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Grand Palladium Riviera Resort & Spa

Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
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Ranked #14 of 21 Hotels in Akumal
A recent review
5 of 5 stars reviewed yesterday
merr11 San Francisco, California
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1,755 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed yesterday NEW

Went with our kids (12, 14, 17) and while we didn't see many other kids their age, they had a blast. The facilities are beautifully scaped, seemingly endless, and wildlife abounds. From the cat-sized iguanas sunning themselves poolside, to the tejon (raccoon meets lemur) milling about our open-air lunch table, we saw something new and unexpected every day. Up to... More 

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Grand Rapids, Michigan
Contributor
14 reviews 14 reviews
12 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed yesterday NEW

Last year after spring break I was determined to find a resort that had good food and that I could find shade by the pool without reserving seats at 6 AM. I am so happy to report that this resort met both needs! The pool was huge and had plenty of palapas with lots of seats – we had many... More 

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Connecticut
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

We just returned from our 6 night stay at the Grand Palladium Riviera. My 2 daughters (10 & 8) and I traveled with my friend and her 2 sons (12 & 9). Overall the stay was very nice. The kids had a lot of fun at all the pools and the shows. The food at the buffets and in the... More 

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1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

We just returned from the grand palladium riviera. Our family of 8 had a great time. The weather was perfect. The pool at the riviera/colonial was awesome! Never too busy. The loungers were easy to get and were in great shape. Lots of shade too. The staff were very friendly and the grounds were well maintained. The food was good.... More 

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DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Missyh27, First and foremost, thank you very much for your excellent comments and for such a detailed explanation about your last holidays with us, and for the tips you gave to other travelers. It is a real pleasure to realize that our effort is rewarded creating nice experiences to our guests, and I will transmit your greetings to our... More 

Lethbridge, Canada
Senior Contributor
31 reviews 31 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We just got back from this resort and I have to say overall it was great. the resort is huge four other resorts attached that you can take advantage of as well. Be advised if you have bad knees or hips this is not the place for you . The couple we were with were both on the third level... More 

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DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Raiders7532, First and foremost, thank you for your comments and for taking the time to explain your experience in our resort and give some tips to further possible visitors. We feel really happy to comprehend that you enjoyed your stay with us. All the comments help us to improve our services day by day and we take them very... More 

Detroit, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

A group of 30 parents and teens originally booked our spring break trip through Grad Days to stay at the Barcelo Maya Palace. A month before departure they dropped the bomb on us and we were told we have been switched to the Grand Palladium Riviera. This not only effected us but about 450 other people from various schools in... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear V S, I am sorry to learn that your stay and experience at the Grand Palladium Riviera Resort and Spa was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More 

Vancouver, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

well membership does have its perks! we are members of the Palladium Travel club, (bought in last year in Vallarta). This was our first actual travel experience with the club, our trip went smooth as silk! we both decided we did a very wise thing buying in! we arrived at Cancun airport and once we finally got through customs there... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear BurnabyLew, Thanks a lot for your nice review, we are happy to know that you’ve enjoyed your vacation with us and that you bring home some good memories about your stay. Our aim is to create memorable experiences to our visitors and we really appreciate the feedback from our guests, which helps us to achieve this goal. Sorry for... More 

Moncton, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an amazing experience there are many workers that made this trip amazing Freddie Bar tender at Punta Emilia Pedro Swim Bar, Isreal Cart Driver, Victor Cart Driver and Ed sales guy for the spa...just soo many to name Thank you ever so much for all your hard work and dedication! The room and everything was clean and beautiful.... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear zanderina, Thank you for taking the time to share your experience at our resort. We are glad that you have had an enjoyable staying with us. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. Please, don't hesitate to contact with us for your... More 

Cambridge, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Instead of the normal review of how lovely the resort is (and it is!), this review will aim to be helpful for travelers and feedback for the hotel: Helpful Hints for travelers to the Palladium Riviera: (We are an active couple in our late 40s from Cambridge, MA. We traveled for 10 days in March 2015) The flaura and fauna... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear clamdogger, Thank you for your good comments, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we offer. And also for taking the time to explain all the nice things you liked during your stay as they can be useful to possible visitors and also for us, to... More 

Waterford
Contributor
18 reviews 18 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

We were booked at this hotel through Grad Days - a very poorly run senior trip travel company - it's not really clear if this hotel was always booked for our group, or if the owner of Grad Days, Chad switched us at the last minute to this hotel. Given that we were told until 30 days prior to departure... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Tami C, I would like to thank you for the good comments about your stay and particularly about our staff, as our aim is to offer the best attention to our guests, and I can assure you that our staff is continuously trained to follow high standard services, following procedures of Palladium Hotel Group and they work hard in... More 

Hotel Review Summarization

What travelers say

  • Royal Suites(11)
  • Very nice(11)
  • Junior suite(10)
  • Salt water pool(10)
  • Great time(8)
  • Room service(7)
  • Beach bars(7)
  • White Sands(7)
  • White sand(7)
  • Kid Club(6)
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