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Grand Sirenis Riviera Maya Resort & Spa

Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
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1 room 1 guest
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Grand Sirenis Riviera Maya Resort & Spa
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10,037 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Sirenis Riviera Maya Resort & Spa
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Elgin, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 27, 2014

Stayed here 6th May til 21st May. On arrival we thought it was a lovely hotel, check in was good asked for a high floor not ground and the reception were helpful and we got room 2617. This was on the beach side and had partial sea views. Rooms were huge, beds comfy, jacuzzi bath was fab but did take... More 

Was this review helpful? Yes 3
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 26, 2014

My family stayed at this hotel from May 16th to May 23rd, 2014. Absolutely amazing hotel with friendly staff, yummy food (do not listen to the negative comments about the food as they are not true to people who cook a yummy meal at home) and a breathtaking beach and snorkelling. The a-la-cart restaurants are very good, especially the Japanese... More 

Was this review helpful? Yes 4
scotland
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed May 26, 2014

On arrival the hotel complex gave very good first impressions but as time progressed things did go downhill. Nobody warned us about their Timeshare Sales & Marketing and that really did spoil our first week. Concierge managed within the first 48 hours to get us to go along to their Mexican breakfast and in return for spending two hours with... More 

Was this review helpful? Yes 9
Mansfield, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed May 26, 2014

What a relief to arrive safely with Thomson Holidays after a 25 hour delay :( It's always a bonus when the sun is shining brightly and not a cloud in the sky. This is our 2nd stay at this resort, It didn't appear to be everyones ideal but we just wanted to relax,enjoy and celebrate our friends 60th Birthday, which... More 

Was this review helpful? Yes 16
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 26, 2014 via mobile

Me and my wife have just returned from grand sirenis where we had our honeymoon and I honestly have no major grumbles,ok free wifi would be nice but that's where they end. From the start,check in was easy,bags were delivered to room.rooms have all you could need. Fridge,coffee machine,iron,safe,small balcony washing line,plenty of storage ,clean and spacious. The location is... More 

Was this review helpful? Yes 5
DURHAM ENGLAND
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 26, 2014

5 star hotel with 3 star food & 1 star entertainment first impresions of the hotel are excelent, as are most of the hotels on this coast but dig a bit deeper and a few flaws crop up first the good points . excelent size rooms ( if anything to large) spotlessly clean very friendly staff good beach lazy river... More 

Was this review helpful? Yes 2
suffolk
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed May 26, 2014

We have been to Mexico around 9 times now and usually stay at an Iberostar Hotel but we decided to go to The Grand Sirenis for a change. First impressions were quite good, check-in was slow but we were given the rooms that we requested - quiet on the top floor - which was good. The rooms are huge but... More 

Was this review helpful? Yes 2
co durham
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 26, 2014

hubby had bad cramps 9 days and was never off the loo and funny enough so was a lot of people this was reported to the Thomson reps.room clean and staff friendly pool a bit murky .for the price we payed I would expected better I wouldn't go back again .drinks were not the best very weak this is the... More 

Was this review helpful? Yes 3
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 26, 2014

just got back from 2 weeks holiday at the grand sirenis. we had a fantastic time. ignore any bad reviews as this hotel is wonderful. the rooms are spacious and very clean.all the staff are very friendly,choice of food is very good in both buffet and a la carte and a special mention to rogelio at breakfast and lunch restaurant... More 

Was this review helpful? Yes 3
Ottawa
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 25, 2014

Stayed with my husband from May 16th to the 23rd. This was a 4th stay in Mexico and were terribly disappointed. I would have a hard time calling this a 4 star resort let alone a 5 star! I'm convinced that anyone who enjoyed this resort has never been anywhere amazing and/or are accustomed to eating canned and frozen food... More 

Was this review helpful? Yes 10
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