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The Royal Suites Yucatan by Palladium

4.5 of 5 Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
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Certificate of Excellence 2014
The Royal Suites Yucatan by Palladium
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The Royal Suites Yucatan by Palladium
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1,029 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
1 review
4 of 5 stars Reviewed 2 days ago NEW

My husband and I arrived at the resort on December 11th, my 40th Birthday! I was so impressed by the beautiful lobby and the lady at the desk who was so helpful. (I hate that I didn't get her name.) She explained everything and answered all of our questions. She was even able to get us a reservation at the... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We had a great time once we arrived at the Royal Suites Yucatan Palladium. This was a return trip after being there in June for our honeymoon. The food at el Jardin was excellent. Israel and Alberto are awesome ! They helped us navigate around the resort and catch up with the rest of our party. There were 14 of... More 

Was this review helpful? Yes 1
UK
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is our 4th time to this hotel and our 3rd time in the royal suites. What can I say but brilliant time was had by all, we were there for our sons wedding which took place on the 13th November 2014. we were a small party and we were looked after by all the staff were ever we went.... More 

Was this review helpful? Yes 1
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Maltby-tom, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager Grand Palladium White Sand Resort... More 

Converse, Texas, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at the Royal Suites for our honeymoon in October. This is a gorgeous property with access to all of the Palladium amenities on property. We chose the Royal Suites specifically for it's adults only status for our honeymoon. Our room was fantastic! We enjoyed a bubble bath on our balcony and the bed was surprisingly... More 

Was this review helpful? Yes 2
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Bonnie B, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us... More 

Rehoboth Beach, Delaware
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 28th Trip to this resort. We have enjoyed the Resort & the staff immensely. We booked #29 for February while we were there last week. The Butler Staff is truly amazing with special recognition on this trip to Jacob, Rafael, Paola & Octavio. William the day time Royal Lobby bartender greeted us with our favorite drinks, Filaberto... More 

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Neller1234, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you enjoyed your stay,specially being... More 

Victoria, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our first time to this property after joining the travel club almost four years ago. We have enjoyed Punta de Mita and Jamaica and hoped this property would be as good as those are. Everything on the Royal side was fantastic. The grounds and wild life are spectacular and the attention to detail from all the service staff... More 

Was this review helpful? Yes 1
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Steph B, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made about the Staff of Travel Club.... More 

Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We took our son and daughter-in-law for a holiday to celebrate her birthday and their anniversary. This was our fourth time there. We LOVE the Roayl Suites. Good service, good food and good rooms. We had grilled lobster 4 out of our 7 nights. The liquor is top shelf and recognizable. The staff was very accomadating! Although all the staff... More 

Was this review helpful? Yes 5
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear caclll, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits. Thanks again and please let us know if there is anything further we can do and feel free... More 

Montréal
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Just came back from our first time ever in Mexico. We stayed 11 nights at the Palladium Royal Suites Yucatan and had a great time. We have been to the Royal Suites Turquesa in Punta Cana five times, and since joining the Palladium Travel Club, we figured we would try something new for a change. Our guests thouroughly enjoyed themselves... More 

Was this review helpful? Yes 2
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Maurice L, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us... More 

Cincinnati, Ohio
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here from 11/29/14-12/16/14. As to be expected based on other reviews, the rooms and the resort is beautiful. It is a large resort with many stairs so would not recommend it to people with strollers or mobility issues. Although, there was one couple we noticed staying there with a person in a wheel chair and they were able... More 

Was this review helpful? Yes 2
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear sanger727, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More 

Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I usually don't spend time reviewing where I go. But I wanted to give this Resort its review since my Wife and I enjoyed our stay from 11-25-14 to 11-30-14 ( 5 Nights). We arrived around 10:00 pm on 11-25-14 it was a busy week since it is Thanksgiving and we had booked a King Size room so that evening... More 

Was this review helpful? Yes 2
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear ERTX, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if there... More 

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Hotel Summarization (Beta)

What travelers say

  • El Jardin(57)
  • Golf cart(24)
  • Very good(21)
  • Room service(12)
  • Very nice(8)
  • Mayan suite(7)
  • Riviera Maya(5)
  • Salt water pool(5)
  • White Sands(5)
  • First day(4)

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico
Hotel Style:
#1 Top resorts Hotel in Akumal
#1 On the Beach Hotel in Akumal
#2 Romantic Hotel in Akumal
#2 Spa Hotel in Akumal
#2 Luxury Hotel in Akumal
#3 Family Hotel in Akumal

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