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The Royal Suites Yucatan by Palladium

#2 of 21 Hotels in Akumal
Certificate of Excellence
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
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The Royal Suites Yucatan by Palladium
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The Royal Suites Yucatan by Palladium
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1,255 Reviews from our TripAdvisor Community

Traveler rating
    910
    229
    74
    29
    13
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82
948
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
Date | Rating
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English first
  • All months
    (1255)
  • Mar-May only
    (367)
  • Jun-Aug only
    (313)
  • Sep-Nov only
    (273)
  • Dec-Feb only
    (302)
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Colorado Springs, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was our fifth time back at this resort and it just gets better. Spacious accommodations, great pools and beaches, lots of restaurants to choose from and activities for everyone. The staff is extremely attentive and I would like to mention specifically, Ventura and Fredy at the Royal Suites pool bar. They were personality plus. Even the iguanas love them,... More 

Was this review helpful? Yes 2
Montreal, Quebec
1 review
4 of 5 stars Reviewed yesterday NEW

My stay at the The Royal Suites Yucatan by Palladium was amazing!! I I must say that I really enjoyed myself. The service was amazing for the most part. only thing is that room service sucked! But still great!

Review collected in partnership with this hotel

Was this review helpful? Yes
Independence, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My niece and I go on a beach vacation every year. And when traveling out of the country, we always use a travel agent. This year she recommended The Royal Suites. Mainly because of its good reviews, price and if having the option of adults only. The resort was huge. It's 5 seperate resorts in one. You can access all... More 

Was this review helpful? Yes 1
Aurora C, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear jaxmom2014, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thank you very much for your comment about vitamin... More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

My husband and I picked this destination after it came recommended from our friend/travel agent. Our flights caused us to get to the resort a little later than I would have wanted to but I was very excited to see how beautiful things were upon arrival. Once we got through the check in process we were taken to our room.... More 

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Aurora C, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Britni S, Thank you for your comments about your stay in our resort, particularly about the staff, and thank you also for taking the time to explain your experience in your last holidays in Vallarta. All comments, bad and good, are very important to us for constantly improving the quality of our service, and I am very sorry about... More 

Sacramento, California, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I loved everything about this resort. We stayed in the Royal Mayan Suite and our room was huge and beautiful. The maid did a great job of cleaning it every day. Our only complain is that the mini bar was not restocked every day. We went through our water bottles quickly and it took 3 days for... More 

Was this review helpful? Yes 2
Aurora C, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear 1mk6, We are glad to know that you enjoyed your stay. We always appreciate such detailed comments and do thank you very much for taking the time to give us your feedback. It is our goal to give exceptional customer care to our guests. Actions have been put in place to correct this particular situation with the minibar restocking,we... More 

Calgary, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

As a frequent traveller to the mayian we have stayed at many of the resorts along the mayian. The royal suites is one of the best yet. Although the the restaurants are not the best the buffets are really good. The el jardin restaurant which is just for the royal section is very good. The service is excellent in this... More 

Was this review helpful? Yes 2
Aurora C, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Mfwebber, Thank you for taking the time to post a review on Trip Advisor following your stay at The Royal Suites Yucatán by Palladium. We are pleased to know that you enjoyed your stay. We have taken note of all your comments,they help us to further improve our services. We are at your complete disposal and we look forward... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We always look forward to arriving at the reception area and meeting our Palladium family, big hellos and smiles all around. Not much for the reception staff to do for us because we have been going to the Palladium longer than most staff have been working there so we take our package and off to our suite we go, after... More 

Was this review helpful? Yes 1
Aurora C, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Roy M, First of all we would like to thank you for taking the time to write a review about your last stay at The Royal Suites Yucatán by Palladium.We also thank you for your loyalty. Offering our guests a great experience is our highest priority and it is highly gratifying to know that you enjoyed your time with... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

So you removed my review so I will write it again!!! Me and my wife went here two years ago and it was our favorite resort, just got back last week and the food was terrible this time steaks had no flavor. Shrimp tasted like frozen then microwaved asked for lobster twice was told out of season. Royal carts being... More 

Was this review helpful? Yes 4
San Angelo, Texas, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second time to Royal Suites and we had a excellent time. The staff is what makes this place so great so instead of talking all about the food and rooms, they were great, I want to thank the people that made our stay top notch and made it worth coming here again. The Staff in the Royal... More 

Was this review helpful? Yes 1
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Jenn M, First and foremost, thank you for your nice comments about your stay in The Royal Suite and in particular about our staff and service I will convey his thanks to the staff. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. Please,... More 

Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

The resort is comprised of various resorts this being the TOP OF THE LINE and adults only. The staff is attentive and you tell them the time you want your room cleaned and bed turned down with chocolates on your pillow! This part of the resort has premium liquors while the other areas do not and staying here gets you... More 

Was this review helpful? Yes 4
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Jenbriecory, Thank you for your valuable feedback regarding your recent visit to our resort in the Royal Suite . Your remarks are very much appreciated and we can assure you that we take your comments very seriously as they help us to improve our services and our facilities every day. Thanks again and please, if you decide to visit... More 

Hotel Review Summarization

What travelers say

  • El Jardin(55)
  • Golf cart(24)
  • Very good(20)
  • Room service(12)
  • Very nice(8)
  • Mayan suite(6)
  • Salt water pool(5)
  • Riviera Maya(5)
  • White Sands(4)
  • Pillow menu(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & grounds (352)
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Pool/beach area (456)
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Bathroom (45)
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Amenities (44)
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Beach (21)
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Junior Suite (58)
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Mayan Suite (90)
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Pool (39)
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Restaurants and Bars (28)
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Suite (75)
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The Hotel (54)

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Room/suite (15)
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Hotel & grounds (5)
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Pool/beach area (4)
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Dining (1)
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Other (1)
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