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The Royal Suites Yucatan by Palladium

#2 of 21 Hotels in Akumal
Certificate of Excellence
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
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The Royal Suites Yucatan by Palladium
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The Royal Suites Yucatan by Palladium
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1,175 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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England
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Start of holiday great flight on Dream liner, Cancun Airport manic as normal. Coach trip fine 60 mins, checking fine offered great deal to upgrade to Royal Suites which we could not refuse. Royal Suite area brilliant, stayed in Mayan Suite, lovely pool where we was well looked after by Freddie the bar man come waiter. Royal lobby with bar... More 

Was this review helpful? Yes 1
England
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Start of holiday great flight on Dream liner, Cancun Airport manic as normal. Coach trip fine 60 mins, checking fine offered great deal to upgrade to Royal Suites which we could not refuse. Royal Suite area brilliant, stayed in Mayan Suite, lovely pool where we was well looked after by Freddie the bar man come waiter. Royal lobby with bar... More 

Was this review helpful? Yes 4
Chilliwack, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

In my first review, I said I'd go back. Well, I did and it's still awesome!! Same staff giving amazing service. The grounds were kept immaculate, everybody just working like little beavers to keep you happy. I have one request for the management: please change the house wine selection for the Royal Suites from St. Michael's to Casa Madero. It's... More 

Was this review helpful? Yes 2
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Erika P, Thanks a lot for your great comments about your holidays in Royal Suite Yucatan and particularly about the ones to our staff. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day; the staff is our best asset and we are really happy... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Today is our last full day (of five) at the Royal Suites Yucatán Palladium in Akumal. This review includes a few good things and a few: "are we at a different resort than every other TripAdvisor reviewer of this place??". We have been to five All-Inclusive Resorts between Cancun and Akumal, including two Adults Only. The truth is that this... More 

Was this review helpful? Yes 4
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear bakerjoseph, I am sorry to hear that your stay and experience at the Gran Palladium Riviera Resort and Spa was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First time in Mexico...first time in Riviera Maya, and loved it! Grand Palladium is an excellent choice, not only for its location, infrastructure but for the people and premium service. We were pampered...Felt like home, or even better. A great stay... we didn´t want to leave the place. Definetly a must if you go to Riviera Maya and a must... More 

Was this review helpful? Yes 2
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Fdenton, Thanks a lot for your great comments about your holidays in the Royal Suite and particularly about the ones to our staff. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day; the staff is our best asset and we are really happy to... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From start to finish this hotel was absolutely wonderful We upgraded to the Royal Suites upon arrival which you will love Fantastic room. Wonderful staff , the food is amazing, the private adult pool was just great. I really cannot fault this place We stayed in 7012 which is a good location Special mention to. Edgar and Elecio in Punta... More 

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Phil W, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if... More 

Newfoundland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was our second visit to GP Riviera Maya. We loved it so much last time that we just had to go back again. Now, we are back just one week and are talking about our next visit. We upgraded to Royal Suites from GP Kantenah upon arrival and were thrilled with our visit. We can't say enough about the... More 

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear HeadSouthNow, Thank you for your kind words about The Royal Suite Yucatan and staff, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. The staff like those is our best asset and we are really happy to realize that you... More 

nova scotia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

Highlights: Jessica our concierge/Butler, Frank and Alberto the Royal suites driver, Roberto, Filiberto,Lucy, Antonio our waiters/bartenders and Macio our guy that stocked our mini fridge a hugh thank you for your brilliant service! We enjoyed our stay very much at the Royal suites and it is due to the hard working people we met there. Our room was perfect. Our... More 

Was this review helpful? Yes 4
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear donnanovascotia, We would like to thank you for your feedback about your last holidays in the Royal Suite. For us is very important the opinion of our guests, as our aim everyday is to improve our facilities and the quality of service that we provide to our clients. In regards, to your comments about the issues you had, we... More 

London
Contributor
18 reviews 18 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

We have now been to the Royal Suites Yucatan 3 times over a 4 year period. WestJet was our supplier this time, who in turn use BestDay for shuttle transportation and as a vacation liaison. For our transfers, they used small 12 seat buses and vans instead of large buses, making the trip to the resort quick and just under... More 

Was this review helpful? Yes 1
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear LondonTrapper, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us the... More 

Courtice, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from our 6 th stay at The Royal Suites. From the moment we arrived we knew we had made the right choice by returning to this beautiful resort. Lucia greeted us like we were family. She was ready for us when we arrived. Within minutes we were checked in and enjoying a cool beverage. I cannot... More 

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Marilyn W, Thank you very much for your comments about your stay in The Royal Suite Yucatan. For us is very important to know the opinion of our visitors, because our goal is to improve our service day after day and to exceed our visitors expectations. We greatly appreciate your comments about the staff as it is our best... More 

Hotel Review Summarization

What travelers say

  • El Jardin(55)
  • Golf cart(24)
  • Very good(20)
  • Room service(12)
  • Very nice(8)
  • Mayan suite(6)
  • Riviera Maya(5)
  • Salt water pool(5)
  • White Sands(4)
  • Grounds were beautiful(3)
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