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Bel Air Collection Xpu Ha Riviera Maya

3.5 of 5
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Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Bel Air Collection Xpu Ha Riviera Maya
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Ranked #4 of 4 Hotels in Xpu-Ha
A recent review
5 of 5 stars reviewed 2 days ago
liveinlasvegas Las Vegas, Nevada
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1,158 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Las Vegas, Nevada
Contributor
11 reviews 11 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The place is just great, the staff the same all over, people happy and nice. Good foo to. The pools are very cool and nice. Rooms perfect, very clean, all in orden and great amenities also... Will be back soon... I hope. Congrats, to every one...

Was this review helpful? Yes 1
Richfield, MN
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for the 2nd time in March 2015. We travel to Mexico once a year, usually staying at all-inclusives. We came back to the Bel Air Xpuha because we enjoyed the resort when we went in 2012 and found a really, really great price on an all-inclusive package. The things we liked about our stay:... More 

Was this review helpful? Yes 3
Granby, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from a fantastic week in little paradise. My baby sister turned 16 and we wanted to spend it in Mexico. Looking long and far, we decided for the Bel Air Collections, because it seemed away from the crowds, smaller, comfier and with the vast amounts of animals on scene we figured we will not get bored. Of... More 

Was this review helpful? Yes 3
Springfield, Missouri
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Amazing cenote filled with wildlife and even manatee's! it was awesome, the rooms are like huts with hammocks and really nice rooms. They are designed great for the space you have, with a 2 person whirlpool tub! The food was salty and bland mostly, they did try but it wasnt good at all. The beach is horrible in front of... More 

Was this review helpful? Yes 1
Frankfurt, Germany
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

< Restaurant > All inclusive. First dinner at the main restaurant, Waiter told us ONLY three á-la-Cart items within the menu are eligible under the all inclusive plan and need to pay for other menu items. We, along with other guests, talked to the manager and found out everything on the menu is covered under the all inclusive. In addition,... More 

Was this review helpful? Yes 1
Bel Air T, General Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Guest, Thank you for taking a few minutes of your time to tell us about your experience gained at our hotel, our mission is to satisfy all your needs and exceed your expectations, which we could not do it with you, we deeply regret the situation that occurred during your stay . We hope to have you again at... More 

Mexico City, Mexico
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you are looking for Grand Tourism than don't even bother with this resort, there are plenty of other options along the riviera that you will be much happier with. However, if you are looking for a quiet place to relax and take it easy this may just be the place for you. The resort is indeed dated but its... More 

Was this review helpful? Yes 4
Bel Air T, General Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear guest, Dear Guest, First of all Yours faithfully , we are pleased to know that you liked our Mexican cuisine, we would like to be your hosts for your next vacation , we will be waiting with open arms . Best regards. More 

Alberta
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were there for a wedding at the resort but we new going in that this was not a resort we would normally book. All of the kids in our group really enjoyed the pool and the animals, they even swam with a sea-lion. The animal enclosures are not the nicest, for animal lovers it is down right sad. Food... More 

Was this review helpful? Yes 2
Bel Air T, General Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear guest, First of all an apology for everything that happened during your stay, our mission is to meet the needs and expectations of our guests. Unfortunately we could not get to you we would love you to contemplate your next vacation so we can serve you better in terms of quality. Best regards, More 

Oakville, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Even though I only stayed for a night, I am greatly satisfied about the accomadations this resort has given me. The rate for the hotel is only about $150, and you get enjoy anything, from shows, beaches, kayaking, snorkeling, animal viewing, bycycling, and shuttles/golf cart transport for free. For only 250 pesos per family, you can take photographs with the... More 

Was this review helpful? Yes 3
Bel Air T, General Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear guest, We are pleased that you enjoyed our hotel and additional activities we have in our complex , for us all comments are welcome ,we would loved to have you back at our hotel to continue offering a good service. Best regards. More 

Beverly, Massachusetts
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 31, 2015

I stayed here 3/21/15-3/25/15 with my fiancée and our 2 small children. We did an all inclusive package. While our stay was overall very pleasant and we enjoyed ourselves, it was mildly disappointing for me. The pictures on their website are misleading and set great expectations. We discovered that the resort had been much larger at one time but due... More 

Was this review helpful? Yes 4
Bel Air T, General Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear guest, First of all an apology for everything that happened during your stay in our hotel belair collection Xpuha Mayan Riviera , our mission is to meet the needs and expectations of our guests , unfortunately we could not do it with you, we'd love to have you back to give a better service for your next vacation with... More 

State College, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 31, 2015

We just returned from a week at the Bel Air in Riviera Maya. It was our second time there. It is a very homey/not fancy place. It has a jungle feel with lots of wild and caged animals. I loved the walks to the restaurant and pool. We love the upstairs room and large porch. The shuttle bus to the... More 

Was this review helpful? Yes 3
Bel Air T, General Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Guest, Kindest regards from our hotel Belair Collection Xpuha Riviera Maya.We are pleased that you enjoyed all our additional activities and you enjoyed our resort, we would be happy to have you back in our country and the hotel for better service. Best regards. More 

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