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All 21 Akumal hotels

Grand Sirenis Riviera Maya Hotel & Spa

3.5 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
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Ranked #11 of 21 hotels in Akumal
A recent review
5 of 5 stars reviewed today
kmalam
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5,011 people have reviewed this hotel

Traveler rating
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    1,499
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,153)
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English first
1 review
5 of 5 stars Reviewed today NEW

we have recently got back from a 2 week stay in the hotel (aug 14), we had a fabulous time. the hotel is very clean and the staff are great. need to mention Karen- the bar waitress at the beach, Alexis and Jose who work in the buffet restaurant and Emmanuel the concierge, they were all very attentive, friendly and... More

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Baie-d'Urfé, Quebec, Canada
1 review
5 of 5 stars Reviewed today NEW

After our second time at Grand Sirenis we thought maybe we would try somewhere else around Mexico but in the end decided on Grand Sirenis once again and definitely don't regret it! (This was our 4th trip to the Mayan Riviera). There is so much to do on site you don't have to worry about not being entertained. All the... More

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Vancouver, Canada
1 review
4 of 5 stars Reviewed today NEW

This is a great resort, excellent service. Thanks to Brazilian restaurant, waiter Angel, Chef Jose and Captain Salvador for an outstanding meal! Thanks too to room cleaner Salvatore in 2900 building! Buffet was very good, pools lovely (though a slide or two for the children would have been welcome), sea swimming and beach also great. Beautiful location. Swimming with dolphins... More

Was this review helpful? Yes 2
Cambridge, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW

You couldn't fault the staff in this hotel, quite honestly they make the hotel. I would say the best meal we had during the trip was the Japanese al a carte (we had Irvanna (not sure I've spelt her name right) cook for us and Peta serve us) and the most disappointing meal we had was in the Mexican al... More

Was this review helpful? Yes 3
Leeds, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Myself and my boyfriend stayed here for 2 weeks in 2012, and my gosh what a holiday. The hotel was very clean, the staff were VERY friendly and the activities during the day were constent! There was one thing that let it down for me, but its only because of what I prefer and not factual. The evening food wasnt... More

Was this review helpful? Yes 3
Whitby, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

Thanks to the "entertainment crew"...Jamie, Super Mario and Charlie!!!! Kids enjoyed all the activities and games by the pool...this group of guys was always full of energy and fun!! Also, thanks to Victoriano Pool for his great sense of humour and for making sure we got our clean towels whenever we needed them. Pedro Che was more than helpful with... More

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Rochester, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Recently returned from a two week break with the family in Mexico. Never been on a package holiday before so went with Thomson as they seemed to get pretty good reviews. Certainly not dissapointed. Flight (9hrs)was great even with 3 kids. Transfer to hotel was fine and when we arrived at the Grand Sirenis we were dealt with quickly. Plus... More

Was this review helpful? Yes 8
Toronto
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Cute resort, friendly staff, great food, fun activities, what else do you need for a vacation ? That little trouble just an added imprecation to make your vacation perfect! Two families eight person in our party, we booked together and requested to stay together but on arrival we were told the hotel is full we could either stay in different... More

Was this review helpful? Yes 4
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Hotel & Spa, responded to this review

Hola Mymin, Thank you for contributing with your comments and feedback on the impressions of your recent stay. I am very disappointed to learn that this time we did not meet your expectations at 100 % and would like to take this opportunity to apologize for any inconveniences you experienced during your stay. Regarding your requests, we always do our... More

1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We have just returned After reading some reviews that were really negative it put me off the hotel. All I can say is don't let it put you off, it was an amazing holiday all I can say is it's not a modern new build hotel so it does have areas that need work , it was very large but... More

Was this review helpful? Yes 7
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Hotel & Spa, responded to this review

Hola StephLxo, I am grateful for your positive review published on Trip Advisor, It is really important to us to receive positive feedback as yours, and I am glad to know that we exceeded most of your expectations during your recent stay at Grand Sirenis Riviera Maya. Please be assured that I have shared your feedback with the rest of... More

Charlottetown, Canada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our experience here was one of our favorites! The resort had lots of places to walk and explore, we were finding new picture worthy moments at every corner. We enjoyed the beach immensely and received outstanding beach drink service from Ledi - she's a gem! The food and service were excellent (highly recommend the beef tenderloin at the Steakhouse and... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Lazy river(109)
  • Very good(79)
  • Ice cream(44)
  • Steak house(42)
  • Playa del(35)
  • Time share(22)
  • Lobby bar(22)
  • Thomas Cook(20)
  • Entertainment staff(20)
  • Room service(20)

Additional Information about Grand Sirenis Riviera Maya Hotel & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Sirenis Riviera Maya Hotel & Spa 3.5*
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Hotel & Spa Akumal, Mexico

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 Spa Hotel in Akumal #8 Top resorts Hotel in Akumal #8 Romantic Hotel in Akumal #9 On the Beach Hotel in Akumal #9 Family Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 
Number of rooms
948

Questions & Answers

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19 questions
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Mission, British Columbia, Canada
Cinderford, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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