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The Royal Suites Yucatan by Palladium

4.5 of 5 Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
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Certificate of Excellence 2014
The Royal Suites Yucatan by Palladium
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The Royal Suites Yucatan by Palladium
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1,112 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

This is a review late in coming. My wife and I had our second stay at this resort in Aug 2013. We have also stayed at the RS Punta Mita which is where we first enjoyed the Royal Suites experience. The level of service and overall quality was exactly what we have come to expect. We have stayed at other... More 

Was this review helpful? Yes 2
Belize City, Belize, Belize
Contributor
18 reviews 18 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

General tip: The website Palladium Addict has 360 views of Royal Mayan Suite and the other amenities - it also list a lot of tips for the Grand Palladium Complex. Royal Suites is a great oasis in a very large complex. The staff is fantastic. The grounds are well kept. The Mayan Suite was large. The bed, number of pillows... More 

Was this review helpful? Yes 3
Trenton, Canada
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our second stay in three years for a two week duration in February 2015. The Royal Suites does not disappoint but it is showing its age; the canal is losing its water from several fissures in the limestone so the pontoon boats no longer travel it and the wood decking on the Suites at the canal's edge is... More 

Was this review helpful? Yes 6
Fort Atkinson, Wisconsin
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We visit this place every year. The staff is fantastic. We always stay in the Royal area...no kids allowed and you have a butler. We have gotten to know the staff over the years. We have made friends from all over the world and see most of them every year. The facility is very large and consists of the Kentenah,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Qualicum Beach, British Columbia, Canada
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful Resort, fantastic food and clean and beautiful accomodations. The taxi drivers ,Alberto, Frank etc not only drove us around, but could answer any questions about the resorts. The butlers were great and helpful, with restaurant reservations, info for shopping trips off the resort. Housekeepers keep the suite beautiful, and liquor stock flowing. All bartenders made incredible cocktails,from morning to... More 

Was this review helpful? Yes 7
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Coralie W, I would like to thank you for the good comments about your stay and particularly about our staff, as our aim is to offer the best attention to our guests, and I can assure you that our staff is continuously trained to follow high standard services, following procedures of Palladium Hotel Group and they work hard in... More 

Minnesota
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

RS is at one end of this gigantic resort complex, composed of 5 resorts counting RS. It is NOT on the beach, about 10 min. walk to ocean, beach is farther walk. It was fairly easy to get around via the RS golf carts, but one never came when we called for a ride from the Royal Beach, at the... More 

Was this review helpful? Yes 4
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear MinnesotaTrixie, We really appreciate the good comments and feedback about you stay in our resort. For us is very important to know the opinion of our visitors in order to improve our service. I wish to see you come back and please, let us know if there is anything further we can do from this end. Best regards David... More 

Knoxville, Tennessee
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Antonio: Bartender: Fantastic Service/ Thank you. Jessica: Butler: Fantastic Service/ Thank you. Israel: Fantastic Service/ Thank you. Christina: Butler: Good Service Recovery/ Thank you. Manager: Good Service Recovery for some room problems. Thank you. Beach: Beautiful and large Royal Suites Beach: very nice Beach bar at the south end: very nice There was a lot of elbow room everywhere. I... More 

Was this review helpful? Yes 5
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Jim C, Thank you for your kind words and feedback, very much appreciated. I will pass to our staff your comments about the food and the service. These comments help and give motivation to the personal and so improve our service day to day. Our commitment is to provide the best service and attention at all times to our... More 

Calgary, Canada
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The second time We'd like toThank you Antonio Parado Rodriguez for very warm hospitality at Grand Palladium Resort & Spa in Mexico. We've had a great relaxation time during all our vacation in January 2015 with our friends from Calgary AB and US. Absolutely stunning place, we stayed at the Yucatan Royal Suits Hotel. Our friends were at Kantanah hotel,... More 

Was this review helpful? Yes 5
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Oleksandr3005, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, I will convey your appreciation to Mr. Parrado, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The Royal Suites is unique, everything is done to make your stay memorable, the beach is the most beautiful of all the resorts. Ask Antonio, at the bar to make you his great cappuccino. The good humor of Ismael that will take you anywhere you want . Ernesto, the housekeeper that always leaves some flowers and chocolate makes us appreciate... More 

Was this review helpful? Yes
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear aorlando1958, First and foremost, I would like to thank you for your comments about your stay in Royal Suite Yucatan and especially about our staff. I am glad to know that you enjoyed your stay in the Resort. Please, if you decide to come back again and you need any information, do not hesitate to contact me directly. Best... More 

canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

9 day trip to the Royal suites end of november . what a great time .what a great resort ,especially because we had the run of all the resorts . 1) Rm cleaning done in pm . interrupted our 1 hr nap. Solution: request a late morning room clean. 2) we were given a butler never saw him until we... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear GibG, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you enjoyed your stay, and... More 

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Hotel Summarization (Beta)

What travelers say

  • El Jardin(57)
  • Golf cart(24)
  • Very good(21)
  • Room service(12)
  • Very nice(8)
  • Mayan suite(7)
  • White Sands(5)
  • Salt water pool(5)
  • Riviera Maya(5)
  • First day(4)

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico
Hotel Style:
#1 Top resorts Hotel in Akumal
#1 On the Beach Hotel in Akumal
#2 Family Hotel in Akumal
#2 Luxury Hotel in Akumal
#2 Spa Hotel in Akumal
#3 Romantic Hotel in Akumal

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