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All 20 Akumal hotels

Grand Palladium Riviera Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
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80%
Ranked #14 of 20 hotels in Akumal
A recent review
5 of 5 stars reviewed 2 days ago
YaShaK Burnaby
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1,387 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
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Burnaby
Top Contributor
91 reviews 91 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

There are a lot that I can write about this place..it is a gem. The staff are so hardworking and friendly. The resort is very clean. The bars, the buffets, restaurants, service, you name and they have the best. The daily shows were very well choreographed and well executed. It was a pleasure to be a part of this fun... More

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear YaShaK, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

Birmingham, Alabama
1 review
3 of 5 stars Reviewed 3 days ago NEW

Resort (Very Good): Very beautiful resort upon arrival. Resort is spread out and you get to go to all 4 of the resorts which was neat! A lot of walking but you can ride a train to each resort, but plan on waiting. They also have trams running through each resort to take you to your rooms or other destinations... More

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DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Shannon L, I am sorry to hear that your stay and experience at the Gran Palladium Riviera Resort and SPA was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More

Houston, Texas, United States
Contributor
18 reviews 18 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

A very large facility with four resorts contained in one area. Plenty of area to lay and enjoy the beach. The food was great and there were plenty of choices to eat. We stayed 6 days. You do have to walk a little to get to all the resorts, but not too bad. The staff was excellent. the rooms themselves... More

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Steve B, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what... More

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Our family of 5 stayed at the GP Riviera from July 12-19. In summary, a great vacation. We were in building 61 second floor facing the ocean...but no view of it. It is a bit far from the lobbies, but close to the beach/salt water pool. Room was clean, but nothing fancy. We had connecting rooms; suite, and junior suite.... More

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Crítico Novato, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

England
Contributor
15 reviews 15 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We travelled as two couples and booked to stay at the Grand Palladium Colonial Resort. Upon arrival we discovered that both couples had been given twin rooms (two small double beds) and requested to change room to a double bed or king size bed. Due to lack of availability we were moved to Riviera which in my opinion is a... More

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DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear hoodsmen, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected. Thanks again and please let us know if there is anything further we can do and feel free to contact us for your next visit to grant you... More

Okla
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

great place to lay and enjoy the beach, food was great and plenty of choices to eat, we stayed 6 days and did not get to see everything the hotel had to offer, have to walk a little to get to all the resorts, but not bad as you get to use all 4 resorts on your stay

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Gary Y, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you and your family... More

Hopewell Junction, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Upon check in and arrival in our room we realized that they did not give us our preferred room. My wife and I are members of the palladium travel club. The travel club office promised several times to change our room but these promises were only words. Our vacation was for two weeks and we left without room change which... More

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear daniel n, I would like to give you thank you for your time and your comments. I will share this with the rest of the team. I respect your point of view but in all moment, we have personal to help our guest with anything. If we can help you with anything in the future, don't hesitate to contact... More

Prague, Czech Republic
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very nice hotel- so big . There is everything what you want. I love this hotel. Perfect shows. A lot of fun during the day. Very good and friendly staff. Food amazing !!! very nice beach. I can not say anything wrong

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Denisa B, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

NEW YORK
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was out 3 trip to the grand palladium in three years. the 1st 2 trips we stayed at the kantenah. this time we were up graded to the riveria. since we had spent most of our time at the riveria side pool anyway, this up grade was just great. we were much closer to the beach and close to... More

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear JEMIAROD, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits. Thanks again and please let us know if there is anything further we can do and feel free... More

Austin, Texas
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I didn't see too much information about the Scuba diving and snorkeling at the Grand Palldium, so I wanted to add this review. Aqua Excursions, run by Underwater Technical, is located on the beach behind the Colonial. It was very convenient, the boat is parked right on the beach. I did 4 drift dives with them on the reefs near... More

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear AlanDelzell, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits. Thanks again and please let us know if there is anything further we can do and feel free... More

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Hotel Summarization (Beta)

What travelers say

  • Royal Suites(17)
  • White Sands(13)
  • Very nice(11)
  • Salt water pool(11)
  • Junior suite(11)
  • Great time(10)
  • Room service(9)
  • Kid Club(9)
  • Beach bars(8)
  • Golf cart(8)

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
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Also Known As:
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico

1,828 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style
#5 Luxury Hotel in Akumal #10 Top resorts Hotel in Akumal #13 Family Hotel in Akumal #13 Romantic Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 
Number of rooms
324

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