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All 20 Akumal hotels

Grand Palladium Riviera Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
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Ranked #15 of 20 Hotels in Akumal
A recent review
5 of 5 stars reviewed 3 days ago
Tiff21any
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1,498 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great groupon! Sexy Luis(cutie pie dj), dancing Luis(very handsome), Melissa (dancing machine), Fabian (trivia dude), Barbie (camera chica), onesky (the body) all brought an extra dose of energy to my birthday celebration that I will never forget. Plenty of food choices, parties, pools, and activities to choose from...quiet rooms, and scenic beaches. Tip the train drivers for speedy service lol.

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Tiff21any, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

lanarkshire
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited this resort, which encompasses the Kantenah, Colonial, Riviera and White Sand sections for a holiday to celebrate our 40th wedding anniversary. All we can say is WOW! Fantastic room, great pools, fabulous buffet and a la carte restaurants. We mainly used the a la cartes in the evening and would highly recommend Bamboo (chinese), Portafino (italian) and La... More

Was this review helpful? Yes 7
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear marwel55, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

Gibbons, Alberta
Contributor
12 reviews 12 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived at the resort from the airport via a smooth and chilly Canada Transfers private shuttle on September 27 – definitely the way to go, cold bevvies pre-ordered and all!! Check in was relatively easy with a minor little detail. I had emailed several days before requesting a main floor room in building 61 (our favourite from a previous... More

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear nsstampqueen, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits. Thanks again and please let us know if there is anything further we can do and feel free... More

Centennial, Colorado, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We LOVED our time at the resort! will be back! The only cons were, the pillows were terrible! however, the customer service, and the cleanliness of the place cannot be beat! the rooms were pretty quiet at night, but come morning, you could hear the noise of the staff cleaning and prepping for the next day. Not too terrible though.... More

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Ashley H, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

We just got back today from a wedding here. The food was average. Five people out of the group got sick. Three people had broken AC... The cable didn't work all 4 days, so there was no tv on the rainy day or at night, and DO NOT lose your towel keys! You will owe 20 bucks a towel and... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear FeelinThelen, Thank you for your comments about your stay in our resort, particularly about the staff, and thank you also for taking the time to explain your experience in your last holidays in Gran Palladium Riviera . All comments, bad and good, are very important to us for constantly improving the quality of our service, and I am very... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I vacationed at this resort about 2 weeks ago to celebrate my 30th birthday with friends. The resort is AMAZING!! Resort: Beautiful--Riviera was a very convient location for us--5 min walk to the beach and pool. **Be sure to bring plenty of sun block and OFF (bug spray) for the mosquitos--I couldn't go outside without getting eaten up by mosquitos... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Kerrie M, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

Surrey, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

After reading my son's (Hayden R.) review I will say a few things here but refer you to his review b/c he said it all and so much better than I could! This resort is outstanding, so pleasing to the eye upon arrival! Staff was very helpful and friendly always (we stayed for 2 weeks so they kind of became... More

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Wendy R, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected. Thanks again and please let us know if there is anything further we can do and feel free to contact us for your next visit to grant... More

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family consisted of two adults with three children under the age of three. The reason why we chose this resort is due to the fact that they had a kids club and babies club. Although we did not take advantage of these clubs when we arrived at the resort, they did have an amazing kids pool and water slide... More

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Melissa S, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you and your family... More

Surrey, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was the first time in a while that my family vacationed together. I am only settling for all-inclusive vacations after this one. Service: Wonderful staff. Our rooms were cleaned and the fridge was restocked when we required it. Clothes were washed and returned the next day. The transit service around the resort is convenient and efficient. Food: All of... More

Was this review helpful? Yes 7
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Hayden R, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected. Thanks again and please let us know if there is anything further we can do and feel free to contact us for your next visit to grant... More

Sacramento, California, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I just got back Saturday evening from a week long stay at Grand Palladium. I actually originally booked with the Kantaneh resort but I had emailed them a week prior and sent in a room request for a specific villa and floor but was surprised to receive an upgrade to the Riviera resort instead. I was worried at first that... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Jennifer F, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you enjoyed your stay,... More

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Hotel Summarization (Beta)

What travelers say

  • Royal Suites(17)
  • White Sands(13)
  • Very nice(11)
  • Junior suite(11)
  • Salt water pool(11)
  • Great time(10)
  • Room service(9)
  • Kid Club(9)
  • Golf cart(8)
  • Beach bars(8)

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
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Also Known As:
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico

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