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Catalonia Royal Tulum

Certificate of Excellence
GreenLeadersPlatinum level
Carretera Cancun Chetumal Km. 264.5, Xpu-Ha 77790, Mexico
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Catalonia Royal Tulum
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1 room 1 guest
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Ranked #3 of 4 Hotels in Xpu-Ha
Certificate of Excellence
GreenLeadersPlatinum level
A recent review
4 of 5 stars reviewed yesterday
Ibeth N Sonora, Mexico
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4,255 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sonora, Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

I liked that we had variety in restaurants to choose, drinks were delicious, staff was nice, and I loved that we could see some coaties in the hotel garden, everything was great except some pillows in our bedroom had a weird smell

Was this review helpful? Yes 3
Laval, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Catalonia was beautiful! A little pricey for what it has but just the fact the your hotel is in the middle of the jungle its beauitful! I was 19 when i went and def. not a place for teens and young adults! The party ends at 12... unless you go in the town with the bus. The food is amazing... More 

Was this review helpful? Yes 4
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Carolanne We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards More 

Krakow, Poland
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We chose this resort based upon many excellent reviews we have read. Many aspects were really good, as described: - beautiful grounds with a jungle-like feeling and many wild animals - very nice, specious luxurious room - excellent food in the tapas restaurant - this is really a "lonely hotel", there are no other resorts in the neighbourhood so for... More 

Was this review helpful? Yes 4
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear guest Thank you for taking the time to share your comments online and for choosing us as the destination for your vacations. We would like to apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We thank you for bringing these matters to... More 

Penticton, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Beautiful, romantic, adult resort...loved the beach, superb snorkelling and ability to go topless! The staff cater to European tourists so don't expect to have great service if you're otherwise. Close to Xel-ha water park and Coba ruins...must see!

Was this review helpful? Yes 4
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear guest We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our guest’s... More 

Berkshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After booking to originally stay in their sister hotel Catalonia Playa Maroma through Thomas Cook (never book through them) we arrived to our original hotel to be told that there was no rooms available and that Thomas Cook had to move us, after a 10 hour flight this isn't really what you want to hear! Anyway arriving at Royal Tulum... More 

Was this review helpful? Yes 7
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear guest Thank you for writing about your recent experience at our hotel. As a service-oriented company, we have a firm devotion to accomplish our guest’s satisfaction; therefore, we are really sorry that you could not enjoy your vacations in the destination you originally booked. Thank you for your nice remarks about our Resort. We have guests from all around... More 

Louisville, Kentucky
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a great place for first-time resort goers or anyone on a budget. Its actually a good place for anyone. We met people who go to resorts every year who loved it as well as people who continue to return. First off: The grounds. Amazing. You pull up to the open, thatched-roof lobby. Its not air-conditioned but that gave... More 

Was this review helpful? Yes 8
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Emily Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you had a spectacular trip! It is great to know that you had a good time and enjoyed our facilities and services. We feel very proud of the impression you had from the hotel and our... More 

Dallas, Texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had a great time in Catalonia Tulum Hotel, the staff are very sweet and the service was great. Mexican and asian were my favorite restaurants and again, the service was excellent. They also have great shows at night in the theater and different entertaining things to do at the hotel.

Was this review helpful? Yes 3
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear guest We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was my first time to mexico. My sister picked the hotel and from the moment we arrived i was so impressed. This is about halfway between all tours and tulum/ playa del carmen so great location. Unlike other hotels that are set far from the road this one is right off the road, this means we were close to... More 

Was this review helpful? Yes 8
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Malabarmarino On behalf of the Staff and Management of our Resort, we would like to thank the time you are taking to share your feedback of your recent stay, being of the utmost importance for us and our main source to improve our facilities and service. It is so nice to hear that you enjoyed your vacation and we... More 

Winnipeg, Canada
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This resort is situated on a long beach with no other large resorts. The water is sandy with very few rocks. Tropical fish swim around you hoping to be fed. In the resort pathways there are cute coatimundis, raccoon like animals, that will beg for food. The restaurants at the resort are good, breakfast especially. This is a great place... More 

Was this review helpful? Yes 8
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Dan Thank you for taking the time to share your comments online and for choosing us as the destination for your vacations. Hopefully, you could give us the opportunity to serve you again soon! We'll be waiting for you! Best Regards General Manager More 

Atlanta, Georgia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow -- What a beautiful slice of heaven on earth. Husband and I spent 8 nights here in May 2015 and we have been dreaming about returning ever since. This hotel is unique as it's no room has beachfront views. I thought this would bother me at first but I loved the "jungle" feel to the room. We were in... More 

Was this review helpful? Yes 13
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear guest Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you and your husband had a spectacular trip! We truly appreciate such nice comments about food and drinks you took in our hotel. Those comments make us feel so proud of being part of Catalonia Hotels... More 

Hotel Review Summarization

What travelers say

  • Very good(26)
  • Mexican restaurant(15)
  • Other resorts(12)
  • Room service(12)
  • White sand(11)
  • Riviera Maya(10)
  • Lunch buffet(9)
  • Lobby bar(7)
  • Pool party(6)
  • Beautiful beach(6)
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