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Grand Sirenis Riviera Maya Resort & Spa

Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
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Grand Sirenis Riviera Maya Resort & Spa
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Ranked #11 of 20 Hotels in Akumal
A recent review
5 of 5 stars reviewed 2 days ago
Ambrose73 Walsall, United Kingdom
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9,387 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Sirenis Riviera Maya Resort & Spa
See the most recent reviews
Walsall, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Before going I had read some very good reviews and some pretty poor reviews, but I can honestly say it passed all our expectations. Check In was a bit of a drag after such a long flight, but from then on it was all about the staff and their willingness to help and go above and beyond on a regular... More 

Was this review helpful? Yes 7
Winnipeg, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It took me a while to write this review but here I am. We stayed in the resort for 2 weeks in December 2014 and we loved every second. The property is fantastic with its amazing modern architecture, blending so well with its tropical surroundings. The Grand Sirenis has two fabulous pools. We are beach bums and didn't spend much... More 

Was this review helpful? Yes 3
Reading, Berks
Reviewer
3 reviews 3 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We went as a group of 6 with ages ranging from 24 to 67. Firstly the holiday had two halves. The first week which was a waste of money! Let me explain, the day we checked in was also the same day that a reality TV show called fashion hero checked in! From the moment this show arrived it completely... More 

Was this review helpful? Yes 3
Guidepost
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just back from Mexico. We all had a fantastic time. The hotel was spotless and really comfortable beds,lovely room and the staff were all so helpful and friendly. The food was plentiful and the themed restaurants were all really good(we tried 7 of the 8). The pool facilities were great with the entertainment team encouraging those who wanted to to... More 

Was this review helpful? Yes 4
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This was my girlfriend and i's first holiday as a couple after just over a year of been together, we chose this hotel after talking with the travel agent and getting a great price for a 5* all inclusive. We dont regret this choice one bit, we had an amazing time in mexico but we just wouldnt go back to... More 

Was this review helpful? Yes 5
Bedford, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Personally wouldn't return to the Grand Sirinis. The concierge are very pushy and want you to go to their time share party, our concierge didn't want to give us our a la carte restaurant reservations unless we would attend the party. Later complaining about this issue we were spoken to by the head of services to give apologies for the... More 

Was this review helpful? Yes 3
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What can I say! This place is outstanding. Service is top class. My parents and family are now club members. It has its own dolphin park,lazy river,so many places to eat from Italian,Mexican,French,Japanese,beach party dinner, steak house,Brazilian and not forgetting the main restaurants. Swimming with dolphins and turtles was amazing. Mexican people go to all lengths to make you have... More 

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

this is the resort my wife and I visited for our honeymoon. FANTASIC food, great friendly staff. loads to do for children such as clubs and shows. All inclusive too with great tasting cocktails.. perfect weather. white sandy beaches. crystal blue weather. with the bonus of a spa too.. however the spa isn't included so you will have to pay... More 

Was this review helpful? Yes 3
Brandon, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Good food and very nice rooms. Poor beach, though, and staff had to be persuaded to be helpful when we had problems contacting the tour rep from Sunquest, though they were generally very pleasant and helpful otherwise. Shuttle service to faraway blocks was sporadic. Wi fi only available in lobby building.

Was this review helpful? Yes 1
Hamilton, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Grand Sirenis is a gorgeous property! This was our first visit to Akumal- We travelled as a family of 3 and as a total group of 15 to celebrate my husband's 50th Pirate themed birthday celebration. The bus ride from the airport was well organized and very comfortable. Best Day was easy to spot once we exited the airport... More 

Was this review helpful? Yes 9
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