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The Royal Suites Yucatan by Palladium

#2 of 21 Hotels in Akumal
Certificate of Excellence
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
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The Royal Suites Yucatan by Palladium
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1,294 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (279)
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High Wycombe, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Having stayed at the Palladium Colonial and Kantenah in 2007 and 2014 staying at the Royal Suites was simply off the hook! Firstly must say a BIG thank you to Arely The Front office Manager at the Colonial she made it happen for us and what a wonderful attentive lady she is who we are only to pleased to now... More 

Was this review helpful? Yes 4
high wycombe
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I've been to Mexico 5 times, and this was the 3rd time at this hotel. We stayed in the royal suites and had the most amazing time ever, service was incredible, staff were so friendly would recommend!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear cjcordice, Thank you for your kind words about our resort and staff, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. We look forward to welcome you back and please, let us know it in advance in order to make... More 

Lexington, Kentucky
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I had never visited an all inclusive before and this place blew our mind. Clean, super friendly staff, unique resort setup and great food. If you want peace and quiet, the Royal Suites is the place to go, but you can also venture to the other resorts on the property for a more lively atmosphere if desired.... More 

Was this review helpful? Yes 6
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Wes R, Thank you for your good comments and feedback, and also for taking the time to explain the services for other possible guests. We are glad to realize that our dedication has positive results as our aim is to make happy customers that have memorable vacations. I will pass the appreciation to our staff because they are the... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Great service extremely clean, and a great place to do nothing or to take advantage of activities galore. We stayed at the royal suites and ate at el Hardin 5 out of 7 nights. Joel, the maitre d is first rate. He is detailed oriented and is quite discreet. Food was great. Ventura, the waiter at the pool bar as... More 

Was this review helpful? Yes 2
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear omamaryland, I would like to thank you for the good comments about your vacation in The Royal Suite Yucatan and particularly about our staff, as our aim is to offer the best attention to our guests, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. Thank you again and... More 

Albany, New York
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Just got back from the Palladium Royal Suites. Pros 1 The Spa 2 El Jardin Restaurant 3 Outside Shower in Villas 4 The Staff was unbelievably nice. 5 The Pool at the Spa Cons 1 The Beach and Salt Water Pool (Seaweed was way out of control) 2 Royal Suite building 69 (Racoon family come in at night and look... More 

Was this review helpful? Yes 4
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Ron M, First of all, we would like to thank you for your feedback, as we gladly accept any comments, so we can do our best to make sure that every guest has a great experience here. We can assure you that we will take very seriously your comments in order to enhance our services in fact we work... More 

Chicago, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

If you're looking for a relaxing vacation with beautiful grounds in a more natural setting on the beach, you'll find all that and more here. Not only is the staff incredibly friendly and helpful, but the rooms, the facilities (including public bathrooms and shower facilities in the lobby, at the pool, and at the beach), and the grounds are all... More 

Was this review helpful? Yes 8
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Mandy B, First and foremost, thank you for your good comments and feedback from your last stay with us and specialy about the staff . I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again... More 

1 review
5 of 5 stars Reviewed 1 week ago

All of the restaurants are very good I highly recommend this hotel to anyone who is going on vacation or holiday. When we were at the pool King Kong made our time they're very nice and lost of fun we danced we did a little bit of everything and we had a great great time me and my friend. Thanks... More 

Was this review helpful? Yes
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Winnie W, Thank you for your good comments, very much appreciated, we are glad that you enjoyed your stay in the Royal Suite Yucatan and the facilities and service that we offer. Our commitment is to provide the best service and attention at all times to our guests. Thanks again and please do not hesitate to contact us for... More 

Las Vegas, Nevada
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was at the Royal Suites Yucatan by Palladium on the Costa Maya in Mexico. This is the adults only hotel in the Palladium complex of 5 hotels on one property. First of all let me say this was one huge piece of property. It takes a minimum of one full day to get acclimated to this resort and really... More 

Was this review helpful? Yes 11
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear James V, First and foremost, thank you very much for your excellent comments and for such a detailed explanation about your last holidays with us in the Royal Suite , and for the tips you gave to other travelers. It is a real pleasure to realize that our effort is rewarded creating nice experiences to our guests. Thank you... More 

La Mirada, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is adult only side of Palladium Resort but you can enjoy all facility if you are staying here. Pros: -Their exclusive restaurant for Royal Suites guess is excellent. They change the menu everyday. The lobster was not good but everything else was great. -Take golf cart to enjoy other facilities -Pool is open until later. I enjoyed nightly swim... More 

Was this review helpful? Yes 2
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Kevinbeachlover, Thanks a lot for your great comments about your holidays in The Royal Suite Yucatan . Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day; the staff is our best asset and we are really happy to realize that you enjoyed your stay... More 

Avondale, Pennsylvania
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed at this section of the Grand Palladium multiple times. This is a good place for a group when the ages and interests are varried. Tthe majority of the staff tries very hard to excel and there is a lot to do, plenty to eat and drink. The food was notably better this year, as was the coffee.... More 

Was this review helpful? Yes 3
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear, martini-mimi, I would like to thank you for your comments about your stay in The Royal Suite . For us is very important to know the opinion of our visitors,as our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services. We are... More 

Hotel Review Summarization

What travelers say

  • El Jardin(55)
  • Golf cart(24)
  • Very good(20)
  • Room service(12)
  • Very nice(8)
  • Mayan suite(6)
  • Salt water pool(5)
  • Riviera Maya(5)
  • White Sands(4)
  • Pillow menu(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Pool/beach area (469)
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Hotel & grounds (358)
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Dining (168)
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Bathroom (45)
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Other (673)

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Amenities (44)
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Beach (21)
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Junior Suite (58)
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Mayan Suite (90)
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Pool (39)
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Restaurants and Bars (28)
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Suite (75)
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The Hotel (54)

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Room/suite (15)
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Hotel & grounds (5)
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Pool/beach area (4)
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Dining (1)
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Other (1)
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