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Grand Palladium Riviera Resort & Spa

4.0 of 5
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Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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1 room 1 adult
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Grand Palladium Riviera Resort & Spa
Grand Palladium Riviera Resort & Spa
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2,243 Reviews from our TripAdvisor Community

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Ontario
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed yesterday NEW

Sorry this review is a bit late. We visited the Riviera Nov 14 – 21. It was a girls trip. Our 3rd trip to the Palladium. Stayed at the White Sands and the Colonial on our previous visits. Once again we had a great time. The food was terrific again (maybe even better than our previous trips). We Love the... More 

Helpful?
Thank CA64
Invergordon
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a lovely stay here. From start to finish it was perfect. We liked that it was eco friendly, plenty of places to walk around in the resort, the choice of pools and restaurants, although we did mostly just eat in the same restaurant most days. There are iguanas all around the resort, and little four legged creatures wandering... More 

Helpful?
2 Thank scottishgirl24
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear guest, Thank you for your recent review, as well as your compliments. We strive to make every guests vacation one that they will remember as their best vacation ever, and all comments help us to know which are our guest’s expectations. I'll be sure to pass along your compliments to our staff. We're thrilled you enjoyed your stay and... More 

Ottawa, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

3 of us, booked for one week in November 2015. POOLS: Adults only pool (small pool) on Riviera side was under construction, disappointing as it is one of the best adults only pools. We went to Secrets pool (colonial), much harder to find loungers but very nice, very quiet and a great bartender. Newer loungers on Colonial side, but lots... More 

Helpful?
1 Thank Cathie F
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Cathie F, Thank you for your good comments, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we offer. Our commitment is to provide the best service and attention at all times to our guests. Thanks again and please do not hesitate to contact us for your next... More 

Maryland
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was the first time my daughter did an all inclusive. She absolutely loved it. Although the other resorts probably had more to do than this one, she enjoyed all of the pool activities. She played darts, learned the salsa, played water polo and some football throwing thing, and just loved it. She was very happy with the buffet and... More 

Helpful?
1 Thank DBrossart
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear DBrossart, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and is really pleasant to realize that our effort has been successful and you and your daughter enjoyed the facilities. We are glad to understand that you enjoyed your stay, and... More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

Hola! Arrived at this resort on January 21. This is our 5th vacation to Mexico and this is one of our favourite resorts. Check-in was a breeze. We were a group of three couples and tried emailing weeks prior to our arrival and requesting one building but unfortunately we ended up in three different buildings. Was informed that we should... More 

Helpful?
1 Thank wesdjkj
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Guest Thank you very much for sharing your comments on your recent visit to our Grand Palladium Riviera Maya, know about their experience is very important for us because it helps us appreciate our work and continue doing our best to manage your expectations. Our resort is huge and we have a wide range of services and facilities to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This resort is GREAT! We had such a good time last year that we came back again this year. The People of Palladium entertainers really stand out as they not only entertain in 2 nightly shows but also interact with guests and lead activities at the pools during the daytime. We were especially impressed with Luis Canales, the supervisor, and... More 

Helpful?
1 Thank david p
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear David P. I would like to thank you for your comments about your stay in Grand Palladium Riviera Maya and especially about our staff, our commitment is to provide the best service and attention at all times to our guests. We know this was your second visit and this time with more friends, its so nice hear that you... More 

Philipsburg, Montana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Grounds: The grounds at the palladium where very well kept, but bring your walking shoes! The resort is huge and it is hard to find your way around. The beach is very pretty and large enough so that you are able to find a nice spot, not on top of other guests. The beach is a little rocky, bring your... More 

Helpful?
2 Thank drego2016
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear traveller, First of all, thank you for choosing the Grand Palladium Riviera Resort & Spa, as well as for your time to let us know about your stay. On one hand, we are glad to read you appreciated the cleanness of your room, but, on the other hand, we regret some points about you may had during your vacation.... More 

Warrenton, Missouri
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed there 1/15/16 - 1/22/16. We had a fabulous time! We had never stayed in an all inclusive before and were absolutely thrilled and pleased. Our villa was in the far end, very quiet and we stayed in a Jr Suite. We had a huge bed, Jacuzzi tub in the middle of the room, separate WC... More 

Helpful?
2 Thank TLBeard
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear TLBeard Thank you for your kind words about our resort and staff, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. We are delighted to know that you have enjoyed our services and facilities which are immense, we have different... More 

Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed 1 week ago

We just came home from a 3 week trip to the Palladium. This was our 13th time at to the Palladium The staff at the front desk are the best in the world. 4 persons stand out above all Patty, Nancy, Lizzet and Arely are amazing. They treated my partner and I like family and friends. Our trip was so... More 

Helpful?
Thank Ron S
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Ron S, Thank a lot for taking the time to share again your experience at the hotel, we're soo glad that you feel like at home . We are glad that you have had an enjoyable staying with us and I will transmit your comments to our staff. Comments like yours motivate us constantly to do our best to... More 

Regina, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful week at the Grand Palladium Resort and Spa. The resort itself is quite large and had many different activities, shows, restaurants, and beautiful spots to enjoy the sun and water. If you like variety, activity and walking, this is the place for you. Our villa (65) was nice and quiet and very close to the sea... More 

Helpful?
2 Thank AllyGatt
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear AllyGatt, thank you very much for having chosen our resort and for sharing you vacation experience on TripAdvisor. We are very grateful for all your excellent comments regarding our facilities, services and staff. Your recognitions and expositions will y help to future travelers to make an accurate choice at the moment they are planning their future vacation. In addition,... More 

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