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All 3 Xpuha hotels

Bel Air Collection Xpu Ha Riviera Maya

3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km. 265, Xpuha 77710, Mexico (Formerly Xpu-Ha Palace)
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Bel Air Collection Xpu Ha Riviera Maya
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Ranked #3 of 3 hotels in Xpuha
A recent review
4 of 5 stars Reviewed June 25, 2014
Maryl54 Kihei, Hawaii
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970 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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Salida, Colorado
Contributor
13 reviews 13 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Beware, you are sleeping in a zoo with disgruntled staff. It was an experience I'll never forget and never want to have again. My husband had fond memories of this hotel when it was owned by the Palace Resorts Corporation and insisted we go with extended family. We found a resort in shambles and barely hanging on by a thread,... More

Was this review helpful? Yes 3
Kihei, Hawaii
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 25, 2014

We stayed at this resort for four nights. The rooms are pretty neat and some have a nice jacuzzi tub. All the rooms have a nice deck with lounge chairs, table, chairs and a hammock. They have free wifi and parking. We walked around a lot and also rode the shuttles, We found the shuttle drivers to be very nice.... More

Was this review helpful? Yes 4
Jorge R, Director de Relaciones Públicas at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

We are terribly sorry for the experience you had with the restaurants. We are in constant training with the staff to bring out the best of them. Be sure that we have been giving an intensive care to this particular problem. Hopefully we can change your point of view if you give us a second chance. All of our animals... More

Miami, Florida
Reviewer
5 reviews 5 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 5, 2014

We traveled with our teenage son and preteen daughter and stayed 2 nights at this hotel. They were by far, the worst day/nights spent. This hotel should be re-classified as a MOTEL. When we first arrived the check-in was not helpful at all. 0 hospitality from the staff and its like pulling teeth if you wanted to get simple answers... More

Was this review helpful? Yes 10
Lubbock, Texas, United States
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 3, 2014

We had a very relaxing and great time. The staff was more than helpful. They were amazing. I would highly recommend the resort and we are definitely coming back. The only thing that would have made it better would have been more food selections and better liqueur. We stayed 7 days and 6 nights.

Was this review helpful? Yes 5
Jorge R, Director de Relaciones Públicas at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Thank you for sharing your experience and we certainly can't wait to have you back at the resort!! Be sure that we will present new and fun choices in our restaurants the next time you visit! Warmest Regards. More

Elkin, North Carolina
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 2, 2014

We were a little hesitant about booking our vacation at this resort after reading some bad reviews. We also read some good reviews and we decided we would go for it and I am so glad we did. This was the best vacation my family has ever had and we have been to Mexico several times. The staff was so... More

Was this review helpful? Yes 4
Jorge R, Director de Relaciones Públicas at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

We are so happy for you!! Thank you for sharing your experience with us!! We truly put a lot of work into our resort precisely to bring unforgettable experiences to our guests. We can't wait to have you back! Feel free to give us a call before you arrive to ensure we deliver the same results and program any activity... More

Chicago, Illinois
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 23, 2014

Hotel,was run down. Room smelled of bleach. No towels or washcloths in room. No phone to call for towels. No Hammock, as ours was cut down. Walked to the far away lobby 3 times to try to get towels, a phone, maybe a different room, a chat with the manager. Anything. But got nothing. Manager was unavailable for every disgruntled... More

Was this review helpful? Yes 10
Colorado
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 5, 2014

Belair Management: Please see the end of this review for management comments. We always do our research on Tripadvisor before booking a vacation and we really appreciate all of the reviews -- both good and bad -- because it helps you decide if a place is right for you. Also, hotel management often reads the reviews of their property (if... More

Was this review helpful? Yes 20
Pittsburgh, Pennsylvania
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 4, 2014

We had traveled with "KD" who wrote the prior review. Everything she wrote is what we experienced. We have been to other all resorts before and really weren't expecting much. Prior to the trip, I requested king size beds and within close proximity to "KD". We received rooms in adjacent buildings and both had king beds. We had a bottom... More

Was this review helpful? Yes 7
Trafford, Pennsylvania
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 3, 2014 via mobile

If you have booked your trip and read the some recent reviews and allowed yourself to fret, let me be the first to tell you.... You have nothing to worry about! First upon arrival we were greeted by the amazing Vanessa!!! She is incredibly passionate about the resort she calls hers. She will insure every part of your stay is... More

Was this review helpful? Yes 10
Guadalajara, Mexico
1 review
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 2, 2014

I was so excited to go back to a Bel Air hotel again as I had previously stayed at the Bel Air Collection Resort & Spa Vallarta (which I loved)… well, I was very soon disenchanted to find out the service is not even close to what I was expecting based on my prior experience. Our plan included European breakfast... More

Was this review helpful? Yes 9
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Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpuha 77710, Mexico (Formerly Xpu-Ha Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpuha
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Bel Air Collection Xpu Ha Riviera Maya Mexico - Xpuha

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 
Number of rooms
144

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