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The Royal Suites Yucatan by Palladium

#2 of 21 Hotels in Akumal
Certificate of Excellence
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
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1 room 1 guest
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The Royal Suites Yucatan by Palladium
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The Royal Suites Yucatan by Palladium
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1,352 Reviews from our TripAdvisor Community

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Traveler rating
    988
    239
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1,022
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (281)
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  • Portuguese first
  • Russian first
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  • All months
    (1352)
  • Mar-May only
    (367)
  • Jun-Aug only
    (409)
  • Sep-Nov only
    (274)
  • Dec-Feb only
    (302)
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly staff and beautiful resort. The Royal Suites are exclusive rooms that also include special trips to restaurants and sections of beach within the large Grand Palladium Resort and Spa. Really a wonderful way to vacation, especially if you want an all inclusive trip where your only obligation is to tip for excellent services you receive.

Was this review helpful? Yes 5
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dera FroggyDogH2O, Thank you for your nice review about your last holidays in The Royal Suites. It is heartwarming to realize that our efforts are rewarded achieving our aim, to fulfill the guest’s expectations, making as you say, an unforgettable vacation. Thanks again and we look forward to your next visit, and please do not hesitate to contact us for... More 

Park Forest, Illinois
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed her in 2013 for our honeymoon. It was a great break from the kid resorts that just seem to bee so noisy. It was quiet, peaceful, loved our Jacuzzi tub on our deck. The wildlife there was so fascinating and it really enhanced our trip. El Jardin was a fantastic 5 start restaurant. We are hoping to book... More 

Was this review helpful? Yes 1
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear BirdieRN, Thank you so much for your kind words about your stay in The Royal Suite at 2013 , very much appreciated. We are really elated to comprehend that you’ve enjoyed your vacations. Thanks again for such a motivating review and we look forward to welcome you back! Kindest regards, David Calvo Quiroga Assistant Manager More 

Richmond
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

We were there the week of August 8th and can only think about how to get back there. It was the best all inclusive vacation that we have been on. Every employee that you encounter strives to make sure that you are happy and are enjoying your stay. I typically look forward to getting home and back in the routine,... More 

Was this review helpful? Yes 6
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear RichmondJac, I would especially thank you for such a charming and reflecting review which to think over. We are elated to realized that you enjoyed your stay and the service by our staff, that we certainly know it is the best asset we could have and we will make sure to transmit this comments to the persons mentioned in... More 

Franklin Square, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What an incredible experience at the Royal Suites!!! The property was pristine and beautiful. There was so much to explore and so many activities and services offered to take advantage of! The staff was extremely friendly and helpful, and truly made you feel welcome. The rooms were spacious and well ventilated. The butler service was completely accommodating and always available... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear lmoffett29, Thanks a lot for such a fresh, accurate and delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you and your friend a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Quiroga... More 

New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were in this resort in November, 2014. Everything was great: the room, the service, the choice of restaurants, the food, and especially the jungles with all wildlife there. We really enjoyed our vacations and going to do it again in 2015.

Was this review helpful? Yes 2
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear egold55, Thank you for your comments and feedback about your stay at our resort. All comments are very important for us and for improve our service and facilities every day, as our commitment is to provide the best service and attention at all times to our guests. We will be delighted to welcome you back for your next stay.... More 

Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

it was our first trip to the royal this summer. We spent a week at the resort. When we researched resorts we chose the Royal Suites because of its amenities but we were greatly disappointed. pros: 1. fast check in 2. we were upgraded rooms just because (which was our favorite part) 3 room always clean 4. restaurants for dinner... More 

Was this review helpful? Yes 4
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear k g, First and foremost, thank you for your good comments about our hotel, this feedback is really important for us, as our aim everyday is to improve our facilities and the quality of service that we provide to our clients. Concerning the observations about the food and some services , I would like to assure you that we... More 

Philadelphia, Pennsylvania
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This resort is rated between 4.5 and 5 stars but my rating is 3. First of all I did not like the location the resort is in the jungle with all types of wildlife everywhere and at least a mile journey to the beach. The beach and the ocean here are not nice at all with seaweed and jelly fish.... More 

Was this review helpful? Yes
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Alan H, First of all thank you for your opinion on the Hotel Royal Suite and apologize that your experience was not as enjoyable that you desire. As you well said, we are in the middle of the jungle in a tropical area and our commitment to nature and to our customers is to offer this paradise and the... More 

Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

At the moment we are still here so this is as fresh as a review of the resort you can get. We arrived 5 days ago and have had the time of our lives. It has been many years ago since we have been to Mexico. My wife is a very picky eater and smells really bother her. So we... More 

Was this review helpful? Yes 1
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear jogea, Thanks a lot for your excellents comments about your last vacations with us and for such a delightful description of your experience at the Royal Suite Yucatan. For us is really significant the feedback from our guests and is heartwarming to realize that our dedication is in the right path. Thank you again and please, if there is... More 

Cleveland, Ohio
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we stayed at the royal suites july 5 to 12 it was our second time in 18 months we had a wonderful timethe staff was superb the room was beautiful a mayan suite . they had new lounge chairs by the pools since the last time we were there and it was a great improvement so much more comfortable. the... More 

Was this review helpful? Yes 5
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Robert P, Thank you for taking the time to share your experience at our resort. We are glad that you have had an enjoyable staying with us. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day, and of course we would like to see... More 

Fort McMurray, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I just returned 4 days ago from a week at the Royal Suites. The resort is beautiful, the food is great compared to other A/I's I have visited and yes most of the staff are warm and friendly but unfortunately our vacation was not the smooth sailing I had hoped for. We had booked a Mayan Suite and when I... More 

Was this review helpful? Yes 6
Roxana A, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear FORTMCTRAVELLER, First and foremost, thank you for your comments about your last holidays in the Royal Suite Yucatan. All comments are very important for us and for improve our service and facilities every day. Concerning the observations you made in your review,we ask our sincere apologies because as a general rule we do not have these problems with insects... More 

Hotel Review Summarization

What travelers say

  • El Jardin(55)
  • Golf cart(24)
  • Very good(20)
  • Room service(12)
  • Very nice(8)
  • Mayan suite(6)
  • Salt water pool(5)
  • Riviera Maya(5)
  • White Sands(4)
  • Pillow menu(3)
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Beach (21)
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Junior Suite (58)
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Mayan Suite (90)
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