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Catalonia Royal Tulum

Certificate of Excellence
Carretera Cancun Chetumal Km. 264.5, Xpu-Ha 77790, Mexico
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Catalonia Royal Tulum
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3,961 Reviews from our TripAdvisor Community

Traveler rating
    2,300
    1,177
    327
    116
    41
See reviews for
264
2,985
40
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (636)
Date | Rating
  • Danish first
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  • English first
  • French first
  • German first
  • Italian first
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English first
  • All months
    (3961)
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    (1236)
  • Jun-Aug only
    (921)
  • Sep-Nov only
    (838)
  • Dec-Feb only
    (966)
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1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

This is my first all inclusive vacation here and will most definitely be my last. The service is just awful. Every place makes you feel like you are a burden, whether you tip or not. Every restaurant is insanely slow to get food brought out and the menus are nothing special. The wait staff rarely shows up on their own... More 

Was this review helpful? Yes 3
Noblesville, IN
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I spent a week at CRT in April and we had a good time, it’s a nice resort and just like any other all-inclusive it has its ups and downs.. Let’s get started. Location is excellent, a bit of a trip from the airport but well located in the Riviera Maya, not too far from Playa Del... More 

Was this review helpful? Yes 5
Halifax, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Just an average all-inclusive experience awaits at Catalonia Royal Tulum. At the higher end of the all-inclusive pricing spectrum, the entire experience was adequate - but not outstanding in any way and not demonstrating the value/benefit for the extra cost. The rooms are clean and simple; the food plain and plentiful; the staff courteous. The resort's small, private beach is... More 

Was this review helpful? Yes 3
Suffolk, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed September 2014 for 10 days and it was fabulous. Beautiful hotel, fantastic and VERY friendly staff. A special mention has to go out to Gabriella the hostess for always greeting us by our names, whilst also helping us to learn some Spanish and the hotel concierges as they made us feel extra welcome and helped us hire a car... More 

Was this review helpful? Yes 5
Holly Springs, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

We booked our stay at Catalonia Royal Tulum several months ago and just returned from a magical week stay there. We were skeptical after reading a few reviews but we had several good laughs about things people have complained about. Here are my thoughts and tips from our trip! Location/Access- We booked a shuttle with Best Day, they were the... More 

Was this review helpful? Yes
Westland, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Visited Catalonia Royal Tulum the week of May 16th to May 23rd Travel time from airport to resort was 1 ½ hours which included 2 stops dropping off other travelers, at their respective resorts Timeshare: Here’s help identifying timeshare staff, they’re dress in white shirts and pants, smile, ask about your stay, what you like about resort, and then invite... More 

Was this review helpful? Yes 2
Birmingham, Alabama
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From the moment my wife and I set foot on the property we felt like distinguished guests. Angel at the front desk got us squared away and checked in. He also helped us out numerous times through the week with random dumb questions. I read several reviews while planning our trip that the timeshare/traveler's club salesmen were pushy/rude. That was... More 

Was this review helpful? Yes 7
Rhinelander, Wisconsin, United States
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I almost don't want to post how great this place is. I want to keep it a secret so it doesn't get overcrowded. It's a gem for adults only; no kids cannon-balling into the pool splashing water in your drinks. If you want to lay back - lay back. If you want some activities - play. When you plan to... More 

Was this review helpful? Yes 6
Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Just returned from 11 nights here on a solo break. There are many good things to this hotel, and I'll start my review with these. Pool area and beach are beautiful, and having the trees/rainforest within the resort area make for a secluded chilled out feel. Loved the coati and the iguanas, not to mention the cat with attitude that... More 

Was this review helpful? Yes 7
Senior Reviewer
10 reviews 10 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have been to this resort twice now and will definitely be going back. After our second stay we joined the exclusive travelers club and have been very pleased. In fact, I couldn't ask for better treatment. The quality and value can not be beat.

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Very good(26)
  • Mexican restaurant(15)
  • Other resorts(12)
  • Room service(12)
  • White sand(11)
  • Riviera Maya(10)
  • Lunch buffet(9)
  • Lobby bar(7)
  • Pool party(6)
  • Beautiful beach(6)
Questions? Get answers from hotel staff and past guests. Ask a question

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