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All 20 Akumal hotels

Grand Sirenis Riviera Maya Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
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Grand Sirenis Riviera Maya Resort & Spa
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Ranked #11 of 20 Hotels in Akumal
A recent review
4 of 5 stars reviewed 3 days ago
Bee Bee P Chicago, Illinois, United States
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8,521 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Sirenis Riviera Maya Resort & Spa
See the most recent reviews
Chicago, Illinois, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

HI I wanted to let everyone know Grand Sirenis Riviera Maya is Wonderful, The Premises are great people are Superb and Food, cleaningness are spectacular..... I wanted to mentioned name so they can get the credit they deserve! Rosaura Ofelia Adriana M. Ozmiel Virginia Manuel Pool (Expectacular Gerente) Cocinero Mexicano en el restaurant japones de tez oscura Carlos el Gerente... More 

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Just came back from this resort. First time to the Cancun side of Mexico. We thoroughly enjoyed our stay here. The rooms were clean and very comfortable. Our building concierges were very helpful and professional (Natalia is amazing) The buffet was above average not lacking any selection even for picky eaters. The staff around the entire resort were very friendly.... More 

Was this review helpful? Yes 6
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Casscomber, Thank you for sharing your comments with all the readers, I appreciate your time and dedication as we think it is a good way to constantly keep improving our service. I am happy that you’ve enjoyed all the details we take pride in offering our guests. Gladly I shared your lovely remarks to our team members, especially to... More 

Calgary, Canada
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our fourth trip here, and is now the only resort we come to in Mexico. Staff is great and very helpful. Yes we had a couple of episodes, electric breaker went but we had power in minutes and our room card didn't work but I had a new one sent to me from the front desk within 10 minutes. We... More 

Was this review helpful? Yes 4
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Jim B, In the name of all Grand Sirenis Riviera Maya, receive our most sincere appreciation for your loyalty to our chain. Receiving words like yours, it is always the best inspiration for our work. I am glad you enjoyed the facilities of our resort, also it is good to know that the hard work from Sebastian and Jorge... More 

Contributor
16 reviews 16 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is my third times in Mexico and definitely this time was my favorite! This hotel was beautiful, clean, people who working there was really kind and efficient 👌 customer service was amazing! Different activities to do everybody and the animation was awesome ! Super Mario was the best! Samy's at the bar in the pool in front of the... More 

Was this review helpful? Yes 6
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

we had a fantastic 2 week stay at the Grand Sirenis, the place was amazing, food was amazing and staff equally as good! Especially Super Mario, my children loved the poolside games and friendly faces everyday! The evening shows were fantastic! All in all, can't wait to return and enjoy the hotel in the luxury of the members club suites... More 

Was this review helpful? Yes 2
Port Moody, Canada
Contributor
17 reviews 17 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I spent a week here a few weeks ago, and were joined by our daughter, husband and kids (7 and 9) after 2 days. Room was big and comfortable but we changed room on day three to be on top floor. Scraping chairs when trying to sleep is not advisable. Walls are quite thin in this place... More 

Was this review helpful? Yes 5
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Myself, my friend, her son and my son (21, 22) stayed here from 08 - 15 Jan 15. We had a great time. We went as premium members and were not disappointed, we stayed in bldg 19 with an ocean view and the rooms were fantastick as well as the maid service. Loved the towel art as I looked forward... More 

Was this review helpful? Yes 13
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

Fabulous experience, especially of you are a Grand Sirenis member. Their service is great and staff is super friendly. Amazing restaurants (we didnt even have time to try them all). If anything, their desserts are quite weak compared to any other resort I've ever been to, but this is too small compared to what the resort offers. All in all,... More 

Was this review helpful? Yes 5
Moose Jaw, Canada
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We recently stayed here for a week and really enjoyed our time spent here. Rooms: Great rooms, big and spacious, always left very clean, no issues within them. Beach: The beach is GREAT. We loved it, especially once we walked a little further to the north of the ruin and it was perfect white sand beaches. The reef was beautiful... More 

Was this review helpful? Yes 6
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We've just got back from a 2 week stay very clean resort but terrible service worst food in the speciality restaurants than I've ever had apart from the Brazilian thanks to Marlene from concierge for sorting out our numerous problems your a credit to the hotel. Avoid the lobster dinner on the beach as it's not very intimate and my... More 

Was this review helpful? Yes 3
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

“Try another resort” ste5x We've just got back from a 2 week stay very clean resort but terrible service worst food in the speciality restaurants than I've ever had apart from the Brazilian thanks to Marlene from concierge for sorting out our numerous problems your a credit to the hotel. Avoid the lobster dinner on the beach as it's not... More 

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Hotel Summarization (Beta)

What travelers say

  • Lazy river(109)
  • Very good(79)
  • Ice cream(44)
  • Steak house(42)
  • Playa del(35)
  • Lobby bar(22)
  • Time share(22)
  • Entertainment staff(20)
  • Room service(20)
  • Thomas Cook(20)

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Sirenis Riviera Maya Resort & Spa 4*
Number of rooms: 948
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico
Hotel Style:
#5 Luxury Hotel in Akumal
#7 Top resorts Hotel in Akumal
#8 Spa Hotel in Akumal
#8 Romantic Hotel in Akumal
#9 On the Beach Hotel in Akumal
#10 Family Hotel in Akumal

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