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Grand Sirenis Riviera Maya Resort & Spa

Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
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1 room 1 guest
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Grand Sirenis Riviera Maya Resort & Spa
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10,046 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Visalia, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Bartenders Cali and Sami were very, very helpful, friendly, professional and attentive to all our needs. As my wife and I set in our lounge chairs by the pool we observed that Cali and Sami treated all visitors including the children the same way they treated us. Cali and Sami were the life of the pool, making everyone laugh and... More 

Was this review helpful? Yes 2
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

Myself and three friends returned last Thursday from two weeks at the Grand Sirenis. We had an absolutely fab time! The Thomson Dreamliner flight out to Cancun was great. The plane was huge and there was a good amount of leg room. We all enjoyed the entertainment system which had over 20 films to choose from, tv programmes, music and... More 

Was this review helpful? Yes 10
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We visit for week! It was Awesome! Enjoyed every minute, Service was excellent. Special thanks to VIP cart drivers Julio and Elio :-) already planning our next visit. Since you arrive service is great, when we got to the room we had a bottle of champagne and fruit basket plus a tequila bottle, few minutes later we received a Beautiful... More 

Was this review helpful? Yes 2
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at Grand Sirenis for 2 weeks and as this was our first time staying in Mexico we didn’t really know what to expect but our experience was fantastic. We travelled as a family of 4 and there was always things to do and food to eat! The staff were amazing. Everyone was really nice and helpful. Our concierges,... More 

Was this review helpful? Yes 6
Rochester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just back from a 2 week stay at the Sirenus,which is a beautifully well kept,clean hotel,on a extremely large complex. There are a few negatives in my opinion ,which could be rectified easily! My view is the plastic sun beds without cushions is not what you expect from a 5* hotel,nor do you expect to pay for a safe around... More 

Was this review helpful? Yes 5
south wales
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed yesterday NEW

We have just returned from a two week stay at this hotel and there are many things about it that were really great. The hotel design is very impressive and the theatre in particular is huge and very impressive. There are two busy pools and one quiet pool,six restaurants and a beach bar with a barbecue. The lazy river is... More 

Was this review helpful? Yes 9
Staten Island, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel is beautiful. The grounds are nice. The pools are magnificent and the beaches are very nice. The workers are fabulous Juan g carmona Acosta, the spa shuttle driver went above and beyond. Everyone was friendly. Aranza arvizu and her staff made our wedding on the private beach beautiful. Adventure photo made spectacular moments come to life. Our concierge... More 

Was this review helpful? Yes
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

“Vow renewal vacation” Jenie6 This hotel is beautiful. The grounds are nice. The pools are magnificent and the beaches are very nice. The workers are fabulous Juan g carmona Acosta, the spa shuttle driver went above and beyond. Everyone was friendly. Aranza arvizu and her staff made our wedding on the private beach beautiful. Adventure photo made spectacular moments come... More 

Arbroath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we cannot fault the service we had....from the cleaners ,restaurant staff and bar staff.all couldn,t do enough for us. The room was spacious with a super kingsize bed.great service from the cleaner with clean towels everyday .The location was fabulous having been set in the middle of a jungle..Great to see the animals roaming around freely. The dolphin park was... More 

Was this review helpful? Yes 5
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi sydmary, In the name of all the Grand Sirenis Riviera Maya, I want express our gratitude for contribute with this amazing review. It is a pleasure to know that you enjoyed so much the time spent at our hotel. Thanks for appreciate the efforts and job of the staff, I will pass all your inspiring comments and let them... More 

Dudley, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned home from 2 wonderful weeks in Mexico for our Honeymoon at the Grand Sirenis. The hotel was stunning and set in a beautiful location, around 1 hour from the airport. Upon arrival check-in was a little slow but this was because there was a large group of people who arrived at the same time. As we were honeymooners... More 

Was this review helpful? Yes 4
Falkirk, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have just came home from a 2 week holiday in this resort, and have to say this is NOT a 5* hotel but we did enjoy our stay. Let's start with the positives- 1. The staff are amazing and try so hard to ensure your stay runs as smoothly as possible. The pool bar team Sammy & Diego deserve... More 

Was this review helpful? Yes 5
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Junior Suite with Ocean View in Mayan Beach (87)
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