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Grand Palladium Riviera Resort & Spa

Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
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2,000 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (311)
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    (563)
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Northampton, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Spent 12 days here with the family and had the most amazing time. Staff were absolutely brilliant, couldn't do enough. As for food the choice again was superb, with a choice of 11 restaurants to choose from or the buffet. The bar staff were excellent and always smiling, especially when we asked for Mexican water, otherwise known as Tequila. Hugh... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I have stayed in Colonial; Standard room, as well as a Junior Suite. Also a Mayan Suite in Kantenah, this time The Royal Suites. I have nothing bad to say about this Hotel. The people at this Hotel are friendly and work hard to keep everything in order. Saw two monkeys on this visit and see new birds and animals... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 3 days ago NEW

It's a nice hotel. The kid's pool and facilities which were most important to us are great, but there are 4 lobbies around these pools and a looonnnngg walking distance to get to different places including your own room and you should wait for the shuttles always and forever!! There are little children's cart that you can rent at the... More 

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Gol A, Thank you so much for your kind words and feedback, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. We look forward for your next visit and please do not hesitate to contact us for any further matter.... More 

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived at the resort on August 10 and we stayed at this resort for 1 week. We were a family of 3 (2 adults and our 12-year old son). This resort is spacious and beautifully maintained. Our room was a 5-10 minute walk from the White Sands pool, and it's a pleasant walk with all the beautiful trees, plants,... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Tony D, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and is really pleasant to realize that our effort has been successful. We are glad to understand that you and your family enjoyed your stay, and please, do not hesitate... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Resort was nice rooms were ok food was alright service was horrible the whole time every where staff focus more on Europeans felt discrimination against Latin Americans went with a large group of friends this past week and all the buffet restaurants make us wait for almost 30 minutes and told us they had to see if they had availability... More 

Was this review helpful? Yes 5
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear jcvhouston2015, Thank you for your feedback about your stay in our hotel. For us is important to know all the opinions from our guests and what we need to do to better meet their expectations. Concerning our restaurants a la carte, we have the system “first come first served” with no reservations but when is a group from more... More 

Utah
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent a fabulous week in July at the Grand Palladium Riviera Maya. We traveled with 2 adults and three children ages 15, 13 and 7. For the price, we couldn’t have asked for a better vacation. This is a great resort. The grounds are beautiful and well maintained. It has a very wild, secluded, tropical jungle feel, including a... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear road trip'n, Thank you very much for your nice comments about your stay in our resort and for such a delightful description of all the services and tips for a wonderful vacation. It’s a pleasure to see how a family can enjoy in our hotel as our aim is to make an enchanting place where the visitors could have... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had such an amazing trip. The entire staff is unbelievably nice and attentive. We had the best driver, Ruben Gonzales. He was so helpful and gave us a list of all the things to make sure to do while there. There were a lot of different options for food and drinks. Entertainment was great! We would recommend this resort... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Jackie B, Thank you for your kind words and feedback, very much appreciated. I will pass to our staff, and especially to Ruben , your congratulations. These comments help and give motivation to the personal and to improve our service day to day. Our commitment is to provide the best service and attention at all times to our guests.... More 

frederick, maryland
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice resort...EVERYTHING is 1st class... an exceptional value with much to do first class liquor and helpful staff... Adults only area for those so inclined...Many options and variety for food... live entertainment and such

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear phut424, Thank you so much for your kind words and feedback, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. We look forward for your next visit and please do not hesitate to contact us for any further matter. Kindest... More 

PICKERING
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived on the 9th of August. By the time we arrived with the 1 hour bus ride, it took forever for the front desk to get their act in order (difficult with NO English language). Other wise the hotel itself is absolutely stunning. the only 1 thing I would complain about would be the trolley's. They definitely need at... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Josie S, Thank you for your comments and feedback about your stay at our resort. All comments are very important for us and for improve our service and facilities every day, as our commitment is to provide the best service and attention at all times to our guests. Thanks again and please do not hesitate to contact us for... More 

Richmond
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were a party of 17 from three different states with varying tastes, etc., staying at the Riviera and the Royal Suites. A great time was had by all. The most impressive to me, is that every employee we encountered at the resort was dedicated to making sure that you were happy and had a great experience. I would be... More 

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear RichmondJac, Thank you so much for such a fresh and genuine review, it’s a pleasure to realize that you and your group enjoyed your stay and that all we work for has these positive results. We are working every day in order to improve our services and we really appreciate all comments that help us . We are glad... More 

Hotel Review Summarization

What travelers say

  • Very nice(11)
  • Salt water pool(10)
  • Junior suite(10)
  • Royal Suites(10)
  • Great time(8)
  • Beach bars(7)
  • Room service(7)
  • White sand(7)
  • White Sands(7)
  • Kid Club(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,189 photos of this hotel

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Room/suite (265)
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Pool/beach area (607)
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Hotel & grounds (506)
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Dining (135)
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Bathroom (39)
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Family/play areas (20)
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Business center/function rooms (3)
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Other (707)

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Adults Pool (15)
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Amenities (263)
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Beach (33)
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Junior King Suite (54)
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Kids' Pool (5)
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King Suite (75)
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Los Rocas Saltwater Pool (25)
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Main Pool (50)
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Restaurants and Bars (220)
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Secret Pool (Adults Only) (14)
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The Hotel (77)

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Hotel & grounds (7)
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Room/suite (4)
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Dining (2)
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Pool/beach area (2)
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Other (1)
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