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All 21 Akumal hotels

The Royal Suites Yucatan by Palladium

4.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
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89%
Ranked #2 of 21 hotels in Akumal
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Magnus_Traveller Buenos Aires
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907 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
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Buenos Aires
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I stayed with my wife in a lovely hut (ideal for honeymoon), with jacuzzi and butler. The exclusive restaurante for Royal, where you can have your breakfast and dinner, got an impressive variety of cold and hot meals where options are different everyday. Talking about thematic restaurants I recommend the japanese one, with it teppanyaki show. Really funny and tasty.... More

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Magnus_Traveller, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if there... More

Top Contributor
76 reviews 76 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed in a Mayan suite, and all started out well. We had stayed at a Colonial Mayan Suite 4 years ago. There was really no welcome back, and even though we turned in the card telling when we wanted the room serviced the room was not touched our first full day there. The second issue was the onset of... More

Was this review helpful? Yes 5
Antonio P, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Worldtex, I would like to thank you for your comments about your stay in our resort. For us is extremely important the opinion of our guests, in order to enhance our offer and to exceed their expectations. We feel really sorry to learn about your opinion of that unfortunate situation, specially being a repeat customer and due the support... More

San Antonio, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our second visit to the Royal Suites. I'll start with transportation. We used a VIP transportation service at Cancun-Airport.net This was the third time we have used this service. We love that it is private because you go straight to your hotel. The drivers are all great, bilingual, and very helpful. I highly recommend them. Took about 1... More

Was this review helpful? Yes 7
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Laurie C, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us... More

Russian Black Sea Coast, Russia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Thanks a lot for the grate holiday!!!!!! Perfect service, beautiful place , nice people. For sure we are coming back. My family was very happy!! Thanks a lot for personal of Royal Suites which helped us to organize unforgettable vacations. Special Thanks for Aurora. Hope see you next year!!!!

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear NadiaNadia777, Dear …… Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager Grand Palladium White... More

Courtice, Canada
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I were at the Royal Suites for our 5th time from July 19-29/14. Our previous trips were amazing so we decided to spend more and stay 10 nights. Firstly, I want to thank Luis at the pool bar....he is amazing. Also, Andres and Samuel at El Jardins. Both of these gentlemen made our dinners enjoyable. Their customer... More

Was this review helpful? Yes 7
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Marilyn W, I am sorry to hear that your stay and experience at the Gran Palladium Riviera Resort and SPA was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More

Frankfurt, Germany
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

When you look at the grey sky outside your office window, and imagine a romantic escape in a sunny paradise - well the Royal Suites in Akumal is just that escape. We spent the last leg of our honeymoon at the resort, and had a wonderful time. Definitely worth a mention - the jacuzzi on the balcony of our room... More

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear LauraMac2014, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if there... More

Saint Louis, Missouri
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I would like to say I am a return guest at this hotel and not part of the travel club,I have traveled and stayed at mant hotels in Cancun and the RIviera Maya but once I found this hotel I found a new home and doubt I would stay anywhere else this may be along review but I hope it... More

Was this review helpful? Yes 8
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear mhollensbe, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us the... More

Bradley, Illinois
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My (now) husband and I travelled with a group of 35 for our wedding. Most oof our guests were booked in the white sand section, however those of us in royal suites found ourselves without a/c for the first few nights. Reception was not very helpful at first, but then we talked with the manager, Aurora, and she was great!... More

Was this review helpful? Yes 4
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Megan V, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if... More

Antelope, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our 3rd or 4th trip to the Royal Suites. We have visited Mexico Palladium resorts 5 times. As usual the staff was great. Most of them remembered us (that could be a good thing or a bad thing). We were upgraded and received a wonderful anniversary present. Rose petals, champagne, choc covered strawberries. We had most meals at... More

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear lisaji, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us the... More

West Babylon, New York
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
65 helpful votes 65 helpful votes
1 of 5 stars Reviewed July 29, 2014

Let me start by saying that my now husband (we are on our honeymoon) and I have been to this palladium complex 3 times before and wanted to spend our honeymoon in the place where we took our first vacation together. We are not brats, we are not in the least bit condescending; we are humble and easy to please.... More

Was this review helpful? Yes 14
Antonio P, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Caribe_chic, I am really sorry that your stay in our resort has been a disappointing experience. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guests’... More

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Hotel Summarization (Beta)

What travelers say

  • El Jardin(67)
  • Golf cart(31)
  • Very good(27)
  • Room service(13)
  • Mayan suite(11)
  • Riviera Maya(11)
  • First day(8)
  • Very nice(8)
  • White Sands(7)
  • Salt water pool(7)

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Top resorts Hotel in Akumal #1 On the Beach Hotel in Akumal #2 Spa Hotel in Akumal #2 Business Hotel in Akumal #2 Luxury Hotel in Akumal #3 Family Hotel in Akumal #4 Romantic Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 
Number of rooms
130

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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