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Catalonia Royal Tulum

Certificate of Excellence
GreenLeadersPlatinum level
Carretera Cancun Chetumal Km. 264.5, Xpu-Ha 77790, Mexico
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1 room 1 guest
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Catalonia Royal Tulum
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4,248 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (673)
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Berkshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After booking to originally stay in their sister hotel Catalonia Playa Maroma through Thomas Cook (never book through them) we arrived to our original hotel to be told that there was no rooms available and that Thomas Cook had to move us, after a 10 hour flight this isn't really what you want to hear! Anyway arriving at Royal Tulum... More 

Was this review helpful? Yes 6
Louisville, Kentucky
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a great place for first-time resort goers or anyone on a budget. Its actually a good place for anyone. We met people who go to resorts every year who loved it as well as people who continue to return. First off: The grounds. Amazing. You pull up to the open, thatched-roof lobby. Its not air-conditioned but that gave... More 

Was this review helpful? Yes 8
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Emily Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you had a spectacular trip! It is great to know that you had a good time and enjoyed our facilities and services. We feel very proud of the impression you had from the hotel and our... More 

Dallas, Texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a great time in Catalonia Tulum Hotel, the staff are very sweet and the service was great. Mexican and asian were my favorite restaurants and again, the service was excellent. They also have great shows at night in the theater and different entertaining things to do at the hotel.

Was this review helpful? Yes 3
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear guest We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was my first time to mexico. My sister picked the hotel and from the moment we arrived i was so impressed. This is about halfway between all tours and tulum/ playa del carmen so great location. Unlike other hotels that are set far from the road this one is right off the road, this means we were close to... More 

Was this review helpful? Yes 8
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Malabarmarino On behalf of the Staff and Management of our Resort, we would like to thank the time you are taking to share your feedback of your recent stay, being of the utmost importance for us and our main source to improve our facilities and service. It is so nice to hear that you enjoyed your vacation and we... More 

Winnipeg, Canada
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This resort is situated on a long beach with no other large resorts. The water is sandy with very few rocks. Tropical fish swim around you hoping to be fed. In the resort pathways there are cute coatimundis, raccoon like animals, that will beg for food. The restaurants at the resort are good, breakfast especially. This is a great place... More 

Was this review helpful? Yes 8
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Dan Thank you for taking the time to share your comments online and for choosing us as the destination for your vacations. Hopefully, you could give us the opportunity to serve you again soon! We'll be waiting for you! Best Regards General Manager More 

Atlanta, Georgia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow -- What a beautiful slice of heaven on earth. Husband and I spent 8 nights here in May 2015 and we have been dreaming about returning ever since. This hotel is unique as it's no room has beachfront views. I thought this would bother me at first but I loved the "jungle" feel to the room. We were in... More 

Was this review helpful? Yes 13
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear guest Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you and your husband had a spectacular trip! We truly appreciate such nice comments about food and drinks you took in our hotel. Those comments make us feel so proud of being part of Catalonia Hotels... More 

Brampton
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I returned last Friday from CRT. The resort is beautiful and the service excellent. The food was always fresh and absolutely delicious. My wife is a pescatarian and the options were excellent. The waiting staff went out of there way to accommodate all our needs. We came to CRT with friends who were at a five star... More 

Was this review helpful? Yes 7
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Doublet Thank you for taking the time to share your comments online and for choosing us as the destination for your vacations. Regarding your comments, we would like to apologize for any inconveniences you may have experienced during your stay with us. Our staff will take into consideration all of your constructive comments and hope that soon, we will... More 

Staten Island, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Upon arrival at the CRT I started off feeling as if I’d come to the wrong place. I’m usually very thorough in my research before booking a vacation, but I admit this time I was a little lax …and am I glad I was! At first it felt strange to be a couple in their mid-sixties when the majority of... More 

Was this review helpful? Yes 8
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear JosieSD We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Kidderminster, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall It is SO difficult to find the hotel and location that is going to give you the holiday you deserve. You have no doubt spend hours and hours trawling through brochures, websites and reviews. There are always negative reviews but I can honestly say that this hotel is great. There really is nothing to worry about here - the... More 

Was this review helpful? Yes 17
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Tony H We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Newcastle upon Tyne
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Returned last week from the CRT, We read numerous reviews prior to booking and all bar a few were excellent ! Having been there I can say that this place is superb ! Its Adults only which we really liked, The jungle atmosphere was amazing, especially the walk to & from the Beach & main building. Loads of wildlife to... More 

Was this review helpful? Yes 8
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Connanz We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Hotel Review Summarization

What travelers say

  • Very good(26)
  • Mexican restaurant(15)
  • Other resorts(12)
  • Room service(12)
  • White sand(11)
  • Riviera Maya(10)
  • Lunch buffet(9)
  • Lobby bar(7)
  • Pool party(6)
  • Beautiful beach(6)
Questions? Get answers from hotel staff and past guests. Ask a question

6,897 photos of this hotel

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Dining (443)
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Bathroom (64)
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Videos (22)
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Beach (15)
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Other (45)
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Restaurants and Bars (52)
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The Hotel (27)

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Room/suite (5)
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Dining (7)
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Hotel & grounds (3)
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Other (18)
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