We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Palladium Riviera Resort & Spa

Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Hotel amenities
Grand Palladium Riviera Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #13 of 21 Hotels in Akumal
A recent review
3 of 5 stars reviewed 3 days ago
Dicheeky Miami, Florida
Write a Review

1,760 reviews from our community

Traveler rating
    894
    504
    209
    77
    76
See reviews for
574
737
13
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1760)
  • Mar-May only
    (503)
  • Jun-Aug only
    (411)
  • Sep-Nov only
    (333)
  • Dec-Feb only
    (513)
All months
Miami, Florida
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The rooms are bad, tthey really need to refurbish, the tatty old furniture the stained and grubby soft furnishings and the smell of humidity really are a huge negative. But it isnt all bad...the restaurants and the food are good for an all inclusive, and the staff do their absolute best to make sure that you have an enjoyable stay,... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

We went for a family vacation with another family. The hotel really needs some updates. It is fairly clean but it would really improve the facility to have new beds/blankets and pillows. The pillows are rockhard and I even called down to see if they had any softer ones and they said no. The furniture looks very 80ish. The pools... More 

Was this review helpful? Yes 1
Halifax, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Group of 12 traveled Apr 9-16, excellent food, great service. Rooms were very good. Have traveled to Myan 4 other times, this was best all inclusive so far. Great service from Diego at the pool and Herman at the Eldorado!

Was this review helpful? Yes 1
San Francisco, California
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Went with our kids (12, 14, 17) and while we didn't see many other kids their age, they had a blast. The facilities are beautifully scaped, seemingly endless, and wildlife abounds. From the cat-sized iguanas sunning themselves poolside, to the tejon (raccoon meets lemur) milling about our open-air lunch table, we saw something new and unexpected every day. Up to... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear merr11, Thank you for your good comments, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services, that’s why we... More 

Grand Rapids, Michigan
Contributor
14 reviews 14 reviews
12 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Last year after spring break I was determined to find a resort that had good food and that I could find shade by the pool without reserving seats at 6 AM. I am so happy to report that this resort met both needs! The pool was huge and had plenty of palapas with lots of seats – we had many... More 

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Hondo2, Thanks a lot for your nice comments about your stay in Grand Palladium Resort & Spa. We are really glad to realize that you enjoyed your holidays with your family in our resort, as our aim is to offer a family friendly environment where to be given wonderful moments with the beloved ones. We take very seriously your... More 

Connecticut
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We just returned from our 6 night stay at the Grand Palladium Riviera. My 2 daughters (10 & 8) and I traveled with my friend and her 2 sons (12 & 9). Overall the stay was very nice. The kids had a lot of fun at all the pools and the shows. The food at the buffets and in the... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear scootyp470, We feel extremely regretful that you didn’t enjoy your stay despite the effort we make to create an enchanting experience to all visitors and I hope you will reconsider to give us another opportunity to demonstrate you the authentic Palladium hospitality. To be honest we like to receive compliments but, in the other hand, I firmly believe that... More 

1 review
4 of 5 stars Reviewed 1 week ago NEW via mobile

We just returned from the grand palladium riviera. Our family of 8 had a great time. The weather was perfect. The pool at the riviera/colonial was awesome! Never too busy. The loungers were easy to get and were in great shape. Lots of shade too. The staff were very friendly and the grounds were well maintained. The food was good.... More 

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Missyh27, First and foremost, thank you very much for your excellent comments and for such a detailed explanation about your last holidays with us, and for the tips you gave to other travelers. It is a real pleasure to realize that our effort is rewarded creating nice experiences to our guests, and I will transmit your greetings to our... More 

Lethbridge, Canada
Senior Contributor
32 reviews 32 reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We just got back from this resort and I have to say overall it was great. the resort is huge four other resorts attached that you can take advantage of as well. Be advised if you have bad knees or hips this is not the place for you . The couple we were with were both on the third level... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Raiders7532, First and foremost, thank you for your comments and for taking the time to explain your experience in our resort and give some tips to further possible visitors. We feel really happy to comprehend that you enjoyed your stay with us. All the comments help us to improve our services day by day and we take them very... More 

Detroit, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

A group of 30 parents and teens originally booked our spring break trip through Grad Days to stay at the Barcelo Maya Palace. A month before departure they dropped the bomb on us and we were told we have been switched to the Grand Palladium Riviera. This not only effected us but about 450 other people from various schools in... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear V S, I am sorry to learn that your stay and experience at the Grand Palladium Riviera Resort and Spa was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

This was our first visit to Mexico and this resort. From start to finish our trip was wonderful!! Would definitely go again !!! The only thing that we thought could improve is to have more trollies in the late evening so people aren't potentionally getting hurt or hurting others when rushing to get on. Thanks you for a vacation we... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Royal Suites(11)
  • Very nice(11)
  • Junior suite(10)
  • Salt water pool(10)
  • Great time(8)
  • White Sands(7)
  • White sand(7)
  • Beach bars(7)
  • Room service(7)
  • Kid Club(6)
Questions? Get answers from hotel staff and past guests. Ask a question

2,111 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2095)
Viewed
Hotel & grounds (469)
Viewed
Room/suite (246)
Viewed
Dining (133)
Viewed
Pool/beach area (559)
Viewed
View from room (56)
Viewed
Bathroom (35)
Viewed
Family/play areas (14)
Viewed
Business center/function rooms (3)
Viewed
Other (580)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (4)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question