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The Royal Suites Yucatan by Palladium

#2 of 21 Hotels in Akumal
Certificate of Excellence
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
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Best prices for: 1 room 1 guest
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The Royal Suites Yucatan by Palladium
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The Royal Suites Yucatan by Palladium
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1,149 reviews from our community

Traveler rating
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73
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Royal Suites really should be marketed more than just an "adults only" section of the resort. The extra money is worth it because you have such immediate access to the things you need (rides, booze, pooooool) and its nice and quiiiiiet. What a difference going to the other hotels in the resort. The staff here were SO friendly too. My... More 

Was this review helpful? Yes 3
Drayton Valley, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We booked our room with the Royal Suites Yucatan and were surprised at how large the resort was? The rooms were perfect, the food was great, the staff were very friendly. The entertainment was average. Could have described the resort better when we first arrived, could have done better orientation on where things were and how to get around. Salt... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Been many places, none nicer than this one. Everything is beautiful and clean. Staff is fantastic. Special thanks to Freddy, Franky, and Roman. They went above and beyond all the time. Everyone else did too but we got to know these three the best. Food was great and more choices than you could dream of. Room service was fantastic. Hot... More 

Was this review helpful? Yes 2
St. John's, Canada
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was our first trip to the royal suites Yucatan and it will be our last. The travel club was one of the main reasons. Firstly, we we led to believe that we we invited to a morning breakfast with management and they were not trying to sell us anything. Something we asked several times and the response was always... More 

Was this review helpful? Yes 6
Sun Prairie, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Royal Suites of Yucatán Arrival was very nice. Bags taken straight away. Check in quick. Cold towel and drink. Taken to our room in golf cart. Room had a pull out sofa with balcony and main room had king bed with balcony. Everyone was super friendly from the drivers to housekeeping. Too bad the guests aren't always the same. Our... More 

Was this review helpful? Yes 2
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear wallydani, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations that you made about the Butlers . Thanks again... More 

Kanata
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Royal Suites Yucatan by Palladium for 10 days. We were in a Junior Suite, top floor of building 70. Room was spacious and clean. Bed was comfortable. Bar was stocked daily with items we requested as well as 4 bottle of liquor. Loved the Jacuzzi on our balcony. We ate at most restaurants and buffets. Our... More 

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear BellKanata, Thank you for your comments about your last holidays in the Royal Suite Yucatan. All comments are very important for us and for improve our service and facilities every day. Our commitment is to keep an environment enjoyable for our visitors with their families and to create memorable souvenirs. We look forward to welcome you back and please,... More 

Chichester, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have just got back from a 2 week stay at the Royal Suites Yucatan Mexico. This will be our fourth trip and second at The Royal. The staff cannot do enough for you, the service is excellent, the surroundings are wonderful and they really do make you feel special. The staff are all so good, it is hard to... More 

Was this review helpful? Yes 2
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Jackie S, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us... More 

Franklin, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our 5th time at the Grand Palladium and the second stay at the Royal Suites. They reallly do treat you like royalty at the suites. You can be as active or inactive as you want.The suites have their own personal drivers who will take you where you want to go on the complex. It has its own resturant... More 

Was this review helpful? Yes 1
Windsor, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Great 8 days in the Riviera Mayan. Freddie was at the pool and always provided excellent service. The food at the restaurants is very good. My wife and I will come back here again and again. Service is always with a smile. The beach is nice and the activities at the pool is fun for all. Lots of trips available... More 

Was this review helpful? Yes 2
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear BMero1, I would like to thank you for your comments about your stay in The Royal Suite Yucatan and especially about our staff, our commitment is to provide the best service and attention at all times to our guests. Please, if you decide to come back again and you need any information, do not hesitate to contact us. Best... More 

Minneapolis, Minnesota
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent seven days in a Junior Suite at the Royal Suites Yucatan. Our daughter and other family and friends were staying at White Sands during the same week. This the third time we have been to the Royal Suites. Obviously we like it there, as we keep coming back. Highlights this time included coffee with the... More 

Was this review helpful? Yes 4
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Joe S, Thank you for your kind words, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services. Thanks again... More 

Hotel Review Summarization

What travelers say

  • El Jardin(57)
  • Golf cart(24)
  • Very good(21)
  • Room service(12)
  • Very nice(8)
  • Mayan suite(7)
  • White Sands(5)
  • Riviera Maya(5)
  • Salt water pool(5)
  • First day(4)
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