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All 21 Akumal hotels

Grand Sirenis Riviera Maya Hotel & Spa

3.5 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
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Ranked #11 of 21 hotels in Akumal
A recent review
5 of 5 stars reviewed yesterday
Avril M Whitby, Canada
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5,002 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,152)
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English first
Whitby, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Thanks to the "entertainment crew"...Jamie, Super Mario and Charlie!!!! Kids enjoyed all the activities and games by the pool...this group of guys was always full of energy and fun!! Also, thanks to Victoriano Pool for his great sense of humour and for making sure we got our clean towels whenever we needed them. Pedro Che was more than helpful with... More

Was this review helpful? Yes
Rochester, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Recently returned from a two week break with the family in Mexico. Never been on a package holiday before so went with Thomson as they seemed to get pretty good reviews. Certainly not dissapointed. Flight (9hrs)was great even with 3 kids. Transfer to hotel was fine and when we arrived at the Grand Sirenis we were dealt with quickly. Plus... More

Was this review helpful? Yes 7
Toronto
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Cute resort, friendly staff, great food, fun activities, what else do you need for a vacation ? That little trouble just an added imprecation to make your vacation perfect! Two families eight person in our party, we booked together and requested to stay together but on arrival we were told the hotel is full we could either stay in different... More

Was this review helpful? Yes 3
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Hotel & Spa, responded to this review

Hola Mymin, Thank you for contributing with your comments and feedback on the impressions of your recent stay. I am very disappointed to learn that this time we did not meet your expectations at 100 % and would like to take this opportunity to apologize for any inconveniences you experienced during your stay. Regarding your requests, we always do our... More

1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We have just returned After reading some reviews that were really negative it put me off the hotel. All I can say is don't let it put you off, it was an amazing holiday all I can say is it's not a modern new build hotel so it does have areas that need work , it was very large but... More

Was this review helpful? Yes 5
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Hotel & Spa, responded to this review

Hola StephLxo, I am grateful for your positive review published on Trip Advisor, It is really important to us to receive positive feedback as yours, and I am glad to know that we exceeded most of your expectations during your recent stay at Grand Sirenis Riviera Maya. Please be assured that I have shared your feedback with the rest of... More

Charlottetown, Canada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our experience here was one of our favorites! The resort had lots of places to walk and explore, we were finding new picture worthy moments at every corner. We enjoyed the beach immensely and received outstanding beach drink service from Ledi - she's a gem! The food and service were excellent (highly recommend the beef tenderloin at the Steakhouse and... More

Was this review helpful? Yes 4
Cheshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The grand serenis was a choice of two friends, one flying from Yellow knife with his 8 yr old daughter, one flying from Toronto with my 8 yr old daughter so I thought it was only right that I should join the fun. We all arrived on the same day at 9am, 3:30 & 5pm and we're allocated our rooms... More

Was this review helpful? Yes 3
lincoln
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just got back from Grand Sirenis. The hotel is extremely large, but there is free transport to cart you from one end to the other. Although a few more of these would be ideal. The room was large and had a good quality AC unit. The bathroom was equipped with a whirlpool bath and a jet shower. The cleanliness was... More

Was this review helpful? Yes 6
Dartford, United Kingdom
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I've just returned from this hotel after a lovely 10 night holiday with family including children of 7 and 4 years old and teenager of 16. This hotel is excellent value for money. Staff are great especially waitress service around pools and on beach, really how often to you have that? It is a large hotel but you soon find... More

Was this review helpful? Yes 11
Cardiff, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I was concerned about our hotel choice prior to leaving due to comments about no air con, bathroom lacking privacy and only members getting sea views and good service. I needn't have worried though. Hotel room was air conditioned, had three double beds in (and was still spacious) and kept immaculately clean by the staff. We had a sea view... More

Was this review helpful? Yes 5
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I went about 2 years ago but the resort is amazing. Everything is clean, all the staff are friendly and always willing to help, the food is over the top good and if you stay for 7 days, you can hit a different restaurant every night instead of doing the buffet. Would highly recommend for anyone looking for a good... More

Was this review helpful? Yes 1
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Hotel & Spa, responded to this review

Hola johnlong3711 . Allow me to thank you for taking the time to write this review in which you share your experience at Grand Sirenis Riviera Maya with all readers. I am very pleased to learn how much you enjoy your stay with us. I sincerely appreciate your comments concerning our staff service and the food; I understand the importance... More

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Hotel Summarization (Beta)

What travelers say

  • Lazy river(109)
  • Very good(79)
  • Ice cream(44)
  • Steak house(42)
  • Playa del(35)
  • Time share(22)
  • Lobby bar(22)
  • Thomas Cook(20)
  • Entertainment staff(20)
  • Room service(20)

Additional Information about Grand Sirenis Riviera Maya Hotel & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Sirenis Riviera Maya Hotel & Spa 3.5*
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Hotel & Spa Akumal, Mexico

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 Spa Hotel in Akumal #8 Top resorts Hotel in Akumal #8 Romantic Hotel in Akumal #9 Family Hotel in Akumal #9 On the Beach Hotel in Akumal #11 Business Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 
Number of rooms
948

Questions & Answers

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17 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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