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Grand Palladium White Sand Resort & Spa

Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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1 room 1 guest
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Grand Palladium White Sand Resort & Spa
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1,955 Reviews from our TripAdvisor Community

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Traveler rating
    970
    556
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (402)
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    (1955)
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    (540)
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There are newer reviews for Grand Palladium White Sand Resort & Spa
See the most recent reviews
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

One week at the grand palladium August 1 to August 8. I read other reviews about the white sands being the best of the palladium resorts in the riviera maya. I've stayed at many different all inclusive resorts in the area and this one did not come close to meeting expectations. Two of the whie sands buildings are close to... More 

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Danp1964, I would like to thank you for your comments about your stay in our resort. For us is extremely important the opinion of our guests, in order to enhance our offer and to exceed their expectations. Concerning the service at the rooms , I feel really sorry about the impression so negative you had as we continuously work... More 

Anderson, Indiana
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My husband and I went to grand palladium white sands for our honeymoon and absolutely loved it. Although the employees were hard to understand they tried very hard for you to understand them! Everyone was very polite! The pools and beaches were amazing and beautiful. We are very happy we went!

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear ash5425, First and foremost, thank you for your nice review about your last Honeymoon vacation in our hotel, in particular the excellent comments about our staff, it is always motivating for all of us to realize that our guests keep that good sensation and we will make sure to let them know your congratulations. Thanks again and we look... More 

Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Went to the Grand Palladium White Sand Resort with 24 others. The resort was very large and covered a lot of area. You had to walk quite a bit to get to the restaurants, bars, pools and beach. They didn't seem to be enough trams to get you around. The room was not very good. The refrigerator in the room... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Scott S, Thank you for your comments about our resort and for taking the time to let us know your impression from your holidays. Concerning the service, I appreciate the remarks that you made, as for us, the good service is crucial and I completely agree that consistency in small things make a difference. We will take very seriously... More 

London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We went there twice in 2013 and 2014. It is a very nice place. We found the staff to be very friendly and helpful. Pools are lovely. Our kids enjoyed the kids pool tremendously (it was built in 2014 or so). The kids club ladies were really nice and our boys loved the activities in the kids club too. The... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear MagdaM138, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Party of 16 traveling together on a family vacation for our parents 50th anniversary. We started out our trip getting there and waiting more than 1/2 hour before being helped. Then were told our rooms were not ready. Went to eat return to lobby got room keys but we're all the wrong rooms. After arguing with them for more than... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Kevtra, We deeply regret the very negative impression you had about your stay with us, since one of our purposes as a hotel chain, is to exceed the expectations of our guests, always committed to reaching excellent standards in our services and providing the highest quality and of course, ensure that our guests have an outstanding experience in every... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 25, 2015

This was our fourth visit to this resort. We love it here. The pools, the beach, the rooms, the food, the entertainment, the service...all great. The resort is huge and it does take a day or two to get your bearings so that you don't wander aimlessly in circles trying to find your destination. It is a long ride from... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Doug H, Thank you for your kind words, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services. You are... More 

League City, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 24, 2015

Our family of 4 (16-yo and 13-yo daughters) returned yesterday evening from a 4-night stay at Grand Palladium White Sand. I wish we could have stayed longer! I can't say enough good things about this resort and its staff! This was our 5th vacation in the Riviera Maya and the 4th time with the kids. We like to try new... More 

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear TexLeopold, I would like to thank you for your good comments about your stay in our resort and especially about our staff. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. For us is really important the opinion from our guests, especially when being... More 

Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 22, 2015

It was a very pleasant stay. The all-inclusive is superb, meaning you can use all of the facilities and dine in all of the restaurants in the whole resort. The beach is really powdery and white. It is also nice that there are covered walking area (and some cute bridges) that you can use if you want to go around... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Living_as_I_travel, Thank you for your good comments, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services. Thanks again and... More 

Champaign, Illinois
2 reviews
5 of 5 stars Reviewed July 21, 2015

This is my favorite resort to go to in Mexico. It has everything that you need right in the hotel. What makes it the best, is the people. The POP team is one of the best animation teams around. They make the activities fun and exciting for all people. They also try to have a connection with you and try... More 

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear kaknowles11, I would like to thank you for the good comments about your vacation in Gran Palladium Riviera Maya and particularly about our staff, as our aim is to offer the best attention to our guests, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. Thanks again and please,... More 

Texas
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 20, 2015

We visited this resort July, 2014. I can't forget to mention this place & what a great time we had. It saddens me to read the recent negative reviews, because I do not remember any of that! The resort is rather large, and took us the whole week to figure it out but we loved the different options in pools,... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear mjgarza, Thank you so much for your kind words and feedback, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. We are glad to understand that you and your Family enjoyed your stay, and please, do not hesitate to contact... More 

Hotel Review Summarization

What travelers say

  • Beach bars(14)
  • Golf cart(11)
  • Salt water pool(11)
  • Very good(11)
  • Junior suite(9)
  • Royal Suites(7)
  • Not sure(6)
  • Playa del(6)
  • Colonial pool(6)
  • Kid Club(6)
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Secret Pool (Adults Only) (14)
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