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All 21 Akumal hotels

Grand Sirenis Riviera Maya Hotel & Spa

3.5 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
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Ranked #11 of 21 hotels in Akumal
A recent review
5 of 5 stars reviewed yesterday
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4,977 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Our first trip to Mexico. Booked through Thomson and very impressed with their package holiday (apart from paying over the odds due to being in school holidays). Grand Sirenis is a lovely resort with plenty of space and pools. Lots of staff on hand to make our trip enjoyable. Mini bar stocked daily and plenty of bars and pool/beach bars.... More

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Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed for a wedding at Grand Sirenis. I did not enjoy the experience at all. If you choose this hotel, you need to forget about good AC, everywhere you go you will be VERY hot. Weather in playa del carmen, is obviously hot throughout most of the year, but when you add poor AC system it can get really... More

Was this review helpful? Yes 6
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Hotel & Spa, responded to this review

Hola Felipe G, First of all, thank you for taking your time to share your comment with us. I would like to go over them to clarify some aspects. To be honest we are so surprised at the same time by most of your comments and especially to know that the service provided by our attentive staff was not the... More

Neenah, Wisconsin
Top Contributor
57 reviews 57 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Can't say enough good about this resort. Very nice accomodates, super friendly and attentive staff, lots to good, great food and drinks. We ate at the Japanease, Brazilian, Cajun restruants and all were good. The Brazilian was probably our favorite - but don't eat all day if you go - they give you SO much food! We also went to... More

Was this review helpful? Yes 5
Blackwood, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My family (wife and children aged 12 and 16) and I returned back to the UK this afternoon after a fantastic two week holiday at the Grand Sirenis. The food was excellent with a superb amount of choice and no issues what so ever in reserving the al a carte restaurants of our choice. All the staff work so hard... More

Was this review helpful? Yes 9
Hammonds Plains
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here March 2014 with Transat Holidays, travelled with 2 other families. LOVED the room, close to pool, top floor as requested and very spacious. Always cleaned in morning by the excellent staff. Transat was great, you can sign up for kids club online and have separate check in for free with your child. Pros for us: - Room -... More

Was this review helpful? Yes 1
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Hotel & Spa, responded to this review

Hola Lisa B, Thank you for sharing your review about your stay with us. It saddens me to hear it was not completely satisfactory for you. Talking about the buffet I would like to explain we have more than 50 options of cold and hot dishes plus a pasta, fish and meat show-cooking every day. I feel sorry you didn’t... More

england
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I visited the Grand Sirenis from the 6th of August to the 20th of August with my mum, dad, boyfriend and brother, and what an amazing holiday it was! After coming off the plane and the coach trip to the hotel, we arrived at the Grand Sirenis about 5pm. All the staff welcomed us in a friendly manor, and took... More

Was this review helpful? Yes 6
Hastoe, England
Contributor
16 reviews 16 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We are a family of four independent travellers. We booked a last minute offer via tripadvisor for one night in August. Because it was a Sunday the hotel hadn't processed the voucher and asked that i pay the Rack rate on my Amex, promising to refund in the morning The manager the next day found the voucher but couldn't process... More

Was this review helpful? Yes 2
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Hotel & Spa, responded to this review

Hola mikecolling First and foremost we would like to thank you for taking the time to bring this discontent to our attention. I would like to offer you my most sincere apologies for the situations faced during your check in which caused you uncomfortable moments. If you would be so kind to send me an email with more details, I... More

London, United Kingdom
2 reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Grand Sirenis Resort and Spa hotel in Riviera Maya, Mexico 31st July for 2 weeks. A group of 17 travelled together. Overall the holiday was lovely and I would recommend it, however I would not recommend it to everyone, depending on your requirements and appreciate everyone is looking for something different in their holiday and there... More

Was this review helpful? Yes 28
Barrie, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Grand sirens at the end of July for 10 days. Very nice place to enjoy with the family, the room was very nice clean and close to the pool as we request. The food at the Buffet was good, we weren't very happy with the restaurants special the mexican, better food and service at the Buffet.... More

Was this review helpful? Yes 4
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Hotel & Spa, responded to this review

Hola Gabriel G, Allow us to thank you for taking the time to write this review in which you share your experience at Grand Sirenis Riviera Maya with all readers. I am very pleased to learn how much you enjoy your stay with us. I sincerely appreciate your comments concerning our entertainment service, the pools and the food; I understand... More

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My fiance and I went here back in March. We choose it primarily because of all the reviews regarding the snorkeling right on the property, which did not disappoint. Saw plenty of fishes and turtles. The resort allows you free snorkeling for an hour each day; however, the employees will usually let you take the snorkeling gear out longer for... More

Was this review helpful? Yes 5
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Hotel & Spa, responded to this review

Hola EDRNtraveler, Thank you for taking a moment of your valuable time to write your review. Our guest reviews are very important to us because they give us the opportunity to learn better about the aspects we need to work on in order to offer a best service. Regarding the food, I am really sad to hear that they were... More

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Hotel Summarization (Beta)

What travelers say

  • Lazy river(109)
  • Very good(79)
  • Ice cream(44)
  • Steak house(42)
  • Playa del(35)
  • Lobby bar(22)
  • Time share(22)
  • Thomas Cook(20)
  • Entertainment staff(20)
  • Room service(20)

Additional Information about Grand Sirenis Riviera Maya Hotel & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Sirenis Riviera Maya Hotel & Spa 3.5*
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Hotel & Spa Akumal, Mexico

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 Spa Hotel in Akumal #8 Top resorts Hotel in Akumal #8 Romantic Hotel in Akumal #9 On the Beach Hotel in Akumal #10 Family Hotel in Akumal #11 Business Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 
Number of rooms
948

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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