Grand Palladium Riviera Resort & Spa (Riviera Maya/Akumal, Mexico) - Resort (All-Inclusive) Reviews

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico

Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal

Amenities:

Fitness Center Kids Activities Restaurant Shuttle Bus service Suites Swimming Pool

Hotel Style:

#3 Romantic Hotels in Akumal

#4 Luxury Hotels in Akumal

#8 Top resorts Hotels in Akumal

#14 Family Hotels in Akumal

Price Range: $$$

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more less

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Also Known As:: Grand Palladium Riviera Resort And Spa; Grand Palladium Riviera Hotel Akumal; Grand Palladium Riviera Hotel; Grand Palladium Riviera; Grand Palladium Riviera Resort; Grand Palladium Riviera Maya; Hotel Grand Palladium Riviera; Grand Palladium Riveria; Gran Palladium Riviera; Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico

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1,044 reviews from our community

See which rooms travelers prefer - 136 traveler tips

Jane B

Portishead, England, United Kingdom

2 reviews

Reviews in 2 cities

2 helpful votes

“Great Location”

Reviewed May 17, 2013 NEW

Have just returned from a 2 week holiday at this resort and could not fault it. We went last year with our 2 daughters and a couple of freinds and liked it so much we decided to go back on our own (my husband and i) just to make sure. It was even better than the first time. We have... More

Was this review helpful? Yes 3

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Dear Jane B, Thank you for your review, it is nice to see that we exceeded your expectations. We will wait for your next visit. Regards, Antonio Parrado Rodríguez Director Residente / Resident Manager Grand Palladium White Sand Resort & Spa Grand Palladium Riviera Resort & Spa The Royal Suites Yucatán More

GalvestonWorker

Galveston, Texas

Reviewer

4 reviews

Reviews in 4 cities

6 helpful votes

“Great hotel with minor downfalls”

Reviewed May 9, 2013

We stayed 7 nights and are just heading home today. All in all it was a wonderful vacation. There were a few minor glitches that need to be addressed by management and I will highlight those first. 1) Check in was NOT smooth and it was actually the most stressful part of our trip. There was no welcome cocktail, our... More

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Was this review helpful? Yes 6

Dear Galvestonworker, Thank you for your feedback, you can be sure it will help to improve our services. I take note of some of the points you mentioned. It will be nice if you visit us soon, thank you for recommending us. Regards, Antonio Parrado Rodríguez Director Residente / Resident Manager Grand Palladium White Sand Resort & Spa Grand Palladium... More

adventureKitchener

kitchener

3 reviews

3 hotel reviews

Reviews in 3 cities

8 helpful votes

“Amazing Trip”

Reviewed May 8, 2013

We stayed here with a group of 15 people ranging from 2-60. This resort is very large and since you can go to any of the Palladium resorts it's amazing. The food was fantastic we ate at almost all the restaurants lots of variety to choose from. There was never a moment when you were searching for food they have... More

Was this review helpful? Yes 2

Dear adventurekitchener, Thank you for your review, it will be fantastic to see you soon back here. Regards, Antonio Parrado Rodríguez Director Residente / Resident Manager Grand Palladium White Sand Resort & Spa Grand Palladium Riviera Resort & Spa The Royal Suites Yucatán More

nicole_evelyn

Montreal, Canada

“Huge property - Mostly awesome ;)”

Reviewed May 1, 2013

I travelled with my boyfriend and our 2 kids (5 yrs old and 10 months) and my parents. *Weather* was perfect the whole week! Just a few clouds in the sky to give your skin a break from all the tanning ;). We arrived on a monday afternoon and check in was totally smooth, i'd suggest NOT arriving on a... More

Dear nicole_evelyn, Thank you for your review, I'm happy to see that your family enjoyed their vacation. I just would like to clarify one thing, we have new pillows in our rooms, if you feel they are not confortable you can ask Front Desk in order to get extra pillows or change them. It is very important to mention that... More

Shenazkarim

Coquitlam, Canada

“Would not come back poor service”

Just returned from our vacation. We were in Mexico with a group of friends. This was a first all inclusive vacation for me. I was extremely disappointed with the service we received at the grand palladium riviera. Check in was ok, but when we arrived in our room it was not clean. The rooms needed to be updated, it definitely... More

Was this review helpful? Yes 5

Dear Shenezkarim, Thank you for your review, I have take note of your comments and you can be sure they will help us in the future. Regards, Antonio Parrado Rodríguez Director Residente / Resident Manager Grand Palladium White Sand Resort & Spa Grand Palladium Riviera Resort & Spa The Royal Suites Yucatán More

FDCPinto

Matosinhos, Portugal

Contributor

17 reviews

6 hotel reviews

Reviews in 11 cities

28 helpful votes

“Start bad ended good”

Reviewed April 30, 2013

The trip started badly upon arrival. Had not yet arrived at the hotel and we had already had been switched from the Grand Palladium Colonial to Grand Palladium Riviera. Although the new room was a junior suite (they upgraded us) that was a major problem because we knew that Riviera rooms were really far from the beach. The next day... More

Was this review helpful? Yes 1

Dear FDCPinto, Thank you for your review, I'm happy that you had a good stay at the end and you would come back. Regards, Antonio Parrado Rodríguez Director Residente / Resident Manager Grand Palladium White Sand Resort & Spa Grand Palladium Riviera Resort & Spa The Royal Suites Yucatán More

dar485

Canada

33 helpful votes

“Amazing Resort”

Reviewed April 28, 2013

Stayed at the Palladium from April 15-22/13. This was my first visit to Mexico, but hopefully not my last. The resort is absolutely amazing, and probably the best all round that I've ever stayed at. Check In: Quick and efficient, drink in hand and transported to room within minutes. Rooms: Spotless !! The rooms are spacious and well stocked. Fridge... More

Dear Dar485, In the name of our staff I would like to thank you for your good comments about our Hotel and Staff. It will be a pleasure to have you back soon. Regards, Antonio Parrado Rodríguez Director Residente / Resident Manager Grand Palladium White Sand Resort & Spa Grand Palladium Riviera Resort & Spa The Royal Suites Yucatán More

Kim T

Kelowna, Canada

1 review

1 helpful vote

“Another Great Holiday at The Palladium”

Reviewed April 27, 2013

Just got back from Palladium one week ago. Our family enjoyed our holiday so much I thought I would write a review, which I have not ever done before. I would highly recommend this resort. First off they upgraded our standard room on the Kanteneh side to a junior suite free of charge.We were travelling with our 2 daughters age... More

Dear Kim T, Thank you for your review, it is nice to know that you enjoyed your stay in the Riviera section. We will be waiting for your next visit in 2014. Regards, Antonio Parrado Rodríguez Director Residente / Resident Manager Grand Palladium White Sand Resort & Spa Grand Palladium Riviera Resort & Spa The Royal Suites Yucatán More

K4ren66

Calgary, Canada

“Would not come back - not recommended for the solo traveller”

Bought an all inclusive package. Arrival and check-in were handled smoothly. Bellman took me to my room right away. Relatively easy to find breakfast the next morning. This place is huge! Beds are hard as a rock. I needed two massages during my stay to work the kinks out from the crappy pillow. Want a nice pillow? $3 a night.... More

Dear K4ren66, I'm sorry you didn't enjoy your vacation in our Resort. I will pass all your comments to our Acommodation and F&B Managers so they will be very useful to improve our services. Regards, Antonio Parrado Rodríguez Director Residente / Resident Manager Grand Palladium White Sand Resort & Spa Grand Palladium Riviera Resort & Spa The Royal Suites Yucatán More

Blaupunkt74

Nottingham, United Kingdom

Senior Contributor

21 reviews

8 hotel reviews

Reviews in 12 cities

37 helpful votes

“Excellent Holiday”

This was our first trip to Mexico and overall we had an excellent holiday we travelled from the 12 of Apr to the 26th of Apr and travelled with First Choice From the UK, it was also our honeymoon, i do have a couple of minor moans that i will get out of the way first. 1. Coffee, for us... More

Dear Blaupunkt74, Thank you for your review, I'm happy you loved your vacation with us. I'm sorry for the issue with the towels, I will check it with our housekeeping department. See you next year, Antonio Parrado Rodríguez Director Residente / Resident Manager Grand Palladium White Sand Resort & Spa Grand Palladium Riviera Resort & Spa The Royal Suites Yucatán More

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Grand Palladium Riviera Resort & Spa Resort (All-Inclusive), Riviera Maya/Akumal, Mexico

Grand Palladium Riviera Resort & Spa

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