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Grand Palladium Riviera Resort & Spa

Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
Best prices for: 1 room 1 guest
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Ranked #14 of 21 Hotels in Akumal
A recent review
4 of 5 stars reviewed 3 days ago
JessHarrington
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1,878 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We went June 21st through the 27th and had a great time! The hotel property is very nice and gigantic! It was a lot of walking but with it being so spread out, it didn't feel crowded at all. We enjoyed the restaurants and the food was pretty good. The hibachi restaurant was my favorite but my husband enjoyed ribs... More 

Was this review helpful? Yes
Alexandria, Minnesota
5 of 5 stars Reviewed 3 days ago NEW

The staff were very helpful. I first meet Pedro who went out of his way to get us to our room because it was raining and he went far beond his job duties as a bellboy to help us out every day. Every time we were in the lobby we were greeted and asked if we needed anything. The whole... More 

Was this review helpful? Yes 1
Maple Ridge, Canada
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I had a great holiday at the Grand Palladium. I actually stayed in the White Sands but used the amenities of all 4 resorts. This gives you a choice for restaurants, pools and activities. The grounds are kept clean and you will see how hard the staff work to keep the landscaping groomed. The beach is nice, but unfortunately the... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Laxmama11, Thanks a lot for your nice review, we are happy to know that you’ve enjoyed your vacation with us and that you bring home some good memories about your stay. Our aim is to create memorable experiences to our visitors and we really appreciate the feedback from our guests, which helps us to achieve this goal. We appreciate... More 

Swansea, United Kingdom
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed for two weeks in April one of the best hotels I have stayed in already booked to go back next year in May weather was fab food fab staff fab rooms cleaned every day ground in hotel lively all staff wonderful

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Lesley T, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know the preferences of our customers. We are glad to understand that you aenjoyed your stay, and please, do not hesitate... More 

2 reviews
4 of 5 stars Reviewed 4 days ago NEW

My friends and I stayed at this resort for our girlie get a way and I highly recomend it the hotel was beautiful and the food was amazing the staff were all very nice except for the from desk they were less then diserable. They were very rude and slow I think they need some training on customer service other... More 

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Krista1287, I would like to thank you for your kind words about your stay in our hotel. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve it every day. Please excuse if any staff member did not attend appropriately, we are working because this is an... More 

Long Island, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I highly recommend this resort, my boyfriend and I stayed for a week In April. We upgraded to a junior suite which was beautiful spacious clean and comfortable! it had a jacuzzi tub in the room along with a large stand up shower, vanity and sink area and separate toilet room, tv, closet, mini fridge, desk, huge bed, sitting area... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear JNY0283, First and foremost, I would like to thank you for your nice comments about your stay in Grand Palladium Riviera Maya. All the comments help us to improve our services day by day and we take them very seriously in order to make to our visitors holidays an enchanting experience. Please, if you decide to come back again... More 

Edmonton, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Although this was our 5th time to this resort, we still are very impressed with it every year. The professionalism and friendliest of the staff is definitely something to be admired - we have never encountered an unhappy employee and have always been treated with the upmost respect. Each year we return we are always impressed to see the changes/upgrades... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Rhonda K, Thank you for your good comments, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we offer. Our commitment is to provide the best service and attention at all times to our guests.We really appreciate your comments, especially because you know well the hotel and the... More 

home
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What can I say, this has to be the best holiday we've ever been on. Upon arrival we were greeted by the concierge who took us over to reception and got us checked in, as it was our honeymoon we were upgraded to a suite. The concierge then took us to our room and showed us where everything was. The... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear natathon, I would like to thank you for your excellent comments about your stay in our resort and especially about the service. For us is very important to know the opinion of our visitors, particularly when is not the first time in Palladium, as our goal is not only to make guests return but to make them feel more... More 

Ponchatoula, Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I visited this resort in July 2015 with my husband, 3 and 1 year old boys. Check-in was very easy, we got in about 7 PM. There was a tropical storm in the area and getting to our room was kind of messy. You have to take the train. Look at the weather before you go and definitely take an... More 

Was this review helpful? Yes 2
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear louisiana_girl1982, First and foremost, I would like to thank you for your nice comments about your stay in Grand Palladium Riviera Maya. All the comments help us to improve our services day by day and we take them very seriously in order to make to our visitors holidays an enchanting experience. Please, if you decide to come back again... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

From the time we get to Riviera Maya Hotel , bellman Pedro greeted us , and be there for us the whole stay needs, Front desk clerk who check us in , Mr Froilan awesome, Concieger Carolina as well. All bar tender, Mgrs. servers, waiter/waitress, clean room ladies..all wonderful.The gift shop at White Sand ladies, Ms zusuki, Sonia,Victoria,Connie,are awesome customer... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear GiGi S, Thank you so much for your nice comments about your last holidays with us, and especially about our staff, we really apreciate your observations. Thanks again and we look forward to welcome you again, and please do not hesitate to contact us for any further comment. Kind regards, David Calvo Quiroga Assistant Manager More 

Hotel Review Summarization

What travelers say

  • Very nice(11)
  • Salt water pool(10)
  • Junior suite(10)
  • Royal Suites(10)
  • Great time(8)
  • Beach bars(7)
  • Room service(7)
  • White sand(7)
  • White Sands(7)
  • Kid Club(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,016 photos of this hotel

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Pool/beach area (575)
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Hotel & grounds (476)
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Dining (134)
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View from room (59)
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Bathroom (37)
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Business center/function rooms (3)
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Other (616)

Expert photos: Taken by TripAdvisor travel experts

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Adults Pool (15)
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Amenities (263)
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Beach (33)
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Junior King Suite (54)
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Kids' Pool (5)
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King Suite (75)
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Los Rocas Saltwater Pool (25)
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Main Pool (50)
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Restaurants and Bars (220)
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Secret Pool (Adults Only) (14)
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The Hotel (77)

Management photos: Courtesy of the property manager

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Hotel & grounds (7)
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Room/suite (4)
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Dining (2)
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Pool/beach area (2)
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Other (1)
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