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The Royal Suites Yucatan by Palladium

#2 of 21 Hotels in Akumal
Certificate of Excellence
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
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The Royal Suites Yucatan by Palladium
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The Royal Suites Yucatan by Palladium
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1,203 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Colorado
Senior Contributor
48 reviews 48 reviews
40 hotel reviews
206 helpful votes 206 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our 6th trip to the Palladium (2nd time to Royal Suites) – we traveled with another couple. Overall, we had a great time but certain aspects of our trip weren't quite as nice as they were in the past. Pros (in no particular order): --The staff continued to impress us. --Check in was very friendly and efficient. --We... More 

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Longmont, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at the Royal Suites to celebrate my graduation and his birthday. Below are some highlights with respect to different aspects of the resort: This resort is quite large, but also quite beautiful and pleasant to walk through. As guests of the Royal, we were simply able to call a golf cart that would take us... More 

Was this review helpful? Yes 1
Roanoke, Virginia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This was or 9th visit to the Royal Section of Grand Palladium. The main reason for coming back is the people. They are like Family. Filiberto and Lucy in the Royal Lobby Bar area are the best. Israel, Frank, Alfredo and Pedro always greet us with smiles when we need a golf cart ride. Freddie at the Royal Pool Bar... More 

Was this review helpful? Yes
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear EEShepherd, First and foremost, thank you for your good comments about our hotel and especially about our staff. Our aim everyday is to improve our facilities and the quality of service that we provide to our clients. Concerning the observations about the food at the pool area , I would like to assure you that we will take very... More 

Sheboygan, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our 6th visit to Grand Palladium was another success. We stayed in the Royal section again check in was very fast got a room with what we had requested. We stayed from April 16th though the 24th. Gonna list some names of the staff that remembers us by name everytime we go there Isreal Montoya, Francisco Pancho,Pedro Ruiz,Filiberto, Luis Alberto,Manuel... More 

Was this review helpful? Yes 1
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Travis L, I would like to thank you for your comments about your stay in the Royal Suite Yucatan. Our commitment is to provide the best service and attention at all time to our guests. In reference to the observations about the food, let me explain that we work everyday to have an excellent quality and enhance the variety... More 

East Liverpool, Ohio, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

So this is my 3rd all inclusive resort. My reviews can be long so I'll highlight some good points for those who want it quick and dirty. I'll follow up later with a more in depth review. Highlights: 1. Huge resort, 5 resorts in all spread out over about a 1.5 mile area. 2. Rooms were stunning at the Royal... More 

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Caleb W, First and foremost, thank you very much for your excellent comments and for such a detailed explanation about your last holidays with us, and for the tips you gave to other travelers. It is a real pleasure to realize that our effort is rewarded creating nice experiences to our guests, and I will transmit your greetings to... More 

Scranton, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I don't even know where to start with this review, this place is EXCELLENT! Royal Suites Yucatan Resort was beautiful! We were treated like "Royalty" from the time we arrived until the time we left. Bell Captains at Royal Suites, Frank and "Hulk" and Reuben from VIP were amazing! They were a tremendous help and a pleasure to meet! Antonio,... More 

Was this review helpful? Yes 2
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Mary P, Thank you for your comments about your stay with us and especially about our staff. For us is very important to know the opinion of our visitors, as our goal is not only to make our guests return but to make them bring pleasant souvenirs home and, get relaxed. We look forward to having you return to... More 

Austin, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is by far my favorite hotel I have stayed at in Mexico. The people were so nice and the property was beautiful. Lizette was so sweet and was very informative, she even set up balloons and a cake for my husband's birthday. Also, the lobby bar was awesome, Antonio and Filberto were so nice and friendly and made the... More 

Was this review helpful? Yes 1
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Melo713, First and foremost, thank you for your good comments and feedback from your last stay with us, I will pass to our staff your comments about service. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes... More 

Perth
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful holiday, first time at Royal Suites, 4th time at Grand Palladium. Lovely time, had not been back for a few years, went for 3 weeks worried it might be too much. NO it was amazing. Food and service at Royal Suites exceptional. Freddie at the pool was great as were everyone we met. Maid was ok... More 

Was this review helpful? Yes 1
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear CoolKatPerth, Thank you very much for your nice comments about your stay in our resort and for such a delightful description of all the services and tips for a wonderful vacation. It’s a pleasure to see how can enjoy in our hotel as our aim is to make an enchanting place where the visitors could have marvelous experiences ,... More 

Philadelphia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Do I like this place? No - I love it. I was among the first guests here, sometime around 1999, and I have never stopped coming back. First with young children, then with my parents and in-laws, and now as an older "single." (Not that old! - mid-50s.) In that time, the grounds and property might suffer at some resorts,... More 

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear ltcn8, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your multiple previous visits. I will pass your good comments to my colleagues Alejandor Martin, Diego and of course to our... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I just returned from a stay at the Royal suites and we both agree it was the best vacation we ever had. Unbelievable service would be the primary benefit of staying here. I was so hesitant to try an all inclusive due to my husband's extensive allergies, but from the moment we arrived the food service manager,... More 

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Amy K, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met and in particular Thanks a lot about our... More 

Hotel Review Summarization

What travelers say

  • El Jardin(55)
  • Golf cart(24)
  • Very good(20)
  • Room service(12)
  • Very nice(8)
  • Mayan suite(6)
  • Salt water pool(5)
  • Riviera Maya(5)
  • White Sands(4)
  • Pillow menu(3)
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