This was our first time doing an all-inclusive (two adults and a 13 year old girl). We were totally impressed with the courtesy of the staff, food, view from our room, and most of all, the beach. We understood that Club Tulum is undergoing a period of transition right now and that they were starting to diminish their services. When... more

Club Tulum is closing Sept 2007 for total remodeling, it is a ghost town now. Most of the staff has quit for other jobs including the chefs and entertainment staff. Food they have is OK but tthe exact same thing every day and every meal. Alcohol quality is terrible for mixed drinks, could not drink it. Room moldy , beds... more

Club Tulum exceeded our expectations. The food, the staff, the beach, the rooms, everything. We had no complaints whatsoever. We went on the recommendation of my sister and her husband who were there last year. After we booked it we found out it has been bought by Palace Resorts and I read some poor reviews on this site prior to... more

Upon arrival we were checked in promptly and our bags were delivered to our rooms within five minutes. At check-in we were informed that some of the buildings within the resort were scheduled to undergo renovations and that the resort would only be at approximately 1/3 capacity during our stay, and that did seem to be the case. We were... more

Just returned from Club Tulum, Maeva, Robinson Club on the Maya reviera. As you know or don't know this resort was purchased by Palace resorts last year in June. Now called Club Tulum. For those of you who have not gone back because of this you are missing out. The resort is 90% the same. The beach, the food,the service... more

We were directed to this resort by a travel agent and we purchased through Apple Vacations. We researched reviews and it seemed to be a good choice and had high apple customer ratings. The hotel lobby and grounds were very nice. The employees at the front desk didn't seem to care if they were there or not, customer service/friendliness was... more

Let me start by saying I did not stay overnight at this particular resort. I did however, utilize their beach, restaurant and gift shop and had quite a bit of interaction with their staff. I stayed at a sister hotel which allowed me full access to this hotel. Staff: Needs a lot of work. NO where near as friendly as... more

My husband and I stayed at the Club Maeva Tulum now just called the Club Tulum during Christmas. The first few days there was no one at the resort but after Christmas it was quite busy. ROOMS: clean but very basic. Two days during prime time we had no hot water. Yes the rooms are very small and the shower... more

We booked this trip through RCI. My husband, two friends I stayed at Club Tulum for 8 days. We read all the reviews and we went with an open mind knowing that we were not staying at a 5 star resort. (always remember, you get what you pay for...) We were pleasantly surprised when we first got there. Everything was... more