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Grand Palladium Riviera Resort & Spa

Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
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1,937 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
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Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed in Villa 5 at the Colonial which was perfectly located for the lobbies of all hotels. Our room was very comfortable. Buffet restaurants excellent and the best a la carte was Bamboo. Pools fab

Was this review helpful? Yes 1
NEW YORK
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I've gone back to the Grand Palladium 5 times now. They must be doing something good. We've stayed at the Kantenah 2 times and the Riveria 3 times. The main complaint is that the resort had no record of us having stayed 4 times prior. Repeat vacationers usually get Red wrist bands instead of the Purple. The Red signifies that... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear JEMIAROD, I would like to thank you for your nice comments about your stay, we really appreciate the feedback and particularly as frequent travelers that experience our hotel and services and enjoy it, as that is our aim, not only to make our guests return but to make them feel more comfortable each time and to notice the improvements... More 

Chicago
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

My family (wife, 3yo and 11 month old) stayed from July 11 to July 19 in a 1-bedroom suite in building 62. There were some small hiccups, but for the price we paid and this being a 3.5-4 star (not 5 star) resort, my expectations were met. I would definitely recommend this to people who have the right expectations. This... More 

Was this review helpful? Yes 8
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Chicago_Guy3344, I would like to thank you for your nice and elaborate comments about your stay in our resort. We are really glad to realize that you had a great holiday with your family, especially all the details are what they make the difference. Regarding your comments about the restaurants, we will take very seriously your observation and we... More 

Garmisch, Germany
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and 9 year old loved it. The rooms are really big, many are close to the beach and pool. Lots of variety for food, different pools, and drinks and snacks are available throughout the day. But my mom was unhappy because of the amount of walking and they had no real disabled rooms with bars and help in... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear ddingermany, We would like to thank you for your nice comments about your stay in our resort. For us is very important to know the opinion of our visitors to offer a better service every day.Just clarify that we have disabled rooms in the Colonial Hotel but to reserve them depends on the availability. Thanks again and we look... More 

Vancouver, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Absolutely beautiful resort but with a new disappointments. Bigger than I needed. You had to do A LOT of walking to anything. Or stand in line forever for a train to come get you. Pool looked amazing but just be aware you should bring your old bathing suits. Or at least ones that have no white in them because it... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear hdschmidty, First and foremost, I would like to thank you for taking the time to give us your opinion about your last holidays here in the Grand Palladium Riviera Maya. All comments, bad and good, are very important for improving our service every day, and we really appreciate the feedback about our staff, due the very effort they always... More 

DC
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

So we did research and booked Grand Palladium Kantenah back in April for 3 rooms for July 8-13. Upon arrival we were told that we were moved to Riviera. They told us it was an upgrade from standard rooms to suites with jacuzzis. I've never seen a standard room of Kantenah so we can't compare the rooms. But Riviera is... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear TinaWC, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More 

Bradford, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

fantastic holiday great hotel great food great rooms, would refinatly stay here again, the spa is lovley so relaxing we had a massage facilitys are brilliant, all the animals around the hotel are great.

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear 894fudge22, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations. We strive to make every guests vacation one that they will remember as their best vacation ever. Thanks again and... More 

Cleveland, Ohio
Level Contributor
104 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
4 of 5 stars Reviewed 1 week ago

Warning! long review! I hope that management will take note of the housekeeping issue and the issue with the bellman! Also to please note that Deigo Rolando at White Sands pool is an amazing employee and Nahum Pinto for all the help with our reservation and the quick and friendly follow up when we thought we left something! DISCLOSURE: There... More 

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear jamey_mj, We really appreciate all the great comments and all the details that you made about our Resort and especially about our staff. We are working everyday to improve our facilities and the quality of service that we provide to our clients. We strive to make every guests vacation one that they will remember as their best vacation ever.... More 

common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

There were times during our stay I would have rated this resort a 1. There are times maybe almost a 4. So here it is. Good and bad. A little background about us. We are a family of 4 with 2 teenage daughters. This was our first experience with an all-inclusive resort. We were hoping for a beautiful clear blue... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Amy V, I would like to thank you for your comments and feedback. For us is extremely important the opinion of our guests, in particular when knowing about the hotel, in order to enhance our offer and to exceed the expectations of our guests. Concerning the service and the situation mentioned, I feel really sorry about the impression so... More 

yoshi00
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 stars Reviewed 1 week ago

This is our 10th all inclusive and 4th time to Mexico. We have stayed at small, medium sized and mega resorts across the Carribean. I really had very high hopes for this resort and wanted to take advantage of all the amenities. In the end this resort’s size and subsequent issues that resulted from the layout impacted our enjoyment of... More 

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear yoshi00, We feel extremely regretful that you didn’t enjoy your stay despite the effort we make to create an enchanting experience to all visitors and I hope you will reconsider to give us another opportunity to demonstrate you the authentic Palladium hospitality. To be honest we like to receive compliments but, in the other hand, I firmly believe that... More 

Hotel Review Summarization

What travelers say

  • Very nice(11)
  • Salt water pool(10)
  • Junior suite(10)
  • Royal Suites(10)
  • Great time(8)
  • Beach bars(7)
  • Room service(7)
  • White sand(7)
  • White Sands(7)
  • Kid Club(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,066 photos of this hotel

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Pool/beach area (593)
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Family/play areas (20)
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Room/suite (260)
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Dining (134)
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View from room (59)
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Bathroom (37)
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Business center/function rooms (3)
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Other (622)

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Adults Pool (15)
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Amenities (263)
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Beach (33)
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Junior King Suite (54)
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Kids' Pool (5)
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King Suite (75)
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Los Rocas Saltwater Pool (25)
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Main Pool (50)
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Restaurants and Bars (220)
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Secret Pool (Adults Only) (14)
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The Hotel (77)

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Hotel & grounds (7)
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Room/suite (4)
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Dining (2)
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Pool/beach area (2)
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Other (1)
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