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Grand Palladium Riviera Resort & Spa

Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
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Ranked #14 of 21 Hotels in Akumal
A recent review
4 of 5 stars reviewed yesterday
holidayaholix Dallas
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1,943 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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All months
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

Party of 16 traveling together on a family vacation for our parents 50th anniversary. We started out our trip getting there and waiting more than 1/2 hour before being helped. Then were told our rooms were not ready. Went to eat return to lobby got room keys but we're all the wrong rooms. After arguing with them for more than... More 

Was this review helpful? Yes 1
Dallas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have just returned from a 6 night stay at the Grand Palladium Riviera Maya. We were and extended family of 8, ages 4 months to 78 years. We were pleasantly surprised for 3 of our 4 rooms were upgraded to the Royal suites free of charge. We had stayed at this resort 8 years ago at the Colonial and... More 

Was this review helpful? Yes 1
Level Contributor
106 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was our second trip to this resort. We went when it first opened and the place was fantastic. Since that initial visit the facility has doubled in size and is way too big and difficult to navigate. The Good: - Friendly staff, great food (especially for an all inclusive), comfortable rooms, lots of wildlife. The Bad: - Way too... More 

Was this review helpful? Yes 2
Denver, Colorado
1 review
5 of 5 stars Reviewed 3 days ago NEW

What is it about this resort that keeps us returning year after year? First and foremost, it is the people who work at the Palladium. We are always made to feel welcome. There is genuine sincerity from all of the workers to provide you with the best vacation experience possible. They are happy to help you when needed and all... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear CatYogaMama It is indeed a pleasure to hear your comments and trust in Gran Palladium Riviera Maya, is not only your house and your friends is really nice instead listen the details of your visit and share it with all our future customers. As always it is a pleasure to have you with us again. Thank you for your... More 

NJ
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our family of four stayed for eight nights in July. We arranged private transportation with USA Transfers, which I recommend. Our check-in was quick and very smooth. One tram brought us to our building, while another brought our luggage a few minutes later. Our room in Riviera building 60 had two beds, plus the sofa bed, which was perfect since... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear RebeccaMinNJ, We really appreciate all the great comments that you made about our Resort and especially about our staff. We are working everyday to improve our facilities and the quality of service that we provide to our clients. We strive to make every guests vacation one that they will remember as their best vacation ever. Our goal is not... More 

NEW YORK
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I've gone back to the Grand Palladium 5 times now. They must be doing something good. We've stayed at the Kantenah 2 times and the Riveria 3 times. The main complaint is that the resort had no record of us having stayed 4 times prior. Repeat vacationers usually get Red wrist bands instead of the Purple. The Red signifies that... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear JEMIAROD, I would like to thank you for your nice comments about your stay, we really appreciate the feedback and particularly as frequent travelers that experience our hotel and services and enjoy it, as that is our aim, not only to make our guests return but to make them feel more comfortable each time and to notice the improvements... More 

Chicago
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

My family (wife, 3yo and 11 month old) stayed from July 11 to July 19 in a 1-bedroom suite in building 62. There were some small hiccups, but for the price we paid and this being a 3.5-4 star (not 5 star) resort, my expectations were met. I would definitely recommend this to people who have the right expectations. This... More 

Was this review helpful? Yes 8
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Chicago_Guy3344, I would like to thank you for your nice and elaborate comments about your stay in our resort. We are really glad to realize that you had a great holiday with your family, especially all the details are what they make the difference. Regarding your comments about the restaurants, we will take very seriously your observation and we... More 

Garmisch, Germany
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and 9 year old loved it. The rooms are really big, many are close to the beach and pool. Lots of variety for food, different pools, and drinks and snacks are available throughout the day. But my mom was unhappy because of the amount of walking and they had no real disabled rooms with bars and help in... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear ddingermany, We would like to thank you for your nice comments about your stay in our resort. For us is very important to know the opinion of our visitors to offer a better service every day.Just clarify that we have disabled rooms in the Colonial Hotel but to reserve them depends on the availability. Thanks again and we look... More 

Vancouver, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Absolutely beautiful resort but with a new disappointments. Bigger than I needed. You had to do A LOT of walking to anything. Or stand in line forever for a train to come get you. Pool looked amazing but just be aware you should bring your old bathing suits. Or at least ones that have no white in them because it... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear hdschmidty, First and foremost, I would like to thank you for taking the time to give us your opinion about your last holidays here in the Grand Palladium Riviera Maya. All comments, bad and good, are very important for improving our service every day, and we really appreciate the feedback about our staff, due the very effort they always... More 

DC
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

So we did research and booked Grand Palladium Kantenah back in April for 3 rooms for July 8-13. Upon arrival we were told that we were moved to Riviera. They told us it was an upgrade from standard rooms to suites with jacuzzis. I've never seen a standard room of Kantenah so we can't compare the rooms. But Riviera is... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear TinaWC, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More 

Hotel Review Summarization

What travelers say

  • Very nice(11)
  • Salt water pool(10)
  • Junior suite(10)
  • Royal Suites(10)
  • Great time(8)
  • Beach bars(7)
  • Room service(7)
  • White sand(7)
  • White Sands(7)
  • Kid Club(6)
Questions? Get answers from hotel staff and past guests. Ask a question

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Pool/beach area (601)
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Dining (135)
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Room/suite (264)
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Bathroom (39)
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Business center/function rooms (3)
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Other (624)

Expert photos: Taken by TripAdvisor travel experts

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Adults Pool (15)
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Amenities (263)
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Beach (33)
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Junior King Suite (54)
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Kids' Pool (5)
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King Suite (75)
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Los Rocas Saltwater Pool (25)
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Main Pool (50)
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Restaurants and Bars (220)
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Secret Pool (Adults Only) (14)
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The Hotel (77)

Management photos: Courtesy of the property manager

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Hotel & grounds (7)
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Room/suite (4)
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Dining (2)
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Pool/beach area (2)
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Other (1)
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