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All 20 Akumal hotels

Grand Palladium Riviera Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
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Ranked #14 of 20 Hotels in Akumal
A recent review
5 of 5 stars reviewed yesterday
Scott M Langley, British Columbia, Canada
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1,562 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Langley, British Columbia, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed in riviera room #6509 from 12/8 - 12/15 with my family and girlfriend. I am 22 y/o male. I'm writing this review for people who have already committed to coming to the resort and are looking for information on random things as this is exactly what I was looking for when I was looking at reviews. NONE OF THE... More 

Was this review helpful? Yes 1
Alberta
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Grand Palladium Riviera This was our 11th stay at the Grand Palladium complex in the Mayan Riviera. We return to this hotel every year. Although our vacations here have changed over the years, one thing remains the same. We love it here. We booked this trip well in advance with Westjet Vacations. We use Westjet as our preferred carrier for... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear BlueSkiesnSand, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits. Thanks again and please let us know if there is anything further we can do and feel free... More 

Arlington Heights, Illinois
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 7 days in Colonial resort,(11/20-11/27). We have 2 boys 8 & 5 years old, we loved this resort, , nice kids pool with different slides , if you have kids your kids will love this place, yes it is big , just look at the map before you go and ask for the building that you want to... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear sargonlazar, Thank you for taking time to share with us your comments. I respect your point of view but with the information in the moment, we could have tried to help you with anything. I will take note about your comments and I will share it with the rest of the team. Don't hesitate to contact with us if... More 

Regina, Canada
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my 5th time staying at a Palladium, 3rd time at this one in Mexico, and 1st time staying in the Riviera part of this resort. Be prepared to walk. One of my favourite parts of this resort is that it is so big and there is a lot to see, however it does begin to take a toll.... More 

Was this review helpful? Yes 7
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear DannyCelis, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More 

St. Catharines, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent one night attending a wedding at the Grand Palladium Riviera. The resort is very nice, and my room (a junior suite) was gigantic and elegant. There are wonderful big pools, lovely paths around the resort, a lovely salt-water pool, and lovely flowering bushes everywhere, This is the good news. The challenges that I ran into was the outrageous... More 

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DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Brian664, I would like to thank you for your review and feedback about your last stay in our hotel. Thank you so much for your excellent comments about the hotel. Concerning the size of the resort we do regret that you didn´t appreciated as our aim is to make an enchanting place to all our visitors, hence we have... More 

Calgary, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This resort is huge, and takes along time to get around. We were put in Block 68 of rivera side, which was a huge walk just to get to the one pool/buffet let alone the kids area. I felt like we needed to pack our stuff for the day which is not nice at an all inclusive as you want... More 

Was this review helpful? Yes 2
Toronto, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having never experienced an all-inclusive before I wasn't sure what to expect but found this property a pleasant surprise. The staff were most accommodating, the rooms clean and spacious and the facilities extension and interesting. From the numerous choice of a la carte restaurants, the many pools (adult and child friendly), the daily activities and night time shows and music,... More 

Was this review helpful? Yes 2
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear bunny19561939, Thank you for taking the time to leave your review. We are more than happy to know you have had a pleasant surprise and a fantastic vacation with us! Thank you very much for your good comments about he rooms, the facilities, our a la carte restaurants, the good quality of our food.. You can feel assured that... More 

Sherwood Park, Alberta, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Always a great choice when in the Mayan!! Large resort, great shows nightly, live music nightly in the lounge. This resort never disappoints. Very friendly staff and most of all the staff are always busy keeping the property up to date. Food options are great!

Was this review helpful? Yes 2
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Annette M, First of all, we would like to thank you for taking the time to let us know your comments from your last stay at the Grand Palladium Riviera Maya. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us. We are elated that you have had such a fantastic... More 

Mississauga, Canada
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Although this resort is extremely large, and very large (made up of 4 "resorts" in total + the royale suites) I was not impressed. I have been to the Cancun-Mayan Riviera area 4 times before this trip all within the past 5 months and I have got to say this resort was actually very disappointing. I understand that being such... More 

Was this review helpful? Yes 4
Alex M, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear alexandrapalumbo85, First and foremost, thank you for your comment, for us is very sad to realize that one of our guests leave the hotel with a bad taste due the effort and passion we deposit in our work, therefore I would like to apologize for your experience in your last vacations. While the staff at Palladium does their best... More 

Barrie, Canada
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This was our first family vacation. The grounds were stunning, lots of wildlife roaming around. We were invited to watch them release sea turtles, which was a once in a lifetime opportunity for us, it was magical. There were flamingos, crocodiles, Coates, Mexican rabbits, iguanas and many fish to amuse the kids. The splash pad and water slides were great.... More 

Was this review helpful? Yes 5
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Hayley M, Thank you very much for your good comments about our resort and for taking the time to explain your experience with us. It’s a pleasure to realize that you had a great time with your family here, as our aim is to provide memorable vacations to our guests. We really appreciate your possitive comments about the grounds,... More 

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Hotel Summarization (Beta)

What travelers say

  • Royal Suites(17)
  • White Sands(13)
  • Very nice(11)
  • Salt water pool(11)
  • Junior suite(11)
  • Great time(10)
  • Room service(9)
  • Kid Club(9)
  • Golf cart(8)
  • Beach bars(8)

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
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Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#8 Luxury Hotel in Akumal
#10 Top resorts Hotel in Akumal
#11 Romantic Hotel in Akumal
#13 Family Hotel in Akumal

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