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Al Cielo Hotel

Certificate of Excellence
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Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpu-Ha 77710, Mexico
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Best prices for: 1 room 1 guest
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Al Cielo Hotel
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Al Cielo Hotel
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220 reviews from our community

Traveler rating
    180
    32
    6
    0
    2
See reviews for
38
133
6
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

We just had our wedding at Al Cielo Hotel on May 16, 2015. There is nothing negative about this place. This was the best venue ever! Our reception was simply amazing. All the staff were in point. Andrew and Natalia were there every step of the way. Andrew assisted with getting me in touch with all the vendors and all... More 

Was this review helpful? Yes 1
Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

My partner and I had a great time at Al Cielo. The staff were friendly and helpful, and made the stay comfortable and relaxing. The actual premises was incredible. Quiet, beautiful beach all to yourselves, the best beach I had visited in the area. The food was amazing. Fresh fish, and the tuna ceviche was divine. REAL cocktails made with... More 

Was this review helpful? Yes
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Guests!! It is so nice to hear about your experience with us, all the staff thanks you for your beautiful words. Indeed this property has been our dream since the last 13 years and as you well say we invested lot of heart and soul to this dream to come true...its an honor for all of us to share... More 

scottsdale
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from 5 days at Al Cielo and didn't want to leave! The entire experience was phenomenal! My husband and I wanted to escape our daily routine and that is just what we got. The staff was great and was there to accommodate you any way that you need. The food, the massage, the service, the beach, EVERYTHING... More 

Was this review helpful? Yes 1
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Guest. Thank you for your kind words, all the staff was delighted to hear your comments. Indeed if you dont want crazy party happening around you and you want a true escape this is your spot!! We are very glad to hear that you had an exceptional stay with us and that you wish to come back... We all... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a wonderful stay @ALCIELO everybody in the staff(Andrew,Rudy,Pablo,Ismael,Giovani) were great,they really take care of you all your stay.We stayed in room agua and our wake up call was the ocean. You can't miss chilaquiles for breakfast and for dinner Scallops,clams and our favorite Pescado a la sal.thanks for eveything al cielo staff. Will definitely come back soon.

Was this review helpful? Yes 1
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Guests. All the staff of Al Cielo thanks you for your great comments. Everybody is waiting for your return as we all had so much fun with you. We are really happy to hear that you had an amazing weekend. Our best. More 

Hudson, Wisconsin
Top Contributor
77 reviews 77 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just returned from our second stay at Al Cielo. That we returned shows how wonderful a place this is. Rustic elegance is how we describe Al Cielo to our friends. We love this place because it is so relaxing and removed from the hustle and bustle of the big resorts yet has all the amenities we need - beach-sun-palpas-drinks-great... More 

Was this review helpful? Yes 1
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Guests!! Thank you very much for your beautiful words, all our staff was delighted to host again your vacation and we all thank you for choosing us. We are looking forward for your next visit and make it yet again unforgettable. Our warmest wishes. More 

Seattle, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed at Al Clelo with our two children in the Atadaceer Suite - it was the perfect size for our family, and had a fantastic roof top sitting area, with soaking pool. The staff at Al Cielo is what really made it stand out for us, we always felt welcome and safe, and greeted each day with smiles. I... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Familia. All the staff thanks you and your beautiful family for your nice words. We are so happy to hear that you felt comfortable and welcome at all times...we are glad that the Garden Villa you choose was as you expected to be for your family. We hope to have you back with us soon again... Our best. More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Best beach, staff, food, and massages around. Make sure you are on the beach for midday doting! A complimentary (and delicious) cocktail and snack from the kitchen delivered to your own palapa. Perfection.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Guest. Thank you very much for your kind words, all the staff was very happy to hear that you enjoyed once again with us... Hope to meet again soon. Our best. More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently got married in Al Cielo and I can't recommend the Hotel and venue enough. Andrew is a fantastic organiser and the whole Hotel put a lot of pride into every aspect to make sure that the wedding is amazing. All of the aspects of the day were beyond our expectations and throughout the preparation and day itself everyone... More 

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

Dear Guest. All AL CIELO staff would love to thank you very much for choosing us as your wedding venue, for us this is something to be proud of. We thank you for your confidence and your patience at some moments. We hope that we took care of all your needs at all times... We really enjoyed a lot the... More 

Surrey, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 21, 2015

My son had his wedding reception here over a week ago. Andrew and the staff just blew us away with their warmth and hospitality. The food was delicious. Three family members have to have a gluten free diet (2 Coeliac's) and they made separate starters for us as well as the main course that were soooo delicious. The beach was... More 

Was this review helpful? Yes 1
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All the staff from AL CIELO thanks you for your kind comments. We are so glad to hear that the wedding of your son was as you expected to be, indeed it was a very special day for all of us... We hope that all the needs of the guests attending were taken care by our staff and that you... More 

Top Contributor
117 reviews 117 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 20, 2015 via mobile

Take advantage of the Halfboard rate. Property: Tucked away on a beautiful beach, this small hotel has everything you need to make you feel at home. There is a small resort next door, and larger one down the beach, so the beach is never crowded. Very nice beach to have a walk on, but the further down you get the... More 

Was this review helpful? Yes 2
Andrew O, Gerente at Al Cielo Hotel, responded to this review

All the staff of AL CIELO thanks you for your beautiful words... Half Board is always a good pick!! we are glad you enjoyed it... The beach indeed is spectacular...but yes lately we have received a lot of sea weed coming from the Bermudas & Bahamas area, its a phenomenon all along the Caribbean cost due to the global warming...we... More 

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