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All 21 Akumal hotels

Grand Palladium Riviera Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
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Ranked #16 of 21 Hotels in Akumal
A recent review
5 of 5 stars reviewed 3 days ago
Lynn M Pittston, Pennsylvania
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1,456 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
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English first
Pittston, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This resort is huge! If you don't mind walking, you will have plenty to visit. We stayed at the Royal Suites which was for adults only. It included a great private beach that I never wanted to leave. You can also borrow equipment such as snorkel or paddle-boat near the main beach (which you can walk to from private beach).... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Lynn M, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us... More

Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Overall, excellent experience. Very cool being in such close, but not disruptive, proximity to local wildlife. Friendly and helpful staff. The room itself was fantastic, with free mini bar restocked each day (beer, soda, and plenty of bottled water). Food at the restaurants was superb. A few Things I wish I had known: Be prepared to do either a lot... More

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Arty K, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us... More

Contributor
19 reviews 19 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Grand Palladium Kantenah and the Grand Palladium Riviera Resort & Spa during May 4 - May 18, one week at each resort... Great experience!! We are two adults and a 4 yr old child (almost 4) and had a very great vacation! We used Canada Transfers to get to the resort (highly recommend them!) and loved... More

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear kokakahlua, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The Grand Palladium treated us like we were Royalty. I email the resort a head and explained that my wife was disabled and could not walk very far and if they could put us in a room close to the pool and beach area. When we arrived they were waiting for us. At check in they had my wife sit... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear tdt1906, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected. Thanks again and please let us know if there is anything further we can do and feel free to contact us for your next visit to grant you... More

Vinhedo, Brasil
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Grand Palladium was better than we expected, It was wonderful and one of the best one that we stay in our entire travel life. Check in was perfect, very fast and staffs very efficient. The rooms were very good, large and comfortable, the breakfast was exceptional, with everything you can imagine of the foods in the table, Mexican foods, american... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear AiltonVinhedo_Brasil, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you enjoyed your stay, and... More

Kansas City, Missouri
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall I'd say this is was a wonderful resort. I'll make it easy for everyone and just Bullet the Great, ok, & the bad. GREAT: -Beautiful Beach. If you want turquoise water, lots of space, & marine life this place has it. -Beautiful resort. Lots of animals and plant life to discover enjoy. -Huge resort. I read that in other... More

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear rdomann, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More

Tiverton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Having read so many negative reviews about Grand Palladium I was beginning to wonder what to expect! It was wonderful! Check in did take a while but the front desk staff were polite, friendly & helpful. We were booked for Colonial or Kantenah but were put in Riviera section, wasn't sure whether this was a good thing or not at... More

Was this review helpful? Yes 8
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear sunshinecatnap, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you enjoyed your stay, and... More

Northants
Contributor
13 reviews 13 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed between the 2nd and 16th August and had actually booked to stay in the colonial, I emailed the hotel a week in advance to ask that the three rooms we had booked was close to one another. When we checked in (which was a joke may I add 1 1/2 hours as there was a queue, to check... More

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear BruceNorthants, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More

2 reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I recently stayed here and had items stolen from my room, out of the safe! The hotel manager and security did not care. They actually made it out to be my fault. DO NOT STAY HERE IF YOU CARE ABOUT SAFETY AND SECURITY! They will make you fill out a bogus form and then do nothing. They will not provide... More

Was this review helpful? Yes 17
Antonio P, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Chris11282, For us is very sad to realize that one of our guests leave the hotel with a bad taste due the effort and passion we deposit in our work, despite that we understand we cannot bring the time back and remove the impression you had about your stay. We’re always trying to make each of our guest’s vacations... More

BC
Contributor
13 reviews 13 reviews
12 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A Late review from last year in 2013. At the time of booking we felt that we were taking a risk, based on our previous stay at the Kantenah. The property on this resort is large and beautiful. The beach is one of the best features of this resort, and it did not disappoint. Since this was one of our... More

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear FastWater, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More

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Hotel Summarization (Beta)

What travelers say

  • Royal Suites(17)
  • White Sands(13)
  • Very nice(11)
  • Junior suite(11)
  • Salt water pool(11)
  • Great time(10)
  • Kid Club(9)
  • Room service(9)
  • Golf cart(8)
  • Beach bars(8)

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
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Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico

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