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Grand Sirenis Riviera Maya Resort & Spa

4.0 of 5
Hotel website
Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
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1 room 1 adult
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Grand Sirenis Riviera Maya Resort & Spa
Grand Sirenis Riviera Maya Resort & Spa
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11,020 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Sirenis Riviera Maya Resort & Spa
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Darlington, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed November 7, 2014

We visited Mexico at the end of October and stayed here at the Grand Sirenis Resort and Spa. First impressions of the hotel were good, it is a huge complex, comprising; 2 main lobbies, one main buffet restaurant, several themed restaurants, countless bars and snack bars, private beach, 3 pools, lazy river, spa, dolphinarium, sports courts etc. etc. Everything you... More 

Helpful?
6 Thank NatalieandJames H
Airdrie
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed November 7, 2014

This will be the hardest review I've ever written for a resort as you usually hate a resort or love it. As the title of my review states, it is very nice , but for us as a family, it seemed like something was missing. But as a typical positive Canadian, I will try and write it in a glass... More 

Helpful?
4 Thank ballsdeep77
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 7, 2014 via mobile

Here now if you want a big resort with dolphins on site this is excellent ..... The really disappointing things pay for your safe and pay for wifi (which is so poor) for each device it's disgraceful when trying to promote a top class resort with the price you pay oooooh and try to give you a free spa (if... More 

Helpful?
2 Thank Tobyscruff
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Tobyscruff, Thank you for your time and we are very sorry to hear that this time you were not 100% satisfied with your stay. Some of the points you mention such as Wi-Fi and safe just depend on the package you acquire with your travel agency, some include it and others don’t. The idea of Sirenis Premium Travelers is... More 

Saint-Colomban, Qc, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 7, 2014

This hotel is very clean and all the restaurants where great. All the staff is very nice and polite, They take care of every détails. The animation team is one of the best i have ever seen spécialy Mario and Diana!!!!! The room was very big and we had enough place for a family of 4. In général we had... More 

Helpful?
2 Thank Marc A
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Marc A, Thank you for sharing your comments with all the readers, I appreciate your time and dedication writing this excellent review. I am happy that you’ve enjoyed all the details we take pride in offering our guests. Gladly I shared your lovely remarks to our team members, especially to Diana and Mario who were pleased to be mentioned... More 

Bedfordshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 6, 2014

This was our first trip to Mexico but certainly not our last. Grand Sirenis is AWESOME!!!! The accommodation was superb, a wide choice of restaurants, staff were extremely helpful especially CALY BARAHOVA and SALVADOR working in the beach pool bar all day and not forgetting the young lad who cleaned the pool every morning next to the Cajun restaurant. No... More 

Helpful?
7 Thank Jason P
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Jason P, Many thanks for your excellent review and for having chosen Grand Sirenis Riviera Maya for your vacation. We always appreciate our guest’s contribution and comments which help us find out about their preferences. I am really happy you enjoyed our new Dolphinarium and we are very proud to have received your personal comments about our staff members... More 

2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 6, 2014

We came for a Wedding as well as for our own Honeymoon. Though the resort was overwhelming at first, you learn it quite quickly! The rooms were spacious, pools and beaches were amazing, food at the buffet and at the a la carte restaurants were wonderful. The Lazy River was a huge hit! The waiters and waitresses were beyond amazing!... More 

Helpful?
8 Thank Newlywed1234
Val David, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 6, 2014

Very good hotel for young kids 1 year and more bacause there are some many little beaches, very quiet and soft whith full of fishes. But you cannot take a walk on ths sand because the hotel is isolated. Food and services are five stars. The hotel is also very clean every where.The only thing is that you will see... More 

Helpful?
2 Thank velcro3117
St. John's, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 6, 2014

Spent the last two weeks of Oct at Grand Sirenis...third time there...beautiful resort...marvelous staff...courteous and friendly....just to mention a few of them that we had dealings with...samuel and Diago in lobby bar...Janneth a server in lobby bar...Jorge Martin and Ephriam in buffet room...all of them were excellent. Also Rosa our room attendant did a marvelous jos every day...we were in... More 

Helpful?
3 Thank blanche c
Port Franks Ontario
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 5, 2014

This was a beautiful resort, but very large! Once you learned the short cuts, it wasn't so bad. The food was great at all the buffets and we went to two of the al la cartes- the steakhouse and the Mexican. Both were pretty decent, but I tend towards the buffets as I am a fussy eater. No worries about... More 

Helpful?
7 Thank PamPortFranksOntario
Port Moody, British Columbia, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 5, 2014

4 star resort from start to finish. No problems anywhere. Good food and drinks. Excellent service and housekeeping. Always something to eat 24/7. Snorkelling was great, so close to resorts beach. There is a more wild/natural beach to the south near the discotheque, go check it out. Lots of wildlife around. Pools were nice and clean. We travelled with 3... More 

Helpful?
3 Thank Horatio Charlie... S
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