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Catalonia Royal Tulum

Certificate of Excellence
GreenLeadersPlatinum level
Carretera Cancun Chetumal Km. 264.5, Xpu-Ha 77790, Mexico
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Catalonia Royal Tulum
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Ranked #3 of 4 Hotels in Xpu-Ha
Certificate of Excellence
GreenLeadersPlatinum level
A recent review
5 of 5 stars reviewed yesterday
sweenman85 Berlin, New Jersey
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berlin, New Jersey
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is our fourth year in a row to come back to the Royal. This year was really great! Last year, I was disappointed in a few things, but WOW! did they step it up this year. Pros: Do the Privilege! The B'Loved restaurant is amazing! The food was excellent, the wait staff (Alexandro, Catalina, Enrique, and Valentino) made the... More 

Was this review helpful? Yes 7
Auburn, Alabama
1 review
4 of 5 stars Reviewed yesterday NEW

I stayed here for a week with my husband and my brother. My room was on the top floor of our building so you could see over the treetops. The room was very nice with a comfortable bed and upgraded fixtures. My brother's room was directly below ours. His constantly smelled musky and it always felt damp. One floor made... More 

Was this review helpful? Yes 5
New York City, New York
4 of 5 stars Reviewed 2 days ago NEW

Never been to Mexico before...didn't think I would like it as much as I did! The resort was beautiful with nice rooms - each having a balcony - which is a real plus. The only real downside...the resort is situated vertically - so depending on where your room is, it could be a good 10 minute walk to the beach... More 

Was this review helpful? Yes 4
Seattle, Washington
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First off, people seem to get a little passionate about their all inclusive resort reviews- be it good or bad. I'm not sure why but I'm going to try to keep mine in check- although I am going to get a little preachy :) My husband and I needed a quick 5 day beach break so I started my research... More 

Was this review helpful? Yes 10
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Vagabondgirl We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our guest’s... More 

Woodstock, GA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just returned Saturday from a wonderful 6 night stay. This was our first time at Catalonia Royal Tulum but third time staying south of Cancun. We booked a deluxe room (not privileged) and were given a room in building 6 on the 3rd floor. The room was large and comfortable and we enjoyed the hammock on the balcony after... More 

Was this review helpful? Yes 4
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear GABlonde We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Colorado Springs, Colorado
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have just returned from 6 nights at Catalonia Royal Tulum. We enjoyed our stay, but would probably not return. My review is going to mirror most others regarding the "caste-type" treatment if you are Italian. We were never treated unkindly or disrespectfully, just a bit ignored. It is hard for normally outgoing Americans to be snubbed and literally "run-over"... More 

Was this review helpful? Yes 3
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Springs Ga We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our... More 

Oklahoma City, Oklahoma, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We've stayed here before and we enjoyed it last year with the exception of what I like to call, "The Timeshare Attack!!" Well, we didn't have the attack this year but the hotel seems a little more run down than it did before and the the wild life wasn't as plentiful, which has always been a major attraction for me.... More 

Was this review helpful? Yes 3
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Client We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our guest’s... More 

Marion, Iowa
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is a great value. You get to eat of 5 of 7 restaurants on the resort, and we tried the premier club, it felt like nothing special. Certainly not worth the $15,000 it costs to become a member. The staff was friendly, and the drinks were good. We didn't have any issue with drinking the water from the... More 

Was this review helpful? Yes 2
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear JTrap We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Just got back from a week here and I have having trouble writing this review because I have to say a lot of the complaints I had were really things that the resort couldn't have helped, I just wanted to make people aware of my experience. I'll start with things the resort could help: Food: I wasn't overly thrilled with... More 

Was this review helpful? Yes 4
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Alisya L We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our... More 

common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I loved the jungle and the beach, even with the seaweed it was beautiful. Staff was very attentive and sweet, appreciate how courteous and grateful they were. overall a beautiful time. A couple downfalls were we had a couple of "large bug issues" in our room leading to us being fearful to walk into the bathroom without all of the... More 

Was this review helpful? Yes 5
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Marilee Thank you for taking the time to share your comments online and for choosing us as the destination for your vacations. Regarding your comments, we would like to apologize for any inconveniences you may have experienced during your stay with us. We thank you for bringing these matters to our attention in order to improve these shortfalls with... More 

Hotel Review Summarization

What travelers say

  • Very good(26)
  • Mexican restaurant(15)
  • Other resorts(12)
  • Room service(12)
  • White sand(11)
  • Riviera Maya(10)
  • Lunch buffet(9)
  • Lobby bar(7)
  • Pool party(6)
  • Beautiful beach(6)
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