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All 20 Akumal hotels

The Royal Suites Yucatan by Palladium

4.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
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90%
Ranked #2 of 20 hotels in Akumal
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Jasmine B Alexandria, Virginia
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875 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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English first
West Babylon, New York
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Let me start by saying that my now husband (we are on our honeymoon) and I have been to this palladium complex 3 times before and wanted to spend our honeymoon in the place where we took our first vacation together. We are not brats, we are not in the least bit condescending; we are humble and easy to please.... More

Was this review helpful? Yes 5
Antonio P, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Caribe_chic, I am really sorry that your stay in our resort has been a disappointing experience. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guests’... More

Chicago
Reviewer
4 reviews 4 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Let's start with the positives. Nearly every server we encountered was friendly and helpful. The food is just average. The buffets have great variety and the items are fresh. There should be more top shelf liquor. Particularly vodkas (Smirnoff triple distilled was at the high end of their offerings). They could also offer DeKuyper mixers. The biggest problems are the... More

Was this review helpful? Yes 3
Antonio P, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear AlanandAmber, Thank you for your good comments about our facilities, services and staff. We are working every day to improve our facilities and the quality of service that we provide to our clients. Concerning the air conditioning breakdown, we are happy that it could be finally solved and we have everything working now, we are very sorry because we... More

Alexandria, Virginia
1 review
4 of 5 stars Reviewed 4 days ago NEW

The resort is gorgeous and the maid staff, restaurant and bar staff were so nice, helpful and hospitable. I wish I could say the same for the reception at the royal suites. I stayed in a beautiful room but my whole stay I was without air conditioning which was miserable in the Mexican heat. I was sweaty every night and... More

Was this review helpful? Yes
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Jasmine B, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact the case of air conditioning already was solved. Thanks again and please let us know if there... More

Chesapeake, Virginia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The place is beautiful, but we have been without air in our room for 4 out of 5 days. The entire place is a sauna, you can not enjoy a meal anywhere. The food is ok. Could handle the bad food fs we were eating in comfortable surroundings. There has been no explanation for air problem and the Royal Suites... More

Was this review helpful? Yes 3
Antonio P, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Melissa C, We deeply regret the very negative impression you had about your stay with us, since one of our purposes as a hotel chain, is to exceed the expectations of our guests, always committed to reaching excellent standards in our services and providing the highest quality and of course, ensure that our guests have an outstanding experience in... More

Copenhagen, Denmark
Reviewer
4 reviews 4 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

With all the choice of resorts, we decided to split our two week honeymoon between two resorts. The second week of honeymoon we spent in Royal Suites Yucatan after a very disappointing first week at a Secrets resort. As soon as we entered the hotel grounds, we were just blown away by the beauty of the resort. At reception, we... More

Was this review helpful? Yes 6
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Clare, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us the... More

Nutley, New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My husband and I traded our Starwood timeshare for interval international and I was able to get the Royal Suites when exploring online. We stayed between July 11-18 2014. We had great weather and a beautiful room, one bedroom in building 70. Our pretty room was kept fresh and clean with sweet towel decorations daily. A stocked mini fridge w... More

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Robyn , First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us... More

Miramichi, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

First off the girls at the front desk greeted us with a combined "Welcome home Mr. and Mrs. Clarke". and this was our first time there. The ladies at the front desk made our check in so easy. We were then escorted to our room on the 3rd floor of building 70. Isreal carried our bags to our room and... More

Was this review helpful? Yes 4
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Dave-PegClarke, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager Grand Palladium White Sand Resort... More

Chicago, Illinois
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had the absolute pleasure of spending 6 amazing days at The Royal Suites Yucatan, and am forever changed by this amazing experience. The entire Palladium Resorts experience was beyond what I can explain here, but staying at the Royal Suites made our trip...truly royal. My hotel review guide for The Royal Suites Yucatan: Distance from the Cancun Airport/Ease of... More

Was this review helpful? Yes 4
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear ChiReviewQueen We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More

San Antonio, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Royal Suites for 7 days prior to Memorial day 2014. This is a first class hotel, staff was great and very attentive. Royal Suites is the "adults only" portion of this large 4 resort complex and you are able to use all restaurants without any up charge if you stay in the Royal... More

Was this review helpful? Yes
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Harvey G, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager Grand Palladium White Sand... More

tennessee
Contributor
17 reviews 17 reviews
10 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I just returned from 7 days in absolute paradise. We have not 1 complaint. My husband took advantage of the royal lobster and ate it in every restaurant, he was a happy man. Ghent resort is huge and does require some walking but with all the delicious food and drink it was welcomed by us .. they... More

Was this review helpful? Yes 4
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear walexander28, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if there... More

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Hotel Summarization (Beta)

What travelers say

  • El Jardin(67)
  • Golf cart(31)
  • Very good(27)
  • Room service(13)
  • Mayan suite(11)
  • Riviera Maya(11)
  • First day(8)
  • Very nice(8)
  • White Sands(7)
  • Salt water pool(7)

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 On the Beach Hotel in Akumal #1 Top resorts Hotel in Akumal #2 Luxury Hotel in Akumal #2 Spa Hotel in Akumal #2 Romantic Hotel in Akumal #3 Family Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 
Number of rooms
130

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