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Grand Palladium Riviera Resort & Spa

Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
Best prices for: 1 room 1 guest
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Ranked #13 of 21 Hotels in Akumal
A recent review
4 of 5 stars reviewed yesterday
Cindy H Mt. Uniacke
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1,810 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mt. Uniacke
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Property is big as stated in other reviews but we had no trouble getting around to other lobbies or our room. We had a great week with friends. Thanks to Diego at the pool bar for his great service. Always a smile on his face. Food was yummy, the bbq salmon at the steak house is the best I have... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Family trip was amazing! Enjoyable the best drinks and food for an all inclusive resort! Just the best! Great and best fun staff! The restaurants are excellent in service and charity! This hotel change my mind of what I want and need for vacations! Love Grand Palladium group!!

Was this review helpful? Yes 2
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The hotel is good in general, what makes it very bad is its staff!! They are all very rude and not helpfull at all. I had to wait 2 hours for the check in, and walk around 2 different lobbies because they didn't know whick room was mine! The food is average, and the bar tender asked me for tips... More 

Was this review helpful? Yes 6
Alex M, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Natalia E, We are really sorry that your stay with us was a disappointed experience. About the comments that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guests’ expectations.... More 

PA
Contributor
16 reviews 16 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This resort has 4 hotels in one resort. Stayed at the Colonial side 1st time there, we all got upgraded to the Riviera side of the resort which we all liked better...We were closed to the adult pool and not to many kids...Arely Reza the manager was super to me and my group, she got most of us in the... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I will start with Cancun airport omg its busy after you get your luggage you have to get in line to have your bags rescanned then when you hand in a customs form you have to press a button and hope it goes green because then your ok to go, but if it goes red your whole party is going... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Denise H, Thank you for your valuable feedback regarding your recent visit to our resort . Your remarks are very much appreciated and we can assure you that we take your comments very seriously as they help us to improve our services and our facilities every day,. Thanks again and please, if you decide to visit us in the... More 

Rochester, Minnesota
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our second visit to the Grand Palladium in the Riviera Maya area. We visited this area and resort exactly the same time as last year. The dates of our visit this year was May 2nd- May 9th. Last year we stayed in the colonial section of the resort which is the central area to most things and we... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear jill B, Thank you very much for your nice comments about your last vacation in our hotel. We are glad to realize that you enjoyed your stay. To be sincere we like to receive compliments but, in the other hand, we strongly think that any criticism or suggestion helps us to improve day by day, so we have to... More 

Saint John, Canada
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just spent May 2nd - 9th at this resort with Enzo_Lorenzo_1, and two others. Everything he mentioned in his review was just as I would explain it. Viridiana checked us in and was an absolute pleasure to deal with. We instantly felt welcome!! This resort has a staff that works extremely hard. I have worked in the hospitality industry... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Loretta L, Thank you for your good comments and feedback, and also for taking the time to explain the services and tips for other possible guests. We are glad to realize that our dedication has positive results as our aim is to make happy customers that have memorable vacations. I will pass the appreciation to our staff, as they... More 

North Vancouver, Canada
Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The resort was lovely, the beach was beautiful, the rooms were nice but our reception was not at all welcoming. We had booked 4 rooms: a king, two doubles on the main floor and one on the second floor. The couple who requested a king were given a double, the two people who barely knew each other were given a... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear GLizabeth, First of all, we would like to thank you for your feedback, as we gladly accept any comments, so we can do our best to make sure that every guest has a great experience here. We can assure you that we will take very seriously your comments about the staff of the reception in order to enhance our... More 

Quispamsis, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

How people can say anything but positive things about this resort baffles me. Check in with Viridiana was a breeze. She seemed to be very happy and made us feel very welcome. We stayed at the Grand Palladium Riviera from May 2nd - 9th in building 61. We had end unit suites which were huge, clean, fresh with mini fridges... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Enzo_Lorenzo_1, Thanks a lot for your excellent comments about your last vacations with us and for such a delightful description of your experience at the Grand Palladium Riviera . For us is really significant the feedback from our guests and is heartwarming to realize that our dedication is in the right path. Thank you again and please, if there... More 

Creighton, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent a week at the Grand Palladium Riviera the week beginning March 30th, 2015 booked through WestJet Vacations. This was our 5th trip as a family to the Mayan Riviera. We were originally booked to stay at the Grand Sirenis Riviera Maya but were moved 2 weeks prior to our departure, due to Grand Sirenis overbooking. We had booked... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear sphillips7, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you and your family enjoyed... More 

Hotel Review Summarization

What travelers say

  • Very nice(11)
  • Salt water pool(10)
  • Junior suite(10)
  • Royal Suites(10)
  • Great time(8)
  • Beach bars(7)
  • Room service(7)
  • White sand(7)
  • White Sands(7)
  • Kid Club(6)
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Bathroom (37)
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Dining (134)
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Adults Pool (15)
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Beach (33)
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Junior King Suite (54)
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Kids' Pool (5)
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King Suite (75)
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Los Rocas Saltwater Pool (25)
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Main Pool (50)
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Restaurants and Bars (220)
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Secret Pool (Adults Only) (14)
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The Hotel (77)

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Pool/beach area (2)
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Other (1)
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Amenities