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Grand Palladium Riviera Resort & Spa

Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
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Ranked #13 of 21 Hotels in Akumal
A recent review
5 of 5 stars reviewed today
170bea Scotland, United Kingdom
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1,727 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scotland, United Kingdom
2 reviews
5 of 5 stars Reviewed today NEW

So looking forward to our return visit to the Grand Palladium on 9th June 2015 for two wonderful weeks. My husband and I were there last year with the family, we had read previous reviews about the resort and were not disappointed, the staff are so friendly and helpful, everything was just as they said it would be, hence that... More 

Was this review helpful? Yes
London, Ontario, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Went for 5 days with my 13 year old son during March break. There are a large number of resorts in both Cancun and along the Mayan Riviera - narrowing it down can be very challenging. This property was selected for a number of reasons: The WestJet flights to and from left at humane hours (and it was WestJet as... More 

Was this review helpful? Yes 3
Toronto
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We chose this resort because we wanted a large property with many options for activities and lots of scenery. There is a very quiet area out by the beach that plays very cool lounge type music and you hear waves crashing by the rocks. The resort is built around a large mangrove and there is a huge lagoon surrounding three... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Suzy7, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just returned last night from our 7 day trip and already wishing we were back there. We stayed in building 62 and loved it. We hardly saw any other people in our building . Our suite was wonderful with 2 complete rooms. One had a couch and 3 chairs and other had king bed. Tvs in both rooms and... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Tracymac88, Thanks a lot for your excellents comments about your last vacations with us and for such a delightful description of your experience at the Grand Palladium Riviera Maya Resort & Spa. For us is really significant the feedback from our guests and is heartwarming to realize that our dedication is in the right path. Thank you again and... More 

Vancouver, British Columbis, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent service: Juan (the only person who could made a good cup of coffee!), Fransisco and Joel in Le Jardin Restaurant, Rafael B of the Royal Suites helping my sister to find a dentist and for the special surprise in our rooms, Lucy in the bar, Jorge at the pool bar, Marcos serving our coffee at sunrise at Bar Emelio.... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear dougonthego, First and foremost, I would like to thank you for all the great comments that you made about our resort and especially about our staff, and for taking the time to explain the services to other possible visitors. Our commitment is to provide the best service and attention at all times to our guests. Thanks again for your... More 

Vancouver, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I would make it short. Rooms are big but outdated , pretty clean. The resort is big and doesn't look crowded, but sometimes those buses are not coming and you are in for a walk. When you live the room or sleep everything turns of . No ac , you cannot charge your electronics fridge won't work. That's cheap even... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Romeo S, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what... More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We travelled in a group of thirteen (8 adults, four kids under 5 and an 8 month old baby) and stayed at the Riviera on February 21 to 28. Initial impressions of the hotel at check-in were very good. Lobby was clean and staff were friendly and helpful with the whole process. Check-in itself was relatively smooth and there was... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Kevin S, I would like to thank you for your excellent comments about your stay in our resort and especially about our staff. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. For us is really important the opinion from our guests and is... More 

Kelowna, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

amazing resort , great food , friendly stuff ~~ awesome vacation . We stayed down for 10 days but next year we are planning for 14 days . Lobby bar waitress Mayra was awesome , Daniel too :) . Thank you Cecilia for coordinating great shows and thank you Lybia for giving us all informations about this resorts . Thank... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear iveta k, Thank you for your kind words about our resort and especially about the staff, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful as it motivates us to keep doing things with love; we will transmit the congrats... More 

Montreal
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My friend had her wedding there. Nice rooms but they didn't give the bridal couple an upgrade which I thought was bad since other people in the wedding party did. Also they would assign elderly people on the 3 Rd floor without having access to elevators, when the young ones are on the main floor. Food was good but you... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Missycharms, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More 

Mexico City, Mexico
Top Contributor
75 reviews 75 reviews
17 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Enjoyable hotel for a wedding, even more so than “gourmet” places costing three times more in Puerto Morelos, closer to Cancun. A decent price for members of the wedding party. Things in the five areas ARE spread out…but if you can take/like the exercise, it’s fine. Walkways (wooden beams over mangroves, some covered pathways, tiled areas in lobbies and restaurant... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Glenn R G, Thank you for your kind words about your stay in our resort, very much appreciated. We are really glad to realize that you enjoyed your holidays and also the wedding, as we understand is a very special moment for having memorable souvenirs. We work everyday to improve our facilities and the quality of the service that... More 

Hotel Review Summarization

What travelers say

  • Royal Suites(17)
  • White Sands(12)
  • Salt water pool(11)
  • Very nice(11)
  • Junior suite(11)
  • Great time(10)
  • Kid Club(9)
  • Room service(9)
  • Golf cart(8)
  • Beach bars(8)
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