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Grand Sirenis Riviera Maya Resort & Spa

Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
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1 room 1 guest
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Grand Sirenis Riviera Maya Resort & Spa
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10,083 Reviews from our TripAdvisor Community

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Traveler rating
    4,878
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, Kentucky
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed at this resort in July 2015. I can't say enough about the workers at this hotel. The concierge Jorge and Merlin were so hospitable and friendly they really went out of their way to make us feel like we were at home. They are great and we hope to see them again. The best waiter... More 

Was this review helpful? Yes
Liverpool, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Myself and my husband and our 3 children stayed here for two weeks and had an amazing holiday! I read some negative reviews before I went and cannot honestly understand why they were written! Yes there were a couple of things that weren't perfect but overall I cannot complain. The staff in this hotel work extremely hard to ensure you... More 

Was this review helpful? Yes 1
Connah's Quay, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Loved this place, the location was superb, and the service second to none ! This was our first family holiday in mexico and my first vist to an all inclusive for a very long time. I don't normally like being restricted to one restaurant or bar on my holiday, this however wasn't a problem with the Gran Sirenis. We loved... More 

Was this review helpful? Yes 2
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We've been to a lot of all inclusives and this one is better than most in some ways. Had a great time. Rooms were good size, air con and fan always kept the room cool and the rooms were very spacious. Variety of food in the main restaurant was brilliant. Hotel is truly 5 star by international standards. Exceptionally clean... More 

Was this review helpful? Yes 4
Liverpool, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a 3 week family holiday here in August. The rooms were spacious and clean. The staff cannot do enough to help you - though this does hinder you leaving the bar as they just put another drink in front of you - Amilcar, Leo and all the bar staff are great fun. The Tequila bar is much busier... More 

Was this review helpful? Yes 4
Beverley, United Kingdom
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our third trip to Mexico and by far the nicest hotel. Only downside being, because of its size it was a loooong walk from our room to, well, anywhere!! The rooms are beautiful and very generously sized with a large bathroom including giant Jacuzzi bath, multi headed shower and partitioned toilet. Spotlessly clean with fridge and mini bar which was... More 

Was this review helpful? Yes 4
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I were on our 12 wedding anniversary. We had the most fun sitting at the bar and socializing with people from everywhere. We had one bar tender who stood out from everyone. His name was clemete. He worked at the main bar across from the theater. I told him it was our first time visiting this resort,... More 

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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Check-in was easy and room was always clean. Stayed there with my family in the middle of July 2015 and enjoyed, the room was big and cozy. The staff was great here at the hotel, specially Omar on the tennis courts. Restaurants are ok. However, buffet was good all the time we were there.Anytime we needed anything (room service, etc),... More 

Was this review helpful? Yes 8
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Tim S, Thank you for such wonderful comments regarding your recent stay at Grand Sirenis Riviera Maya. I know that our staff will be truly motivated by your kind words about your experiences. I am happy that you’ve enjoyed all the details we take pride in offering our guests such as the spacious rooms, our buffets and the attention... More 

Northampton, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had the most fantastic family holiday here, would I go again oh yes in the blink of an eye! We arrived and were checked in very quick and were taken in a golf type buggy to our room with our luggage. We were in room 1731 on the first floor which proved very near to Pool 1 and not... More 

Was this review helpful? Yes 4
Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My wife and I spent two weeks in this hotel don't get me wrong we had a great time the staff, the entertainment, and the food were fantastic . The problem was the pool area people were getting up at 4am to put towels on the loungers in prime places !! yet there were signs every where saying you cannot... More 

Was this review helpful? Yes 11
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Junior Suite with Ocean View in Mayan Beach (87)
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