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All 20 Akumal hotels

Grand Palladium Riviera Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
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Ranked #13 of 20 Hotels in Akumal
A recent review
4 of 5 stars reviewed 2 days ago
Vamos2015 Toronto, Canada
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1,611 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We stayed on the Riviera side and found the staff to be very friendly, helpful and professional. The rest of our family was at the Kantenah side. That was much busier and the restaurant staff seemed overwhelmed at peak times. Wd like to put out an especial thank you to Perla at customer services. After our trip to Xcaret I... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Vamos2015, I would like to give you thank you for your time and your comments. I will share this with the rest of the team. I respect your point of view, in fact we are already working in some of the observations you made. If we can help you with anything in the future, don't hesitate to contact with... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Me and my girlfriend went new year's day not expecting what an amazing resort we were about to arrive at. Stunning was the first thing that came to mind wildlife everywhere beautiful clear water Fish everything you could imagine. As we found our routes we discovered how large the resort was immense. We also found the bars by far the... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear binzoooooo, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected. Thanks again and please let us know if there is anything further we can do and feel free to contact us for your next visit to grant you... More 

Bellevue, Washington
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have mixed feelings about Grand Palladium. On one hand, it has beautiful territory, nice beach and pools, spacious rooms. On the other hand, few issues, mostly with customer service, room and food, made our vacation less enjoyable. In summary: Pros: Beautiful territory with lush plants and lots of animals, spacious rooms with Jacuzzi, salt water pool, a-la-carte restaurants (especially... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Curious_cats_IO, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More 

Thompson
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Well if you like big resorts, this ones for you. There's lots to do and see, the pools are spread out so its like going to a different resort when you go to a different pool. The ocean salt water pool is awesome, it's usually quite and you can snorkel in it as many different fish that get trapped in... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Sidguerra, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More 

2 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

First time on the riviera side was great. Second time on the Kantanah wasn't great. Room service was not good - water bottles barely got refilled and when they did they only gave 2 bottles for 3 people. One of our rooms had an ant problem so they had to switch and the new room had cockroaches in it. We... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear TravellingDivaa, I am sorry to hear that your stay and experience at the Gran Palladium Riviera Resort and SPA was a disappointing one. About the issues that you said in your trip report. However we would like to express to you, that in Palladium we are trying to be professional and improve our facility services and of course quality... More 

Davenport, Florida
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

firstly I must say the hotel staff, food and cleanliness are without question excellent, my problem lies with the clientele, lots of really nice people in the main but groups of young men getting trashed with tequila is quite off putting, and we had a few nights sleep disturbed around 2 am by shouting groups. I am no prude but... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear robert s, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what... More 

Halifax, Canada
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I upgraded to a junior suite, we had a corner room with two balconies and loved our room. We loved that we were able to use the spa and hang out in the pool, enjoy delicious juices and use the hydro massagers for free, although I saw online spa use is $10 a day or so extra?... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear DeliaMac M, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at grand palladium riviera jan9-16. Our family of 5 includes 3 kids aged 7, 5 and 2.5. We had a great time and would recommend the hotel but highlight some disadvantages so that people plan room accordingly. Bad news first - the hotel is massive. Be prepared to walk. Riviera/White sands are one end and Kantenah/Colonial the other.... More 

Was this review helpful? Yes 7
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear meredithweir, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More 

Guelph, Canada
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

When we got to our room we had no hot water, handle on our balcony was broken. Buffet was always cold unless you were having something made right then and there for you. Got different stories from different staff on booking for a la carte meals. Which we got two out of being there for 5 days. Went to playa... More 

Was this review helpful? Yes 7
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear CosmogirlSDM, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More 

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent a week at the Grand Palladium Riviera Resort. The staff and service is excellent and the grounds are beautiful, very clean and organized. It was difficult to reserve for dinner at the à la carte restaurants, perhaps because the resort was at full capacity, but we had a variety of choice at the buffets. The pools are clean... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Giselle C, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you enjoyed your stay,... More 

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Hotel Summarization (Beta)

What travelers say

  • Royal Suites(17)
  • White Sands(13)
  • Salt water pool(11)
  • Very nice(11)
  • Junior suite(11)
  • Great time(10)
  • Room service(9)
  • Kid Club(9)
  • Golf cart(8)
  • Beach bars(8)

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
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Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#7 Luxury Hotel in Akumal
#9 Top resorts Hotel in Akumal
#12 Family Hotel in Akumal
#13 Romantic Hotel in Akumal

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