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Grand Sirenis Riviera Maya Resort & Spa

Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
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Grand Sirenis Riviera Maya Resort & Spa
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Ranked #11 of 21 Hotels in Akumal
A recent review
5 of 5 stars reviewed yesterday
Aarron96
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9,343 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

great resort and well worth the money, always something to do around day time. Especially pool 3 with SUPER MARIO and Brenda. Mario was great always came and rounded up people for games and always got involved to and had a laugh with us aswell. They work long hours and deserve some much more than what they get they are... More 

Was this review helpful? Yes 1
sunderland tyne and wear
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

just got back from the most amazing holiday. it was just brilliant, first class entertainment, 5star luxury, the hotel complex is very clean the staff are very polite and dont pass you without speaking, the restaurants are plentiful with loads of choice. the a le carte restaurants are very nice aswell, the staff cant do enough for you and the... More 

Was this review helpful? Yes 5
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

We have just come back from an 11 night stay. This hotel is good, however I would not rate this hotel as 5* and there is a few things that need addressing with urgency. Room- We stayed in room 2817 in the Makal block. The room was more than big enough for the 2 of us. 1 double bed and... More 

Was this review helpful? Yes 1
Wales U K
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

We chose this hotel believing that it would be at least four star but some websites stated five.Our mistake was not realising that it caters for 2,500 guests and aim to keep their guest figures high by booking rowdy university students en bloc who they knew would cause trouble which they did.Sadly this alone seriously compromised the integrity of the... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Seriously had the best time!! Great service, fun, food and drinks! What's not to love?! Loved our room, was incredibly large! Stayed in room 2446 and out of the group of friends we traveled with, we had the best room by far. Third floor with ocean view, no divider to the washroom (HUGE PLUS!). Traveled through Air Transat and would... More 

Was this review helpful? Yes 6
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi CaperGirl86 Thank you for such wonderful comments regarding your recent stay at our Grand Sirenis Riviera Maya. I know that our staff will be truly motivated by your kind words about your experiences. It is very rewarding to read this kind of reviews. Our main job is to make you have a memorable stay with us and we are... More 

Saint-Hubert, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

It's a great hotel overall. Doesn't feel luxurious like a 5 stars for the places that claims it is one, but it's a good 4 stars. -Room : everything was good, clean and working but the minibar fridge is not very cold. Also, our two requests (one king bed, second or third floor) were ignored and we had two beds... More 

Was this review helpful? Yes 3
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Awesome Hotel. Everything was great. I studied my tripadvisors and then took a stab here after planning to go somewhere in the Riviera Maya and was very glad I did. Traveled for a week from Canada with my Fiance. Rooms were beautiful, clean, air conditioned/enormous, the beer flowed like wine, and Mexicans were dancing. A la cartes were excellent and... More 

Was this review helpful? Yes 2
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Jim M, Thank you for the time spent on writing your comments about your experience with us. I´m happy to know you enjoyed your recent stay with the Grand Sirenis family, it is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed.... More 

Bournemouth, United Kingdom
Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just returned from our Honeymoon at the Grand Sirenis Resort, we chose an all inclusive and Mexico because we wanted to take our 22 month old son with us and have guaranteed sunshine in April. All in all the Resort is good, it is not a UK 5* standard, but who expects that from one of these all inclusive deals?!... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great resort. The food was lovely, staff extremely helpful, rooms a little bit dated but who is going for holiday to stay in the room? Do not listen the bad comments please. It is a really good resort and you will enjoy for sure. We will definitely come back. We have been in a lot of places like Cuba, Spain... More 

Was this review helpful? Yes 1
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Kate290488, Thank you for such wonderful comments regarding your recent stay at our Grand Sirenis Riviera Maya. I know that our staff will be truly motivated by your kind words about your experiences. It is very rewarding to read this kind of reviews. Our main job is to make you have a memorable stay with us and we are... More 

newmarket, on
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I spent 8 days at the Grand Sirenis (Mayan Beach section) in January. I have been holding off posting a review in the hope of determining why we are so ambivalent. We enjoyed our trip and really have nothing bad to say about the resort and yet, we are not as warmly enthusiastic about our stay as... More 

Was this review helpful? Yes 4
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