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All 20 Akumal hotels

Grand Palladium Riviera Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
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80%
Ranked #14 of 20 hotels in Akumal
A recent review
3 of 5 stars reviewed 2 days ago
DRRMP Blooomington, IL
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1,390 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
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English first
Blooomington, IL
2 reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed at Grand Palladium Riviera from 7-21 until 7-26-14. Traveled with a large group of 19 and we occupied 6 rooms Check In: Extremely slow and confusing; may have been due to size of our group. Uncomfortable that a copy of the minor’s passports was requested at check in. Resort: A/C was out in the Riviera & White Sands buffet... More

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear DRRMP, I am sorry to hear that your stay and experience at the Gran Palladium Riviera Resort and SPA was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need... More

Norfolk, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Although the air conditioning broke in some areas (which was a freaK accident)... The staff, who had to endure the heat, was phenomenal and on point! And the maintenance crew worked around the clock to fix the issue! My fiance and I were married here two days ago and it was wayyy more than we could have ever dreamed of!... More

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear semmy0801, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

New Braunfels, Texas
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I would like to start off saying that almost everyone that works there was friendly and helpful. Management is to blame for all the problems this resort has! The food, grounds keepers, housekeeping, and activities and entertainment staff were excellent! Management has really big problems with air-conditioning in the restaurants and some of the rooms and their resort transportation!!!! The... More

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DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Lobos30 First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More

1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

If I had only one more vacation or travel experience in my life and I had to come to the Palladium , I would opt to stay home. I am here on a vacation to celebrate a wonderful couple's wedding. The problems our group have run into have been plentiful. It will be easier to list them rather than get... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Currently on our honeymoon and it must be known that this place is very nice! Plenty to do and it is beautiful! However there is air conditioning problems in the rooms and our room is currently over 90 degrees!! Our room feels like a sauna...when we walk in we begin to sweat! Very uncomfortable! It has been that way for... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Brandon S, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us... More

San Antonio
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

This place had great shows, food, and rooms. The only downfall is after the shows a huge crowd congregated to get a ride on a golf cart/train and at times would push and shove each other to get on. They have the same times for the shows and I wish that they would accommodate the guests with a ride back... More

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Jlwwb First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More

Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Trip: This trip was booked through Groupon and coordinated through Travel by Jen (Hotel) and Jetset Vacations (Airfare). The booking process with Groupon was easy, literally click of a button. Working with Travel by Jen/ Jetset Vacations was a little more difficult. It took multiple calls to the travel agent, emails as well, to constantly stay on top of the... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear J B, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you enjoyed your stay,... More

Burnaby
Top Contributor
91 reviews 91 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

There are a lot that I can write about this place..it is a gem. The staff are so hardworking and friendly. The resort is very clean. The bars, the buffets, restaurants, service, you name and they have the best. The daily shows were very well choreographed and well executed. It was a pleasure to be a part of this fun... More

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear YaShaK, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

Birmingham, Alabama
1 review
3 of 5 stars Reviewed 1 week ago

Resort (Very Good): Very beautiful resort upon arrival. Resort is spread out and you get to go to all 4 of the resorts which was neat! A lot of walking but you can ride a train to each resort, but plan on waiting. They also have trams running through each resort to take you to your rooms or other destinations... More

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Shannon L, I am sorry to hear that your stay and experience at the Gran Palladium Riviera Resort and SPA was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More

Houston, Texas, United States
Contributor
18 reviews 18 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

A very large facility with four resorts contained in one area. Plenty of area to lay and enjoy the beach. The food was great and there were plenty of choices to eat. We stayed 6 days. You do have to walk a little to get to all the resorts, but not too bad. The staff was excellent. the rooms themselves... More

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Steve B, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what... More

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Hotel Summarization (Beta)

What travelers say

  • Royal Suites(17)
  • White Sands(13)
  • Very nice(11)
  • Salt water pool(11)
  • Junior suite(11)
  • Great time(10)
  • Room service(9)
  • Kid Club(9)
  • Beach bars(8)
  • Golf cart(8)

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
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Also Known As:
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico

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Amenities

Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style
#5 Luxury Hotel in Akumal #10 Top resorts Hotel in Akumal #13 Romantic Hotel in Akumal #13 Family Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 
Number of rooms
324

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