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The Royal Suites Yucatan by Palladium

4.5 of 5 Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
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Certificate of Excellence 2014
The Royal Suites Yucatan by Palladium
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The Royal Suites Yucatan by Palladium
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1,069 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Crooks, South Dakota
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is an Adult Only Inclusive Resort. The staff was absolutely fantastic. Special "Thank You's" to Paola (our first contact), Ivan & Guillermo (our transportation providers) always making sure we were alright & got to where we needed to be on time. Manuel who worked so hard to get through to my credit card company to ensure that my card... More 

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Barb J, We hope you feel better and of course our commitment is to help and support all our guests. Thank you for your kind words about our staff, very much appreciated. We really felt sorry that you could not enjoy your anniversary as wanted. If there is anything further we can do, please, just let us know, and... More 

Vankleek Hill, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Went week of jan 10/2015 to jan 24/2015 Third time at this resort renewed our vows there trip organized since may 2014.Hats off to our wedding organizer.BEWARE of SPA $179.00 For a Massage is Quite OVERBOARDX 4 People. WAnted to cacel And was told that there was a 4 hour grace which we did not know about, after much haggling... More 

Was this review helpful? Yes 1
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
202 helpful votes 202 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I have been to the Mayan Riviera 12 times in the last 10 years. We've always enjoyed going to different resorts to experience new things. This is the first time that we've returned to the same resort, having stayed in the Kantenah section on our previous stay. For us to return obviously shows how impressed we are... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I had a fantastic vacation at the Royal Suites Yucatan. This was our second stay and it did not disappoint. The entire staff was always smiling, friendly and helpful. I'd like to give a special thank you to Antonio and Lucy. They always greeted us with a friendly smile, wonderful service and good conversation.

Was this review helpful? Yes 2
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Kristine R, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us... More 

Appleton, Wisconsin
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Again- the staff and surroundings of this resort exceeded our expectations. We loved our time here. The staff at the Royal went above and beyond for me and my husband. The butlers did a nice job of decorating my jacuzzi (on a balcony with full privacy) suite for my birthday upon arrival with balloons, champagne and a fruit basket. On... More 

Was this review helpful? Yes 5
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear 775trishaf, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan . We are very grateful to have their wishes met. Thanks again and please let us know if... More 

Lubbock, Texas
Contributor
17 reviews 17 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

There was much to enjoy at Royal Suites, but many opportunities for improvement. If looking at this hotel for an All-Inclusive, as we did, you should understand that it is part of a larger complex of resorts living together under the Palladian brand. Each of the 5 resorts in the large complex has a specialty restaurant on premises, each one... More 

Was this review helpful? Yes 5
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear dramamomma, I am sorry to learn that your stay and experience at the Royal Suite Yucatán was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We are here about more than 8 Times and also our last vacaition in november was wonderful. What should we say: The suites are very comfortable and a fantastic view Everything is absolute clean,the the staff is all the time very busy The butler service around Aurora (boss) makes a nearly 100% job,let me point out some of their Team:@... More 

Was this review helpful? Yes 1
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Leena L, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, I would like to thank you for all the great comments that you made about our resort and especially about our staff, for us is really important to realize that our guests feel like home and become part of... More 

wisconsin
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My spouse and I stayed in the Royal Suites for a couples getaway. We had a one bedroom suite with a jacuzzi on the balcony. Our room was very nice and quite. The bed was very comfortable along with the pillows. Housekeeping always did a wonderful job cleaning the rooms. The little chocolates and fruit baskets were nice. They even... More 

Was this review helpful? Yes 4
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear jade_w21, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan . I would like to mention that it is important for us as a hotel to know how... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I recently celebrated our 10th anniversary at The Royal Suites Yucatan. We were first there in January 2014. The quality remained unchanged...superb. The facilities are magnificent, the room spectacular; the food excellent and abundant, and the staff incredibly respectful and cordial. We arrived to a display of rose petals sprinkled throughout our bedroom along with a bottle... More 

Was this review helpful? Yes 3
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear captain504, We really appreciate all the great comments that you made about our hotel and especially about our staff. We are working everyday to improve our facilities and the quality of service that we provide to our clients. We strive to make every guests vacation one that they will remember as their best vacation ever. Our goal is not... More 

Geneva, Switzerland
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent two weeks over the winter break, Dec- Jan. Our room was good-sized, with two twin beds, a sitting area, and a deck with a whirlpool. Staying at the Royal Suites gives access to the other four resorts on the site, with exclusive transport all around the reservation - which is quite extensive. Also there is a small restaurant,... More 

Was this review helpful? Yes 2
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Martin M, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you enjoyed your stay,... More 

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Hotel Summarization (Beta)

What travelers say

  • El Jardin(57)
  • Golf cart(24)
  • Very good(21)
  • Room service(12)
  • Very nice(8)
  • Mayan suite(7)
  • Salt water pool(5)
  • White Sands(5)
  • Riviera Maya(5)
  • First day(4)

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico
Hotel Style:
#1 Top resorts Hotel in Akumal
#1 On the Beach Hotel in Akumal
#2 Spa Hotel in Akumal
#2 Luxury Hotel in Akumal
#3 Romantic Hotel in Akumal
#3 Family Hotel in Akumal

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