Our suite struggled to stay cool and there were quite a few bugs trying to make it their home too.)

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Haddonfield, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Due to remodeling at Al Cielo, we stayed at their sister hotel next door, Esencia, and everything was as perfect as could be. We were assured that we would be treated as kings, and indeed we were. Thank you!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Vilnius
1 review
4 of 5 stars Reviewed 2 weeks ago

Great place, white sand, wonderful staff. The only thing is water plants all around the coast. They have a terrible smell and make it difficult to get inside the water. I realize that it's not about the hotel and they clean it on daily basis. Our expectations were at least inform us before arriving. The hotel could provide free trips... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Mandeville, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was such an awesome vacation that it would be hard for me not to make this review into a book! So I don't keep rambling out chapters, I will make some points about the key people and attractions that helped make this trip exactly what we went there for. . My boyfriend and I went on this much needed... More 

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Guest. All the staff of Al Cielo would love to thank you for all your great comments. For us is so fulfilling to hear that we made your vacation a memorable one. We try every day to give our best so our clients are happy and comfortable. Hoping to meeting you soon. Our best wishes. More 

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