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All 20 Akumal hotels

Grand Palladium Riviera Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Riviera Resort & Spa
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Ranked #15 of 20 Hotels in Akumal
A recent review
5 of 5 stars reviewed 2 days ago
Hayden R Surrey, Canada
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1,473 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Surrey, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was the first time in a while that my family vacationed together. I am only settling for all-inclusive vacations after this one. Service: Wonderful staff. Our rooms were cleaned and the fridge was restocked when we required it. Clothes were washed and returned the next day. The transit service around the resort is convenient and efficient. Food: All of... More

Was this review helpful? Yes 3
Sacramento, California, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

I just got back Saturday evening from a week long stay at Grand Palladium. I actually originally booked with the Kantaneh resort but I had emailed them a week prior and sent in a room request for a specific villa and floor but was surprised to receive an upgrade to the Riviera resort instead. I was worried at first that... More

Was this review helpful? Yes
Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

To start I'll say I don't get the criticism regarding the size of this resort. If anything that's its appeal! We had fun getting lost in the many twisty turns paths between all the villas, lobbies, pools and beach. The beach setting is just spectacular. There's no other way to describe it. I'd never visited the Caribbean side before and... More

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Emily M, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

Ottawa
Contributor
14 reviews 14 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

As somebody who isn't a big fan of all inclusive resorts, The Grand Palladium blew me away. I travelled with my twenty-three year old brother and parents as part of a family getaway and it was the perfect relaxing break we all needed. If you are looking to party hard, I would suggest looking elsewhere. This place is peaceful and... More

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear TheSpaceCadette, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you and your family enjoyed... More

Sheffield
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from 2weeks in this resort and it's been lovely. The resort is big but you have the cars that don't always run regularly but they are generally quite good and drivers polite. Only had one stroppy driver who moaned because we wanted to go from the White Sands end right through to the Kantanah side. You also have... More

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear gillyc1, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you enjoyed your stay, and... More

Bedfordshire
Contributor
20 reviews 20 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was lovely - very spacious, comfortable and well kept. The staff were really friendly, pleasant and helpful. The whole Palladium resort is huge. Depending on where you are staying on the site, you may well have long distances to walk for the restaurants and bars. The weather at this time of year is unpredictable and you might get... More

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Paul L, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what... More

Pittston, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This resort is huge! If you don't mind walking, you will have plenty to visit. We stayed at the Royal Suites which was for adults only. It included a great private beach that I never wanted to leave. You can also borrow equipment such as snorkel or paddle-boat near the main beach (which you can walk to from private beach).... More

Was this review helpful? Yes 5
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Lynn M, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us... More

Boston, Massachusetts
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall, excellent experience. Very cool being in such close, but not disruptive, proximity to local wildlife. Friendly and helpful staff. The room itself was fantastic, with free mini bar restocked each day (beer, soda, and plenty of bottled water). Food at the restaurants was superb. A few Things I wish I had known: Be prepared to do either a lot... More

Was this review helpful? Yes 8
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Arty K, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us... More

Contributor
20 reviews 20 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Grand Palladium Kantenah and the Grand Palladium Riviera Resort & Spa during May 4 - May 18, one week at each resort... Great experience!! We are two adults and a 4 yr old child (almost 4) and had a very great vacation! We used Canada Transfers to get to the resort (highly recommend them!) and loved... More

Was this review helpful? Yes 10
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear kokakahlua, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The Grand Palladium treated us like we were Royalty. I email the resort a head and explained that my wife was disabled and could not walk very far and if they could put us in a room close to the pool and beach area. When we arrived they were waiting for us. At check in they had my wife sit... More

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear tdt1906, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected. Thanks again and please let us know if there is anything further we can do and feel free to contact us for your next visit to grant you... More

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Hotel Summarization (Beta)

What travelers say

  • Royal Suites(17)
  • White Sands(13)
  • Very nice(11)
  • Junior suite(11)
  • Salt water pool(11)
  • Great time(10)
  • Kid Club(9)
  • Room service(9)
  • Golf cart(8)
  • Beach bars(8)

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
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Also Known As:
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico

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