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The Royal Suites Yucatan by Palladium

#2 of 21 Hotels in Akumal
Certificate of Excellence
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Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
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1 room 1 adult
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The Royal Suites Yucatan by Palladium
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1,539 Reviews from our TripAdvisor Community

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Long Island, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the adults only section called the Royal Suites. We've been there twice now and would visit for a third time. The staff is INCREDIBLE. They remembered us and greet you with cool towels and a welcome drink. No pressure to book activities or listen to a time share presentation. It was nice to be able to make reservations... More 

Helpful?
Thank Brniedgurl
Carol Stream, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Spent 5 glorious nights at The Royal Suites Yucatan with our adult children last week. We all had Junior Royal Suites which were just wonderful and not problems at all. I am not good at remembering names of staff, but I can tell you everyone we encountered were very nice and accommodating. The bar tender at the Royal Beach bar... More 

Helpful?
4 Thank waxman2014
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Guest, Thank you very much for having chosen our resort and for sharing you vacation experience on TripAdvisor. We are very grateful for all your excellent comments regarding our facilities, services and staff. Your recognitions and expositions will help to future travelers to make an accurate choice at the moment they are planning their future vacation. We hope to... More 

Bourbonnais, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just returned from our fifth visit to the Royal Suites Yucatan and all I can say is AWESOME! In all our years of vacationing in the Caribbean, this resort id the only one that we have visited more than once! The facilities and the service are second to none! Abundance of pools, beautiful beach, great grounds, great restaurants and... More 

Helpful?
3 Thank Bob P
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Mr. Bob Pierce, It was a pleasure to host you and your wife once again and we were also happy that this time you brought your friends with you. We are pleased reading that you had a great stay and that you are looking forward to the next on summer and being as special as your son´s wedding. You... More 

Scunthorpe, United Kingdom
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Myself and my partnered visited here for a week at the end of Jan 2016. We came to meet a group of friends who had already booked. This resort/hotel is by far the best we have stayed in for an AI holiday. We booked a Junior suite which was very well equipped, it was modern, clean and very spacious. We... More 

Helpful?
2 Thank Dave P
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Dave P First of all, I thank you by having selected The Royal Suites by Grand Palladium. Many thanks by your preference I also would like to extend our gratitude welcoming because you have taken some of your precious time to share your experience regarding this trip in our property through Tripadvisor advising future travelers about our excellent product.... More 

Victoria, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife and I spent a week at the Royal Suites at the Palladium, and it was fantastic. The service was wonderful, the staff knowledgeable and friendly, the food was divine. Great care was taken to welcome us : champagne, flowers, chocolates. This was our 9th trip back to this resort complex and we have never been disappointed. Worthy of... More 

Helpful?
3 Thank ken_kowalsky
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear ken_kowalsky, thank you very much for having chosen again The Royal Suites Yucatan and for sharing you vacation experience on TripAdvisor. We are very grateful for all your excellent comments regarding our facilities, services and staff. Your recognitions and expositions will help to future travelers to make an accurate choice at the moment they are planning their future vacation.... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Royal Suites November 27th for one week. We had nice weather and it was our second time staying with them. My wife and I go to an AI every year and are in our late 30's. The Royal Suites stands out to us and a place to go that really pampers you. From the turn down... More 

Helpful?
4 Thank Darin U
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Darin U, Thank you very much for sharing your kind feedback on TripAdvisor, we are sure that your opinion will be very useful for other travelers. It was our pleasure to host again you during your adults only experience you enjoyed in our premises and we are glad that you appreciated our delightful food and beautiful grounds. We look... More 

Aberdeen, Maryland, United States
Level Contributor
52 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here for her birthday trip. It was an incredible week. We took a limo from Cancun Airport to the resort and it was a nice and quiet ride. The check in staff was extremely warm and welcoming. They took their time and were more than happy to answer any questions we had. They Royal Suites... More 

Helpful?
7 Thank Mark P
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Mark P, Thank you very much for sharing your kind feedback on TripAdvisor, we are sure that your review will help other travelers to choose us for their vacation. It was our pleasure to host you during the unique experience you and your wife lived in our premises and we are glad that you appreciated our delightful food, our... More 

Broomfield, Colorado
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This might be the first review I have ever written up online, but I felt The Royal Suites deserved a great review. Everything from the cleanliness of the resort, to the ambiance and quality of the dinners, to the attentiveness and friendliness of EVERY staff member, my wife and I were blown away. This was our first all-inclusive experience, and... More 

Helpful?
6 Thank alreno
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear alreno, Thank you for your good comments and feedback, and also for taking the time to explain the services for other possible guests. We are glad to realize that our dedication has positive results as our aim is to make happy customers that have memorable vacations. I will pass the appreciation to our staff because as you said they... More 

Greenwood, Indiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited The Royal Suites at Grand Palladium this past October. We had a wonderful stay! The Royal Suites is just a smaller section of Grand Palladium (the adult only section). The entire resort is HUGE! Although there are shuttles that will take you to any park of the resort, we did a LOT of walking just because that's what... More 

Helpful?
7 Thank MamaGello
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear guest, We really appreciate the good comments and feedback about you stay in our resort. For us is very important to know the opinion of our visitors in order to improve our service, and even more when they use to know about this product. I wish to see you come back and please, let us know if there is... More 

Calgary, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Was just at this resort over the new year, arrived Dec 29 and stayed 10 days . Although getting there makes for a long day, it was well worth the wait. Checking was smooth and went very quickly. The front desk personal were kind and very friendly & courteous and helpful. The Royal Suites is adults only and this is... More 

Helpful?
6 Thank Anthonyn P
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Anthonyn P, Thank you for choosing The Royal Suites Yucatan as your Christmas destination. We appreciate very much your kind words and we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. Our goal is not only to make our guests return but to make them feel more comfortable each... More 

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