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Grand Palladium White Sand Resort & Spa

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Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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1 room 1 adult
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Grand Palladium White Sand Resort & Spa
Grand Palladium White Sand Resort & Spa
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2,140 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium White Sand Resort & Spa
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stoney creek, on
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent resort, however, bring your walking shoes because this resort is far from elderly, disabled or kid-friendly. The resort is HUGE, and it's actually 4/5 resorts on one property. We found that most of the great food and shows were either at the Riveria or the Colonial hotels. If you have kids, you should stay at the Colonial hotel because... More 

Helpful?
3 Thank diane e
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Diane, On behalf of the Grand Palladium White Sand Resort & Spa, I would like to express my gratitude for having decided to express your comments to future visitors. All your comments are very important for us and are taken with our maximum interest. We are delighted to learn that your expectations were mostly met and had an excellent... More 

Brampton (Toronto), Ontario, CANADA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Husband, Bob, and I here Jan. 2013 and Jan. 2015 and love, love, loved it. Mainly stayed at Adult Pool with our fellow travellers, Don and Sylvia. Not that crazy about a la carte restaurants...the buffet was our favourite. Huge buffet with a vast variety of salads, cook stations, desserts, wine etc. Breakfast was my favourite...love those Churros! We (2... More 

Helpful?
3 Thank VallartaCat
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Candace, First of all I would like to extend you our gratitude for having selected again the Grand Palladium White Sand Resort & Spa as the place to spend your recent holidays. We are delighted to read that your expectation were also met in your our second stay and also thank you for your sincere feedback about our services... More 

Keswick, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Everything was great except for the size of the resort.It is huge with all the resorts combined. One other problem we had was our maid service was not what I have had before in fact it was terrible. You need to walk a lot or wait or call for shuttle service which was great. Anywhere on the resort they would... More 

Helpful?
Thank Wayne W
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Wayne W, thank you very much for your preference towards the Grand Palladium White Sand Resort & Spa and for your precious time to review your stay with us. We always appreciate all of our guests' feedback which help us to improve our services and regarding the size of the resort, I would like to remark that many other... More 

Chicago, IL
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As with any vacation at a mass-market all-inclusive, you take out of it what you bring to it. If you arrive at White Sands in a vacation mood, ready to relax, with a smile on your face, you'll definitely have a very good time. The resort isn't perfect - but it's a very good value for your vacation dollars. White... More 

Helpful?
7 Thank joshuakarp
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear joshuakarp, First of all ,I would like to extend you our gratitude by having selected the Grand Palladium White Sand Resort & Spa as the place to spend your recent holidays. And also thank you for your sincere feedback about our services and facilities. It was our pleasure to welcome you again and we are more than glad to... More 

Bradley, Illinois
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and i just returned from our third trip. The first was for our honeymoon at the White sands, and it was outstanding. Our room was large with a two person Jacuzzi, King bed, stocked bar, patio over looking the resort. Our room was in the 52 building, and its great because it's right up front and close to... More 

Helpful?
1 Thank Sabom23703
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear guest, We appreciate your feedback regarding your recent vacation and we are extremely delighted to know that you had a wonderful time. It is great to know that your expectations were met and that you enjoyed the overall vacation including the meals and all that we had to offer. We agree too that Zentropia Palladium Spa & Wellness is... More 

Vancouver, BC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went to the White Sands with our extended family. All in all, our experiences with the food, our rooms, and the activities were very good. The a la carte restaurants were delicious but their reservation system was a bit frustrating. You had to wake up and get to the front desk by 8 am to make a reservation for... More 

Helpful?
3 Thank 5inFamily
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear guest, first of all, we would like to thank you for choosing the Grand Palladium White Sand Resort & Spa. Your positive comments are greatly appreciated and we are pleased to know that you enjoyed your stay and all your expectations were met. Regarding your comments about the iPad, we are happy that it was found and you finally... More 

Thunder Bay
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

So many others have already explained the many features of this resort that I won't repeat. However, I will say that this was one of the best holidays I've had with our family. We are a family of 4 - kids are almost 2 and almost 5. We stayed in a junior suite in Villa 58 in the White Sand... More 

Helpful?
2 Thank skibum251
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear guest, first and foremost, thank you very much for choosing the Grand Palladium White Sand Resort & Spa as your family destination. We also appreciate your time for sharing your fantastic review and I also would like to extend our gratitude by having shared your perceptions about this trip to our property through Tripadvisor. Your exposure actually helps to... More 

Sarnia, Canada
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I just returned from the White Sands today. We had a fantastic week. We have travelled to Cancun, Cuba and Punta Cana previously and this is the best vacation we had had thus far. My legs, knees and feet are sore from all the walking, but I knew this going in that I would have to push... More 

Helpful?
1 Thank Alaina A
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Alaina A, first of all, thank you very much for giving us the opportunity to host you during your deserved vacation in the mexican Caribbean. We are delighted to read your excellent review and it is great to know that you had an amazing experience with your husband. Thank you for your kind words regarding the accommodation, the food... More 

Victoria, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Carlos Luna (aka lying moon) was an exceptionally patient, friendly, helpful concierge! Ximena was a cheerful and enthusiastic member of POP. We thoroughly enjoyed her Spanish classes, which were extremely flexible and tailored to meet the needs of whoever showed up for class. Roberto was a super fun member of POP and helped me with archery, and salsa lessons. Also... More 

Helpful?
2 Thank Michelle W
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Michelle W, We really appreciate all the great comments that you made about our resort and especially about our staff. We are working everyday to improve our facilities and the quality of service that we provide to our clients. We strive to make every guests vacation one that they will remember as their best vacation ever. Our goal is... More 

Coquitlam, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Every thing was very good,except many people smoke in public areas, other than that very good food, service, installatios , atractions, all the people who works int his hotel are friendly and helpful.

Helpful?
Thank Carlos E
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Carlos E, we really appreciate your excellent review regarding your vacation at the Grand Palladium White Sand Resort & Spa. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services Thanks again and we look forward to welcoming you very soon. Best... More 

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