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Catalonia Royal Tulum

Certificate of Excellence
GreenLeadersPlatinum level
Carretera Cancun Chetumal Km. 264.5, Xpu-Ha 77790, Mexico
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Catalonia Royal Tulum
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Ranked #3 of 4 Hotels in Xpu-Ha
Certificate of Excellence
GreenLeadersPlatinum level
A recent review
4 of 5 stars reviewed yesterday
hnreading Houston, Texas
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4,165 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (663)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Norwegian first
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  • Dec-Feb only
    (966)
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Houston, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

There were 14 of us in our group for this trip. The resort was beautiful and grounds well kept. There were these animals that run around all over the place that our group called "racoon monkeys" which I'm 100% sure is not what they are really called, but, thats what they looked like! They would run up to you in... More 

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McKeesport, Pennsylvania, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

Vacation started at catalonia marome told they needed rooms for wedding the next day so they asked are group of seven if we minded going to catalonia Tulum visited there before so we said yes,move happened smoothly they paid transportation to crt and added some perks. Got to crt rooms were ready stayed in building 1 long walk to beach... More 

Was this review helpful? Yes 3
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed here last August (Yes I am a bit behind on my review). I was about 4 months pregnant at the time. Food was okay, I have had better at other resorts. The tapas restaurant was one of my favourites same with the italian. The thai or chinese restaurant was a bit disappointing. The juice bar on the beach is... More 

Was this review helpful? Yes 3
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Family We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our guest’s... More 

Denmark
1 review
3 of 5 stars Reviewed 4 days ago NEW

We just returned from our honeymoon and decided to share our experience. First of all I have to admit that it was more than a holiday than a honeymoon, we were not treated as honeymooners at all. We arrived quite late - 2AM due to delay of our flight - and we got upgraded room - privilaged - which means... More 

Was this review helpful? Yes 3
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Petra 1119 We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our... More 

Berlin, New Jersey
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is our fourth year in a row to come back to the Royal. This year was really great! Last year, I was disappointed in a few things, but WOW! did they step it up this year. Pros: Do the Privilege! The B'Loved restaurant is amazing! The food was excellent, the wait staff (Alexandro, Catalina, Enrique, and Valentino) made the... More 

Was this review helpful? Yes 6
Andrea F, Director General at Catalonia Royal Tulum, responded to this review
Google Translation

Gentili Sweenman85 Grazie per aver commentato su TripAdvisor. Per noi é molto importante l'opinione e l'esperienza avuta presso il nostro... More 

Auburn, Alabama
1 review
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for a week with my husband and my brother. My room was on the top floor of our building so you could see over the treetops. The room was very nice with a comfortable bed and upgraded fixtures. My brother's room was directly below ours. His constantly smelled musky and it always felt damp. One floor made... More 

Was this review helpful? Yes 6
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear HeatherSoneurer Thank you for taking the time to share your comments online and for choosing us as the destination for your vacations. Regarding your comments, we would like to apologize for any inconveniences you may have experienced during your stay with us. We thank you for bringing these matters to our attention in order to improve these shortfalls with... More 

New York City, New York
4 of 5 stars Reviewed 6 days ago NEW

Never been to Mexico before...didn't think I would like it as much as I did! The resort was beautiful with nice rooms - each having a balcony - which is a real plus. The only real downside...the resort is situated vertically - so depending on where your room is, it could be a good 10 minute walk to the beach... More 

Was this review helpful? Yes 4
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear JWGetAway We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our guest’s... More 

Seattle, Washington
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

First off, people seem to get a little passionate about their all inclusive resort reviews- be it good or bad. I'm not sure why but I'm going to try to keep mine in check- although I am going to get a little preachy :) My husband and I needed a quick 5 day beach break so I started my research... More 

Was this review helpful? Yes 12
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Vagabondgirl We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our guest’s... More 

Woodstock, GA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We just returned Saturday from a wonderful 6 night stay. This was our first time at Catalonia Royal Tulum but third time staying south of Cancun. We booked a deluxe room (not privileged) and were given a room in building 6 on the 3rd floor. The room was large and comfortable and we enjoyed the hammock on the balcony after... More 

Was this review helpful? Yes 4
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear GABlonde We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Colorado Springs, Colorado
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We have just returned from 6 nights at Catalonia Royal Tulum. We enjoyed our stay, but would probably not return. My review is going to mirror most others regarding the "caste-type" treatment if you are Italian. We were never treated unkindly or disrespectfully, just a bit ignored. It is hard for normally outgoing Americans to be snubbed and literally "run-over"... More 

Was this review helpful? Yes 3
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Springs Ga We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our... More 

Hotel Review Summarization

What travelers say

  • Very good(26)
  • Mexican restaurant(15)
  • Other resorts(12)
  • Room service(12)
  • White sand(11)
  • Riviera Maya(10)
  • Lunch buffet(9)
  • Lobby bar(7)
  • Pool party(6)
  • Beautiful beach(6)
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