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All 20 Akumal hotels

Grand Sirenis Riviera Maya Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
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Ranked #11 of 20 Hotels in Akumal
A recent review
4 of 5 stars Reviewed July 2, 2013
Clare R North Wales
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8,306 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Sirenis Riviera Maya Resort & Spa
See the most recent reviews
North Wales
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 2, 2013 via mobile

After a long flight and hour transfer we were greeted by a lovely lady with a cold fruit juice at reception. Check in was fast to be fair and the room 2913 was massive but smelt of damp and had a large mold patch on the ceiling i rang reception and requested a move and within an hour we were... More 

Was this review helpful? Yes 1
Placentia, California
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 1, 2013

We received an email a few days before leaving home to our Grand Sirenis Mayan Beach Resort destination from Jean Miguel letting us know he would have everything handled when we arrived. They even handled the ground transportation from the airport to the resort. This was a very good welcome since it can be very chaotic at the exit doors... More 

Was this review helpful? Yes 4
Worcestershire
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 1, 2013

Just back from this hotel. Good points - large lovely rooms - we had sea view. Food in buffet good - always something to choose from even if you are a picky eater. All Staff were lovely and polite. Pools good - beach - lovely and sea was warm but watch out for rocks in water. only two bad points... More 

Was this review helpful? Yes 3
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 1, 2013

Me and my husband stayed at this hotel from June 10th till June 24th 2013. This hotel is spaced out in room blocks all over the very large hotel grounds. There are Golf cars/taxi busses that you can take to go to your desired location, but believe this is only once per 20 minutes. Arrival: Good: Fairly quick check in... More 

Was this review helpful? Yes 1
Grandrivieramaya, Gerente at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hello Sanber1, Thank you for sharing your comments with all the readers, I appreciate your time and dedication as we think it is a good way to constantly keep improving our service. Makes me very happy to read you enjoyed our room standards and everything went as expected during your arrival. Talking about the buffet I would like to explain... More 

west midlands
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 1, 2013

we had a great holiday , the staff are very friendly can never walk past you with out saying olla ,everywere is very clean the room is massive good idea to have concierges in each block they book the ala cartes for you tried most of them liked them all loved the Japanese the best , cancelled the Mexican and... More 

Was this review helpful? Yes 2
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 30, 2013 via mobile

We stayed 2 weeks at Grand Sirenis and had an amazing time! Minus a couple of points.... Good: - The resort is huge with so many things to do and see - we loved the ice cream parlour even though there are only 3 flavours to choose from which was a shame - the coffee bar is great with their... More 

Was this review helpful? Yes 2
Mount Prospect, Illinois
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 29, 2013

We just got back from a week at the Grand Sirenis where we were there celebrating a destination wedding. We've been to Mexico (Pacific side) at all-inclusive resorts more than 10 times so we have a good idea of what to expect. We have typically stayed at smaller resorts...the grounds of this resort are huge. We did bring a stroller... More 

Was this review helpful? Yes 2
lindadavis10
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 29, 2013

As always I would like to disclose that I am a member of the vacation club at the Sirenis, however I believe that there are consistent vacation experiences that non-members can enjoy as well. We stay at the Riviera Maya side of the hotel and this is our 4th time in 3 years at this hotel. The food seems to... More 

Was this review helpful? Yes 3
Liverpool, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 29, 2013

this was our first time going to mexico and as a group of 14 people. We mainly went for the wedding of my boyfriends sister, but also for our own holidays. In no way whatsoever could we fault the hotel/staff/food/drinks...yum!!/concierges/rooms/pools/beaches...the list is endless! On arrival we were greated with friendly faces and a welcoming drink then taken to our rooms... More 

Was this review helpful? Yes 1
northwich
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 29, 2013

returned from this hotel 23rd june we holidayed with our good friends.The staff are really friendly and extremely helpful gaspar our friendly waiter in the buffet restuarant gave us the very best service despite being extremely busy and graciela on the beach who kept the drinks flowing.We upgaded on arrival to block 19 which has dirrect accesss to the wonderful... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Lazy river(109)
  • Very good(79)
  • Ice cream(44)
  • Steak house(42)
  • Playa del(35)
  • Time share(22)
  • Lobby bar(22)
  • Entertainment staff(20)
  • Room service(20)
  • Thomas Cook(20)

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Sirenis Riviera Maya Resort & Spa 4*
Number of rooms: 948
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico
Hotel Style:
#5 Luxury Hotel in Akumal
#7 Top resorts Hotel in Akumal
#7 Spa Hotel in Akumal
#8 Romantic Hotel in Akumal
#9 On the Beach Hotel in Akumal
#9 Family Hotel in Akumal

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