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Grand Palladium Riviera Resort & Spa

Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
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Ranked #14 of 21 Hotels in Akumal
A recent review
5 of 5 stars reviewed yesterday
louandlt Cheyenne, WY
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1,885 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cheyenne, WY
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

A+ is the rating I give this resort. It is first class all the way on service. The staff is very friendly and always seeking to please you. Our one-bedroom suite met all of our needs and was very comfortable. It was difficult to get all the humidity out of the room, I imagine because it rained the first two... More 

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KC
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a really cool property with a lot to do. Catering to the masses is a challenge and this facility has its hits and misses.... Hits: -Pools are great and staff does a nice job with activities. -Sport facility is very well done with tennis, soccer, hoops and volleyball. The mini golf however is laughably bad. -Restaurant variety was... More 

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Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed in the Royal Suites, and the room was absolutely luxurious and perfect. The staff members were extremely fun and friendly. They also were very caring and helped us with anything that we may need, even if it was outside of their job description. The saltwater pool was the most refreshing and fun area in the resort. Due to... More 

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New Canaan, Connecticut
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

We went in the awful humid heat of July and I will never set foot in Mexico again after this mosquito-fest. We had a bad time. The rooms weren't great (we had to switch rooms because of issues) and the staff was hit or miss but the worst is there is no way to get around this resort easily. With... More 

Was this review helpful? Yes 2
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

My family attended a wedding held at this resort. The property is huge and it connects with several other properties run by the same group. Unfortunately, you have to get around by foot or golf carts shuttles that do not come around often enough. There are also bridges throughout the property that require steps to get across. They do not... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear At1120, I am really sorry to comprehend that your stay in the resort was a disappointed experience. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We went June 21st through the 27th and had a great time! The hotel property is very nice and gigantic! It was a lot of walking but with it being so spread out, it didn't feel crowded at all. We enjoyed the restaurants and the food was pretty good. The hibachi restaurant was my favorite but my husband enjoyed ribs... More 

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DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear JessHarrington, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know the things we can improve and enhance. We are glad to understand that you and your family enjoyed your stay, and... More 

Alexandria, Minnesota
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The staff were very helpful. I first meet Pedro who went out of his way to get us to our room because it was raining and he went far beond his job duties as a bellboy to help us out every day. Every time we were in the lobby we were greeted and asked if we needed anything. The whole... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear rick g, Thank you for your kind words about our resort and staff, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. We look forward to welcome you back and please, let us know it in advance in order to... More 

Maple Ridge, Canada
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I had a great holiday at the Grand Palladium. I actually stayed in the White Sands but used the amenities of all 4 resorts. This gives you a choice for restaurants, pools and activities. The grounds are kept clean and you will see how hard the staff work to keep the landscaping groomed. The beach is nice, but unfortunately the... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Laxmama11, Thanks a lot for your nice review, we are happy to know that you’ve enjoyed your vacation with us and that you bring home some good memories about your stay. Our aim is to create memorable experiences to our visitors and we really appreciate the feedback from our guests, which helps us to achieve this goal. We appreciate... More 

Swansea, United Kingdom
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed for two weeks in April one of the best hotels I have stayed in already booked to go back next year in May weather was fab food fab staff fab rooms cleaned every day ground in hotel lively all staff wonderful

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Lesley T, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know the preferences of our customers. We are glad to understand that you aenjoyed your stay, and please, do not hesitate... More 

2 reviews
4 of 5 stars Reviewed 1 week ago NEW

My friends and I stayed at this resort for our girlie get a way and I highly recomend it the hotel was beautiful and the food was amazing the staff were all very nice except for the from desk they were less then diserable. They were very rude and slow I think they need some training on customer service other... More 

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Krista1287, I would like to thank you for your kind words about your stay in our hotel. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve it every day. Please excuse if any staff member did not attend appropriately, we are working because this is an... More 

Hotel Review Summarization

What travelers say

  • Very nice(11)
  • Salt water pool(10)
  • Junior suite(10)
  • Royal Suites(10)
  • Great time(8)
  • Beach bars(7)
  • Room service(7)
  • White sand(7)
  • White Sands(7)
  • Kid Club(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,021 photos of this hotel

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Pool/beach area (575)
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Room/suite (255)
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Hotel & grounds (476)
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Dining (134)
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View from room (59)
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Bathroom (37)
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Family/play areas (14)
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Business center/function rooms (3)
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Other (621)

Expert photos: Taken by TripAdvisor travel experts

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Adults Pool (15)
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Amenities (263)
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Beach (33)
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Junior King Suite (54)
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Kids' Pool (5)
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King Suite (75)
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Los Rocas Saltwater Pool (25)
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Main Pool (50)
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Restaurants and Bars (220)
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Secret Pool (Adults Only) (14)
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The Hotel (77)

Management photos: Courtesy of the property manager

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Hotel & grounds (7)
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Room/suite (4)
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Dining (2)
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Pool/beach area (2)
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Other (1)
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