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All 21 Akumal hotels

Grand Sirenis Mayan Beach Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum, | Zona Costera, km 256,3, Akumal 77780, Mexico
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Grand Sirenis Mayan Beach Resort & Spa
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Ranked #15 of 21 Hotels in Akumal
A recent review
4 of 5 stars reviewed yesterday
Hannah I Swindon, United Kingdom
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2,602 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Swindon, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Well, my partner and I have just returned from a two week stay at the Grand Sirenis and have had the most loveliest stay we could of wished for! The check in is a little slow as they do most of the work by hand, however, this didn't bother us too much as they welcomed us with a cocktail and... More

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peterlee
Contributor
14 reviews 14 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

We travelled here on honeymoon on the 26th August till 10th September.I'll start by saying the Thomson dreamliner is lovely, so comfy, plenty of leg room.Time literally flew over. Everyone on our coach went to this hotel so the transfer wasnt too bad. quick check in and nice drink then buggy to room . We actually booked the Riviera maya... More

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ferndale wales
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here from 14th august to 28th august.On arrival refreshing welcome drink.Check in prompt and very efficient.Bell boys sorted luggage on arrival and we were transported to our room on buggy.We stayed in room 1441 in the mayan section.luggage arrived soon after.We were celebrating our 30th anniversary and on arrival at our room there was a lovely surprise of a... More

Was this review helpful? Yes 6
Reading, United Kingdom
Top Contributor
67 reviews 67 reviews
26 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My partner and I just came back from a week in Grand Sirenis and generally enjoyed it but some major let downs spoiled the whole experience quite a bit. Check-in was quick, efficient and with a smile. Quickly driven to our accommodation. We were assigned room 2207 in Chucum building. The room was immaculate and absolutely huge ! It was... More

Was this review helpful? Yes 4
Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here in July as a party of 6 family and friends. From the outset we found the staff extremely helpful and courteous. Check in was swift and efficient considering a full coach arrived. We were promptly put in a buggy and given a quick tour on the way to our rooms. Our luggage arrived around 10 minutes later and... More

Was this review helpful? Yes 11
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola David M, I am grateful for your positive review, It is really important to us to receive positive feedback as yours, and I am glad to know that we exceeded your expectations during your recent stay at Grand Sirenis Riviera Maya. Your kind’s words mean more than you know and your feedback has been displayed in the hotel for... More

cheshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I will keep this brief as the positives (and perceived negatives) of this hotel are well documented . All I will say as 2 families of 9 in total we all had a great time in beautiful surroundings and were looked after the friendliest people. It's an all inclusive resort and as with any the food is not always a... More

Was this review helpful? Yes 4
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola jendev, I really want to thank you for the positive impressions and the suggestions you have published about your recent stay at Grand Sirenis Riviera Maya. Please be assured that we have shared your feedback with the rest of the team, we all took your suggestions as a learning tool and will keep working to improve our services and... More

Darlington, United Kingdom
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

2weeks holiday for family of 5 in this resort at a cost of nearly £10,000 to be robbed by staff /maids. Then have really bad service in the buffet. Al a carte restaurants fully booked for the 2weeks no available. Bar in room drinks missing no drinks in some days at all. I have travelled around the world and stayed... More

Was this review helpful? Yes 9
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola David S, I am so surprised and disappointed to know that all the efforts provided by our attentive staff, the management and your representative to change your bad impression was not the adequate to complete your requirements. I would also like to mention that anyone can freely express their opinions, which can sometime cause prejudice to the image of... More

Newton Abbot, United Kingdom
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed here for 7 nights in May 2014 for our honeymoon. Our holiday was booked with Thomson in the UK. CHECK IN / ROOM - Our check in was good, staff quickly and efficiently processed a whole coach load and gave us a nice welcome drink. Our cases were taken to our rooms ready for when... More

Was this review helpful? Yes 4
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola rachelem89, First of all congratulations and thank you very much for staying in the Grand Sirenis Riviera Maya for this unforgettable occasion. On the other hand, I understand that the guest´s perspective changes when the weather is not favorable for their holidays and more when the holidays are in a Caribbean destination. Your comments were shared with the team... More

1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel at the beginning of August for 14 nights and the holiday was organised by Thomsons. I was a bit apprehensive given some of the negative reviews on this site, especially the complaints about walking around the complex, and I did take on board some of the comments regarding the rooms. The hotel is about 1... More

Was this review helpful? Yes 8
Driffield
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just come back from the resort family of 4 kids 12 and 9, what a great holiday we will be returning.Plenty to do in the daytime 3 pools lazy river or try the beach.Shows on a night this is a very large resort, but no worries plenty of golf buggies to jump on. The staff all work very hard if... More

Was this review helpful? Yes 9
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Hotel Summarization (Beta)

What travelers say

  • Lazy river(14)
  • Very good(4)
  • Ground floor(4)
  • Ice cream(4)
  • Steak house(3)
  • Water shoes(3)

Additional Information about Grand Sirenis Mayan Beach Resort & Spa

Address: Carretera Federal Cancun-Tulum, | Zona Costera, km 256,3, Akumal 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Sirenis Mayan Beach Resort & Spa 4*
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Also Known As:
Grand Sirenis Mayan Beach Hotel Akumal
Grand Sirenis Mayan Beach Resort And Spa
Grand Sirenis Mayan Beach Resort & Spa Riviera Maya/Akumal, Mexico

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