We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 21 Akumal hotels

Grand Palladium Riviera Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Hotel amenities
Save Saved
You added Grand Palladium Riviera Resort & Spa to your Saves list
Grand Palladium Riviera Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
79%
Ranked #16 of 21 hotels in Akumal
A recent review
5 of 5 stars reviewed 5 days ago
sunshinecatnap Tiverton, United Kingdom
  • Reviews (1,434)
  • Photos (1,868)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (217)
  • Location
  • More
Write a Review

1,434 people have reviewed this hotel

Traveler rating
    724
    408
    166
    69
    67
See reviews for
480
613
10
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tiverton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Having read so many negative reviews about Grand Palladium I was beginning to wonder what to expect! It was wonderful! Check in did take a while but the front desk staff were polite, friendly & helpful. We were booked for Colonial or Kantenah but were put in Riviera section, wasn't sure whether this was a good thing or not at... More

Was this review helpful? Yes 5
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear sunshinecatnap, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you enjoyed your stay, and... More

Northants
Contributor
13 reviews 13 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed between the 2nd and 16th August and had actually booked to stay in the colonial, I emailed the hotel a week in advance to ask that the three rooms we had booked was close to one another. When we checked in (which was a joke may I add 1 1/2 hours as there was a queue, to check... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear BruceNorthants, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More

2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

I recently stayed here and had items stolen from my room, out of the safe! The hotel manager and security did not care. They actually made it out to be my fault. DO NOT STAY HERE IF YOU CARE ABOUT SAFETY AND SECURITY! They will make you fill out a bogus form and then do nothing. They will not provide... More

Was this review helpful? Yes 10
BC
Contributor
13 reviews 13 reviews
12 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A Late review from last year in 2013. At the time of booking we felt that we were taking a risk, based on our previous stay at the Kantenah. The property on this resort is large and beautiful. The beach is one of the best features of this resort, and it did not disappoint. Since this was one of our... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear FastWater, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More

Tarrytown
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

The resturaunt Bamboo was my favorite; Manuel and Fidelina were excellent servers and the whole experience overall was one I would like to do over again. The cleaning staff was great, I came to my room every night to find it spotless.

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Amanda3139, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

Kitchener, Ontario
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am a very picky travelor who reads reviews before committing to a resort. Our family loves this resort. The pool staff is fabulous. A few little problems with the room key--easily fixed. Wifi is not always strong.

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Molly6158, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I want to start off by saying how rude one of the "Vacation Club" managers were. First if you do not want to buy into the club opt out right away me and my wife have been through 3 this was the worst by far. The food was ok at best nothing like are previous two resorts that we had... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Brian B, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what... More

New Jersey
2 reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband and I have traveled to countless all inclusive resorts in this area and the Caribbean over the past 3 years. This is by far the worst one. We stayed for 9 days. The first problem arised at the check-in. We arrived on a Saturday and had requested to stay in the Colonial. Nancy, the front desk (whoever she... More

Was this review helpful? Yes 12
Antonio P, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Jessica c, I would like to thank you for your comments about your stay in our resort. For us is extremely important the opinion of our guests, in order to enhance our offer and to exceed their expectations. About the dimension of the resort and the transportation, I just would like to point out that we are constantly renovating... More

Derbyshire, United Kingdom
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came here 5th - 26th May We have been coming to this hotel since 2005 and was our 7th time this year. We love it, travelling in age groups from 10-70 years old. The resort is that big it caterers for everyone and because of the size there is always something to do, that is why we go for... More

Was this review helpful? Yes 11
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Wendy E, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits. Thanks again and please let us know if there is anything further we can do and feel... More

United States
2 reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let me start off by mentioning that I am a frequent traveler who has stayed at countless hotels and resorts for work over the last few years. The services and staff at this hotel are abysmal. You are better off finding another one at Riviera Maya. I have provided some feedback by category below for those interested. Check in -... More

Was this review helpful? Yes 14
Antonio P, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Knight85, I would like to thank you for your comments about your stay in our resort. For us is extremely important the opinion of our guests, in particular when knowing about the industry, in order to enhance our offer and to exceed the expectations of our guests. About the food, I just would like to point out that we... More

Owners: What's your side of the story?
If you own or manage Grand Palladium Riviera Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grand Palladium Riviera Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Royal Suites(17)
  • White Sands(13)
  • Very nice(11)
  • Junior suite(11)
  • Salt water pool(11)
  • Great time(10)
  • Room service(9)
  • Kid Club(9)
  • Beach bars(8)
  • Golf cart(8)

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Expedia, Booking.com, Caribbean Online Mgt Corp., Tingo, HotelsClick, Travelocity, BookIt.com, BookingOdigeoWL, Venere and Otel so you can book your Grand Palladium Riviera Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico

1,868 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1853)
Viewed
Pool/beach area (468)
Viewed
Room/suite (218)
Viewed
Dining (105)
Viewed
Hotel & grounds (394)
Viewed
View from room (52)
Viewed
Bathroom (31)
Viewed
Family/play areas (10)
Viewed
Business center/function rooms (3)
Viewed
Other (572)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (4)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Akumal with
any amenities

Amenities

Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style
#2 Business Hotel in Akumal #8 Luxury Hotel in Akumal #11 Top resorts Hotel in Akumal #13 Romantic Hotel in Akumal #14 Family Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 
Number of rooms
324

Questions & Answers

Questions? Get answers from Grand Palladium Riviera Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer